Gentry Service Group

They were here when they said they would be here, they did a professional job, the system works great - even in an isolated back bathroom:) We live at over 3,000 feet elevation, so on cool summers (like the one we have just had), the whole house dehumidifier has been great. The unit is very quiet and efficient. Whenever I had a question or concern, they would have somebody out to check. On the few cool days we had in the spring, it feels like it is going to heat well. We are very pleased.

They were fine. The repair person did his job and he did it well. They got the job done over several hours because they also had additional work to do on the system. The system is working fine now.

Gentry impresses me every time. Their service is great, the staff is friendly and helpful, and they are on-time. I have used them to install and maintain my current HVAC system. I will continue to use them in the future.

It went fine. Very thorough. Showed me a couple things to watch for. As they say, "first do no harm" so I was pleased. Had the usual pitch for the annual contract that everyone sells. Will most likely use them for the furnace in November.

I first called Gentry when I found a crack full of ice in my wall. Justin came out and looked at my wall and my AC unit and determined it was the apartment above me. Didn't charge me a thing. While he was there I signed up for annual tuneup, which Jeff came out and performed a week later, and did a great job. Very thorough, friendly, & professional.

After repairs seemed to be no longer an option, the repair man told us he would have a "comfort consultant" contact us about options for new units (parts of systems), etc. My husband and I thought "Comfort consultant? Seriously? Here comes the second mortgage." Our instincts that the venture would be costly were correct. They told us the consultant would come to us, and the service would be free. We all know that nothing is free, but we had the consultation anyway based on the reviews on Angie's List. Those reviews seemed to say excellent service but costly, and they were right. We just tried to prepare for the cost. Our first electricity bill after the repairs was about half of what it normally is. We are already saving money. Don't be penny wise and dollar short with these people. They know what they are doing. I don't begrudge them what they charge. If they had any serious competition I would think differently.

Their estimate for repairs was just too expensive. They were a couple hundred more than who I ended up hiring. The tune-up itself was good though. I would probably not hire them again because of their regular pricing.

My D responsiveness grade is due to the fact I had to call the office to get a price quote. Justin said he would have Wes give me a quote to fix our heat pump and also a quote on a complete new system that I requested. After waiting a week with no follow-up, I called the office to get the quotes. The woman at the office who answered the phone found no info for me and suggested I call Justin and gave me his cell number. After calling Justin, I got my quotes within 24 hours.

Conducted a check of our non-operational a/c system. Found the unit to be bad and in need of replacement. Also educated us on the in-efficient heating system. Very informational.

They're very good. The pricing was very competitive. They were easy to reach and reliable.

Service Tech Mike from Gentry was outstanding. My air conditioner had been freezing up and not cooling the house. Two other HVAC companies made service calls ($$$) and tried to fix the problem. One company admitted that they could not find the cause of the problem and suggested replacing the furnace. The other company replaced a cracked evaporator pan and did a "disappearing act" when it came to solving the real issue - the air conditioner not cooling the house. Mike from Gentry inspected the system and confirmed that the refrigerant charge was O.K., checked the evaporator for leaks and made some other checks of the system during his inspection. Mike determined that the TXV (thermal expansion valve) was either malfunctioning or needed adjustment. Mike readjusted the TXV and changed the fan speed and PROBLEM SOLVED! The system has performed perfectly since the Gentry's involvement.

They arrived on time, were very professional, and did good work. They were neat and cleaned up after themselves. They were also helpful in getting the city out to get the permit for the work and I was happy with the work. I plan to use them again for routine maintenance going forward.

Everything turned out fine! They came out initially to diagnose the issue. They scheduled to come back out to fix the leak, but the technician got sick. Once they came out, they fixed up the unit and we paid additionally for the materials to fix the unit. We have hired them in the past. I like that they offer Big Deals.

My heat pump was absolutely fine before the tune-up, but it was 17 years old. 10 minutes after he finished the tune-up, the heat pump stopped working all together. The guy they sent out was only a tune-up specialist so he tried for about an hour to get the thing going again, but couldn't. I was upset because I had no ac at this point and I was not prepared to pay for expensive repairs. They had to wait on the arrival of a part to fix my unit so in the meantime they installed a loaner motor so that I would have air conditioner while the unit was broken and they couldn't get it repaired yet. I greatly credit them for this. They called in two repair specialists. The whole process took about a week and a half. They really seemed like they were trying to make it right. All the workers were polite, worked hard, and genuinely seemed like they wanted to help solve the problem. They installed a new heat pump and ended up only charging me for the heat pump part, not the entire labor. I don't know for sure if the tune-up was done carelessly, but in the end they really tried to please me and get everything working. I did have to spend $5,000 I wasn't expecting to pay when I purchased the tune-up, but in the end they provided exceptional service regardless of if they made an initial accidental mistake during the tune-up or not. I have never had another company work so hard for me. Everything has been functioning perfectly with the new unit. I would hire them in the future because, at this point, they know my system so well!

The gentleman that showed up was punctual, courteous and professional. He thoutoughly inspected and cleaned the units. He did a great job!

The experience went very well. They were on-time, polite, and professional. This was the second time that I used them and they were great. They only recommended what needed to be done. He helped prevent me from having to go without my unit down the road.

The team was professional and installed everything in a day. I did require an immediate follow up service call to level out the unit because condensation was not draining into the piping and the pump was defective. Gentry had a tech out to repair this immediately. I greatly appreciated this sense of urgency. I would definitely do business with them again.

Very courteous and efficient

The service provider arrived promptly and immediately explained what service he was going to perform on the heat pump/air conditioning unit. He was extremely knowledgeable, courteous, efficient and professional in his approach. I highly recommend this service provider.

July 24 I used the Angie's Deal to get a diagnostic visit for a heat pump that was really problematic. The technician (Rick, I believe) arrived right on time. He spent an hour & a half, most of it the crawl space, tracing the problem. He gave me a good description of the issues, and because the recent installation was probably under warranty (I just bought the house) he gave me the info I needed to approach the installer. Super-professional, knowledgable and never tried whatsoever to 'up sell' I would recommend Gentry to anyone.

They are very professional and do a super job. I appreciated them putting in the high efficiency heat pump because I got $300 back from the power company. I could not ask for a better company than Gentry Heating & Air. The family that owns it are wonderful people and have been on TV lately. They are just outstanding people and the salesperson went above board to make sure that I understood everything. He taught me how to operate the equipment and so forth. They were just perfect and I really like them. I don't buy anything before I have done some checking. I did check with some other companies and I had the best price and the best equipment.

The man from Gentry was prompt and professional. He diagnosed the problem and gave us several options and prices for repair. Somehow, as soon as he left, the system began working flawlessly. So we can't complain. We will use them in the future. Seems like a professional operation.

It went pretty well. The technician definitely put in the time on each of the 3 units, but he failed to wait long enough to assess the freon level in one unit, resulting in his recommendation for a service call to find a leak in the system. Their leak detection expert came out about a week later, checked the system thoroughly and said that everything was fine and that there had been no loss of freon. He did not charge me for the service, which was great. However, the extra call did waste my time and theirs.

Everything turned out fine. The cost was reasonable and communication with them was very good.

Showed up on time, checked everything cleaned the cooling coils and the exterior unit, & changed the air filter