ARS Rescue Rooter

About us

ARS is a trusted service provider in heating, air conditioning, plumbing and indoor air quality. Our courteous HVAC and Plumbing technicians are available 7 days a week to provide you with expert service and repair. Our Comfort Advisors are ready to help you make the most effective installation or replacement decisions based on your home comfort needs. We are licensed and insured. Estimates are always provided before any work begins. Major credit cards accepted. 100% financing with approved credit.

Business highlights

11 years of trusted experience
Emergency Services Offered

Services we offer

We are specialized, in heating and air conditioning maintenance, service, and replacements. Hot water heater service and replacements.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4697 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
14%
3
6%
2
5%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.5
responsiveness
4.6
punctuality
4.6
Showing 501-525 of 697 reviews

Matt C.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
Good job overall.
Description of Work: AC maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ARS Rescue Rooter
Thank you for the wonderful review! We appreciate you taking the time to give us feedback on the work performed and giving us the opportunity to service your in home comfort needs. Sincerely, Tim P. Senior Project Consultant & Sales Supervisor

malia W.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
It went well
Description of Work: Repair a part on AC unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from ARS Rescue Rooter
Wonderful! We are glad you had a good experience. Thank you for giving us the opportunity to take care of your air conditioning needs. Sincerely, Tim P. Senior Project Consultant

Betty B.
07/2019
4.0
heating & air conditioning/hvac, drain cleaning
  + 0 more
It went well
Description of Work: Pipe behind toilet

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$188

Response from ARS Rescue Rooter
Your positive comments are really appreciated. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being an ARS / Rescue Rooter Raleigh customer.

Eileen C.
04/2007
5.0
heating & air conditioning/hvac
  + -1 more
It was GREAT!! This company knows what they are talking about, tells you straight up and performs the work in a polite and excellent manner. When our next system goes out(the house is aging)we will call them at once!!
Description of Work: Replaced a gas/AC system including removing/replacing a platform for access, enlarging a return, new larger ducting, mastic sealing ductwork. Variable speed 2-stage furnaces.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,300

MARTIN H.
03/2007
5.0
heating & air conditioning/hvac
  + -1 more
Everyone of their guys has always been on time. They call ahead to let you know they are coming, and are always courteous. They are knowledgeable and make recommendations for any upgrades. It's always been a good experience.
Description of Work: I've used these guys to conduct a bi-annual service on the A/C (in spring) and Heating (during the fall). They clean the coils, check the pressure, etc., on the A/C and clean the furnaces, check their condition and ensure everything is running correctly and safely.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from ARS Rescue Rooter
RE: CUSTOMER SATISFACTION DEAR MEMBER: WE WANTED TO TAKE THIS OPPORTUNITY TO THANK YOU FOR THE KIND WORDS YOU OFFERED REGARDING YOUR SERVICE CALL. PLEASE KNOW THAT WE STRIVE TO OFFER THE BEST SERVICE IN THE INDUSTRY AND CUSTOMER SATISFACTION IS OUR MAIN PRIORITY. AS A SERVICE COMPANY, IT IS VERY IMPORTANT THAT WE RECOGNIZE HOW WELL OUR EMPLOYEES ARE PERFORMING SO WE MAY DETERMINE AREAS THAT MAY NEED IMPROVEMENT AS WELL AS ACKNOWLEDGE INDIVIDUALS FOR A JOB WELL DONE. AGAIN, THANK YOU FOR BEING A LOYAL CUSTOMER AND PROVIDING THIS POSITIVE FEEDBACK FOR OUR USE. AS YOU MAY KNOW, MANY OF OUR LOCATIONS OFFER A VARIETY OF SERVICES SUCH AS HEATING, COOLING, PLUMBING, DRAIN CLEANING, AND MORE. IN THE FUTURE, IF YOU HAVE A NEED FOR ANY OF THESE SERVICES, WE HOPE YOU WILL CALL YOUR LOCAL ARS SERVICE EXPRESS/RESCUE ROOTER SERVICE CENTER. THANK YOU FOR YOUR TIME AND CONSIDERATION! GWEN WOOTEN-LEE CUSTOMER CONCERN SERVICE SPECIALIST ARS RALEIGH, N. C. BR# 8876

SUE G.
09/2006
3.0
heating & air conditioning/hvac
  + -1 more
Not good. The price changed three times and we were able to locate a company that charged less and got a one year labor and five year parts warranty compared to a 90 day labor and one year parts warranty that ARS was offering.
Description of Work: Diagnosed our outside air conditioner.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$85

BOB D.
09/2006
5.0
heating & air conditioning/hvac
  + -1 more
My biggest problem is that I way away from home when this job needed to be performed. Mike Langdon was great to work with. I don't think I would have had such a satisfactory user experience with anyone else under the same circumstances - being out of state and unable to personally supervise the task. Mike was able to put my job in his schedule ahead of my return such that I came home to a nice, cool house on a hot & humid August day. I would not hesitate to recommend the company, nor would I hesitate to use them again. In fact, I plan to have them replace my (old) gas furnace next year, with a new, high-effeciency unit.
Description of Work: Replaced AC condenser and coil with heat pump and coil with control wiring and thermostat to convert to Dual Fuel system using existing (gas) furnace in place. Replaced 7 hard duct runs in crawl space with R-6 foil flex. Enlarged return duct to 16''.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,528

Jim B.
08/2006
5.0
heating & air conditioning/hvac
  + -1 more
Technician was prompt (actually arrived a little earlier than the phone representative said he would) and very polite. He took off his shoes when he came in the house. He didn't pressure me for any additional work. The service plan was actually my idea, since I had been on one before. Only negative thing I can think of is that he seemed to talk on his cell phone a lot while he was outside, but it could have been business related, I wasn't listening.
Description of Work: I recently had ARS come out for a central A/C unit that had frozen up. The technician came out, checked the system, and added some refrigerant to the system. I also signed up for the one year service plan for both of my units, and he did the maintenance work on both systems (cleaning external fins, checking/cleaning condensation lines, examining the coils, putting some sort of blue tablets in the drain pans). The one-year plan was $214 for two units, and they'll come back out in the fall/winter to check out both furnaces. Since I signed up for the plan, the diagnostic fee was dropped from $85 to $47, and the refrigerant price was dropped 15%. I don't know if I'll renew the plan next year or not, but for one year it seemed like a good idea.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

SCOTT G.
07/2006
5.0
heating & air conditioning/hvac
  + -1 more
They do a good job. Show up on time, do their work properly, and bill accurately. I recommend them.
Description of Work: Annual HVAC service agreement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

JUSTIN H.
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
THEY CALL AT THE BEGINNING OF THE YEAR TO SCHEDULE THE ANNUAL SERVICE INSPECTION. THEY ARE COURTEOUS AND PROFESSIONAL. THEY DO A GOOD JOB AND CLEAN UP AFTER THEMSELVES.
Description of Work: THEY COME SPRING AND FALL TO DO A SERVICE CHECK ON THE HEATING AND AIR SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$190

KRISTEN C.
06/2006
4.0
drain cleaning
  + -1 more
THE SMALL JOB TOOK THEM QUITE AWHILE TO GET DONE AND I ALSO THOUGHT THE PRICE WAS A LITTLE TOO HIGH. THEY ARE RELIABLE, THOUGH, BECAUSE THEY SHOWED UP ON TIME AND FIXED IT IN THE SAME DAY.
Description of Work: THEY UNCLOGGED MY SINK.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

06/2006
4.0
heating & air conditioning/hvac
  + -1 more
THEY WERE NOT EXCEPTIONAL. THEY ARE GOOD ENOUGH TO HIRE. THEY CAME OUT, DID THEIR JOB, AND WERE OUT OF HERE. I THINK THEY COULD HAVE BEEN MORE PERSONABLE, BUT THEY DID DO A GREAT JOB.
Description of Work: THEY SERVICED OUT HEATER AND AIR CONDITIONER.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$350

PATTI C.
06/2006
5.0
air duct cleaning
  + -1 more
THIS COMPANY DOES A GREAT JOB AND WE ARE GOING TO CALL THEM AGAIN. WE ARE VERY SATISFIED WITH THEIR SERVICE. THEY ARE RELIABLE AND DEPENDABLE. THEY CLEAN UP EVERYTHING WHEN THEY ARE FINISHED.
Description of Work: THEY CLEANED THE AIR DUCTS ON THE FURNACE.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from ARS Rescue Rooter
Thank you

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY ARE A TOP-NOTCH COMPANY. THEY ARE ALWAYS RELIABLE AND EFFICIENT WITH THEIR JOB AND WORK. THEY CHECK EVERYTHING VERY THOROUGHLY AND WELL. I AM GLAD WITH THE WORK THAT THEY DO.
Description of Work: THE COMPANY COMES AND CHECKS MY HEATER AND AIR CONDITIONER TWICE A YEAR TO SEE IF THEY ARE RUNNING PROPERLY.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Mary Jo G.
06/2006
2.0
appliance repair
  + -1 more
THEY WERE WAY TOO EXPENSIVE. THEY CHARGED ME FOR THE SERVICE CALL TO SEE WHETHER OR NOT SOMETHING NEEDED FIXED AND THEN AGAIN FOR THE SERVICE ITSELF. THEY ARE JUST OUT TO MAKE MONEY.
Description of Work: THEY REPAIRED MY WASHER AND SEALED MY TOILET.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$208

06/2006
4.0
drain cleaning
  + -1 more
THE PRICE WAS A LITTLE HIGHER, IN MY OPINION, BUT I THINK THAT EVERYTHING IS HIGH PRICED THESE DAYS. I LIKED HOW RESPONSIVE THEY WERE TO MY NEEDS. THEY GOT ALL THE WORK DONE IN THE ESTIMATED TIME, TOO.
Description of Work: THEY CAME AND CLEANED OUR DRAINS.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THIS COMPANY IS SO PROFESSIONAL WITH THE INSPECTIONS THEY DO ON OUR UNITS. WE HAVE ALWAYS HAD A VERY GOOD EXPERIENCE WITH THEM. THEY ARE FRIENDLY AND COURTEOUS AND NEVER LEAVE A MESS FOR US TO CLEAN UP.
Description of Work: THEY INSPECT AND CLEAN OUR COOLING AND HEATING SYSTEM TWICE A YEAR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

06/2006
4.0
heating & air conditioning/hvac
  + -1 more
THEY WERE OKAY AND THE PRICE WAS VERY REASONABLE. THE GUY THAT SHOWED UP WAS REFERRED TO ME BY MY SON AND HE SEEMED REALLY NICE. THE NEW UNIT WORKS REALLY WELL AND SAVES ME MONEY.
Description of Work: THEY PUT IN A NEW FURNACE AND AIR CONDITIONING UNIT.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

06/2006
5.0
heating & air conditioning/hvac, lawn treatment
  + 0 more
WE HAVE BEEN USING THIS COMPANY FOR TWENTY YEARS. THEY ARE EXCELLENT AND RELIABLE. OBVIOUSLY, WE HAVE NO PROBLEMS WITH THEM SINCE WE HAVE BEEN USING THEM FOR TWENTY YEARS.
Description of Work: THIS COMPANY PROVIDES ANNUAL INSPECTION AND REPAIR ON OUR TWO HEATING UNITS AND TWO COOLING UNITS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

GLENN L.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
I ALWAYS HAVE HAD SERVICE WITH THEM. THEY ARE VERY NICE, FINE PEOPLE. THE WORKERS SHOWED UP ON TIME. THEY ALSO FIXED MY PUMP OUTSIDE SO I WOULDN'T HAVE TO BUY A NEW ONE.
Description of Work: THEY INSTALLED A NEW AIR CONDITIONING SYSTEM AND REPAIRED MY HEATING SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,025

06/2006
4.0
plumbing
  + -1 more
I USE THIS COMPANY OFTEN WHEN I HAVE A PROBLEM. THEY ARE PROFESSIONAL AND RESPONSIVE TO MY PHONE CALL. THEY ALWAYS DO A GOOD JOB AND THEY CLEAN UP THEIR MESS.
Description of Work: THEY REPAIRED AND STOPPED THE LEAK IN MY BATHROOM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY PAY YOU FIFTY DOLLARS IF THEY ARE LATE TO A SERVICE CALL. I HAVE BEEN USING THEM FOR TEN YEARS AND HAVE ALWAYS BEEN COMPLETELY SATISFIED WITH THE SERVICE THEY HAVE GIVEN ME.
Description of Work: THEY FIXED MY HEATER AND AIR CONDITIONER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
I CAN RELY IN THIS COMPANY'S ADVICE. I LIKE THAT THEY REMIND ME TO MAKE AN APPOINTMENT FOR SERVICE. THEY CALL ME IF THEY'RE GOING TO BE LATE. THE TECHNICIANS ARE ALWAYS PLEASANT.
Description of Work: I HAVE A SERVICE CONTRACT WITH THIS COMPANY TO CHECK THE FURNACE AND AIR CONDITIONER TWO TIMES A YEAR. THEY MAKE SURE THEY ARE RUNNING CORRECTLY AND WILL CLEAN AND ADJUST THEM FOR EFFICIENCY.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

SUSIE H.
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
I DIDN'T SHOP AROUND A WHOLE LOT, SO I CAN'T SAY TOO MUCH ABOUT THE PRICE, BUT IT SEEMED DECENT. THEY WERE THE ONES THAT INSTALLED MY FURNACE, SO I TRUST THEM. THEY SAID I WOULD SAVE MONEY IN THE LONG RUN HAVING IT CLEANED TWICE A YEAR.
Description of Work: THEY CLEAN AND CHECK MY FURNACE TWICE A YEAR.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

06/2006
4.0
heating & air conditioning/hvac
  + -1 more
I DON'T LIKE THAT WHEN THEY COME OUT THEY ALWAYS SAY SOMETHING IS WRONG, AND I DON'T THINK THERE IS. I DON'T KNOW FOR SURE, BECAUSE I DON'T KNOW ANYTHING ABOUT FURNACES. THEY ARE NOT AS PROFESSIONAL AS I WOULD LIKE THEM TO BE EITHER.
Description of Work: THEY CLEAN AND CHECK MY FURNACE TWICE A YEAR.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Contact information

517 Pylon Drive, Raleigh, NC 27606

http://ars.com/raleigh

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.16701
Trade License Locale
NC
Trade License Authority
North Carolina Board Examiners of Plumbing, Heating & Fire Sprinkler Contractors
Trade License Expiration
12/31/2021
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories


FAQ

ARS Rescue Rooter is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

ARS Rescue Rooter accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ARS Rescue Rooter offers free project estimates.
No, ARS Rescue Rooter does not offer eco-friendly accreditations.
Yes, ARS Rescue Rooter offers a 10% senior discount.
Yes, ARS Rescue Rooter offers emergency services.
Yes, ARS Rescue Rooter offers warranties.
ARS Rescue Rooter offers the following services: We are specialized, in heating and air conditioning maintenance, service, and replacements. Hot water heater service and replacements.

Contact information

517 Pylon Drive, Raleigh, NC 27606

http://ars.com/raleigh

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day