AMAZING SPACES INC

Bad, Frustrating, Aggravating, Expensive! I scheduled the job during the summer of 2007, the salesman was excellent, promised me the world! The job was supposed to be completed by the first of November and was supposed to take one week to complete. They kept saying they were waiting for permits, etc. They hadn't even applied because they sent a surveyor out in mid November. (As an Oh by the way, my property taxes have almost doubled as a result of the survey, permits and new appraisal triggered by my sunroom). After much proding they finally started in mid November (they finished the end of January). First they chainsawed my relatively new deck to set footings. I didn't have a problem with the chain saw, I had a problem with tearing out more deck then necessary, which ended up in additional expense down the road. Then I waited. Finally they came to install and the room was not what I had ordered but it was too late to change because it was virtually constructed before I could tell it wasn't right. The process went on for ever. They finally more or less completed it at the end of January (three months after what they had promised). If I had known about the time issues I wouldn't have done it at all because I needed the room to be completed before the cold weather set in. Then I still had to have the deck rebuilt by someone else. In addition, I was assured that the glass was "special" and that temperature control was not a big issue because of the special glass. I see as much as a 30 or 40 degree temperature variation in one day. I have to use an auxillary heater/air conditioner (which they sold me). This unit is supposed to be thermostatically controlled. That doesn't work either, it's either on or off. The product looks a lot better in the showroom or on paper then it is in real life. And the sales pitch has nothing to do with what you get! I have not reported on this until now because they had assured me that they would correct some of these issues. Almost 2.5 years later, I don't think that's going to happen.

It started with being told lies, and continued to be one series of lies after another. I did not meet one person who had any integrity.

They came up with a very good design. The quality of the materials and of the labor were both excellent. Most of the work was done by Dan Neukirch with some help from his son. Dan is a master craftsman. His work was uniformly excellent. If anything wasn t up to his standards or ours, he would do it again. He also cleaned up every day. The electrical and mechanical subcontractors were also excellent. Our main problem was with timing. The Amazing Spaces salesmen told us the job would take three months (one month for the material to arrive and two more for the construction). It actually took two weeks short of a year. We signed the contract in early June 2007, but work didn t start until December. We got lots of excuses, some of which were true and some were not. Amazing Spaces waited many months for an engineering plan which turned out to be useless because the engineers had not checked our soil conditions. Fortunately, the second engineering plan came faster. They also claimed the town was stalling on issuing the building permit, but that turned out not to be the case. And the room failed several inspections because of incomplete work. Work progressed nicely in January and February, but stalled again in March. We had to threaten writing the Better Business Bureau to set things going again. But in the end we got a beautiful room at a reasonable price. We had a fixed price contract, but ended up having to pay about 10% extra because of our soil conditions required more extensive footings. Also, while there was sheetrock work in the contract, painting the sheetrock was not in the contract and we had to bring in our own painter. They use quality material and do quality work. But I would recommend putting a schedule into the contract with some sort of penalty for excessive delays.

THE PRICE OF THEIR SERVICES WAS REALLY REASONABLE AND A GREAT DEAL. THEY WERE CONFUSED ABOUT INSTALLING IT AT FIRST, BUT THEY DID A SUPER JOB. THEY ARE ALWAYS WILLING TO HELP WHEN WE HAVE PROBLEMS.