Air Experts Heating & Cooling

Heating and Air Conditioning, Plumbing, Energy Efficiency Auditing,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

We keep your heating and cooling equipment working properly, performing at peak efficiency while insuring your comfort and keeping your air safe. We Guarantee 100% Satisfaction with all our work. The professionals at Air Experts have been providing comprehensive HVAC services to the residents of Raleigh, Durham, and Chapel Hill since 1986.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning Service, Maintenance & Replacement systems. Indoor Air Quality. Plumbing repair service. Hot Water Heater service and replacements. Water Filtration and Purification.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.83,263 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
7%
3
3%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 51-3263 of 3263 reviews

chao S.
03/2019
2.0
heating & air conditioning/hvac
  + -1 more
I have a AC unit installed on 2016. After 3 years, the base of outside unit start uneven I have another old unit installed 20 years by builder. Its base is solid. Clearly, Air Experts didn't install the base professionally and correctly. I called them again this week and hope they can tune the base of the outside unit to keep even. The first they mentioned is to charge me.
Description of Work: Bad installation quality at outside unit.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$6,000

Response from Air Experts Heating & Cooling
We are grateful for your feedback. Our goal is always 100% satisfaction. After 3 years, the soil under the unit settled causing the unit to become unbalanced. It is my understanding that this issue has been resolved free of charge. If you remain unsatisfied with the level of service provided, please contact our office at 919-890-7789. I hope you will consider having regular maintenance performed on your system to keep it running well, increase the lifespan of the equipment, and prevent similar issues in the future. Thank you for your business!

EDWARD S.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
5 stars. Very professional friendly people. All of them. They care
Description of Work: replaced furnace and air conditioning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Toni N.
02/2019
5.0
heating & air conditioning/hvac
  + -1 more
The tech who came to repair was fantastic. He worked for two - three hours to unfreeze my furnace. He gave me honest answers to my questions and that made me purchase the new unit..
Description of Work: initial repair and then replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,200

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Robert M.
01/2019
5.0
heating & air conditioning/hvac
  + -1 more
My gas pack unit's heater died right after Christmas. Their technician came out and quickly identified and showed me the cause of the issue which was a bad blower motor which would turn on and then shut off after about 3-5 minutes because it was overheating. After pricing the cost to replace the blower motor and since the unit was old and its refrigerant would no longer be legal after Dec 2019 I decided to get a new unit. The salesperson patiently worked with me regarding financing and in a matter of days their installers showed up in the morning with the new unit and had it installed and tested by lunch time. They would have installed it earlier if it wasn't for their office be closed on New Years Day. I was especially impressed by how much effort they took to haul out the old unit, replace the pad and circuit box, cleanup, and then place topsoil around the base of the unit to give it a neat and professional appearance. And after a few weeks the new unit is working great. Overall I found everyone in this company to be friendly, patient, thorough, and professional from their service technician Kenneth, Drew their salesperson, the installers, and the office staff. I will definitely use them in the future for all of my heating and a/c needs. I'm glad their overall A rating here on Angie's list proved to be deserved.
Description of Work: Replaced 14 year old gas pack unit with new 3 ton Rheem gas pack

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Andres R.
01/2019
5.0
heating & air conditioning/hvac
  + -1 more
It turned out that it was a filter that was installed in the unit in the crawl space. The filter was removed since it was not needed because i have the regular filters in the intakes inside the house. I can not remember what the service charge was, but it was reasonable because it was a sunday.
Description of Work: Heat pump stopped working.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Curt P.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
I am retired from the HVAC business and have dealt nationally with many providers. Air Experts have been one of the best! They were fantastic with their communication, followup, and the work they provided on my system. I would HIGHLY recommend this service provider for any of your heating and air conditioning needs. Truly one of the best around!
Description of Work: Repairs needed on my gas furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Cathryn S.
11/2018
3.0
heating & air conditioning/hvac
  + -1 more
The maintenance was performed on heating unit. After the technician was done, my heat temperature was off on both upstairs and downstairs units. A technician came back out and found that a zone damper motor needed to be replaced. I was quoted $400 but when the tech finished I was charged $497.64. I was charged the diagnostic fee of $80 on top of the damper cost. Before this maintenance my heating was working fine so I seriously question their work. Very disappointed.
Description of Work: Maintenance and then repair

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company, although we hate to hear it is an unfavorable review. Customer satisfaction is very important to us. However, we did want to review your visit; On 11/07/18 the technician found no issues when she was out for the maintenance heat check. When another technician was out for service on 11/28/18 and found the zone damper motor had failed. The technical had even noted on a previous ticket that the system has old style zone motors. The technician did explain that when we do the maintenance we turn the system on and off at the thermostats and obviously the zones were working at that time and had since failed. We didn't install the system or zone system either. It's not something that can always be foreseen unfortunately. We also discounted the service call as well for the visit. We apologize for the inconvenience and your disappointment but we strive to do our best and took all the proper steps we could for your appointments. Thank you again!

Stephanie M.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
BOTH furnaces not working in the same week (my bad luck?!) and I didn't know who to pick - there were so many providers with and many with good reviews. But 2000+ reviews and an A rating meant I would see if they had any openings. The office was pleasant to work with and informed me of what to expect at each step. They provided a 2 hr arrival window, and then the day of called and let me know when technician was on the way (ALWAYS appreciated!). Technician was punctual, courteous, knowledgeable, honest, and efficient - a pleasure to work with. One furnace had a uniquely unusual problem which was explained very clearly to me and the technician was very honest that the fix we could try may not work. But, he was able to fix both furnaces in about 2 hours! Overall, every step of the process went very smoothly. I see why so many A reviews. Will use them again!
Description of Work: 2 broken furnaces

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Andrew P.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
Professional, punctual, did excellent work as promised. Would definitely hire them again.
Description of Work: Replaced HVAC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

James H.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
Sales rep came out the day after I called and went over the whole project with me. He went step by step. He gave me a quote on the spot. I awarded the job to him because the other 4 sales guys did not even send me a quote until 6 days after they visited me. The techs came out the next day on time and a 2 day job was completed in 8 hours. We are very happy with the work and the time it took to get it done.
Description of Work: Replace a/a system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Martha T.
10/2018
1.0
heating & air conditioning/hvac
  + -1 more
Once again, Air Experts called on the morning of my scheduled maintenance to inform me that they could not keep the appointment. The appointment scheduled today was made a month in advance. At that time, the dispatcher at first told me that the senior technician I requested to do the work was only available in the morning but then said that he had an opening in the afternoon on Oct. 19. The reason I requested a senior technician to do the work is because the last technician showed up 2 hours before the scheduled maintenance time on March 30, did not listen to my voice message reply to his call, and did the maintenance on my unit while I was not at home, without my permission. Further, I did not receive a call from the dispatcher prior to the technician's arrival. When I spoke with the dispatcher today, she said she told me when we scheduled the appointment that the technician I requested can only make calls in the morning. Yet the day we scheduled the appointment she clearly said he was available in the afternoon and offered that time to me. She did not say then that he might not be able to keep the appointment. I have had ongoing service problems with Air Experts and regret that I purchased their Rheem HAVC unit, which began seeping rust from the inside of the unit during the first year. Because of my situation, I continue with the contract maintenance even though customer service has been poor.
Description of Work: Contract Maintenance for Purchased Rheem Unit

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Ainsley H.
09/2018
1.0
heating & air conditioning/hvac
  + -1 more
This company has serious problems!! They claim to do preventive maintenance, but when you follow up on what they did, you will find all kinds of issues afterwards. I had them do preventive maintenance on my units before and they drills holes into the panels, they don't clean up the condensation lines like they are suppose to, and create unnecessary air leaks in the PVC pipes. In my situation, they failed to clean up the condensation line and my HVAC ended up breaking down. I had to call them to come do a repair. After their tech did the "repair" and collected payment from me, the tech left for their next repair job; I found the A/C was blowing, but there was no COLD air. So the tech had to come back the next day and ultimately, I learned that their Preventive tech didn't clean the drain lines and that was the root cause of why my HVAC system broke down. I tried to dispute this repair with their office, but they refused to take responsibility in the preventive maintenance. They are VERY unreasonable to deal with. Once they got your money, you better hope they really fixed your issue or did the preventive maintenance properly. NEVER USE AIR EXPERT AGAIN!!
Description of Work: HVAC Break Down, however it was due to them not doing preventive maintenance properly.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$303

Ellen W.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job and I would highly recommend them.
Description of Work: They serviced my HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Phyllis D.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. People were pleasant and completed work within 3-4 hours. Cleaned up after their-selves. Very professional. Would hire again.
Description of Work: Replace HVAC and AC system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Carl M.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic! Very busy time of year and they found a way to squeeze us in. True professionals and took the time to make sure we understood all of our options. We will use them again!
Description of Work: Service call and repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

michael M.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Scott Porter came out to the house for a systems replacement quote. We had been with ARS since 1991. ARS had put in an under sized system by 1/2 ton 2 times in 22 years. Scott explained that both of the previous old systems were being overworked which led to high electric bills and system failures after 10 year warranty.
Description of Work: A new a/c system, and all of the duct work replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

mary J.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything went smoothly, as usual. Air Experts are very reliable, thorough and trustworthy.
Description of Work: Regular heating/cooling check-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

mary J.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very smoothly. Technician was prompt, professional and thorough. Advised me about a wet crawlspace.
Description of Work: Biannual heat/air check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Rodney O.
07/2018
2.0
heating & air conditioning/hvac
  + -1 more
2 visits and A/C was not repaired. Called for a 3rd visit bc A/C still not working and company was going to charge a trip visit just to reassess, per the CSR. Service manager would not speak to me about the charge bc she was in a meeting. I canceled appt.
Description of Work: A/C Repair

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$100

Maureen G.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well. Very professional.
Description of Work: new HVAC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

william H.
06/2018
1.0
heating & air conditioning/hvac
  + -1 more
Apparently their service is not "comprehensive". Was told that they don't do this kind of work because they called this work "new construction". It didn't matter that this was an occupied 70 year old single family home not under renovation. She politely stumbled through the "new construction" explanation with a little Freudian slip of not doing work on that side of town. Sound weird--no? Oh well.. No money from this wallet, EVER!
Description of Work: Requested estimate for new heat pump install on our old home in east Raleigh. Might have needed some ductwork.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
4.0


Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. However, we hate to hear that you did not have a positive phone experience with our company. Unfortunately we do not work on new construction replacement systems. Given that your home is a 70 year old home, with an oil system we would have to replace all of the duct work along with adding a new heat pump system and this unfortunately is out of our realm of work. We wish that we could help and be able to service all of our customers that call in but unfortunately if we do not specialize in something we would hate to take on a project that we are not suited for. We do service all of the triangle and we regularly replace systems but unfortunately this project was not something we were able to quote. We apologize for the inconvenience, we appreciate you reaching out and hope that you understand why we were not able to provide you with an estimate. Thank you again!

Chris F.
06/2018
3.0
heating & air conditioning/hvac
  + -1 more
I called Air Experts to see how much they charged per pound to add R-22 refrigerant to an air conditioning system. I had already had another company come out and check the system and verify that the system was low on refrigerant, but they (the other company) quoted me what seemed like a high per-pound cost to add the refrigerant. I wanted to shop around and see what other companies charged per-pound for R-22. Air Experts refused to tell me how much they charged to add refrigerant, saying that I had to pay a $95 service call fee for the technician to come out and perform their own diagnosis of the system to verify it was low. I said that I understood that they cannot guarantee me a firm price without doing their own diagnostic, but to pretend that the technician came out and did his own diagnostic and found that the system was low and needed R-22 added - what would it cost, per-pound, to add it? I was told she couldn't give that information out over the phone. I don't really want to pay $95 to have someone come out and then quote me a price that might be higher than the other company. I just want to comparison shop R-22 prices. I don't know about the quality of their work as I didn't feel like paying the $95, but it seems odd that they won't simply give me a general quote (not a guaranteed price) on a simple service like adding a pound of R-22 refrigerant to a system.
Description of Work: Add R-22 Refrigerant to Air Conditioner

Rating CategoryRating out of 5
professionalism
3.0


Response from Air Experts Heating & Cooling
We hate to hear that you did not have a positive phone experience with our company. However, we do not quote pricing over the phone for many reasons. We like to come out to the home and perform our own diagnoses. We cannot go by another companies diagnoses because then we cannot warranty the work and we always stand behind our work. Depending if R22 is in fact the problem with the system we typically can discount if more then 1lb is needed so that can affect the price. If you are adding freon typically there is an issue with your system and we may want to dig a little deeper to find out why it is low on freon. The technician would be the best person to a**** that and make professional recommendations. We do not like to ballpark price because that can be misleading and we would not want to give you or any of our customers an inaccurate price. If we come out to your home we can provide you a price, right down to the exact penny. We are a fair and honest company and have many positive reviews due to our integrity and we would not want to jeopardize that by pricing over the phone without scheduling an appointment first. We hope that this helps you understand why we do not quote pricing for repairs. If there is anything you may need in the future please don't hesitate to reach out to us. Thank you again!

Bobby W.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
I contacted them one day, and they installed the product two days later. The company was responsive and professional. I would definitely utilize their services again for another project.
Description of Work: Installation of Ductless Heating/Air Conditioning

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Pamela S.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Punctual. Answered question on performance. Gave good recommendation.
Description of Work: Evaulation of Heating/Cooling function

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Erin M.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great - the Tech arrived when he said he would. He was very thorough and explained everything! I would definitely recommend and will use them when I get ready to replace my system.
Description of Work: Spring HVAC Service/Check Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

Response from Air Experts Heating & Cooling
Thank you for taking the time to review our company. We appreciate your business and support!

Contact information

7 Rupert Rd, Raleigh, NC 27603

https://yourairexperts.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Insured

Licensed*

Trade License Number
35368
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbing, HVAC, Fire
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Energy Efficiency Auditing,
Drain Cleaning,
Natural Gas Lines,
Water Heaters,
Water Filtration and Softening

FAQ

Air Experts Heating & Cooling is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Air Experts Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Air Experts Heating & Cooling offers free project estimates.
No, Air Experts Heating & Cooling does not offer eco-friendly accreditations.
Yes, Air Experts Heating & Cooling offers a 5% senior discount.
Yes, Air Experts Heating & Cooling offers emergency services.
Yes, Air Experts Heating & Cooling offers warranties.
Air Experts Heating & Cooling offers the following services: Heating & Air Conditioning Service, Maintenance & Replacement systems. Indoor Air Quality. Plumbing repair service. Hot Water Heater service and replacements. Water Filtration and Purification.

Contact information

7 Rupert Rd, Raleigh, NC 27603

https://yourairexperts.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day