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1-800 Water Damage
Water Removal Recovery Service, Sewer Main Clearing, Recovery Service - Fire or Smoke Damage,
About us
We realize that experiencing water damage to your home or business, often your most valuable asset can be very upsetting, and deciding which restoration company to hire can be difficult. As a home or business owner it's important to know 1-800-WATER DAMAGE has years of experience in restoring structures back to pre-loss conditions quickly, by using state-of-the-art technology which focuses on restoring, not replacing. With our qualified and professional technicians you will feel a peace of mind as they are thoroughly trained in the latest restoration techniques to address the situation immediately, so any secondary damage, which could result in mold growth, may be avoided.
Business highlights
Emergency services offered
13 years of experience
Services we offer
Emergency Water Extraction Hardwood Floor Drying Sewage Extraction Mold Remediation & Testing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.924 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 4% | ||
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Showing 1-24 of 24 reviews
Jacquelyn D.
May 2023
They provide professional service from beginning to end. Their customer service was excellent. Available to answer questions and courteous. We had a great experience working with the 1-800 Water Damage.
Rachel R.
May 2023
They did a great job! And were great about communicating with me about what was doing on and how long it would take. They brought in a variety of different drying machines to suck the water from the floor. They were also reasonable in price. No one wants to have to deal with water damage but if you do, they are a great company to call. I would use them again without hesitation.
Rebecca V.
Oct 2016
Cannot say enough great things about this company. Lee was timely, professional and put my mind and ease during the whole process. We had a main sewer line backup that flooded part of our main floor and basement. Lee and the crew worked around the clock to get the job done and followed up accordingly. Great company and Lee was so attentive and professional. Thank you again for a job well done.
James S.
May 2016
Red arrived within 24 hrs of service call, assessed the damage, provided written estimate, and had his crew onsite the following day to remove damage flooring/underlayment and started the drying process to eliminate any mold issues. Great job! Thanks again for prompt service!
Jay B.
Nov 2015
These guys were very professional and did an amazing job. I had water damage do to a toilet leak I had no ideal I had until it was to late. Red and his team came out and put an air scrubber in right away then started cleaning up the mold. I can't say enough about how great of a job they do. My Girlfriend and I are very happy with the work they have done and how professional everyone has been.
Karen P.
Sep 2015
Fabulous experience! Our dishwasher leaked on the hardwood kitchen floor, and the floor boards were "cupping" due to the water damage. Red Howard responded immediately and agreed to come take a look. He was at the house within a few hours and had injectidry vacuum pads installed that afternoon to extract the moisture. He warned me that the noise would get annoying and that it was difficult to determine how long the process would take. He stopped by every morning for a week to check on the progress. After 8 days, our floors are essentially back to normal. We were able to save the expense and hassle of getting the floors replaced or refinished. I would use 1-800-Water Damage again in an instant, although I really hope I don't have the opportunity to do so anytime soon. Highly recommend Red and his crew!
Marian R.
Jul 2015
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Response from 1-800 Water Damage
"Thank you very much for the positive feedback! It's always a very stressful situation to deal with, and we are happy to be of assistance. Take care and God bless. - Red Howard"
Qingfen Y.
Apr 2015
unknown
Response from 1-800 Water Damage
"Hi folks, thank you so much for the great review, and for the opportunity to help! Take care and kind regards. - Red Howard"
DONALD A.
Apr 2015
unknown
Response from 1-800 Water Damage
"Thank you so much for the positive feedback. You were one of our first clients 3 years ago and I really appreciate your continued faith in our company. I hope you're enjoying your new home and wish you all the best!! - Red Howard"
Brooke A.
Feb 2015
Everything turned out perfectly! After the water flooded onto and below our hardwoods, we were worried that they would have to be removed and the whole house would have to be sanded and refinished. However, thanks to 1-800 Water Damage our floors were dried in-place using special equipment used for hardwoods. The floors dried out perfectly and now they look like nothing ever happened. Red and his team saved us from a huge headache and probably saved us thousands of dollars as well. This is the second time we've worked with 1-800 Water Damage and we would gladly recommend them to our friends and family.
Response from 1-800 Water Damage
"Thank you so much for the positive feedback!! It really means a lot to us to hear back from our clients when things turn out great. Best wishes for a happy and healthy 2015. - Red Howard"
Jane H.
Jan 2015
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Response from 1-800 Water Damage
"Thank you so much for the positive review! A flood in your home is always an extremely stressful event, and we were glad to be there to help. Thanks again for the opportunity to work with you and I wish your family a happy and healthy 2015! - Red Howard"
Mitchell W.
Jan 2015
1-800 Water Damage was able to minimize a potentially very expensive plumbing leak in my den wall through their fast, efficient, and highly mechanized equipment. Had they not succeeded, I could have been faced with replacing expensive hardwood floors and dealing with a mold issue. Neither of which happened very luckily for me and my insurance carrier.
You can't go wrong with 1-800 Water Damage.
You can't go wrong with 1-800 Water Damage.
Response from 1-800 Water Damage
"Thank you so much for the great review! Sometimes we get lucky and are able to really save folks a lot of frustration, money and time using our advanced equipment. I'm very glad we were able to achieve such a great result at your property! Kind regards, Red Howard"
Ron M.
Jun 2014
Red came to the house on Monday, provided a quote and started work on Tuesday. He was fast, thorough, and came in exactly at the price quoted. I would absolutely recommend Red for any project.
Response from 1-800 Water Damage
"I really appreciate the positive review and feedback sir! I'm just glad your plumber recommended us so we could help get everything cleaned up! And I'm sure the plumber appreciated making the repair AFTER we finished :) I hope you have a great summer and let's hope you don't ever need our help again. -Red"
DONALD A.
Jun 2014
unknown
Response from 1-800 Water Damage
"Thanks for the positive review sir! I'm very glad I could help get your crawlspace cleared by the inspector so you guys could close the sale and move on to your new home. I hope you guys enjoy yourselves in the new place and I wish you all the best. -Red"
Joan D.
Apr 2014
I had my water heater break in the middle of the day, when I came home I discovered the leak from my attic down into my garage and into my master bath. My plumber's work with this company, so they dispatched them and they were on site within an hour or so. Lee was my technician and he was fantastic. I don't know what the cost is as it's a cost being covered by my homeowners insurance and I haven't seen any final numbers, so I can't speak to that but if you're in need of prompt, efficient water damage assistance, don't hesitate to give these folks a call!
Response from 1-800 Water Damage
"Thank you so much for the positive feedback and review! We are glad to be of assistance! It's never a good thing when a plumbing issue turns into a flood but I hope we made the process as painless as possible. Best wishes for a happy and prosperous 2014. Take care. -Red"
Brooke A.
Apr 2014
We recently purchased an older home with a moldy, walk-in crawl space. After we corrected an existing drainage problem, 1-800 Water Damage of Raleigh remediated the mold on the joists and subfloor, removed the existing insulation, reinsulated the entire crawl space, and installed a moisture barrier over the soil. We were very pleased with the work. Our crawl space is now clean, dry, and looks terrific! The owner, Red Howard, was honest, punctual, and very personable. We will definitely use them again for any water remediation issues that arise.
Response from 1-800 Water Damage
"Thanks for the great review! I'm glad we were able to help increase the value of your home by restoring your crawlspace. I'm sure those gorgeous hardwoods upstairs are staying much warmer in the winter and cooler in the summer. Best wishes for a happy 2014!"
Jane H.
Mar 2014
First , Lee came and taped my kitchen to totally enclose it and placed a dehumidifier and drier in place. He placed driers and a dehumidifier downstairs as well. He checked on them for 3 days and determined that carpet, pad and kitchen tile were drying. Also insured that the beams and under structure was dry. Then Red came and removed all equipment and left behind no water damage, or mess. If it had not been for the 1-800 team I would have had to replaced carpet in basement and tile in my kitchen. We were in the process of starting a kitchen remodel and did not want to replace tile. And definitely did not want to add the basement to our remodel. Red and Lee were great to work with efficient, professional and explained what was going on and how they planned to complete our damage cleanup. We were completely satisfied with the work they did for us.
Response from 1-800 Water Damage
"Thank you so much for the positive review! It's never a good thing to have your house flood, especially during a major freeze when most companies are on a waiting list. I'm just glad we were able to get there and help out before the passing of time made the problem more severe. Lee and I want to wish you guys the best for a happy and prosperous 2014. -Red"
Danielle B.
Mar 2014
1-800 Water Damage was prompt, reliable, and professional. The area was tented off and dried out with blowers and humidifiers. A technician came out almost every day to check the progress. It took a week, but it was done great!
Response from 1-800 Water Damage
"Thank you so much for the positive review! Let's hope this is the last time you need our help. I hope you have a great year and wish you all the best. -Red"
Felicia R.
Feb 2014
Luckily our insurance helped a lot with the cost.
Response from 1-800 Water Damage
"Thank you very much for the positive review. It's always a very tough situation when something like this happens, but we appreciate the opportunity to help your family. Take care and have a great 2014!!"
Vivek R.
Jan 2014
Adam is very good. He came personally over the weekend, inspected. He was prompt in giving a very good rate and also setup appointment for quickly finishing the work. He is now my contact for any future restoration work.
Response from 1-800 Water Damage
"Thank you so much for the great review! I'm very happy that we were able to help your family get back to normal so quickly. We do our best to provide the fastest and most customer friendly service possible. I'm glad to see that our efforts are paying off. I wish your family all the best and hope you have a fantastic 2014! -Red"
Michelle P.
Sep 2013
Great! This was the second company I had come out and he was extremely patient and professional to take the time to explain the entire process and what I could expect. He came out in the middle of the night, very prompt and knew that I had already had a previous company out and was just wanting a second opinion. Once I decided to go with his company he was prompt and professional throughout the entire process (5days) He did exactly what he said he was going to do and was very workable around my schedule and the disruption to my home and my daily life. They took great precautionary care to protect my house/personal belongings as they were bringing equipment inside and working. Did a great job and very straight forward and professional. Communicated every step of the way and even showed me the specific water readings along the way so I could see that the damage was truly repaired.
Response from 1-800 Water Damage
"Thanks so much for the kind words [member name removed]! You were a pleasure to work for and I'm glad we could be there to help out when you needed us. Hopefully you will never need our services again! I wish you and your family the best and hope your son has a blast (and gets all his work done) at his first year of college. Kind regards, Red Howard Owner 1-800 Water Damage"
Stephen S.
Aug 2013
The clean-up was great, but the repair was not how I would have liked it to be. The owner of the company was very nice and thorough. Everything that went to our insurance company was very thorough. He told us there was something he had to have underneath the house that he could not get. Because of that, there was a lapse of time that lasted about two or three weeks. He didn’t call us or keep us posted and we had to call him. That was unacceptable.
Response from 1-800 Water Damage
"Hello [member name removed], I am so sorry that your experience with us turned south during the reconstruction process. I understand where you are coming from with the lack of communication and I agree with you 100%. Communication is extremely important in the remediation business, probably the most important aspect in fact, because we are in peoples homes. During your project, once all of the drying was complete and the property was safe from further damage, the insulation should have been re-installed immediately throughout the crawlspace. However, at the time I was still a small company, and was very limited with personnel. In fact, at the time it was only myself and one other part-time technician. (Since your project I now have 3 technicians and greatly expanded capabilities.) We had just come upon a very busy period and after the drying process was finished, neither myself or my technician were available for 10 days to supervise the insulation installation. I should have just informed you of my situation which I'm certain you would have understood, but instead I didn't and I apologize. I hope that you are satisfied with the dry crawlspace and new insulation, despite my lack of communication. I assure you that I will learn from this situation and do my best to never let it happen again. I greatly appreciate the opportunity to assist your family with the unfortunate damage to your home and I wish you all the best. Sincerely, Red Howard Owner 1-800 Water Damage of Raleigh"
Felicia R.
Jun 2013
Went beautifully! Very personalized service, and the provider was very professional. He also was good at interacting with our insurance adjustor. The damage repair went very smoothly.
Response from 1-800 Water Damage
"(member name removed), Thank you very much for your positive review. It's always difficult when an unfortunate water loss occurs at your home, so we pride ourselves in making the restoration process as painless as possible. You have a wonderful family and I'm very glad we were able to be there for you when you needed us. Thanks again and I wish you all the best. Red"
Larry D.
May 2013
Red Howard arrived quickly - even before the guys that removed the broken water heater and installed the new one. He was very professional and efficient; he also showed genuine care and concern for removing any water that had seeped into walls and doorways. We were very confident that he took care of damage that we couldn't even see. He very clearly laid out and explained his plan, documented everything and then coordinated directly with our insurance for payment. Drying everything out was a slow process, but Red saw everything through as if it were his own home. We wouldn't want to be in this position again, but if we were, we would definitely call Red at 1-800 Water Damage.
Response from 1-800 Water Damage
"(member names removed), Thank you very much for your positive review! I am very glad that we were able to help your family and that everything turned out great in the end. Take care and have a great summer! Best regards, Red Howard Owner 1-800 Water Damage"
Licensing
State Contractor License Requirements
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FAQ
1-800 Water Damage is currently rated 4.9 overall out of 5.
1-800 Water Damage accepts the following forms of payment: CreditCard
Yes, 1-800 Water Damage offers free project estimates.
No, 1-800 Water Damage does not offer eco-friendly accreditations.
No, 1-800 Water Damage does not offer a senior discount.
Yes, 1-800 Water Damage offers emergency services.
No, 1-800 Water Damage does not offer warranties.