GB Electrical Services LLC

"Thank you for taking the time to share your feedback, and we apologize for any confusion you experienced during your service. Our goal is always to offer transparent pricing and exceptional service to our customers. Upon reviewing the details of your service, it appears there may have been a misunderstanding. As we operate on task-based pricing, there were multiple tasks provided during your appointment. We scheduled a dedicated time for your consultation, which included a $69 Dispatch Fee that was communicated to you prior to scheduling. Additionally, the services rendered included diagnosing an issue with an oven circuit and replacing a circuit breaker, with all pricing approved by you before work commenced. We sincerely apologize for any confusion regarding the warranty. We stand behind our workmanship and provided you with a one-year warranty on the circuit breaker installation. Our technician also outlined what was and was not covered based on the work performed and our recommendations. If you would like to further discuss this matter or provide additional feedback, please feel free to reach out to us directly. Your satisfaction is important to us, and we are here to address any concerns you may have."

"We regret not addressing your review earlier and apologize for any inconvenience you experienced. At GB Electrical Services, we are dedicated to delivering comprehensive and professional service to every customer. We are disappointed to hear that your concerns were not adequately addressed during your recent service appointment. Our technicians are certified by Generac, and we stand by the rigorous training they undergo. We fully guarantee our generator maintenance services, and any issues arising from our work will be rectified at no extra cost. Our call takers are not qualified to determine warranty coverage, which is why we strive to be transparent about potential charges for non-service-related issues. We will have a manager reach out to you in the next couple of days to address this matter and ensure your satisfaction, despite our delayed response. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right."

"We are sorry to hear that you were not satisfied with your service. I hope to explain some of our company practices that you had an issue with during your service. We do have a Dispatch Charge that gets our highly trained, drug-tested, and background-checked technician out to your home to assess your needs. This correctly associates the cost of dispatching our fully stocked van to the individual customer, whereas other trade companies tend to up their prices at the next customer's bid. Our book prices are the same for every customer, we do not base our prices on a best-case scenario and then increase them as we learn more. We assess first and stand by the price we provide regardless of the time it takes to complete. We could not guarantee a price we gave over the phone without knowledge of your electrical system and an overview of your needs. We simply do not do business that way. In your case, there were other factors that went into the price you were presented with before we started any work. While we are there, we are prepared to do whatever work you approve, you are free to decline. Our VIP Club is presented to every customer, and discount pricing for our members is only one of the benefits, including a discounted Dispatch Fee, we are very proud of all the other feature benefits as well. For instance, VIP Club members are offered many special promotions throughout the year as well as extended warranties and priority scheduling."

"Thank you for the review, [Member Name Removed]! We are very happy our team provided an excellent experience for you."

"Thank you [Homeowner Name Removed]! We appreciate you leaving a review and trusting us to upgrade the electrical and lighting in your new home! It was a pleasure to work with you!"

"[Member Name Removed], Thank you for leaving such a top notch review, [Member Name Removed]. So glad you had a great professional experience from Greg and our team. We look forward to working with you again!"