MTB Mechanical Inc

We needed to have emergency service on our furnace on a Saturday night and Matt Hancock (our technician) got here as quickly as promised and got the work done as quickly as he could. We had company for the weekend and it could have been ruined but it wasn't thanks to MTB!

I had a contract with them. We had a major heat wave early in the summer and my air conditioning system went down. The contact was supposed to give me priority service and they quoted me 8 days until they could get to me. We have a young child and it was absolutely ridiculous. I called a random company and they said they would be there tomorrow. I had been, probably, a 3 year customer with MTB. They were here for spring and fall maintenance. The other contractor came the next day and fixed it on site so I hired them and have a contract with them now. It was poor when I called them to cancel the contract. They just said, okay, and that they would send my money back. Their prices were very fair, but their service was not reliable.

The contractor provided some of the requested information for the proposed design. For the most requested element of the air flow distribution, however, contractor did not answer.

Some reviews are just hard to write. The MTB staff is pleasant, professional, and punctual. Every associate we spoke with expressed pride in their company. Most have been with MTB for many years. The price for the new equipment was reasonable, and in line with what we expected to pay. We want to emphasize that MTB did their utmost to solve all the problems that arose during the replacement of our system. However, several problems did arise during installation and it took 2 months to resolve the issues (at least we think they are resolved). This will simply recount the chain of events and we repeat, MTB made all the correct responses. The only question is why this routine procedure required so many response calls. Were we just unlucky or do Lennox systems often have this type of problems? Problem 1: The emergency heat coils in the inside part of the unit (air exchange) were defective on arrival and the installer realized this and arranged to order replacements. This of course required a follow up visit, which was just as well, as the anti-bacterial black light (problem #2) didn't work either and had to be fixed. Problem 3 was a communication issue. We thought we understood that the new unit would periodically circulate the air in our home without activation of the heating/cooling unit (variable speed fan). We learned during install that this wasn't the case with the unit we chose, but was part of the less expensive unit we decided against. Purely a communication issue but, having a two story home we felt the re-circulation feature was important, and MTB came up with a solution. They installed a better thermostat at no extra charge which took over this function and should have solved the problem. Should have, but that's not what happened. Problem 4 showed up a week later when the unit would not cool our home during 90+ degree days. We could get down to 80, but that was as cool as it could manage, and the unit never stopped for at least 5 days. We called MTB and they sent a service man on Sunday morning to try and fix this. The service tech was very knowledgeable and helpful and said we had a flawed mixing valve. He had to order a replacement. So, we endured two more days of high temps and I had to take another 1/2 day off work when the valve came. It was installed and didn't fix the problem. At all. From the tech who installed the new valve we earned that the air from our vents should be 20 degs. cooler than the thermostat setting and we weren't even clost to that. He correctly diagnosed that the HEAT STRIP WERE RUNNING WITH THE A/C ON!. We were heating our cooled air! He could not figure out why this was happening, so he disconnected the strips until an electrical person could check it. Which was 3 days and another 1/2 day off work later, The next tech, who was the same person who visited on the previous Sunday, found a wiring problem and fixed it. MTB agreed to reimburse us for our excess power usage and all seemed well until the next Sunday when we tried to turn on just the fan and found that it did not work unless the outside unit was on. Nor was the re-circulation feature working. (problem 5) One more service call later, fortunately on a Saturday (MTB does have good weekend hours), another wiring error was found and corrected. Now, two weeks after that last call I am finally submitting this review. We can't fault MTB for the problems, and don't really feel the Lennox system is bad. But this was, quite frankly, a tiring experience and even though MTB went above and beyond to satisfy us, we still worry if there is a lemon in our back yard. We hope MTB can use this information to improve the checklists for installation and perhaps avoid a similar occurrence in the future. Respectfully Submitted

It went OK. The system was 22 years old (Aqua-Therm) and there wasn't much they could do with corroded heat exchanger. It was recommended I get a new HVAC system.

Went great. came quickly on a Saturday. Did a good job

They were easy to work with and did a great job getting my system working again.

Replacing a HVAC system is not something a person typically looks forward to. So I approached getting quotes for replacing our 24 year old system with some uncertainty and concerns about cost, equipment and installation. I received 6 quotes from various companies for a replacement system and can say yours was the most competitive and easy to understand of them all. From the sales process through the installation everything exceeded my expectations. In particular your installation team of Van Floyd and Jimmy Antonopoulas were fantastic to work with and did a excellent job with the installation. I couldn't be more happy with my choice and the installation of the unit!

2006 new install. In 2013, evaporator coil went bad @ $2200. In Jan 2015, blower went bad @ $650. In April 2015, came out and stated evaporator coil went bad again (?!?) and it's out of warranty, so they want another $2200. Nope. Mind you, systems should last (on average) 15 years - and certainly a nearly rebuilt system should make it 15 years. If the system is a lemon - they need to fight on our behalf with their suppliers, but they simply shrug their shoulders and put their hand out for more money. Buy a Trane - use Acosta or Horne. MTB provides 'builder grade' equipment and no confidence. They are good at being on time, answering the phones, and invoicing.

They did well. Finished in 1 day. They come back twice the first year for tune up at no extra charge.

negelected to tell me that there was a $50 charge for the truck. made dozens of calls to speak to the owner. Got a run around and never got a hold of the owner. Emailed them on their website and never called back. Multiple attempts!!! Would never recommend this company.

I was very happy. They were very nice, both the office staff and the technician. They completed everything in an hour once they came out.

I know I ended up buying their annual service agreement so I must not have been shocked by their price.They were pretty good and nice guys.

The technician called before arriving, was on time and took less time than was allotted to complete the work. He explained what he was doing and why. Completed the work, cleaned up and went on to explain how to clean and maintain the outside unit.

Everything went very well. The furnace needed a few repairs and each were performed in a timely fashion. The prices are high but better to repair than replace the whole unit.

It went very well. Scheduling was easy. They are confident in their knowledge of what they were doing. We are going to sign up for the annual contract.

They are great. We have an old system, and they have kept it operating at minimal repair expense. They come twice a year. We also have added the air cleaner, and it is great at removing the cigarette smell.

Was not pleased with MTB's inability to support their $247 fee (after a ?? discount from $270) for a 5-minute replacement time for a $75 (maximum cost) part. I took the time to visit their office in Charlotte to see if I could get any answers. I've been on MTB's annual service plan since June 2005 for what has been my rental property for the past 4.5 years. I met them at the house during their semi-annual service visit and was told that the run capacitor needed replacing. I was there, so I know how long it took to replace. I had a previous estimate (from MTB) for the same replacement from late December 2010 that stated a cost of $67 ($79 minus the service plan 15% discount). So the initial fee has increased from $79 to $270 for what reason?? I drove to their office to get some answers and spoke to one of their managers. I gave him the bill and asked if he saw anything wrong with it. He responded "No - everything looks correct." I asked him why the prices increased so much over the past 2-3 years (from $79 to $270). He responded "I'm not sure, maybe it's now out of warranty.", which makes no sense to me. I also asked him how a 5-minute installation, while on a schedule service visit, of a $75 (at most) part could possible cost $247. He responded with "Insurance costs, etc...I wouldn't expect you to understand because you're not in the business." I thoroughly understand labor rates, multipliers, overhead, cost of capital, profit fees, etc., so I was looking for some hard numbers to support their escalated fee for this simple task. I wouldn't mind paying for their marked up part cost (minus the 15% discount) plus 15 extra minutes of labor fee (about $100/hr = $25) for a total of around $92 - a difference of $155! I understand that businesses need to make a profit, but back your fees with transparent numbers. The manager's attitude was that he basically didn't care whether I liked the price or not - that's just what they charge. I told him that I would not use them again and said that I would spread the word...he said "Okay...go ahead." The service industry is steadily getting worse; whether it's insurance, lawn service, HVAC, medical, etc. and I'm getting tired of accepting it. I'd like to help raise the standards for consumers and hold these professional service providers accountable for their poor services.

They did a good job and I would use them again.

Office staff great tech also did a good job. Way over charges for their services they take advantage of you in my opinion they no you need your air/heat repaired. Replaced blower motor on my heater google the part only $35.00 was charged north of 600 for a hr worth of work that is over 500 a hr + service fee would not use again due to their pricing. ok may have been wrong about date but you were not here 2.5 hrs you were here for a hr 20 min to tell me fan was bad and a less than a hr to replace still your hr rate is very high just my opinion and he used a univerisial fan that I can get a ferguson any day of the week for less than 500 $

Hottest day of the summer and our ac failed to cool the house. We called MTB who we have had a service contract for years. The service tech came out in the middle of the night and replaced a part and got ac working. The next afternoon the ac quit working again and we called MTB again. They worked us in a very busy schedule and sent a tech out in a few hours.another part needed replacing. Ken replaced this part and got ac back to cooling house. I was very impressed with his service and the fact he had parts on the truck. He completed repairs in less than an hour. We appreciate their responsiveness and grat attitude.

Technician (Hector) was prompt and called to confirm arrival. He arrived around 2:30 pm and left at 4:30 pm. He inspected the unit and its components both inside and outside which took approximately 20 minutes. His recommendation was that I needed "a whole new system" as the unit was 11 years old and the average lifespan is between 15-20 years. He explained that there was water in the pan upstairs which was the result of a clogged condensation line and the unit was low on refrigerant which indicated there were leaks in the system. I informed the Technician that I did not feel "a whole new system" was warranted as this was my first issue with the unit in the stated 11 year period and fixing the unit was preferable to incurring another $3000-5000K per unit (this house currently has 2 units). He seemed reluctant to pursue my stated course of action explaining that recharging the refrigerant is "expensive" and since he believed there were leaks in the system, he would "only be back again to recharge it". I restated my preference for the repair as I also had painters in the house at the time and they were working in very uncomfortable conditions. Again, he reiterated that he believed a new unit was the best course of action and that he could not warranty any future issues. I informed him I have owned several houses over the years and dealt with AC issues before and felt that scraping a unit before trying any repair seemed foolhardy. He relented and went about draining the water out of the pan, installing an EZ trap for drainage and recharging the unit. After this work was completed, he could not re-start the system. I was then told that my thermostat was faulty and a new one was required or the system would not work. At this time, the temperature for the painters in the house was exceeding 80 degrees and I felt I had little choice but to acquiesce on the thermostat. He installed the thermostat, re-started the system and went to total my invoice. I was charged $1154.00 for roughly 2 hours of labor, 3 lbs. of R22, a plastic PVC U-shaped EZ trap, and a Honeywell thermostat for a staggering $279.00 which retails for $49.99 at Lowe's. Finally, when presented with the invoice, the Angie's List coupon which was not deducted from the invoice.

I've been using them for three years now. They are very quick and they answer your calls right away. This is actually the longest we ever had to wait for them to come out and it was the next day. Usually, they've been able to come out on that same night. They keep working until they're done with their list so we've had them come at nine o'clock at night before and they don't charge you extra for that.

Arrived when promised and checked unit to see why not working. Gave amount to fix the problem. Problem was fixed and Kevin did some corrections as a courtesy.

During the coldest days in January, we realized we were freezing. Our heat pump had finally died. I called the company who installed the unit and has serviced it for 18 years. To repair it was going to be $1,000, so the decision was made for us. New furnace. They tried to sell us on how much better the new heat pumps are now. I fell for that story last time but not this time. I wanted gas heat and to move the unit from the kitchen closet up into the attic. We got a quote from our old company, who were still pushing electric and were reluctant to move the unit. We called MTB. LT came over promptly, after all we had only the electric strip heat. He reviewed the layout, our requests and current equipment and suggested bring his remodel crew onto the job since it involved moving the existing unit, adding registers/returns and moving other returns. They were great. They started promptly at 8:00am on Thursday. The old unit was out and the new one operating before they left Thursday night. Friday they came out and finished running all new ducts and installed a return in the master bedroom for better air circulation. They cleaned everything up before they left Thursday and Friday. We have been so happy and so warm this miserable cold winter. It is so great to walk under a register and actually feel warm air coming out! We are just now getting into the weather where we will be able to check out the air conditioner but I'm sure it will be great also. We have recommended MTB to several of our neighbors without hesitation.