MTB Mechanical Inc

The plumber arrived sooner than promised and fixes all problems quickly. The price was fair and the repairs were completely professionally.

Our ductwork for the upstairs HVAC was not putting out the airflow that I expected with a 3 ton unit. We had a technician come out and access the ductwork and they determined that it was poorly designed and installed. Dampers had not been installed on several ducts, poorly sealed and we really needed a second return upstairs. They redesigned the ductwork to make it more streamline and efficient, installed two separate boxes, hung the ducts, sealed everything, added a second return upstairs. The customer service ladies at the office were very friendly and accomodating. The technician who came out to do the estimate was very informative and patient with a first time home owner who had lots of questions, even some not related to the proposed work. He seemed very confident that their proposed revisions would make a significant difference. I was told it would be no more than a 4 hour job. The job was scheduled promptly and the team (2 young guys) were prompt. They were not professionally dressed in my opinion (sweatshirt, t shirt and jeans) as compared to the technician who gave the estimate (company shirt with name and logo, pants, etc like you see on the commercials). Upon arrival, one of the workers introduced themselves and asked to be shown the attic. There was minimal conversation about the final plan, what they were going to do or any explanation. I had to ask what they were going to do and it seemed like a "well, we'll probably do this....", which made me kinda nervous as it didn't sound like there was a concrete plan. I was a bit concerned about the workers not having forehand knowledge of my attic. I thought that the "guy who designs the ductwork revision" was going to be there to oversee everything but he wasn't. I checked on them regularly and eventually, one of them loosened up and was pretty chatty, but kept busy. They were clean but made quite a bit of noise. They did a good job and the initial results seem promising. A superviser came out briefly (professionally dressed in company attire) to check on the workers and he was very polite and customer service oriented asking if everything was to my liking and he was kind of a "gopher" for the workers, running back to get some different and more ductwork as they had underestimated supplies. I would say that airflow from the vents at the far end of the house are improved by a 75% increase. The additional return allows our master suite to cool down rapidly. Overall I was pleased but the workers were somewhat standoffish. Then again, I'm not trying to make friends with them - just cool the house. The only thing that would have made this experience exceptional is if there was a more thorough introduction and client communication on the day of the work, reviewing with me the final plan. I'm pretty nosey but generally trusting as I had done my homework and knew that this was a good company. To be fair, the tech told me basically what the redesign would be but he wasn't the one that designed the ductwork, so I never really knew what the final plan was prior to them tearing out the existing ductwork.

He identified himself and went to work. Preformed the service with professionalism. I have had several services from MTB and plan to use them when the need arises.

They were terrible. The came in promised a repair and did not do the repairs. They still charged us.

The plumber arrived 30 minutes late to a 8AM appointment. He was professional, friendly and knowledgeable. After a quick evaluation, he gave me a quote and performed all the repairs the same day. I felt the price was high for the amount of hours required, but I was willing to pay a premium to be assured the job would be done right. The job was started by another plumbing company who was fired for being late and doing a poor job. MTB did not let me down. He stuck to the quote, cleaned up after himself and I am happy with the work done.

The part was covered under warranty, but they charged me $75 for the first visit and $145 to install it. The end result of the job was fine. In the beginning, there was a little back and forth between MTB and the warranty company. The warranty company felt as if MTB did not really research the problems, but MTB felt that this was the type of problem that they had seen before and the whole piece needed to be replaced. However, the warranty company said that only a part of it needed to be replaced. It was a little pesky because the whole process took too long. I went about 2 weeks with no hot water because the two of them were arguing back and forth. It was annoying in the middle because I just wanted hot water. I wanted them to resolve it quickly. Their customer service was great. When I called them and complained about what was going on, they handled it well. They had the guy call me back. They were very proactive. I get the feeling that if it wasn’t this whole warranty issue, it would have been resolved faster. It was just an annoying factor on my end. I would work with them again in the future.

I signed up a contract with them and so they were back out, and did their thing quite well. I believe for the two check ups, that’s for the spring and the winter, it was $364 for their services. I have two systems, for the upstairs and downstairs. I actually felt their price was pretty reasonable. They were on time. They kept me informed when they were coming which was very helpful. They were just very clean and courteous. I couldn’t tell that they were here after they were gone. I thought their price was reasonable. I will absolutely use their services again in the future. They’re really good and other people should use them.

Contacted MTB Mechanical to inquire about moving a gas line pipe and dryer vent pipe in our laundry room to fit a new dryer. After being given the runaround and having our time wasted by All About The Pipes, MTB Mechanical immediately responded to our home to give us an estimate due to being on a limited time frame as we're contracted to sell our home within days. Bradley Crisp arrived and explained that they could do the work and wanted to first move the dryer vent to see if the dryer will fit prior to moving the gas pipe/line. Chris spent a great deal of time in our crawl space, measuring, reworking piping, etc. and was able to move the dryer vent pipe. Once the dryer vent pipe was relocated, the dryer fit in the laundry room perfectly. Chris worked from 1100 throughout the afternoon and even transferred the dryer vent location on the dryer unit itself. Needless to say, MTB Mechanical pulled through for us in short order, and did an excellent job. This company will be used again. I highly recommend this company.

I approached the company for a quote on a HVAC unit. The sales rep was very friendly, returned phone calls and e-mails and was very helpful with providing answers to questions. It came down to this company and another company for the purchase and installation. The sales rep advised me the system he recommended was (due to a mistake by his boss) incorrectly quoted to me at a much lower price. I left messages after that conversation and did not receive a return call. I researched the information from the company I ultimately ended up using and and found that the quote they gave me was lower and the HVAC unit was more efficient. So, I went with Acousta. MTB was referred to me by a friend who only had good things to say about them. They were never rude or inappropriate.

The technician was informative and diligent. He explained the problem, what caused the system to fail, some faulty installation work that had occurred when the pumps were initially installed and recommended a better pump, which we had him install. He also cleaned out the other pump and both hoses. He was polite and helpful. The work was done to satisfaction. When we later had an issue with one of our HVACs we called them to do the service and repairs. The tech checked all 3 units thoroughly, and serviced them quickly and effiiciently.

Overall, it went great and taking a shower is a pleasure again. We've had a contract with MTB for over 5 years now. They have already replaced 1 air conditioning unit and 1 heat pump and heat exchanger. We are very happy with their services.

Responded to service request right away. Went over options in detail. Were not "pushy" about selecting an particular option. When they came to do the install, they were very polite and respectful of the house. The work took 2 days so I gave them a key and they came and went as they needed to. They left the house as clean as before they arrived. I wouldn't have even really known they were there except for seeing the new units. They also took care of removing and disposing with the old equipment as well as ensured that all necessary city permits (electrical work) were taken care of. When the city inspector came to review the electrical work, he accidentally turned one of the units off. I realized there was an issue around 7:30 pm and when I called MBT for assistance, they were ready to send someone right over. We were able to resolve the issue over the phone but I was really pleased that they were willing and able to come take care of it that night if needed.

Service was professional. See above for details.

They were here for three days because it was a major job. They were very good, they were here on time, and took care of everything that you needed as things went along. They said they will come and correct any problems that I have for no charge.

Went fine. Arrived on schedule, worked through a heavy rainstorm. Worth the cost.

They were very straightforward. They didn’t force me into anything. They gave me the information that I needed. It was accurate. They compared their ways to a lot of other people and it was a fair comparison that I got. They were honest. I would use them again in the future.

This is a copy of the thank-you that I sent to MTB: Good afternoon, I recently had a new Lennox furnace/ac unit and a Bradford White hot water heater installed as replacement units for my home on June 7-8. Congrats to the entire team for a superb job! Starting with my initial call to Christy, who went out of her way to help with financing options, and continuing to the installation team making small repairs to the molding at my attic entryway; the performance shown by MTB has been brilliant! My salesman, Greg, was light-years ahead of the 2 competitors that visited (I don't know why I wasted my time now). He was prepared with information and ANSWERS to my questions. He then provided me several options as compared to the standard one=size fits all approach previously seen. This enabled me to get far more value than I originally planned! As for his promises, the unit is hardly audible when it runs and it looks great. If possible, the installation team was even better! Being an avid yard person, I normally have issues with contractors damaging the landscape. Not this time, as they realized the landscaping was important to me and went out of their way to protect it. They worked steadily in the low 90 degree heat until I had cool air at my house before 5:00pm Tuesday. They returned Wednesday to complete the zoning work. There was a little issue with the wheel on their hand-truck getting a blow-out; but they were smiling (and whistling) as they carried the unit up my very steep hill to its final resting spot. Simply; they were prompt, courteous, knowledgeable, and respectful. A winning combination in my book. The county inspector came by earlier today. He said "everything is fine" and that he "just never had any problems with MTB projects". As a customer, that says it all. I do have 2 complaints: 1) The hot water heater is now too hot. On my old unit, the thermostat was about 75% open to achieve what I am now getting at almost the lowest setting. I'm sure this will be reflected in a lower gas bill. 2) The ac unit is too cool. On my old unit, the thermostat would be 65-68 and the house would still not feel as comfortable as it does now with a setting of 77! I can even see the wheel on my electric meter spinning as compared to a blur that was previously seen. I'm sure this too will be reflected in a lower electric bill! Seriously, I am very impressed by the things that I've seen from your company. Please feel free to add me to your list of happy and satisfied customers! I will gladly give my recommendation for your work in the future. And, I look forward to seeing your service team this fall as I prepare to place the furnace into action. Outstanding effort all the way around guys!!! Chris Williams

They came the same day I called them, which was good, and they called me before they came. They were very professional. They charge to come out and do a diagnostic test and estimate what everything is going to cost. They are on time and courteous. They have been out here whenever I wanted them to and I have had good luck with them.

I liked their price, quality, and honesty. The workers were polite and professional. I will use them again in the future. I rate them high overall.

I was highly satisfied and plan to call MTB out again as I have a plumbing need as well.

From set-up to execution the experience was great. The office called me to inform me the tech was coming and he arrived as scheduled. He did a very good job on the routine maintence and then fixed an issue with one A/C unit which wouldn't stop running. He took the time to explain everything to me. I highly recommend MTB, I was very satisfied.

They did not do the work I thought we had agreed they would do for the price stated. Normally the work they do is turn-key and comprehensive. They billed me and charged a finance charge before the work was completed and inspected, a reflection of our deteriorating "friendship" I believe. (Christy, thanks for your help. I trust MTB did not intend to charge me finance penalties before your work is finished and inspected.) MTB states they've done all that was contracted, but I expected them to be providing me complete services necessary to pass an HVAC inspection. In conclusion the contract did not reflect our understanding. I think they should have advised me if they were not planning to complete all the work needed by code. I hired the "best", not the guys hanging out at KFC. There were a lot of surprises that I felt made MTB a bad faith partner in this work. Trust and "doing the right thing" are important on both sides. I relied on MTB to provide me correct information, to take time to understand my needs, to recommend quality and appropriate hardware and services, to be technical experts, and to have more concern for the success of the final product . I should have hired the other guy. How sad to lose a repeat long-term customer over such issues that are basic values of a well run business.

Kitchen and master bathroom remodeling project. New Lennox AC units, gas furnaces, new air cleaners, new re-engineered duct system. The system never corrected the problems it was supposedly designed to fix. I now have a new problem: mold and mildew in the master bedroom where they put in the new duct system. I'm very disappointed with the workmanship and service. I would not hire this company again.

They were great. They told what they were going to do. They showed on the time. They were professional. I will use them in the future.

MTB didn’t try to sell me a tankless water heater like several other companies (my summertime gas bills are less than $20 [$10/month just to have the meter] so the payback time would take years) MTB did a great job, as expected. MTB has previously replaced my complete downstairs HVAC system and now I always trust that they will perform quality work.