HAW RIVER FLOORING INC

Extremely satisfied from start to finish. We first called for an estimate. Mike came to our home at the appointed time (he called first to make sure we were ready for this visit). We had several questions about installation and he answered them clearly. We then made several trips to the store to select the linoleum and found the staff very helpful. They spent a fair time with us. We never felt rushed to make a decision and did not feel we were steered to the higher priced products. The estimate was phoned in and e-mailed as promised. Haw River called the day before the installation date to confirm we were ready. The installer (Wayne Isley) came on schedule and performed a great job. He let us know what and why he was doing, and never was impatient with our many questions. We observed the installation from start to finish - Wayne and his helper (Cody) took their time and obviously knew what they were doing. We are very pleased with all aspects of Haw River's work and plan on having them do additional work in the near future.

I went to the store and picked the carpet i wanted... not the BEST but not the WORST... middle of the line... 

they came measured... called me days later with a price ... first $1200 FOR ONE ROOM
i managed to talk him down to $1000

he says "yeah we will do it for $1000" 

so they install it , sure it looks great

i needed two more rooms done... so i decided to go to LOWE's and get a quote from them... i brought a leftover piece of carpet that they installed to LOWE's 

LOWE's TOLD ME THAT THE CARPET THEY INSTALLED WAS THE WORST CARPET EVER
it was so bad it was WORSE than the WORST CARPET LOWE's even carried!!!!!!

so they bait n switched me and over charged me ridiculous!!!!

i got two other rooms done with Lowe's for $475 a room!!! and the carpet was better than the crap that they got over on me with!
never again


WARNING*** DO NOT USE HAW RIVER FLOORING*** THEY ARE A SCAM AND WILL RIP YOU OFF ANY WAY THEY CAN!

i repeat

DO NOT USE HAW RIVER FLOORING

COMPLETE RIP OFF SCAM!!!!!!!!!!!!! un real!!!!!

unknown

This was a pleasant experience from first contact to last contact. Installers were very nice and careful with furniture. Going into this I knew I may have to pay a little more but I had heard they did a very good job and I am happy with it.

He did an excellent job.

I have mixed feelings about this review therefore I will let the reader decide because I really liked the folks at Haw River Flooring. I called and they were very prompt in coming to my home to provide an estimate. The estimate was a bit higher than the others, but I went with them based on how knowledgeable the owner was about hardwood flooring and matching stains as close as possible to the existing color. What sold me on Haw River Flooring was he said and quot;we will leave your home clean and everything will be in it's place just as it was before we arrived.and quot;

The first major boo boo was the gentleman sanding the floors admitted he did not call in to confirm the order and sanded and stained my floor an entirely different color than the rest of the floors in the house. I promptly email Mike with photos and he was gracious and professional enough to say a mistake had been made and they would redo the floors. Okay, I accepted that.
However, after the second round of sanding and they had been paid immediately in full, upon returning, we discovered that the upstairs windows had been left open and the window pane was broken near landing. Of course with the shades pulled down and a noisy machine running I am sure the gentleman did not realize that he had broken the window while sanding in such a small area. It's not about making a mistake or an accident, it's about what the company does about it.
I have emailed several times and I have called. The owner asked a series of questions about the broken window, which i sent photos, and he finally stated and quot;well it could be possible he bumped into it since the shade was down, he did not notice. I will have someone repair it, but it's only a 10.00 window.and quot; True, the pane may only cost 10.00 but time to find a qualified repairman and the labor charges will exceed 10.00 and he stated and quot;we will leave your home as we found it.and quot;
I have called and I have emailed and no one has repaired my window. If they step up and do the right thing I will gladly adjust my rating. They did not have to chase me for payment, I gladly paid immediately now I'm doing the chasing...oh well live and learn. I sincerely hope this is a fluke because they were very nice people.

UPDATE: the window has been repaired and I highly recommend this company. Although there were a few mishaps the final staining is beautiful and as close of a match as possible.

Everything went fine, one day to remove the old carpet and two days to install the flooring. Wonderful job, will hire again.

I described the service I received from Haw River Flooring after the installation. I described the service I received from Haw River Flooring twice after receiving requests from Angie's List. Please have anyone interested in my opinion check the previous responses.

Very happy with it.

We had to wait for certain molding to come in and it took a while but they were on top of keeping me informed as to the status of the order. Originally I was not going to have the kitchen or dining room floor done but I was so pleased with their work that I
had them do those two rooms also. Absolutely glad that I decided to do that as the house looks GREAT.

Haw River Flooring measured for an estimate the same day it was requested. They arrived on time and completed the project in two days. There was one minor follow up and that was completed quickly.

Haw River Flooring supplied the estimate quickly. They established the schedule and followed the schedule until the project was completed. The work was done in a professional manner and looks good.

All the installers were polite, knowledgeable and good to work with. All the work was completed when promised and looks great. I would recommend this company for any type of flooring project.

I WAS VERY PLEASED WITH THIS COMPANY. THE GUY THAT INSTALLED THE CARPET WAS REALLY NICE. I HAD SUCH A GOOD EXPERIENCE WITH THEM THAT I AM GOING TO HAVE THEM INSTALL MORE CARPET IN THE FUTURE.

I HAVE USED THIS COMPANY TO REPLACE THE OLD CARPETING FOR MANY YEARS. I THINK THAT THEY ARE EXPENSIVE, BUT THEY ALWAYS DO A VERY GOOD JOB. THEIR INSTALLATION IS WONDERFUL AND THEY ARE VERY PROFESSIONAL.

THEY WERE EXTREMELY HONEST. THEY DID A REALLY GOOD JOB. THEY ANSWERED ALL OF MY QUESTIONS. THEY DID WHAT THEY SAID THEY WERE GOING TO DO. I WOULD REFER THEM TO ANYONE.

I THOUGHT THAT THEY DID REALLY GOOD. THE REASON I CHOSE THEM IS BECAUSE THEY HAVE SUCH GOOD PRICES AND GOOD QUALITY CARPET. IF YOU WANT A GOOD DEAL THEN YOU SHOULD GO THERE.

THIS COMPANY IS EXTREMELY PROFESSIONAL. THEY HAVE AN EXTENSIVE STOCK ON HAND FOR YOU TO CHOOSE FROM, AND YOU CAN GET ABOUT ANY KIND OF CARPETING THAT YOU WANT. THEY ARE VERY GOOD TO WORK WITH, AND THEIR INSTALLERS DO A VERY GOOD JOB.

I'm pleased with the work done by Haw River Flooring. They are coming back to do the hallway for me next. Haw River is a friendly, family-owned business.

They did everything they said they would do. He had to take down doors and lay a subfloor in my bathroom. He cleaned up after himself. I would definitely recommend this company to others.