Integrity Flooring

I hired Integrity Flooring to install ceramic tile on a kitchen floor, bath and hallway.Red flags appeared five minutes after the installers arrived when then began to question me as to how the ceramic floor was to be laid. They called their office and this issue was resolved. Thirty minutes later they asked if I had a drill they could borrow. They forgot to bring their drill. After the sub floor was installed they began laying tile on day two. Two hours into the job I noticed they were grouting the tile as they laid it and were making slow progress. I questioned the installer and he said they forgot to bring enough spacers and were using the grout to stabilize the tiles so they could reuse the spacers they did have. Are you kidding. That is equivalent to painters arriving on the job without enough paint brushes. At 1:00 pm they notified me that progress was so slow that they were going to lunch and pick up more spacers. No sign of them at 3:00 pm so I called Integrity. They said the installers were having a difficult time finding the spacers. At 4:00 pm no sign of them or follow-up call from Integrity. They showed up at 5:00 pm. They completed the tile job the next day. One problem was the lack of forethought with regard to staggering the tiles to avoid repeat patterns. You learn this in Tile School 101. The major problem was the grout cleanup, or lack of, I should say. My wife and I spend over a half day scrubbing every tile to remove excessive grout residue. Unprofessional installation and the people in charge do not visit the jobsite to verify satisfactory work. Contract with this company at your own risk.

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We called this company as we thought they were the same company that originally installed the wood floors in our home in 2007. They arrived in our home within days of calling for an appt (and that was at least 40 miles from their office). We did not build the house and coincidentally the comapny hat installed the floors had the same name as this company but in a different city. When the tech arrived he immediately began assessing the situation. While he believed that a good portion of it was related to the low humidity in our house, he did suggest a few alternatives to correcting the situation without repair. A humidifier was one suggestion which helped quite a bit. We also did not like the color of the stain on the wood floors. He not only provided a very reasonable estimate to refinish our woods floors, but after returning to the shop he found the phone number and address to the company that installed our wood floors and provided them to us. We were very impressed with eir and quot;integrityand quot; and quickly understood they live their name.

The staff was very professional and friendly. Met with Dennis and we found the best carpet and color for the room. They were able to order it and get it installed quickly and with no problems. The carpet installers were fantastic and very professional. The carpet looks great! Very pleased with the whole process.

On 27 August Installers came to cut out damaged bamboo boards and put in new ones. Initial measuring was done incorrectly and they did not have enough to finish job. I ordered another box for job to be complete. Our house on market so it created a problem to have floors unfinished with showings. The boards kept popping up after install. They stated they would fix when they came to finish install. They also chipped tile floor when putting in new floors. They were supposed to put in rest of floor on 4 Sept- but worker never showed up- stated too busy. He showed up a few days later to finish job. Two days later boards popped back up again- we decided to repair on own. We went out and purchased the adhesive and reapplied the glue ourselves. We never did receive a receipt for repairs- we had to pay by credit card prior to install . Companies should give receipts and itemize work done so can stand behind work. We would not use this company again.

First off, their truck broke down at 8am, and didn't until 1030.Their truck broke down and they did not call me. I had to call the office to find out exactly where they were at. By the time they got here, they did not know what to do. All they had was a Google map, and no instructions.

Not smoothly.

This is the second time we have used Integrity Flooring. The first installation was a simple one-room carpet job. That installation was done perfectly and the availability of products as well as the pre/post sale was top notch. For this job, we arrived at their location to obtain a bid for our design. While there, the sales staff were very helpful in suggesting features, finishes, colors, etc. They asked questions about our flooring traffic (pets, kids, etc) to help us make good decisions on quality products that will last while still keeping the budget in check. The installation was completed by two different crews - one for the hardwood/ceramic, the other for carpet. The total installation time on the hardwood/ceramic was two days(matching the owners estimate), and the carpet was installed in an afternoon. The hardwood/ceramic job was started on a Friday. Our expectation was that it would be completed on Monday. Instead the installation crew was at our house at 8AM Saturday to complete the installation. Both crews were polite, trustworthy, and experts at their trade. Much of the installation was done while we were away from the home. Our whole experience with Integrity Flooring has been excellent. We have referred friends that have gone on to use them and they too are quite pleased with the value/quality/craftsmanship. They are a hard-working family business that delivers great value and quality . Integrity flooring deserves your consideration.

Overall, thing went very well. All the work in kitchen, two bathrooms, and the laundry room was completed in one day. I was not completely satisfied with the transition pieces used to transition the wood laminate flooring to the carpet and they came back the next day and re-installed another piece. When moving the washer/dryer from the small laundry room, two small holes (about the size of a penny) were made in the laundry room wall. It was an accident and they offered to repair and repaint it but I declined because we chose to repair and paint ourselves. Because of this accident, the owner reduced my amount owed by $50. Even though this small mishap occurred, I still would definitely use this company again.

Excellent intentions, very pleasant office staff and owner, mediocre subcontractor. Subcontractor seemed to expect us to finish the job by scrubbing the excess grout off the floor after all else was done. Kept having them back to clean up small things. Getting in touch with subcontractor was very difficult. Required too much effort on our part to get the job finished properly. Experience was "bleh" overall, though price was excellent, and the floor is lovely now that everything is done.

I like that Integrity Flooring is local. Their prices are usually lower than anybody else. I love their prices and I like that they give good service. They are really nice people. They are very punctual, responsive, and professional. I would use them again