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Pella Windows and Doors
Doors (Interior) - Install or Replace, Skylight - Install, Skylight - Repair, Replace or Seal an Existing Skylight,
About us
SHOWROOM LOCATIONS; * CHARLOTTE, NC. 2217 F Distribution Center Drive. Mon - Fri 9am-6pm, Sat 10am-2pm, Sun Closed * FLETCHER, NC. 3 Design Avenue, Suite 103. Mon - Sat By Appointment Sun Closed * GREENSBORO,NC. 220 Seneca Drive. Mon - Fri 8:30am - 5:30pm Sat - Sun Closed * RALEIGH, NC. 8831 Westgate Park Drive, Suite 104. Mon-Fri 9am-6pm Sat 10am - 2pm Sun Closed * WILMINGTON, NC. 6624 Gordon Road, Suite E. Mon-Sat By appointment Sun Closed * WINSTON SALEM, NC. 690 Jonestown Road Suite 150. Mon-Fri 9am-6pm Sat 10am-2pm Sun Closed * ROANOKE, VA. 3260 Electric Road, Suite 505, Mon-Fri 9am-6pm Sat 10am-2pm Sun Closed
Business highlights
100 years of experience
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.566 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 9% | ||
| 6% | ||
| 2% | ||
| 6% |
Showing 1-25 of 66 reviews
Jim M.
Oct 2022
This is for sure the most horrible company I have ever dealt with. They lie about their shipment dates and the quality of their installation is awful. I ordered 2 doors for 10,000 dollars on May 24, 2022. After promising date after date they finally came September 27, 2022. The installation of the doors was a nightmare. We had 3 guys: one guy had no idea what he was doing, the second guy knew not much more, and the guy in charge did not know much more than the second guy. They put on a new front and back door. The handles on the door are crooked as a snake. Also after the salesman plainly told me they would put the storm doors back on, the contractor told me he would do neither. They said they didn't have time. One more thing, none of the guys knew how to put the key locks in the doors. They tried telling me they were the wrong ones and would not fit. My brother in law came over later in the evening and figured the locks out in 5 minutes. These are 3 rookie contractors trying to put in 5,000 a piece doors. If you don't mind spending thousands of dollars for horrible customer service and crappy installation, then this is the place for you. As for me, I will never do business with this pitiful company again. One last thing I wanted to mention is beware of the salesman Brad Juchatz . He is nothing but a complete LIAR .
Omar M.
Sep 2020
Initially it went well during sales process, and we were told would take 2 days for install. We plan to be away during that time due to COVID and communicate this to team. Informed AFTER install begins that 8 windows are not correct size due to their error. They promise to make this right. Then we need to book another date for those, which is 6 weeks later. then they have to come back again to clean up caulking issues. No concession offered for failure to install all windows on the agreed up timeframe or having to wait 6 more weeks. The salesperson was very nice and responsive, but the supervisor "Matthew" was difficult to work with--apologized for their error but offered no adjustment despite big delay and huge disruption. This did not go as agreed upon. I also discovered that neighbors had the same windows installed by general contractor for 1/3 less than I paid. I informed them of that too--nothing offered. Argh. I do not recommend using them.
Dianne M.
Nov 2017
My door is on order. The rep made several visits to my home, including one with the installer, to be sure of the right measurements. The rep is knowledgeable and easy to work with, responsive to my tastes and choices. To date, I have paid a 1/2 of cost deposit for installation in January.
Response from Pella Windows and Doors
"Thank you for your review. We're happy to hear that our team was knowledgable and easy to work with. It's our goal to provide you with an exceptional experience and quality product. We'd love for you to share your before and after photos with us. Thank you again! Kind regards, Pella Community Team"
Mary P.
Aug 2017
garunteed work came out to fix issue great company
Response from Pella Windows and Doors
"Thank you for sharing! We are pleased to hear you had a positive experience with our team."
Suzanne J.
Apr 2017
Excellent product and installation but very poor after care. Shortly after installation, I fell and fractured my right ankle and a little there after, our dog shredded the screen. Normally I would take the door off the hinges but since I can't stand nor get up from kneeling, I called for help. The office referred me to a service manager who called and replied that Pella does not do res teeming and insisted I buy a new door. No suggestions on help or any thing else other than the new door. Because of a complete lack of after care, we cannot recommend Pella.
Response from Pella Windows and Doors
"We're sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Mary F.
Apr 2017
Excellent. They are a hard working crew who work well together, finishing ahead of their prediction. Great job, looks good, inproves insulation, and windows are better at cutting down outside noise.
CHRIS I.
Jan 2017
Great! Salesperson Josh Sprinkle came out twice and worked with us on what we needed. We never felt pressured! He helped us select, never asking us to sign or pay anything until we were sure! He had the installers come on the 2nd visit to ensure that what we wanted could be accomplished. They were thorough, knowledgeable, friendly, and very professional. I knew we were in good hands. Courtney in customer service and scheduling was very helpful too. We had to wait a while for installation (about 7 weeks), but it was well worth the wait. Our installers, Patrick and Ed did a fabulous job and were a pleasure to have around. Our only problem was the incorrect exterior color of sidelights, but this was promptly corrected by them dispatching a painter with experience in painting fiberglass to correct. We could not be more pleased! Our new entry is beautiful and solid!
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We'd love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team"
Diane J.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Bruce C.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review. We appreciate and value your feedback. Best regards, Pella Community Team"
Kathleen D.
May 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review. We appreciate and value your feedback. Best regards, Pella Community Team"
Michael N.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos! Thank you again for choosing Pella products. Best regards, Pella Community Team"
James B.
Feb 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Robert G.
Feb 2016
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Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Thomas S.
Feb 2016
unknown
Response from Pella Windows and Doors
"We’re sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Thomas F.
Dec 2015
Terrible. This review is for Pella as a whole and occurred with the Winston Salem NC store. We had hired a contractor who claimed to be one of their installers. My wife and I bought our first house and were doing some renovations. We decided to order the door through Pella because of their reputation as well as the fact that the other new windows that were installed previously in the house were also Pella. What a mistake. The contractor turned out to be a scumbag and stole the door from us. We had an invoice from Pella for the exact price and specification of the door ordered. Once we found out the door had arrived to Pella Winston Salem NC. We contacted one of Pella's senior installers to have them put in the door correctly as we had lost all confidence with our contractor and his sloppy work. It turns out he took our money for the door and wrote Pella a check from his account for the exact amount of the check we gave him. So the check Pella received was technically from him. When the new installer contacted Pella to get the door so they could do the installation. The Pella rep called our contractor to warn him of our decision before I could send him an email to let him know that we decided to have someone else do the install while still offering to pay his $150 installion fee just to be fare. He decided this wasn't enough and things escalated prompting us to finally fire him. I understand that Pella was caught in the middle but their actions throughout the process was on the side of our dirtbag contractor and not us the customer. After speaking with multiple lawyers about what to do, we decided that paying $3,000 to a lawyer to get custody of the door we clearly paid for would be more than ordering another door from one of Pella's competitors. My wife and I will never do business with Pella again. They are lucky we are young and don't have the money to sue them. I hope the Pella rep and our contractor in Winston Salem NC enjoy their odd shaped door.
Response from Pella Windows and Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"
Ashley K.
Sep 2015
We had used them in the past. They did a good job. We had to wait. The scheduling part was hard. We had to wait so long but other than that, everything was fine. It wasn't like anything was wrong.
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
James B.
Jul 2015
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Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
David G.
Dec 2014
extremely well- no issues.
very pleased
very pleased
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Jim B.
Oct 2014
Bill Gass was the sales representative we worked with. They were more expensive but the quality is excellent. The carpenters they have working are amazing.
Paul S.
Jun 2014
unknown
Alicia C.
Jun 2014
unknown
Response from Pella Windows and Doors
"[member name removed], I'm sorry you had a bad experiance. I have searched and searched and it does not appear you are one of our customers. Was this a job Lowes, or a contractor had done?"
Leslie T.
Apr 2014
I really enjoyed working with Pella. They came on time for the quote and to do the job. When they finished, I could not tell anyone had been working. The final product looks great and I really like the new french doors with blinds. Great choice.
Mary H.
Feb 2014
Love the product. High quality, and easy to operate and clean. Unexpected benefit is the reduced noise from outside. Service was fantastic, start to finish. No-pressure house call -- the rep provided great information and samples, and didn't press for an immediate decision. He also followed up in person after the job was completed, to inspect the installation and make sure I was satisfied. Price was good -- less than quoted by a contractor for installing the same product.
Patricia S.
Feb 2014
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Art G.
Feb 2014
They are fantastic. The price was worth it. I loved their product and I couldn't be more pleased. They were very good to be out here when we needed help and one thing went wrong and they were right out and fixed it up right away. They were always on time.
Licensing
State Contractor License Requirements
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FAQ
Pella Windows and Doors is currently rated 4.5 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.