TERRA GREEN PRECISION LANDSCAPES

It did not go.

Installation quality, system design and lay-out was excellent. The owner PJ Faust provided on site oversite during all critical phases of the install, which included the lay-out, the piping and valve installation, the set-up and the testing of the system. PJ also provided several follow-up service visits to both monitor the system performance, to monitor the response of the turf in each irrigation zone and to make final adjustments in the program times for each zone as required. The outstanding follow-up service that PJ provided to tune in the system was the selling point for me in awarding this work to Terra Green. I was informed by another highly rated irrigation service provider that the system would be fully adjusted during the initial installation and that no follow-up visit was required. It is very difficult to make this statement until one observes the response of the turf to the irrigation provided to each zone. The set it once and forget it approach is completely unrealistic and needs to be considered when making your decision to award a contract to a given irrigation service provider.

Terra Green was hired for monthly lawn and yard maintenance from Oct 2009 to Feb 2010. When hiring this company, we agreed both verbally and in repeated e-mails between myself and our account manager, Todd, that no trees should be pruned or cut. Our yard has numerous old oak trees and natural boundaries between neighbors and it was important to us that all trees and natural areas remain very "natural". Through January, the service was acceptable (only acceptable because fall leaves were never completely removed from around the foundation and under the shrubbery). However, things got worse, and on a visit in February, I came home from work to find that all low-lying branches from our old oak trees had been cut off, small saplings from the natural border had been cut and removed, and a 4 inch diameter hardwood tree (which was alive and healthy) was cut down and removed from the front yard leaving a 2-3 inch stump sticking up. Initially our account manager (Todd) was apologetic and he admitted that they made a "mistake". We appreciated Todd's apology and admission of fault. We understand that everyone makes mistakes. However, the primary reason that I am giving this company an "F" is that the owner, PJ Faust, never once communicated anything to us about this; not even a simple apology. Even after canceling our account with Terra Green, he never called to discuss this incident or asked how/if he could make it right. I have since had a nursery replace the cut down tree with a much smaller and younger tree ($258) and I forwarded a copy of the receipt and a letter to PJ Faust asking for reimbursement - that was 3 weeks ago and I still have not heard anything back from PJ Faust or his company. A simple acknowledgement and reimbursement for their mistake would have prevented me from writing this negative review. That's really all it would have taken. I do not recommend using Terra Green for your monthly landscaping needs, especially if you have specific requirements about your yard. Otherwise, you'd better be home each time they come to perform service to supervise the workers, because you may be the only one doing so.

These guys are great! Pj is a great guy honest and professional, and his workers are the same. I see landscapers all the time, but with this company I don't feel afraid to leave my wife and kids at home while these guys are working. They remove any trash from my yard before they start, as I live on a main road, and they quickly get to work then are gone. No hanging around smoking cigarettes etc. you see other guys doing. They remove small branches and small weeds from my natural areas, and edge and blow off all sidewalks and driveways all in about fifteen minutes! It used to take me three hours! I am so glad that I found these guys, their prices are fantastic, just check them out to competitors, but I promise you will not find the quality of service these guys give EVERY time. I recommend them to everyone who mentions they need anything done in their yard, and I don't think anyone would do their own yard if they knew how reasonable and fast they could have it done by Terra Green! Oh, and I forgot to mention that they did a fertilization package for me that finally gave me a decent yard and green grass, however I just had to move, so now they can start again with my new yard. Thanks Pj and Terra Green! You have given me 3 hours or more a week and then some!

The owner is very courteous and professional. They were very responsive to my needs. If I needed to I would use them again in the future.

They returned my call, but they could not do what I wanted. They were very polite.

They were very good. They did a very good job. Their attention to getting the job done was very good.

I was favorably impressed with them, although my mother decided to go with another company. They came for the estimate right away and gave a very, very good estimate. The decision to hire someone else was not made by me, as I thought they seemed excellent. The services they were offering were exactly what I needed and it seemed as thought they would have done a great job. I will be calling them in the spring, because I think they would have done a better job than the company we went with.

We initially saw TerraGreen at the Home and Garden show in February this year ('08). We called them and asked if they would come do an estimate. PJ came to the house (arrived on time) and spent quite a while with us walking around the yard and asking questions about what we wanted and suggesting possible options based on the amount we wanted to spend. He said he would have an estimate back to us within a few days. The following week, we received an estimate for all of the work, with several different paver options and the cost for each choice. He also broke down the entire estimate into separate lines so we could see what each item was going to cost. Based upon research I had done, and other estimates I had received last year, the estimate was very reasonable and competitive. I then asked PJ for some references and received glowing reports from prior clients. We agreed on the estimate, and he said he would start the work in approximately 4 weeks. They started right on time, and came every day they said they would be here. They handled all of the utilities (marking and reburying cable) themselves. We have two large dogs that stay in the backyard during the day, and they took good care not to let them out. They left the yard clean and neat each day, with no trash or other messes. They finished right when he said they would, and he even came back out personally to show us how to use the sprinkler system. We couldn't be happier with the beautiful results and the entire experience.

We initially saw TerraGreen at the Home and Garden show in February this year ('08). We called them and asked if they would come do an estimate. PJ came to the house (arrived on time) and spent quite a while with us walking around the yard and asking questions about what we wanted and suggesting possible options based on the amount we wanted to spend. He said he would have an estimate back to us within a few days. The following week, we received an estimate for all of the work, with several different paver options and the cost for each choice. He also broke down the entire estimate into separate lines so we could see what each item was going to cost. Based upon research I had done, and other estimates I had received last year, the estimate was very reasonable and competitive. I then asked PJ for some references and received glowing reports from prior clients. We agreed on the estimate, and he said he would start the work in approximately 4 weeks. They started right on time, and came every day they said they would be here. They handled all of the utilities (marking and reburying cable) themselves. We have two large dogs that stay in the backyard during the day, and they took good care not to let them out. They left the yard clean and neat each day, with no trash or other messes. They finished right when he said they would, and he even came back out personally to show us how to use the sprinkler system. We couldn't be happier with the beautiful results and the entire experience.

I got this company off of Angie's List. They were well reviewed and were located about 5 miles from where I live. I called and left a voice-mail. The company returned my call within 24 hours. PJ told me they were busy but they could take care of me in a reasonable amount of time. He then made an appointment for the next week to estimate the work. When the day and time came, he was a no show. An hour after the scheduled time, I called his cell phone and he remarked he "sort of remembered making the appointment." He explained he was on a job but would call me back in an hour or so and then come by. No call back and obviously a no show. Several days later I called the company to give them another chance and to their credit they apologized. We then made another appointment for an estimate. An hour before the estimator was to come by, the company called to say they couldn't make it but wanted to reschedule for a few days later. When the final appointment time can and went without a call or someone at my door, I had been serviced with four separate no shows. The company has a professional veneer with a slick website but in reality, I found them to be remarkably unprofessional. Your mileage may vary!?!

Job was done in about a week. Results look wonderful. Very pleased with the work. Would use them again.

WE COULD NOT BE HAPPIER WITH THE WORK TERRA GREEN PRECISION LANDSCAPES PERFORMED FOR US! THEY TOOK OUR BACKYARD, WHICH WAS ONLY DIRT AFTER WE HAD A POOL INSTALLED, AND TURNED IT INTO OUR OWN PIECE OF PARADISE. WE ARE ALSO VERY HAPPY WITH THE REGULAR LAWN MAINTENANCE WE HAVE THEM DO FOR US. THEY ALWAYS SHOW UP WHEN THEY SAY THEY WILL AND DO A VERY PROFESSIONAL JOB.