The Marble & Stone Shop Inc

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They were great to work with (and patient with!) my request for a custom stone bench. Even though this was a small job for them, they obviously put a lot of work into it. I love it, it is beautiful in my garden.
Will definitely work with this company again - next time counter tops!

The gentleman was professional and punctual and he did a good job. I would definitely call him again.

This went one for FOUR MONTHS and not once did they take responsibility for something they obviously did NOR did they even offer to discount the price. It was extremely unprofessional and I feel like we were taken advantage of. I might also point out that this was a $30k-renovation, down to the studs, and none of the vendors that we used treated us this poorly. We eventually decided to pay the balance because this ordeal had lasted far longer than we anticipated and we were ready to be done with it.

I spent some time looking at the granite. They have a nice selection to choose from and said they could order anything I liked from the samples if they didn't have it on hand. They had want I wanted in stock. The measurer was great. He had the template ready within an hour of arriving at my home. They had it cut in just a few days then called to schedule the install date. The 2 installers arrived on time, got to work and cleaned the area before leaving.

The tub and vanity top came in within 2-3 weeks from their Virginia marble supplier, however the tub had very little marbling. In fact, it looked like a plain color tub that we could have gotten from a large home improvement store at a fraction of the price. When we called Bill Standish and he did not even hesitate to come out to inspect the product. He agreed that it didn't have much marbling and offered to have their supplier re-do the tub. Unfortunately, their supplier couldn't guarantee another tub would be any better since the tubs are poured upside down and the marbling tends to run off. Whatever the case, The Marble Shop stood behind the quality and refunded us completely. Though were sorry to see that we couldn't replace our existing cultured marble tub and vanity with them, they were certainly extremely professional and we were very pleased that we didn't have to fight to get our money back.

The work was excellent. Both the removal and the installation was fast and clean. The did a beautiful job with the placement of the seam. The negatives: the planning stage was a little slow, and when we needed a contractor to help with a surprise that came up, they were unable to help us find someone to help. But other than that, everything went better than we expected.

WE'VE HAD AN EXCELLENT EXPERIENCE WITH THEM. IT TOOK US ABOUT 4 MONTHS TO COME TO A FINAL DECISION ABOUT WHAT TYPE OF STONE TO HAVE INSTALLED. MARTHA WAS WITH US EACH STEP OF THE WAY. I WAS ABLE TO PERFORM THE TEAROUT OF THE OLD COUNTERTOP AND FIXTURES TO SAVE SOME MONEY ON THE JOB. THE WORK WAS DONE ON TIME AND PER OUR SPECIFICATIONS WITH NO PROBLEMS. A TRUE TURN-KEY JOB. WITH THIS AND A FEW OTHER MINOR IMPROVEMENTS, WE HAVE A FULL KITCHEN REMODEL.

BILL & TAMMY COULD NOT HAVE BEEN NICER TO WORK WITH, AND WERE VERY HELPFUL. BILL EVEN SUGGESTED THAT IF WE FOUND A LARGER SLAB OF OUR CHOSEN GRANITE THAT HE COULD COMPLETE THE WHOLE KITCHEN IN ONE SLAB, AND SAVED US ALMOST $2000! WE WOULD DEFINITELY USE THEM AGAIN, AND IN FACT DID WHEN WE REMODELED OUR MASTER BATHROOM. THEY WERE TERRIFIC!

THEY DID A BEAUTIFUL JOB WITH THE ONE SEAM, MATCHING THE GRAIN OF THE STONE. I REQUESTED A DIFFERENT CUT OUT FOR MY SINK, AND TAMMY RIDDLE WORKED WITH ME TO MAKE SURE THEY KNEW EXACTLY WHAT I WANTED BEFORE MAKING THE CUT. LAWRENCE AND RODDICK ARRIVED ON TIME, AND CLEANED UP AFTER THE JOB WAS FINISHED.

COUNTERTOPS LOOK WONDERFUL. HAD A PROBLEM WITH THEM BECAUSE THEY CUT OUT A HOLE THE WRONG WAY IN MY NEW KITCHEN SINK. THEY GOT ME A NEW SINK WITH THE CORRECTION AND THEN THEY HAD PROBLEMS WITH THE PLUMBING. MARTHA WAS GREAT WITH WORKING WITH ME AND MAKING THINGS BETTER. THE INSTALLER WAS NOT RELIABLE AND MISSED A COUPLE OF THINGS. THEY ENDED UP PAYING FOR THE EXTRA PLUMBING PROBLEMS AND MY SINK.

THERE WERE A COUPLE OF MINOR THINGS, BUT THEY NOTICED THEM AND TOOK CARE OF THEM. THE SINK FELL OUT AND WHEN WE CALLED THEM THEY WERE HERE WITHIN AN HOUR AND A HALF.

HAVING TAMMY RIDDLE AS A GO-TO PERSON WAS HELPFUL DURING INSTALLATION. SHE WAS QUITE EFFECTIVE IN GETTING THINGS DONE. WE PURCHASED A REMNANT PIECE WHICH WAS HALF THE PRICE OF OUR OTHER ESTIMATES. THE AMOUNT OF GOLD IN THIS PARTICULAR PIECE OF UBATUBA IS NOT ONLY BEAUTIFUL, BUT ALSO UNIQUE.

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THE COMPANY REALLY IMPRESSED US. THEY INVITED US TO EXAMINE THE RAW PIECE OF GRANITE PRIOR TO MAKING A TEMPLATE FOR THE COUNTERTOPS. THE INSTALLATION WAS ON TIME AND VERY WELL DONE. EXCELLENT ATTENTION TO DETAIL AND FINE CRAFTSMANSHIP. WHEN I CALLED ABOUT A SMALL SPOT IN THE GRANITE THEY CALLED A COMPANY TO PULL OUT THE STAIN AND SENT THEM OUT AS A COURTESY. VERY IMPRESSIVE COMPANY. THEY HAVE BEEN IN BUSINESS FOR YEARS.