Morris-Jenkins

Exceptional sevice. The service rep was extemely professional and polite. The repair was scheduled and I received a follow-up call within 30 minutes of the technician's arrival, who arrived promptly. The tech explained the the problem in detail and quickly repaired the unit. He was extremely friendly and professional, even removing his shoes when entering my home and playing with my dog. Overall, I rate this company A+.

I have been using them for several years. They are always very polite, come when they say they would come and I never had any complaints about them. Their price is also very fair. They are very professional and you actually get a live person instead of any recording or messages. They are definitely our choice for our heating & A/C service.

They are well known in Charlotte. We were satisfied with their work, and I would use them in the future. They can do better with their pricing though.

A/C stopped working because during a storm a tree fell and damaged the outside condensing unit. Morris-Jenkins Co. came to our house and said we should replace both the furnance and the a/c systems. They were 24 years old. The salesman gave us a choice of three systems - good, better and best. He told us that due to the $1500 gov. rebate on the best unit, it would be cheapest, It was hot in our house, we liked the salesman and we knew nothing about heating and a/c pricing. Also, they could start the next day so we agreed to let them do the job. Also the salesman told us we would save very little or nothing by shopping around. In his words "we (meaning all a/c companies) eat at the same cafe (meaning they pay the same price for units and labor)". Everything went as plannned and they were very professional. In fact, when they finished I filled out their survey giving them a very good grade. Since then I have talked to several a/c people and every one of them told me that we had gotten taken. I estimate we paid approximately $5000 too much. Our insurance company paid us a little over $5000 for the outside unit, so in effect the M/J Co. took this money as additional profit. We did not get the brand of unit the salesman said we would get. He did not give us a copy of the quotes for the three system choices, the specifications or any kind of labor vs. materials cost breakdowns. Not even his business card. The units installed, which is suppose to be the best choice, are rated by the Energyguide at less than 50% of the efficiency range of similar models.My wife recently ask M/J to quote on a different system for her office and they were by for more expensive than the other quotes. She saved at least 30%. I could not find the M/J Co. on Angie's list and the salesman to me that was because the company was charged a lot of money to be on the list. I later found out they are on the list and companies are not charge to be on the list, just to include coupons. He knew they are on the list

I have worked with them for many years and the experiences have been fine. I was a little disappointed when they were not able to fine out the exact problem once, but, other than that it has been positive service.

It was great. I actually called for the first time on the 4th of july, my regular company wasn't even answering the phone and they came out immediately and without charging me more for it being a weekend or a holiday. My air conditioner was old and I figured it was completely broken but they got it working long enough for me to look into replacing it. I was impressed with the service and everyone I talked to in the office. They set me up for a sales appointment on Monday. I'd been planning on getting a couple of estimates but decided to go with them and not waste my time. They installed my new air conditioner the next day and even got good cooling into our spare room which has always been hot. The whole experience was seemless and I couldn't be happier. I wish I could use them for everything I needed done with my house because it is so rare to find professional and competent people.

They are very prompt, very competent, clean and well dressed. I am happy with them and would not hesitate to recommend them.

I am not very happy with them. They sent one person for the job which required two. We had trouble getting the job done. Lot of water was spilled and it was low quality work. I wouldn?t recommend them to anybody. I have signed up a contract with them and have no choice than use them.

Called for service Saturday evening, as our upstairs air conditioner stopped cooling. First available appt on a hot weekend was Monday afternoon, in which the technician showed up promptly after a call letting us know he was on the way. Technician was Dennis Mackins, very nice guy and seemed very honest. Said that we had a leak in the unit and he had to replace 3 1/2 lbs of freon, also recommended cleaning the coils, which we did. He said due to the large leak, (we had to do this same call last year and replace the freon), that he recommended we look at replacing the unit with some of the deals available out there these days, including the tax credit and rebates that Morris Jenkins is currently offering. He also said that the $500 we spent today fixing the unit, would be credited back on a new system if we went with them. I am currently getting quotes for a new unit and will post when we make a decision, but I did want to post this visit, as for the first time in a long time, I didn't feel like the technician was lying to me to drive the price up. I am never happy with the $100 charge to clean coils, as when I have watched them do it in the past, it is simply them spraying some chemical on the coils, then washing it off with water from the hose. Seems very expensive for just that. And the price of R-22 seems crazy. If people were allowed by the government to do it yourself, I am sure this price would come down considerably.

Technician took a good bit of time, felt confident in his assessment of units/problems.

They try to provide the best solutions for you. They look at the whole picture. They are professional and they were on time. They are not cheap but they do good work.

We were ripped off, plain and simple.

They call and make the arrangements for suitable timing. They are reliable and trustworthy. It is usually just one person who comes in and they check things out and let me know what they find.

During their last visit they serviced my air conditioner and furnace. They are very professional and are very good.

My furnace broke at the very coldest week of the year. I called the company that I use to service the unit and their service person told me "the furnace needs to be replaced" "make sure you have a carbon monoxide detector" "it will probably take several weeks to get another one fully installed". I called Morris Jenkins. They were out that day, told me exactly what was wrong, gave me an estimate for replacement AND sent a team out at 5PM, with an incoming winter storm that evening, and installed the entire unite by 11PM. Yes, it was on the pricey side. But I got an excellent furnace (my power bill is down by over 40% this month) and their customer service was amazing. At 20* - I was cold. They called an extra team in to help me. And when one of the ducts was blowing cold air, they sent another team out immediately (the next day), and corrected it, no question. Absolutely wonderful. Would recommend them to anyone.

didn't go - at all! Someone/something, pick up the phone!

They were very pushy. They advertised they arrive within a certain amount of hours; it took them two days to get to me. They couldn't send someone out on a Sunday. I had to go stay in a hotel. They did not live up to their advertising. When they finally showed up the technician did good work. They called a couple of years in a row to service my furnace. They were snobby and pushy so I didn't want to use them. They continued to push. The only reason I did use them is because of the warranty. At this point I will forget the warranty and go with someone else. They are just a big company that don't care.

We called to set up a maintenance contract and MJ sent a tech out the same day to perform the maintenance. He arrived within the stated time. I informed the tech that we were not experiencing any problems with either unit, but wanted to have them regularly serviced. I also told him that when we bought the house 6 months ago, both units were inspected and repaired as needed by the previous owners. First, the tech inspected/serviced the upstairs furnace which is 15 years old and located in the attic (so I did not accompany him). After about an hour he came downstairs and informed me that the unit had 5-6 problems, including a crack in the heat exchanger which was causing carbon monoxide fumes to leak into our home. He suggested unhooking the gas line to the unit, but did not insist. I asked why none of our carbon monoxide detectors (which are monitored by our security system and are in working order) haven't gone off. He said that they were not set at a level to go off and to my knowledge he never inspected the detectors or conducted a carbon monoxide test. He returned with an estimate of $3985 to repair the unit. Because of this high cost to repair, they sent a salesman out later in the evening to discuss the purchase of a new unit. The salesman inspected the unit as well and lectured us on the dangers of carbon monoxide poisoning, including a statement that our pets would likely die before our detectors could detect the fumes. He also told us that detectors were set at a high threshold to avoid them going off when you pull your car into the garage. After being scared to death and convinced our furnace had hit the dust (despite the fact that we experienced no problems) we decided to purchase a new one. The next morning, we decided that we were not comfortable with how the events transpired and arranged for a second opinion. A day later another company sent a tech out (chosen by our home warranty company) who reported NO problems with the unit. In fact, there was no evidence that the unit had been taken apart by MJ, which is required to be able to view the heat exchanger. My husband accompanied this tech to the attic, who showed him there were no cracks in the unit (as well as no other problems requiring repair or replacement of the unit). He informed us that the blower motor was grinding a little bit, which is an indication that it could break soon, so we decided to have that part replaced under warranty. We are astonished by the dishonest scare tactics employed by MJ in order to sell a new unit and/or perform unnecessary repairs. MJ did offer to send out a supervisor to re-inspect the unit, which we plan on declining since we have already received a second opinion to our satisfaction and do not trust MJ since there is convincing evidence that they did not even inspect the unit as necessary to discover the alleged cracks in the heat exchanger. Needless to say we will NEVER use them again and would not recommend them to others.

They were honest. The pricing was clear and fair. They delivered what they promised to. They answered any questions I had. They did a nice job cleaning up the area where they worked.

They are professional and polite. They were informative and knowledgeable about their product and your system. We love them!

Nothing was done to correct the system, and he instructed me to turn it back on, and "kindly" arranged for an estimator to come over the next day. Well, I woke up the next morning, and low and behold, I had no airflow. The evaporator was frozen again, so I promptly called to get another technician over (at no charge). In all fairness, they refunded me for the service visit the previous day. That technician concluded (again) that my evaporator coil was clogged, and strongly suggested the $1200 cleaning, or better yet, replacing the entire system. At this point I was in a panic about the impending $8,000-$10,000 investment associated with replacing the system. At this point, I signed up for Angie's List, and researched other companies to get a second opinion. I fortunately found McClintock Heating and Air, and their best technician, James, promptly came to my house. It turned out that the evaporator coil was clogged, and guess what, he cleaned it out with his hand, which is something Morris Jenkins never offered or bothered to do. To further highlight their deceptive tactics, when I had a service call earlier in the summer, the technician insisted he couldn't remove the housing, and even went so far as to drill a hole in my housing and inspect the coil with a camera. He showed me the "clog", and insisted the only way to clean it was by paying $1200. It turns out that McClintock only charged me $100, cleaned the coil, inspected my heat exchanger and blower, and concluded my system is fine.

They do excellent work - do it right the first time!

After reading reports on Angie's List and BBB reports, I learned that this is a common scare tactic that this company practices. I am so thankful that I researched this issue and got another company to look at my furnace before I spent the money. I just want to caution other customers to do the same thing. It's really worth it.

He was fast, but very efficient. Explained in detail every charge on the bill. Very professional.

They offer an annual cleanup. They handle themselves great and are very professional. I think they give you good value. They are reasonable and will help you any way they can. They are on time, clean, and prepared.