Horne Heating and Air Conditioning

THEY WERE VERY ACCOMMODATING AND WORKED ME IN THE SAME DAY I CALLED. THEIR TECHNICIAN WAS PROMPT AND PLEASANT. I HAVE USED THIS COMPANY FOR YEARS, LONG BEFORE I JOINED ANGIE'S LIST, AND I HAVE ALWAYS BEEN PLEASED. THERE WAS NOTHING WRONG WITH MY HEAT. THE TECHNICIAN EXPLAINED HOW THE SYSTEM WORKED AND HOW TO CHECK IT MYSELF. HE ALSO MADE SEVERAL RECOMMENDATIONS FOR IMPROVEMENTS. THERE WAS NO CHARGE FOR THIS VISIT.

PRICE INCLUDES 3 MAINTENANCE VISITS. HE WORE BOOTIES IN THE HOME. HE WAS VERY KNOWLEDGEABLE, ANSWERED MY QUESTIONS, AND GAVE US LENGTHY EXPLANATIONS ABOUT THE PROBLEMS WE HAD. HE RECOMMENDED US HAVING 2 PARTS REPLACED, WHICH WE WILL DO LATER. HE GAVE US EVERYTHING IN WRITING AND HE LEFT HIS PHONE NUMBER IN CASE MY HUSBAND WANTED TO CALL HIM.

SERVICE PERSON GAVE SUBSTANTIAL ADVICE AND WAS SENSITIVE TO SPECIAL NEEDS.

THE ONLY ISSUE WAS THE SYSTEM DID NOT WORK THE NIGHT AFTER COMPLETION. HORNE IMMEDIATELY SENT A SERVICE TECHNICIAN AT 10PM AND FIXED THE PROBLEM IMMEDIATELY. VERY HAPPY WITH THE INSTALLATION AND THE FOLLOW UP SERVICE CALL.

THIS IS ONE FINE COMPANY. VERY PROMPT, FRIENDLY AND KNEW WHAT THEY WERE TALKING ABOUT. REALLY HELPED IN A TIME OF NEED. WESLEY BROOKOVER IS A REAL ASSET. I FOUND THEM ON ANGIE'S LIST AND I AM VERY SATISFIED WITH THE WORK.

THEY DID GOOD WORK AND WE WERE VERY PLEASED.

THEY GOT TO OUR HOME IN A REASONABLE AMOUNT OF TIME AND APPEAR TO HAVE FIXED THE PROBLEM THE FIRST TIME. THEY WERE ALSO ON TIME.

HORNE HEATING AND AIR CONDITIONING COMPANY WAS VERY RESPONSIVE WHEN OUR FURNACE AND AIR CONDITIONING DECIDED NOT TO COOPERATE. THEY CONFIRMED THAT IT WAS DUE TO A PART FAILURE ON OUR RELATIVELY NEW (UNDER WARRANTY) FURNACE AND ORDERED THE PART NEEDED. THEY CALLED US AS SOON AS THE PART WAS RECEIVED AND SET AN APPOINTMENT FOR INSTALLATION IMMEDIATELY. VERY HELPFUL AND EFFICIENT.

JOHN HORNE WAS VERY HELPFUL IN HELPING ME DECIDE THE TYPE OF WATER HEATER TO INSTALL BASED UPON OUR FAMILY NEEDS. THE INSTALLATION CREW, BRIAN AND ERNIE, WE FRIENDLY, COURTEOUS, PROFESSIONAL, AND TREATED OUR HOME VERY WELL. THEY WORKED HARD TO GET THE NEW WATER HEATER INSTALLED PROPERLY AND GET ALL THE VENT PIPING IN AND WORKING. WE WERE VERY PLEASED OVERALL AND WILL CONTINUE TO USE HORNE FOR ALL OUR HEATING AND A/C NEEDS.

THE SERVICE PERSON WAS POLITE, WORE COVERS ON HIS SHOES TO AVOID BRINGING IN DIRT, SEEMED VERY KNOWLEDGEABLE.

THE REPAIR TO THE AC WAS COMPLETED PROMPTLY. WHILE HORNE WAS HERE I HAD THEM REPLACE THE GAS PACK THAT HAD GIVEN US PROBLEMS LAST WINTER. THE WORK WAS DONE EFFICIENTLY AND THE CREW WAS PROFESSIONAL, EXPERIENCED AND NEAT. THE WORK AREA WAS LEFT COMPLETELY CLEAN. I HAD GOTTEN AN ESTIMATE LAST FALL FOR REPLACEMENT OF THE GAS PACK WHEN WE CALLED THEM FOR A REPAIR ON THE UNIT. THE ESTIMATE I RECENTLY RECEIVED WAS CONSIDERABLY HIGHER THAN THE ORIGINAL. SINCE I HAD WORKED WITH THEM SUCCESSFULLY FOR REPAIRS AND THEY ARE RATED HIGHLY BY ANGIE'S LIST I HAD THEM DO THE WORK. I WAS HAPPY WITH THEIR PERFORMANCE, BUT WONDER IF I COULD HAVE SAVED MONEY ELSEWHERE ON THE UNIT REPLACEMENT. I AM HAPPY ENOUGH WITH THEIR WORK, HOWEVER, TO CALL THEM AGAIN. THEIR PRICE ON BOTH REPAIRS WERE GOOD.

SALESMAN GAVE A VERY PROFESSIONAL QUOTATION ON THE SPOT, BUT HAD NO BROCHURES (SAID THEY WERE AVAILABLE ON LINE). THEY WEREN'T TOO KEEN TO HONOR THE ANGIE'S LIST $200 DISCOUNT (BUT DID EVENTUALLY). SCRUFFY INSTALLERS MADE A MESS AND DIDN'T CLEAN IT UP. (A COMMENT ON THIS ON THEIR SURVEY HAS NOT BEEN FOLLOWED UP). LITTLE THINGS LIKE THIS SPOIL AN OTHERWISE EXCELLENT JOB.

I FEEL VERY HAPPY WITH THE QUALITY OF THEIR WORK.

THEY ARE VERY RESPONSIVE, AND THEY DID A GREAT JOB ON AN A/C UNIT FOR US ONE OTHER TIME, BUT AS FAR AS PUTTING IN OUR DUCTS, IT WAS BUTCHERED. THEY JUST CUT UP EVERYTHING AND JAMMED IT IN THERE. I UNDERSTAND THAT THERE WEREN'T MANY OTHER OPTIONS, BUT I FIND IT HARD TO BELIEVE THAT THIS WAS THE BEST THAT COULD HAVE BEEN DONE.

THEY TAKE OFF THEIR SHOES BEFORE COMING IN THE HOUSE. THE MAN WAS VERY HELPFUL, EXPLAINING WHAT HE WAS DOING AND ANSWERING MY QUESTIONS.

VERY BAD EXPERIENCE. TOOK A GOOD DEAL OF TIME TO DIAGNOSE THAT THE PROBLEM WAS MY THERMOSTAT AND RECOMMENDED REPLACEMENT. THEY ONLY STOCK AND INSTALL NON-PROGRAMMABLE THERMOSTATS SINCE THE COMPANY DOES NOT BELIEVE PROGRAMMABLE THERMOSTATS SAVE ANY ENERGY. OFFERED TO INSTALL A NON-PROGRAMMABLE THERMOSTAT FOR $187, WHICH I THOUGHT WAS OUTRAGEOUSLY EXPENSIVE, SO I REFUSED THE SERVICE. ADDITIONALLY, THEIR CONCLUSION THAT NON-PROGRAMMABLE UNITS DO NOT SAVE ENERGY IS CLEARLY CONTRARY TO THE PUBLISHED RESEARCH. I DO NOT RECOMMEND THIS COMPANY.

AS ALWAYS AN ENJOYABLE COMPANY TO WORK WITH.

THE AIR CONDITIONER HAS A SEER OF 13 AND USES THE NEW 410A FREON. WORK WAS COMPLETED EFFICIENTLY AND ON SCHEDULE. WAITING ON COUNTY INSPECTION. BELIEVE THEY ARE A LITTLE PRICEY, BUT I HAD THE BEST COMFORT LEVEL WITH THE COMPANY REPRESENTATIVE OUT OF ALL THE COMPANIES THAT GAVE ME A PRICE QUOTE.

FABULOUS AFTER-THE-SALE SERVICE AND FOLLOW-UP.

MY HUSBAND HAD A MEDICAL CONDITION, AND WE NEEDED TO GET A NEW FURNACE INSTALLED AS SOON AS POSSIBLE. WE CALLED HORNE HEATING & A/C, AND MR HORNE WAS HERE IN ABOUT 30 MINUTES OF OUR CALL TO SHOW US DIFFERENT OPTIONS. THEY WERE HERE THE NEXT MORNING AT 9AM AND THEY HAD A NEW FURNACE INSTALLED BY 1PM AND TOOK AWAY OUR OLD ONE. DURING THE DAY THAT THEY WERE WORKING, MR HORNE CAME BY AND CHECKED ON THE JOB AND SO DID ANOTHER MANAGER. THEY RESPONDED TO OUR SITUATION, AND IT MEANT A LOT TO US.

THE EXPERIENCE WAS A DELIGHT, KEN, THE TECHNICIAN, WAS EXCELLENT. I HAD TO CHANGE THE APPOINTMENT DUE TO MY SCHEDULE, BUT THEY HAD NO PROBLEM FITTING ME IN THE NEXT BUSINESS DAY. EVERYONE I SPOKE WITH WAS VERY PROFESSIONAL.

MY EXPERIENCE WITH HORNE AND THE TECHNICIAN, KEN, WAS EXCELLENT IN EVERY WAY. I'D LIKE TO COMMEND KEN ESPECIALLY: HE WAS ON TIME, PROFESSIONAL, VERY COURTEOUS, AFFABLE, AND UNUSUALLY HELPFUL IN MAKING SUGGESTIONS AND ANSWERING MY QUESTIONS ABOUT USING AND MAINTAINING MY HVAC SYSTEM. I HIGHLY RECOMMEND THIS COMPANY.

OVERALL I AM SATISFIED BUT I MUST MENTION 2 COMPLAINTS HERE: 1. WHEN I CALLED TO SCHEDULE A SINGLE MAINTENANCE APPOINTMENT, THE RECEPTIONIST GAVE ME PRICING FOR A 1-YEAR CONTRACT. I SPECIFICALLY HAD TO ASK FOR A SINGLE-TRIP PRICE, WHICH SHE THEN GAVE ME. SHE SHOULD HAVE EITHER ASKED OR GIVEN ME BOTH PRICES, NOT JUST THE MORE EXPENSIVE AND COMMITTAL ONE. 2. THE TECHNICIAN USED A COIL CLEANER THAT IN ISOLATED CIRCUMSTANCES HAS CAUSED DOGS' FEET TO GET IRRITATED AFTER WALKING THROUGH THE RUNOFF. HE DIDN'T TELL ME THIS UNTIL AFTER HE HAD ALREADY USED IT. I'M GLAD HE TOLD ME, BUT REGARDLESS, THIS IS SOMETHING THAT MUST BE BROUGHT UP BEFORE APPLICATION SO THAT THE CUSTOMER HAS THE OPTION TO SAY NO; HENCE THE OVERALL B. THOSE COMPLAINTS ASIDE, I AM OTHERWISE PLEASED. THE TECHNICIAN, (DON M.), GAVE ME A THOROUGH RUNDOWN OF WHAT HE HAD DONE AND WHAT HE HAD OBSERVED, AND WAS VERY WELL VERSED IN DOING SO. I WILL PROBABLY USE THEM AGAIN.

A'S ACROSS THE BOARD, THEY DO A GREAT JOB.

HE WAS VERY HELPFUL, NICE, TRUSTWORTHY AND PROMPT!