Horne Heating and Air Conditioning

THEY WERE AN A IN EVERYTHING EXCEPT THE PRICE.

HORNE HEATING & AC HAS NEVER DISAPPOINTED US. OUR MOST RECENT EXPERIENCE WAS NOT WHAT ANYONE WOULD CALL ''SMOOTHE,'' BUT IT COULD HAVE BEEN MUCH WORSE. HORNE'S AC REPAIRMAN WAS VERY COMPETENT, BUT IN THE PROCESS OF REPAIRING OUR AC, HE STEPPED THROUGH OUR CEILING AND DID QUITE A BIT OF DAMAGE. THE COMPANY WAS IMMEDIATELY VERY APOLOGETIC AND VERY WILLING TO REPAIR THE DAMAGE. GETTING IT REPAIRED HAS BEEN A PROTRACTED PROCESS AND SOMEWHAT FRUSTRATING -- BUT NOT BECAUSE OF HORNE. THE SUB CONTRACTOR THAT THEY WERE RELYING UPON WAS COMPLETELY NON-RESPONSIVE. DATES FOR THE REPAIR WERE CONSTANTLY BEING CHANGED BY THE CONTRACTOR FOR ONE REASON OR ANOTHER -- OR FOR NO REASON. AS A RESULT OUR CEILING WAS IN A STATE OF DISREPAIR FOR MANY WEEKS. AFTER WE NOTIFIED HORNE OF THE PROBLEM, THE COMPANY AGREED TO LET US CONTACT A SUB WE TRUSTED TO COMPLETE THE WORK. WHAT COULD HAVE BEEN A COMPLETELY FRUSTRATING EXPERIENCE WAS MITIGATED BY THE REPUTABLE SERVICE AND WILLING ATTITUDE OF HORNE.

OUR A/C UNIT WENT OUT ON THURSDAY EVENING AND I CALLED HORNE FRIDAY MORNING. THEY HAD A SERVICE REP STOP BY MY HOUSE TO CHECK OUT MY UNIT BY 11 AM AND WE DISCOVERED THAT THE UNIT REQUIRED REPLACEMENT. THEY RECOMMENDED A UNIT AND WERE BACK OUT HERE ON MONDAY TO INSTALL THE UNIT. THEY DID A GREAT JOB AND OUR A/C IS NOW WORKING WONDERFULLY AND THE SURGE PROTECTORS WERE ALSO INSTALLED TO HELP PREVENT PROBLEMS FROM RECURRING ON EITHER OF OUR 2 UNITS.

CHARGED 7X THE ONLINE PRICE FOR A REPLACEMENT PART.

WES AND SEAN WERE COURTEOUS AND FRIENDLY, AND ALLOWED ME TO WATCH THEM WHILE THEY WORKED. THEY SEEMED VERY KNOWLEDGEABLE ABOUT ALL THE COMPONENTS OF THE SYSTEM. I WOULD DEFINITELY RECOMMEND THEM TO MY FAMILY AND FRIENDS, AND WOULD DEFINITELY USE THEM AGAIN.

THEY WERE NEAT, COURTEOUS, AND ON TIME. THEY CLEANED UP AFTER THEMSELVES, AND THEY DID A GREAT JOB. I CANNOT SAY ENOUGH GOOD THINGS ABOUT THEM.

WE CALLED TO REQUEST SERVICE ON SUNDAY, 7/24. A TECHNICIAN DID NOT COME OUT UNTIL FRIDAY, 7/29, BECAUSE WE DO NOT HAVE A SERVICE AGREEMENT WITH HORNE AND OUR PROBLEM OCCURRED WHEN TEMPERATURES WERE IN THE 99'S - 100. WE ARE SERIOUSLY CONSIDERING SETTING UP A SERVICE AGREEMENT WITH HORNE BASED ON YOUR ANGIE'S LIST REPORTS.

ADRIAN EVALUATED OUR PROJECT AND GAVE US AN ESTIMATE. HE WAS VERY FRIENDLY AND KNOWLEDGEABLE. NO ONE EVER CALLED TO FOLLOW UP AFTER THE ESTIMATE. THE PRICE WAS HIGHER THAN OTHERS WITH NO OBVIOUS QUALITY DIFFERENCES, SO WE WENT WITH ANOTHER COMPANY.

THIS COMPANY DOES NOT SEEM TO HAVE ENOUGH TECHNICIANS FOR THEIR WORKLOAD. AS AN EXISTING CUSTOMER, I WOULD EXPECT A SERVICE CALL SOONER THAN FIVE DAYS.

IT WAS AN EXTRAORDINARILY GOOD EXPERIENCE. THE COMPANY REP, ADRIAN VERMEIRE, WAS VERY PROFESSIONAL AND WELL PREPARED TO QUOTE ON A NEW INSTALLATION. THE UNIT HE QUOTED WAS SIZED CORRECTLY, TO THE POINT AND THE BEST PRICE OF THOSE I GOT FOR THE TRANE XL 1400 UNIT. IN ADDITION, THERE WERE ITEMS INCLUDED IN HIS QUOTE FOR WHICH THE OTHERS CHARGED EXTRA. THE INSTALLERS ARRIVED THE NEXT MORNING ON TIME, IN SPITE OF A STEADY DOWN POUR OF RAIN. THEY WERE VERY POLITE AND CONCERNED FOR MAINTAINING THE CONDITION OF MY PROPERTY, IN SPITE OF THE VERY DIFFICULT WORKING CONDITIONS. LESS THAN 24 HOURS AFTER I CONFIRMED MY DESIRE TO GO WITH HORNE, I HAD AIR CONDITIONING IN MY HOME. ADRIAN CAME BACK IN 2 DAYS TO MAKE SURE THE INSTALLATION WAS CORRECT AND WORKING PROPERLY. HORNE STOOD HEAD AND SHOULDERS ABOVE THE OTHER COMPANIES I LOOKED INTO.

OVERALL GOOD SERVICE. THE SERVICE REP DID LOCK HIS KEYS IN HIS VAN, BUT OVERALL I WAS PLEASED WITH HIS SERVICE.

GREAT. ON TIME. COURTEOUS. CLEAN. FAIRLY PRICED.

HORNE HEATING SENDS US A CARD TWICE A YEAR TO REMIND US TO CALL TO SCHEDULE OUR MAINTENANCE. THE TECHNICIAN IS ALWAYS PROFESSIONAL AND COURTEOUS. EVEN WHEN I TELL THEM IT IS NOT NECESSARY, THEY ALWAYS REMOVE THEIR SHOES BEFORE COMING INSIDE. I WILL CONTINUE TO USE HORNE FOR MANY YEARS.

WE HAD HORNE CHECK OUR HEATING SYSTEM IN THE PAST AND HAD BEEN VERY SATISFIED SO WE CALLED TO GET AN ESTIMATE FOR NEW HEATING AND AC. THEY WERE VERY PROMPT, KNOWLEDGEABLE AND PROFESSIONAL. HOWEVER, AFTER NOT HEARING BACK, I CALLED 4 TIMES, ONCE PROVIDING A FAX NUMBER. WE NEVER DID RECEIVE THE ESTIMATE. I DON'T KNOW IF THEY DIDN'T WANT THE JOB (IT'S AN OLD HOME) OR IF WE JUST SLIPPED THROUGH THE CRACKS, BUT I ASSUMED SUCH A LARGE JOB WOULD NOT GET IGNORED. WE WAITED MONTHS AND HAVE CALLED ANOTHER COMPANY ON THE LIST.

THEY CAME OVER ABOUT AN HOUR AFTER MY PHONE CALL, TOOK THEIR SHOES OFF BEFORE COMING INTO THE HOUSE AND WITHOUT BEING ASKED. VERY POLITE AND DIDN'T RUSH. SAID THEY WOULD HAVE AN ESTIMATE WITHIN 24 HOURS.

COMPANY RECOMMENDED BY A CUSTOM FENCE COMPANY, COMPLETED THE WORK ON TIME.

HORNES WORKERS WERE VERY POLITE AND IN THE END DELIVERED A GOOD, QUALITY SOLUTION. SOME MISCOMMUNICATIONS AROSE THAT PROBABLY COULD HAVE BEEN AVOIDED BUT HORNE TOOK THE EXTRA STEPS TO ENSURE THAT THEY KEPT THEIR CUSTOMER HAPPY.

THE REPAIRMAN WHO CAME TO FIX THE AIR CONDITIONER WAS ABLE TO LOCATE THE FAULTY CONNECTION AT THE OUTSIDE UNIT AND FIX IT RIGHT AWAY. HE DIDN'T TRY TO TURN IT INTO A COMPLICATED AND EXPENSIVE MAJOR REPAIR AND TAKE ADVANTAGE OF OUR IGNORANCE OF THE HVAC EQUIPMENT. WE SIGNED UP FOR THE SEMI-ANNUAL MAINTENANCE AND PAID IN ADVANCE. I GUESS IT WAS A MISUNDERSTANDING THAT WHEN THEY TOOK OUR MONEY, THEY WOULD THEN CALL TO SCHEDULE AN APPOINTMENT TO PERFORM THE MAINTENANCE. AFTER TWO MONTHS OF WAITING, WE FINALLY CALLED, AND THEY SENT THEIR MAN OUT THE NEXT DAY. CAVEAT EMPTOR. THEY WILL TAKE YOUR MONEY, BUT IF YOU FORGET TO CALL THEM, THAT'S OK WITH THEM. THE MAN WHO CAME TO PERFORM THE PREVENTIVE MAINTENANCE WAS VERY POLITE AND PROFESSIONAL. HE EXPLAINED WHAT HE WAS DOING, AND ADVISED US THAT ONE OF THE CAPACITORS WAS BEGINNING TO SHOW ITS AGE. HE PROMISED THAT THEY WOULD REINSPECT IT ON THEIR NEXT VISIT IN THE SPRING. I DON'T FEEL ABLE TO ASSESS THE WORK THAT WAS DONE, BUT WE ARE PLEASED.

WES RESPONDED TO OUR MESSAGE WITHIN HALF AN HOUR OF OUR CALL, AND WAS AT OUR HOUSE WITHIN HALF AN HOUR OF OUR CONVERSATION (ON A VERY COLD SATURDAY, AND I WAS NOT AN EXISTING CUSTOMER). AFTER RUNNING DIAGNOSTICS TO DETERMINE THE SOURCE OF THE PROBLEM, HE SHOWED ME THE BAD CIRCUIT BOARD AND GAVE ME AN ESTIMATE FOR REPLACING IT. HE DIDN'T HAVE AN APPROPRIATE MODEL ON HIS TRUCK, SO HE RETURNED ON MONDAY TO REPLACE THE BOARD. THERE WAS NO CHARGE FOR THE ADDITIONAL TRIP. WES WAS VERY NICE AND DIDN'T ONCE TRY TO SELL ME ANYTHING OR PUSH A CONTRACT ON ME. HE FIGURED OUT THE PROBLEM AND SOLVED IT.

WE CALLED & ASKED FOR A SITE VISIT TO CHECK OUR CURRENT HEAT/AC UNITS, & JOHN HORNE CAME OUT THE NEXT DAY TO DO A THOROUGH EVALUATION OF OUR SYSTEMS. HE PROVIDED US WITH A COUPLE OF RECOMMENDATIONS, ONE OF WHICH WAS REPLACING BOTH UNITS GIVEN THEIR AGE (20 YEARS!) & LACK OF EFFICIENCY. WE HAD ANOTHER COMPANY COME OUT SO THAT WE HAD TWO INDEPENDENT EVALUATIONS & ESTIMATES TO CONSIDER. GIVEN HOW THOROUGH JOHN WAS IN HIS ASSESSMENT & GIVEN THE COMPANY'S LEVEL OF RESPONSIVENESS, WE CHOSE TO DO THE WORK WITH HORNE HEATING & AIR. TWO INDIVIDUALS CAME OUT TO DO ALL OF THE WORK. THEY WERE VERY FRIENDLY, PROFESSIONAL, AND, ABOVE ALL, KNOWLEDGEABLE. THEY CLEANED UP THEIR MESS EACH TIME THEY LEFT & FULLY EXPLAINED WHAT HAD BEEN DONE/NOT DONE & WHEN THEY WOULD RETURN THE NEXT DAY. THEY EVEN GOT A CARPENTER IN TO FIX THE TRIM THEY HAD TO TAKE DOWN TO GET SOME EQUIPMENT INTO THE ATTIC. JOHN HORNE CONDUCTED A FOLLOW-UP TWO WEEKS LATER TO FULLY CHECK THE UNITS & ENSURE ALL WAS WORKING PROPERLY.

THE COMPANY MADE AN APPOINTMENT FOR ME IMMEDIATELY WHEN I CALLED. TECHNICIAN ''KEN'' WAS PROMPT, POLITE, CAREFUL. HE EXPLAINED THE WORK HE PERFORMED, INCLUDING CLEANING THE FILTER. HE ALSO VERIFIED THE HUMIDIFIER WAS WORKING AND IN GOOD CONDITION PER MY REQUEST. HE SPENT 1.5 HOURS COMPLETING THE JOB, SPENDING TIME IN BOTH THE ATTIC AND THE CRAWL SPACE. HE LEFT THE GATE OPEN IN THE BACK YARD, AND, FORTUNATELY, THE DOGS DID NOT ESCAPE. I USED A ANGIE'S LIST COUPON FOR 10% DISCOUNT. I RECEIVED A COMPLETE WRITTEN REPORT OF WORK DONE. WE HAVE BEEN VERY SATISFIED.

WORKERS ARRIVED AS SCHEDULED, WERE VERY CONSIDERATE AND COOPERATIVE. WORKMANSHIP WAS VERY GOOD.

I HAVE A CONTRACT WHERE I GET 2 VISITS (THAT IS WHAT THE ABOVE PRICE IS FOR). VERY POSITIVE EXPERIENCE, VERY PROFESSIONAL. THEY EXPLAINED EVERYTHING REALLY WELL.

EXCELLENT WORK. I WOULD BE HAPPY TO USE THEM AGAIN. VERY POLITE AND PUNCTUAL.

THIS COMPANY WAS VERY PROMPT AND COURTEOUS. THE REPAIR WAS FAULTY AT FIRST, ALLOWING ALL THE FREON TO LEAK OUT AND MAKING A SECOND REPAIR NECESSARY. THE SECOND REPAIR WAS DONE IMMEDIATELY AND AT NO CHARGE TO ME.