Horne Heating and Air Conditioning

We’ve used them twice, and we’ve been very pleased. Their prices are a bit high, but I feel like I get what I pay for. They showed us a photo of the cracked heat exchanger and advised us that we should get a new boiler, which we did. They did a thoroughly professional job, and I’d recommend them to others!

It was an excellent experience overall. I’ve been dealing with that company for years, and it’s always been an excellent! The technicians are always prompt, explain everything that they are going to do, and they stick to their estimated price and their schedule. The units that they have installed always work and are of good quality. It’s the only heating company that I’m going to use in Charlotte!

The experience has been good overall! The installation was of very high quality. The technicians are very customer-centered, and provided good information to us on maintaining the system.

They did an excellent job removing the old HVAC units and installing the new units. The quality of their work is excellent. I selected them based on the scope of work they recommended and their competitive price. They always made sure I was happy with the work being performed. I trust that they will do the right thing if I have any problems. I recommended them to several of my neighbors who installed new units and they are also happy with the work performed. The cost of their maintenance plans for the units seems high, but they do spend over an hour with the units when performing a semi-annual check-up. The cost is worth the quality time and effort they put into their maintenance service. They have always been responsive when I have a problem and always show up on time and perform the work promised. I continue to use Horne for my HVAC needs and would highly recommend them.

The team arrived on time each day, kept me informed of progress and answered any questions I had for them. They were very professional.

Great experience! Technician, immediately identified the problem and had the part on his truck, so the problem was resolved before he left. Will always use them.

I had called two other service companies and decided to get a third proposal. I called Horne Heating and Air and requested a proposal on a furnace replacement. Jon Horne came out that afternoon and provided several options with his recommendation. He also examined my duct work and recommended some upgrades based on his inspection. I knew that something was not right about the ducts since air distribution was not what it should be. Jon was very informative and thorough. I reviewed the proposal and after comparing the equipment, installation and my impression of the company based on the proposal process, I decided to let Horne do the work. I called to schedule and they were able to send their installer out the next day. They estimated about a day and half to complete the installation and duct work upgrade. It was completed within the specified time frame. The installers gave me a courtesy call that morning to tell me they were on the way. They showed up when expected and immediately went to work. I came home that evening to a newly installed furnace with the duct work changes to be completed the following day. Looking over the install, it was all very neatly done and I was impressed with how the installation looked and worked. They also did a great job cleaning up after they were done each day. The office staff was also great to deal with. Now that the system has been working for about a week, I am very pleased with its operation and with increased flow of air throughout the house. I will definitely use them again.

Technician arrived on time. They put down carpet protection and went to work. They worked inside and under the house. They were polite and efficient.

We were obtaining quotes for replacing our worn-out furnace and air conditioner. We had already obtained two quotes, one from the company that had been servicing the old unit and one from the local company in town. We found that we had a $3000 difference between quotes for equipment that was supposed to be identical, so we decided to seek out a third quote. We selected Horne as the third company based upon their superior Angie's List rating. Jon Horne came to our home and took the measurements for the system just as the previous two companies had, but the difference with Horne was that Jon took the time to explain the differences between the different models, what we advantages we would gain between the different models, etc. John had prepared three different proposals for us to review (the other companies each gave only one; one of which was for the bottom-end equipment and the other wouldn't even give specifics on the equipment.) Jon laid everything out in such detail that in the end he was able to offer us a system with top-of-the-line models for less money than the low bid company after rebates from the gas company, electric company, tax credits and zero percent financing on the better units. Once we selected Horne, we called and asked if they could do the installation the next day to accommodate our work schedules. They said that was not a problem and that they would see us in the morning. They showed up on time and worked hard all day long. The installation took three days to complete. On the third day, the technicians came to us and told us that they had mistakenly installed an optional air-cleaning accessory that we did not order. They gave us the option of letting us have the upgrade at their cost or removing the upgrade. Since we had no need for the accessory, we opted to have them remove it. One of the surprises we had in the end was that Horne actually replaced the entire duct system as part of the installation. This was offered by the other companies that gave us quotes for a moderate fee, but it was included in Horne's price. The original time estimate to install the new system was 1 to 1.5 days, and it took them three. We don't mind at all that the job took twice as long as expected because we know that the guys took their time to do the job right and know that we won't have any problems related to poor installation. The three techs that installed our system were Collin, Christopher and Brandon. They did a great job and we want to recognize them by name. We are extremely happy that we chose Horne for this project, and Horne will certainly be the first call we make in a couple years when it is time to replace the other unit.

I had a service issue and they responded quickly and fixed it. Great service experience.

Checked broken heater, gave options, install new one and took away old. All done in 3 days.

They were really good. Everything came out well. Everything works well.

They did a real good job. I like that when they come in the home they have little booties they put on their feet so they don’t get your carpet dirty. They are very respectful of your home.

However, the work they did was fine.

They did everything that we asked them to do. They were very efficient and we will continue to do business with them.

They are exceptional. They are easy to work with.

Mr. Mike, the technician, was on time and in uniform. He put his shoe covers on and started working. He was here for almost 3 hrs. I have a service contract for 20yrs. The company had also replaced a system for us.

The Horne family has been taking care of my HVAC needs since 1995. All of Jon's team were courteous and professional and my home is warm and toasty.

They always come on time. When they are here they do a good job at tuning everything up and ensuring everything is working properly. They are very professional and courteous.

It went as expected.

I have used them forever and I like them. Their prices are a little bit higher. I have an annual contract with them which I just renewed. I have been dealing with them for years and we just don’t have a lot of boilers here in this part of the country, so a lot of companies aren’t that good at it and this company is not bad. The original owner was Jimmy Horne and now his son owns it, so I have been with them since then. I have actually moved from one house to this house and I have actually had service agreements with them forever. I have learnt that sometimes they can be a little higher priced, so with this air handler that I needed to replace out in the garage, I decided that I was going to get my three quotes. They came and gave me a quote I guess for heat pumps for the garage. They were very prompt in coming, got me all the information that I needed and they did some follow-up calls.

The workers came on time and finished the job in one day. They did a great job and we felt that the amount spent was worth every penny. We have used them in the past.

HORRIBLE. Total creep. Speech impediment made it very hard to understand him but I definitely understood his laugh and telling me it was going to be very expensive. He couldn't tell me how expensive, just it was going to be a lot. $90 for 2 minutes. He spent more time sitting in my driveway doing paperwork than he did in my house. NEVER. I can't believe an Angie's List vendor would send this guy to a potential customer.

Prompt, courteous, took about a day and a half to complete everything.

My A/C went out in the middle of a Friday night during high 90's weather. I called Horne on Saturday morning and they sent someone out the same day. He was a little later than anticipated but I totally understand given the heat wave we are experiencing. He discovered that my problem was going to need an electrician and did not charge me anything for coming out. Very nice!!! He also gave me the name of an electrician to call and so I have called him. I live in Mint Hill and the electrician is on the other side of Clover, SC but is still coming out today. I am so glad I joined Angie's List and found Horne!