Horne Heating and Air Conditioning

Heating and Air Conditioning, Water Heaters, Dryer Vent Cleaning,

About us

As a family-owned and operated company, our mission is to provide a dedicated and motivated team that consistently delivers top-notch quality, value, and comfort, ensuring 100% customer satisfaction. Your comfort is our business! To better serve you, we maintain convenient operating hours from 7:00 am to 7:00 pm, Monday through Friday, and Saturday and Sunday customer service available 8:00 am to 6:00 pm. Our fleet is equipped with GPS navigation and tracking to ensure prompt and efficient service, while our installation vehicles are fully self-sufficient, prioritizing your privacy as a home or business owner. At our core, we take pride in our meticulous attention to detail. Our skilled technicians leverage mobile technology to swiftly and effectively process work orders and client information. Our comprehensive services encompass HVAC, Electrical, Home Automation, and Safety Devices, which include Drain Safety Devices, Carbon Monoxide Detectors, and Surge Protectors for HVAC Equipment. Additionally, we offer expertise in Water Heaters (both Tankless and Traditional), Exhaust Fans, Insulation, Pool Heaters, Wine Units, Boilers, Generators, Ductwork, and Zoning. Your satisfaction remains our ultimate goal.

Business highlights

42 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered

Services we offer

Heating, Air Conditioning, Ventilation, Plumbing, Electrical and Water Heaters

Services we don't offer

Duct Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.81,372 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
2%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 626-650 of 1372 reviews

Pat T.
10/2012
1.0
heating & air conditioning/hvac
  + -1 more
Did not take mor that 1 m ibutes
Description of Work: Pretty expensive for 15 min and a part that I can get online for 140.00

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$800

Response from Horne Heating and Air Conditioning
Thanks for your recent submittal to Angie's List. It is unfortunate this report was posted after a price-quoted, pre-approved repair was made to your HVAC system. Tons of parts are readily available on-line but hose parts do not include the licensed, insured, certified, trained and experienced technician to install them; nor do those parts come with a warranty backed by a company like Horne Heating and Air Conditioning. Our organization provided a valuable service and we stand behind our pricing and we feel you were appropriately charged for this repair. Our team is sorry we did not receive a better grade but feel this negative feedback is unwarranted. We hope to have future opportunities to serve your needs. Respectfully, Chris Horne

Scott R.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
This was very good. The technician was knowledgable and thorough.
Description of Work: This was a Big Deal for a A/C tune up and cleaning for $69. They had to add freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Horne Heating and Air Conditioning
Thanks for your feedback shared on Angie's List! We value your opinion and are thrilled to see our recent services warranted an overall "A". Our team looks forward to handling all of your future HVAC requirements, and maintaining your comfort. Thank you again for the report. Thanks for your business! Chris Horne

CRAIG F.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Husband called in and they came out to fix unit.
Description of Work: Heat coming on unit when turned on, only cool air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Horne Heating and Air Conditioning
Thanks for the report submitted to Angie's List, and for the overall "A" we received for our service. The team at Horne would like to thank you for choosing our company, and we are pleased to know our recent service was able to make your home comfortable once again. We look forward to serving you in the future. Thanks again for the report. Thanks for your business! Chris Horne

Don G.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Good. Called ahead arrived on time worked efficiently.
Description of Work: Seasonal check up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Horne Heating and Air Conditioning
Thank you for the feedback and overall "A" grade submitted to Angie's List. We're glad to know our service team took good care of you, and that our efficient work and client-friendly practices were well received. Thanks for choosing Horne Heating and Air Conditioning to be your HVAC contractor. Thanks for your business! Chris Horne

VERONICA S.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Service tech was prompt, thorough, and professional. I would use this company again.
Description of Work: Annual gas furnace inspection & tune-up through an Angie's Big Deal

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horne Heating and Air Conditioning
Thanks for the overall "A" for our recent work at your home. We're pleased to know our technician provided a thorough and professional service, and that you would call on Horne for any future HVAC needs. We look forward to service opportunities as your HVAC contractor. Thanks again for the Angie's List report. Thanks for your business! Chris Horne

Marci R.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Very thorough. They performed services that my prior company never did.
Description of Work: Preventive maintanence of air conditioning system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$69

Response from Horne Heating and Air Conditioning
Thank you for the recent report and overall "A" on Angie's List. Horne Heating and Air Conditioning appreciates the opportunity to serve you, and our team is happy to know we were able to raise the bar by performing services that other contractors may not provide. We value your feedback and look forward to being your service provider of choice in the future. Thanks for your business! Chris Horne

Rosalie L.
10/2012
2.0
heating & air conditioning/hvac
  + -1 more
They misdiagnosed my furnace. After they left, there were fumes in the area. I was getting headache, and my brother was getting sleepy.
Description of Work: They fixed our oil heat at one address, and gave us a quote at another address to get a new one.

Rating CategoryRating out of 5
quality
1.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

$315

Response from Horne Heating and Air Conditioning
We appreciate the recent report submitted on Angie's List and are pleased to have earned an overall "A" with our recent services. Our company looks to provide polite, efficient and professional service with every call; and we're pleased to know your recent service was no different. Thank you for sharing your experience with others and we look forward to being there when you need us. Thanks for your business! Chris Horne

Paul S.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Trey Kerr was very professional and knowledgeable. Answered all our questions. Will use Horne in the future for all our furnace and A/C service.
Description of Work: Furnace check up for winter and start up gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horne Heating and Air Conditioning
Thanks for the report and "A" for our recent services! Our organization is pleased to know our professionalism and knowledge was demonstrated with your recent services. We thank you for the opportunity and are very happy to know we've earned your future business. We plan to celebrate with our service team. Thanks again for the report. Thanks for your business! Chris Horne

Joseph W.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
I chose Horne to replace my home's two HVAC systems in the past two years, and I was so pleased with their service that I took annual maintenance agreements with them. The service during the installs was exemplary (per my previous reviews) and their maintenance service is equally impressive. The technicians take their time to examine the systems thoroughly (from past experience I know that other companies do not), and the technicians always take the time to ensure I understand what they are doing and explain what I need to do to keep my systems in peak condition. I know that Horne is only a phone call away should anything happen to my HVAC systems, and that is why they are my one-stop shop for all my home's HVAC needs.
Description of Work: Semi-annual maintenance of my home's two HVAC systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$172.5

Response from Horne Heating and Air Conditioning
Thanks so much for the report and "A" submitted to Angie's List. The entire team at Horne would like to thank you for the continued business, and for your willingness to share your experience with others. We strive for consistency from the sales appointment, through the installation, into the service/maintenance of the system, and all areas in between. It's nice to read we haven't missed a beat with your home. Thank you for making Horne your contractor of choice. Thank you again for the feedback. Thanks for your business! Chris Horne

keith S.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
No problems. The tech showed up on time and did a thorough job. Quite satisfied.
Description of Work: HVAC tune-up of 2 system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$132

Response from Horne Heating and Air Conditioning
Thanks for the report on Angie's List, and overall "A" for our recent services. Our organization is happy to know our technician was thorough with the tune-up and you were quite satisfied with our work. We hope to be your HVAC contractor of choice in the future. Thank you again for the feedback. Thanks for your business! Chris Horne

Larry P.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
It was a good experience overall.
Description of Work: I bought the special through Angies List. Company came when they said they would and performed the work as promised.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Horne Heating and Air Conditioning
We appreciate your report and overall "A" on Angie's List. The team at Horne is happy to know our services met your expectations, and the overall experience was positive. We value this feedback and we hope for future opportunities to provide HVAC service. Thanks again for the report. Thanks for your business! Chris Horne

JOHN C.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
They did a good job. He recommended some other services, but I chose not to do them at the time.
Description of Work: I bought a Big Deal for $69 for A/C Tune-up and Cleaning Including a Chemical Cleaning of the Condenser Coil.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Horne Heating and Air Conditioning
Thanks for the report on Angie's List and overall "A" for our recent services. We're pleased to know you are satisfied with the tune-up and we look forward future opportunities to be your contractor of choice. Thanks or choosing Horne Heating and Air Conditioning. Thanks for your business! Chris Horne

john M.
10/2012
2.0
heating & air conditioning/hvac
  + -1 more
Started well, ended poorly. If you don't want the job, please say so. Poor form.
Description of Work: I had Horne come out to quote vent and electrical installation for a new vent hood. The representative was thorough and we discussed the installation options at length. I was promised a quote by end of day. There was none. I gave it a week and then called the office to inquire as to status, but the representative was "in a meeting" and would call me back. That was the last I heard from them.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
2.0


Response from Horne Heating and Air Conditioning
Thanks for taking a moment to provide feedback on Angie's List. Our organization would like to apologize for the missed opportunity, and we have used this example as a learning experience for our consultant. We strive for an overall "A" on each and every appointment, and are sorry we missed on your project. Our consultant has reached out to you via telephone and we hope to have another opportunity... it's not that we "don't want the job"... we were simply swamped during the first 2 weeks of October with emergency service and installation requests. Feel free to contact me directly to discuss. I welcome a conversation and additional feedback. Thank you again for the report. Chris Horne

SUZANNE C.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
Great, Mike did a great job. Would reccomend to a friend.
Description of Work: Heating system checkup. Mike did everything the service list detailed and explained each.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Horne Heating and Air Conditioning
Thank you for the recent report and overall "A" submitted to Angie's List! The team at Horne wishes to thank you for choosing our company, and we are pleased to know our technician did a great job for you. We are a referral-based organization and we hope our services will indeed be referred to your friends, family and neighbors. Thank you again for taking time to share your experience. Thanks for your business! Chris Horne

Ryan R.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Our Air Conditioner went down on September 4th. We had three different companies provide quotes on September 5th. Horne heating and air was the last company to inspect and provide feedback/recommendations to fix our A/C. Consultant Mike Proctor was our consultant. He took several detailed digital pictures under the home/crawl space of the furnace and duct system, then took pics of the exterior and interior of the house. Our A/C, Furnace and duct system were 25+ years old and anticipated having to replace both pieces. Horne was the only company that took digital pictures of our duct system and furnace under the home. The other two companies had advised that our duct work was fine and we only needed to replace the furnace and A/C. Pictures are worth a thousand words and while we didn't like the idea of spending more money for the duct system, it was the honesty of Horne heating and air that made them stand OUT way above the others. They also were the only company that provided an estimate via email within the same day, time was of the essence because it was HOT!! The next day, they delivered (3) temporary A/C units and installed them to keep us comfortable until the job got completed. This was a huge job, especially the tear out of the old duct system and furnace. Mark and Colin were our assigned techs and they were great!! It didn't take long to immediately notice that these guys were working on my home as if it was their own. The prior HVAC company had left a mess of garbage under the home; they cleaned it up with no extra charge. Their punctuality, workmanship and cleanliness was first class! While we ended up spending more money on the duct system, it's refreshing to know that my kids aren't breathing dust and dirt any longer. And, the savings were anticipating will easily pay itself back within 12 months since were no longer cooling and heating the dirt crawl space for the critters and crickets!!! I highly recommend everybody in Charlotte NC to call Horne Heating and Air so you can compare apples to apples against the other companies. The rest will take care of itself.
Description of Work: Complete overhaul of our entire HVAC system which included new duct system, Furnace and Air Conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from Horne Heating and Air Conditioning
Thanks very much for the recent feedback provided on Angie's List. Our entire organization is appreciative of the feedback and praises... and we are proud of the quality of work that was provided at your home. Large projects are often times very draining to the client and we hope to make the experience as comfortable as possible. We are pleased to know our team exceeded your expectations. Horne Heating and Air Conditioning is happy to be your contractor of choice, and we look forward to future opportunities to serve you. Thank you again for the Angie's List report. Thanks for your business! Chris Horne

Craig C.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Mike B not only arrived on time but was at our outdoor unit (on roof) by appointment time he went through our system and made sure we were set to go for winter (over).
Description of Work: Performed preventive maintenance (heat tune up) on our heat pump system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Horne Heating and Air Conditioning
Thank you for the report submitted via Angie's List. Our team values the feedback and we are happy to read our technician took great care of your service requirements; and that you are now ready for winter. Thank you again for the report, we look forward to serving you again soon. Thanks for your business! Chris Horne

Diane B.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Couldn't have been a better experience. Technician, arrived on time, was courteous and informative explaining and showing problems with the unit, worked thoroughly and carefully.
Description of Work: Downstairs heat pump (20 years old) failed. Technician, attempted repair, but too many aspects of the unit were failing. Gave estimate, if tried to repair, I refused; set up appointment for new unit. Also, did 6 month check up on upstairs unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Horne Heating and Air Conditioning
Thanks for the report and overall "A" on Angie's List! We value your opinion and take pride knowing our team was able to provide top notch service from A-to-Z. We appreciate your willingness to share this great experience with other Angie's List members, and look forward to being your mechanical contractor for many years to come. Thank you again for the report. Thanks for your business! Chris Horne

LeTisha J.
09/2012
5.0
air duct cleaning
  + -1 more
They were on time, called in advance to let us know they were coming. My niece was here with them. He made sure she understood what he did, what he recommended and left his contact info for any questions we had even replaced the dirty air filters in the house which was not part of the job.
Description of Work: Serviced 2 air conditioning systems, cleaned lines, installed filters in the house and suggested future services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Horne Heating and Air Conditioning
Thank you for submitting a report to Angie's List and rating our company with an overall "A". We value this feedback and are very pleased to know our technician was able to clearly and effectively communicate his findings with your family. Our entire team takes pride in providing 100% satisfaction to each and every client, and we're glad to know your experience was no different. Thank you for the report! Thanks for your business! Chris Horne

Debra W.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Bill showed up and promptly applied shoe covers to his shows so as to not soil my floors. He questioned me about my AC units than I showed him the leaks in the bedroom and where the units were located. He than checked my units and determined that they were not leaking at the systems so followed the drain lines and also determined they were not leaking. Through the investigation he did discover where the water had come from and photographed the area for me so that I would be able to make the proper repairs to stop the water intrusion into the home than explained the problem.
Description of Work: I had a leak in one of my bedrooms and the only thing above the room is the AC/Heating Units so thought the water had to have come from one of the units. Bill the Serviceman determined that the units were not leaking and was in working order. He did discover that the water had come through the dryer vent through the roof and photographed to show me so that we could make the proper repairs. I feel that this serviceman went above and beyond what was expected of him and I truly thankful.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from Horne Heating and Air Conditioning
Thank you for the recent report on Angie's List and overall "A" for our services. Our company is pleased to know the technician was not only able to confirm the HVAC systems were working correctly, but he also helped identify the cause of your water leak. Our goal is to provide stellar service to our clients, assist in whatever way necessary and provide peace of mind. We wish you the best with the roof repair and hope to have future opportunities to go above and beyond for you. Thanks again for the report. Thanks for your business! Chris Horne

Ryan W.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
A/C unit was not running. Called Horne, they were on site in a few hours. Quickly diagnosed and repaired on the spot. Whole process took less than 4 hours from phone call to cool air. Serviceman was great. Price was a little steep for what was actually repaired, but figure in the service call and the fact they did not take us for a ride and I am very happy. I was bracing for a $10,000 replacement and was more than happy to get cool again for $417. Thanks Horne! UPDATE: THEY WORKED SO FAST I FORGOT TO ASK FOR THE ANGIE'S LIST DISCOUNT WHICH IS SUPPOSED TO BE PRESENTED AT THE TIME OF THE QUOTE. I PRINTED IT A DAY LATER AND MAILED IN ASK IF THEY WOULD HONOR IT WITH A REFUND. THEY CALLED BACK AND SAID THEY WOULD BE HAPPY TO. MOVED MY PRICE GRADE TO AN "A" AS A RESULT.
Description of Work: Repair to air conditioner unit. Wiring repair and replaced universal run capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$417

Response from Horne Heating and Air Conditioning
Thanks for the initial report and updated report on Angie's List! Our entire team is pleased to know we were able to quickly and conveniently service your home and improve your comfort; and we appreciate the overall "A". There are many choices when it comes to HVAC service... we are pleased you chose Horne and we look forward to being your contractor for many years to come. Thank you again for the reports! Thanks for your business! Chris Horne

Richard L.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Service technician, was on time, very professional, completed work and explained very well. We have used them for 25 years.
Description of Work: Annual tune up on air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Horne Heating and Air Conditioning
Thanks for the feedback on Angie's List. We are pleased to know the annual maintenance visit went well for you, and that you have continued to use our company for over 25 years! There are several choices out there for HVAC service and we're happy you have chosen Horne. Thanks for your business! Chris Horne

MARIE M.
09/2012
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Service tech arrived on time & completed check on A/C - furnace - told him I had exterior leak which he identified from hot water heater - he immediately called & Stevan arrived w/in the - installed next day.
Description of Work: AC/furnace semi-annual check. Install new gas hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,717

Response from Horne Heating and Air Conditioning
Thanks for your report and overall "A" on Angie's List. Our organization is happy to know our technician was able to take care of the mechanical service, and also help identify the water leak. While replacing a water heater is not a planned event, we strive to quickly respond to our clients' needs and have systems or equipment up and running to avoid any major inconveniences. We'll be here when you need us... thanks again for your feedback. Thanks for your business! Chris Horne

Julian M.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Could not of asked for more or been more happy with not ony the service but the tips and professional yet personal attention! If you want to be treated with respect and get a good deal, please do yourself a favor try this company! My husband and I will use them from now on!
Description of Work: They were very nice on the phone really made me feel appreciated, when the gentleman actually got here he wore the little foot coverings so as not to track any dirt into the rest of my home! He went above and beyond by explaining everything so that I could understand it went out side to check our outside unit and gave us several tips on how to keep it clean. My husband and I will be giving our business to them without a second thought and would highly recomend them to anyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Horne Heating and Air Conditioning
Thank you for the report on Angie's List! The team at Horne Heating and Air Conditioning is happy to learn your recent experience was a positive one from start to finish. Our company culture revolves around providing top notch service to all clients; and we're pleased to see your recent service was no different. Thank you for choosing Horne and we look forward to assisting with any other needs in the future. Thanks for your business! Chris Horne

Aimee N.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
It was August 14th..a Monday no less..when the compressor on the A/C unit stopped working. We checked the breakers to find that the one was tripped and it turned out that the compressor had siezed up. Not knowing who to call etc. I decided to join Angies list and found Horne HVAC. They were located in Charlotte and I was worried they would not come out to us as we live in Troutman. But to my relief, Chris said they would be able to get to us later that day. He was honest about the time frame, estimating about 4:30 Pm and I understood that we were not the only ones out there with A/C issues. I also knew that at about that time traffic was going to be difficult. Bill got to the house at about 5:20 or so.. he was very professional and diligent to diagnose the problem properly. Yes, the compressor was done. At my request, Bill immediately called the office and made arrangements for Mike to come out the following day and assess the house for a new unit. He was prompt, and very nice to deal with. He gave us 3 proposals and plenty of time to make an informed choice regarding the new unit. So, the work was scheduled for the following week and all I can say is I'm very pleased with the work done. Andy and Curtis worked very hard to get the installation done..they knew exactly what to do and how to do it. And it was not an easy task. The air handler could not go in the original location because it was slightly larger than the old one and because of how the house was built they needed to place it in a different location, albeit right around the corner. They made sure we understood why this was needed and the whole project when smoothly. I could not be happier with the end result! Everyone at Horne HVAC was extremely nice! They understand that when these things occur, it's very stressful and yes, it's a significant amount of money. I feel that the cost was appropriate for the unit we purchased and the amount of work done. We upgraded the warranty and purchased a service contract also. Now, we can relax knowing we have an efficient unit and a reliable one also. And I know that if I need them for any reason, Horne will be there.
Description of Work: Complete A/C -Air handler system replacement, installation of an additional air return, replace damaged air ducts, installation of new thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Response from Horne Heating and Air Conditioning
Thanks very much for the report and overall "A" grade with our recent installation project at your home. Our entire team is happy knowing our services provided prompt and courteous comfort for your home. We understand mechanical equipment is a costly investment, and our efforts to make the process as streamlined and convenient as possible often times make that unexpected replacement an overall pleasant experience. We are glad to be your contractor of choice for HVAC service... and are glad to know you and your family are comfortable once again. Thank you for the "A" report on Angie's List. Thanks for your business! Chris Horne

MARSHA K.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
It seems this is the year for AC failure. We have three eight-year-old units. This is the second unit needing repair. I had been hearing loud noises from our second floor condenser motor but didn't think much about it until I noticed we had no cool air on the second floor of our house. I called Horne and they scheduled a tech to come out the next day. He determined that the bearings in the motor had failed. He didn't have the exact unit needed on his truck but said that the unit he did have would work even though it was 25 rpm lower than specified. He installed the motor, cleaned the condenser coil, added Freon and got the AC working again. He sold us their Premier Efficiency Program for two of our units and recommended system replacement due to age. The next day the second floor was once again not being cooled. I checked the condenser fan and noticed it was not turning. Horne sent out another tech who determined the motor was defective. While he waited for a courier to bring out a new fan he did a tune up on two units as part of the Premier Efficiency Program. He then installed the new fan and got the unit working once again. All's well that ends well. We have had cool air at our house ever since.
Description of Work: Replaced condenser motor in second floor unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$904

Response from Horne Heating and Air Conditioning
Thanks for the recent feedback on Angie's List and the overall "A" reported on our services. Our service team is pleased to know your home is once again cool and comfortable; and thanks too for your patience with the defective part that was originally replaced. We are also glad you chose to be part of the Premier Efficiency Program and we look forward to satisfying your HVAC needs for many years to come. Thanks for the report. Thanks for your business! Chris Horne

Contact information

6805 Craig Street, Charlotte, NC 28214

www.HorneHVAC.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
16764
Trade License Locale
North Carolina
Trade License Authority
NC State Board of Examiners of Plumbing, Heating, Fire Sprinkler Contractors
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters,
Dryer Vent Cleaning,
Natural Gas Lines

FAQ

Horne Heating and Air Conditioning is currently rated 4.8 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Horne Heating and Air Conditioning accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Horne Heating and Air Conditioning offers free project estimates.
Yes, Horne Heating and Air Conditioning offers eco-friendly accreditations.
No, Horne Heating and Air Conditioning does not offer a senior discount.
Yes, Horne Heating and Air Conditioning offers emergency services.
Yes, Horne Heating and Air Conditioning offers warranties.
Horne Heating and Air Conditioning offers the following services: Heating, Air Conditioning, Ventilation, Plumbing, Electrical and Water Heaters
Duct Cleaning

Contact information

6805 Craig Street, Charlotte, NC 28214

www.HorneHVAC.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM