Horne Heating and Air Conditioning

Because I work during the day - and have to leave the office to meet anyone who does work at my house - i really appreciate having an *appointment* - and being notified when the service person is on his way. Horne gave me a window of between 3-5 PM on 10/08 and called me ahead of time to let me know when they were on their way. The technician arrived when he said he would and did a thorough inspection of my heating system, offering to change my filters while he was doing the work. When he was done he reviewed what he had found and told me of his only concern - and even though he felt I might be close to needing to replace a part, he did not push me to do so, indicating that it was still OK but that i might need to replace it in the future. He offered a service contract at a discount and provided me with all the info i needed to follow up. He was very thorough and very polite - and there is no question i would use this company again.

Very informative and professional. Would use again.

Mike was friendly and efficient. He took time to answer any questions I had about the work being done. I would recommend this company's services to others.

The service representative from Horne did a good job. He arrived on time and worked quickly to inspect and tune both furnace units. He provided me with a thorough explanation of all issues detected and explained all options for repairs and replacement. When he left, I noticed that the fan on one of my furnaces would not shut off. I contacted Horne and they re-dispatched the service representative to correct the issue. He fixed the problem quickly with apologies. I appreciated how quickly Horne responded to the issue. Mistakes will happen; the important thing is making it right, which Horne certainly did. I would use them again.

as i said in my previous email...they did not contact me for an appointment until I contacted you. I used another company Frankly, I am getting too many emails about reviews.

Our furnace stopped working on a Wednesday. A tech from Horne came on Thursday and determined that a blower motor had failed and that the heat exchange coil was rusting. We decided to look at a full furnace/AC replacement. Steve came later on Thursday and stayed past 5 o'clock explaining options and answering our questions. We decided on system components and signed a contract. The system was installed on Friday and we had heat again! There were a couple hours work needed on Monday morning to finish up. A problem arose on Friday morning because Trane did not have the furnace unit we selected in their warehouse. We had signed the contract after the end of business on Thursday. Horne management decided, because we had been promised Friday installation, to substitute the next higher model furnace (it was in stock) at no extra cost. Techs who did the installation were professional in every way. By evening, we did indeed have a working furnace as they had promised. Every person from Horne whom we met was friendly, professional, and displayed the easy competence and confidence that comes with total expertise in their business. I could not suggest a single way to improve our personal interactions with the staff. The prompt, excellent service, the free furnace model upgrade (how many businesses would handle the problem that way?), the quality of the products installed leave us totally satisfied. The culture of customer service at Horne is extraordinary.

I bought a $69 deal on Angies List for a furnace tune-up, and had a wonderful experience. The technician was nice and very informative, and it turned out I needed a new furnace. They gave me a quote, but it was on the high side and ended up going with a different company. Overall though, my experience with them was wonderful!

The technician arrived around 8:30 instead of 8:00, but he called in advance so I knew he would be late. Horne is located about 30 minutes away from our home and that's the main cause of the delay, I believe. Technician was efficient and, it seems, thorough in his review. He spent time going over his findings and recommendations with me. I think the service was well worth what I paid.

The technician was on schedule, polite, professional and wore covers on his shoes to keep our floors clean. I will definitely use this company again.

Tune up and diagnostic both performed. Detected a serious problem that initiated the entire air unit being turned off as not to damage the system. I would have appreciated a follow up with what was turned off and why. My insurance ended up taking care of it.

He called me prior to the appointment time to tell me he was on his way. He arrived within a few minutes of appointment time and was very professional and courteous. When he completed his analysis, he provided me with a nice overview of the other services that the company offers and highlighted a few that he recommended. He was also very good about answering my questions.

The A/C check, purchased as an Angie's List deal, was completed as scheduled. I was suprised to be told that my 8-year-old unit was supposedly on its way out. It worked fine the rest of the summer, and I certainly would get another opinion before letting them replace the unit. I purchased an annual maintenance plan from the company, and they've yet to call to schedule a furnace check which should've happened a few months ago. I had hoped they'd be proactive and good with communications, but that's not yet been my experience.

I called Horne Heating and Air to get a second opinion after another company visited on the day prior. The other company told me that I had a cracked heat exchanger, which would cost $1300+ to replace. They also said we had a gas valve leaking. After they left, I discovered the heater didn't work although they claimed they simply turned it off at the thermostat. At my request, Horne sent Jason Brown to assess the situation and offer a second opinion. Jason had a camera on long "snake" scope so he could get a much closer and accurate look at the heat exchanger than the prior company using what looked like dentist mirrors. While we found something that looked questionable, Jason was unconvinced it was an actual crack and decided to investigate further. Jason removed the blower and crawled part way inside the furnace to get a much closer look at the heat exchanger. He shone a light on the other side of the exchanger to see if any indications of cracks showed. No light leaked where the crack was supposed to be. He reassembled the blower and pointed out several sloppy conditions of the unit demonstrating how his company cares for the units they service. Jason spent a moment more to assess why the heater didn't work and discovered a blown fuse from the day prior. He replaced the fuse free of charge, and the unit immediately turned on and started working. As Jason looked at the flame in the heat exchanger, he noted that it looked good compared to poorly shaped flames with cracked heat exchangers - further evidence we had no problem. He did note that the burners did not look clean, and this the day after I had another company out to service the unit including cleaning the burners! Finally, I mentioned the gas leak the other company had discovered, and Jason tested all of the gas connections wtih soap bubbles to see if there were any concerns and found none. At the end of the visit, I offered to pay Jason in spite of Horne's offer to do second opinions free of charge. He refused payment. So Horne, through Jason Brown, just saved me over $1600, exposed a lot of questions about a company I thought was trustworthy and knowledgeable, and probably just earned my ongoing business. Am I happy with Horne's service? You bet I am.

We had a bad experience with a previous company who had installed a/c units for us so we called Horne and had them come out. We found out things weren't up to code and they talked us through everything they would do and how to deal with the previous company. They also gave us a deal on a new furnance for our upstairs. They were professional, laid down plastic in our home and worked the hours they said they would and everything went very well. The units are working great and everything has been fine.

As far as the tune up and inspection it did go well.

They arrived at the designated time and were very professional about checking out the furnace. The technician also gave information concerning setting my heat distribution to other rooms.

. The work was performed to my satifaction

Very pleased with the service

Arrived on time, was efficient & knowledgeable. Have used this company for 12 years with no problems. Would recommend.

I would definately use Horne Heating and Air Conditioning again.

HORRIBLE!!!!!! SEE COMMENTS ABOVE!

All aspects of the project were explained to us. We were shown pictures of our existing system and Jon went through each item on his almost 2-hour meeting. The detailed quote listed all materials, including balancing and other technical aspect of such a system. Jon really was so professional and made sure we understood each step in the process. Dee at the office e-mailed a picture of Jon and a confirmation of his visit - very nice touch. A manager from Horne came out the day before the installation date to do another inspection to ensure all needed materials would be delivered. The installation team of Mark and Collin could not have been more professional or competent. They showed us the old duct work they removed - and we had a good chance to examine it - they explained the problems they encountered in an objective fashion. We were without heat one night, but that was minor. I noticed a remarkable improvement in my breathing from that first night, which has only improved each day. Dee kept us updated on the chain of inspections, etc., and Mark and Collin clearly wanted us to have the best job they could give us. Their cleanup was so immaculate you'd never know such a dirty project happened. Dee and Jon followed up with testing and appointments and coordinated the county inspection. In short, we are delighted with Horne, and intend to place our service contract with them when our current one expires.

All work done professionally, competently and satisfactorily.

Horne serviced my furnace. He said that he put a couple of safety switches on the furnace. He could not look at the coil because whoever installed the furnace did not put an access panel in to get to it and that should be done.

Everything went smoothly. No problems. Very professional.