CPI Security Systems Inc

I really did my research on alarms and I had 3 companies come out, and I feel that CPI was the best. We've been very happy with them and have had them for 4 months now.

The installer arrived on time and once we got all the placements down, he worked straight thru the day - very energetic and knowledgeable - work was done as per discussions and agreement. Price was exactly as promised. Equipment exactly as promised. They do clean up after themselves when done. All works well so far (it's only been two days). CPI was recommended by a few on a mailing list and by friends/co-workers who also seem happy with them and their service. Also rated well on Angie's list. This is why I chose them. So far, I'm happy with the response, quote/information, equipment/installation, and service.

It was very nice all the way through.

The installation went fine. Subsequent to the installation, the company has dropped the ball several times. 1) I faxed them my direct withdrawal information. Subsequently, salesperson leaves voice mail looking info. I leave message that I faxed it to him. No return call from him, but customer service calls looking for same. 2) Called customer service to have them walk me through increasing volume on keypad; two separate people were unable to do it, and in the process, the steps they told me to take set off panic alarm and police arrived. 3) Scheduled customer service appointment on Tuesday between 5 and 9 to come out to fix keypad. Service tech calls around 7pm and says it's late and can I reschedule for Wednesday between 5 and 9. I agree, on Wed., CPI calls at 10am and asks can they come now. I can't leave work, so he says he'll have someone else come between 5 and 9 on Wednesday. No one shows up or even calls. Total lack of communication in company.

No problems. Calls right back when we have questions and keeps us updated.

I have a system with a speaker, so if the alarm ever goes off, they come on the speaker and ask what your password is and to identify yourself. After you do this, they then make sure that everything is okay, and see if they need to send anyone out. They are good. I also call them when I go on vacation to let them know I'll be out of the house and to be aware if the alarm was to go off. The approximate cost listed that I pay is per month.

We are very satisfied and haven't had any problems with them. They call every so often to do security checks which I think is very thoughtful. I feel very safe using their services. I don't have the price or the agreement information because my daughter pays for the service.

I am not happy with the installation as they put outlets breaks in places where we did not want them. We now have to have those places dry walled over. We have also had a wiring problem and the alarm malfunctioned but the problem was taken care of. The monitoring is okay and we have not had any problems with it but the price is a little high.

I like this company because I feel they re very reliable and they provide a good service for a reasonable price. I ve never had any complaints about them and they are very serious when it comes to the safety of my home.

When they originally came out for an estimate, the guy was playing on our fears. He tried to sell us more features than we needed but we really think the company does a great job. They remind us to test our system and if an alarm goes off, they call us immediately.

Jason was personable. He knew what he was doing. He checked everything to ensure all was working properly. He cleaned up after himself. He did a very neat installation. He kept his patience although he found some parts were faulty and replaced them.

I truly have never had a problem with this company. They do what they promise to do and they are cheaper than some other places out there. That may be because they are not as large or notorious as some of the completion. I'll tell you what though. They are very responsive, very cordial and very easy to get in touch with. Those things make me not want to seek another alarm service company any time in the near future.

CPI has been really good to me. I am pleased with the services they provide. I pay a low monthly bill for their services. They even update my profile quarterly, which I like.

The office was nice enough, but the representative that came out was exceedingly rude. Apparently he had been called at the last minute although the appointment had been set up for about a week and wasn't happy about it. He failed to advise us of all of the options available was seemingly annoyed when I asked about specific things. Both my neighbor felt he was extremely rude and we ended the meeting in a matter of minutes.

Salesman was a bit pushy, had trouble contacting him. Had trouble getting installation scheduled. Customer service rep. was a little rude. Installer was very courteous and professional, and have been very happy with the service since installation. The few times I have accidentally set it off, they have called withing seconds, giving me a huge sense of security. Since I am a single female living by myself, that is more of what I paid for than customer service.

Salesman was nice, but was a "salesman" who was more interested in closing the sale than in helping us understand details. He pressed us to sign while he was still there. I was very unhappy that he did not leave us with a diagram or list of the actual equipment to be used (although he left a blank sheet designed for that purpose), and only scribbled the price on a CPI envelope rather than filling out details on the form. System installation went very smoothly, and the installer was competent and a nice guy. I was quite disappointed he slapped an unsightly wireless switch on our nice front door, rather than going to the trouble of running a wire to it. Also, we had to sweep when he left;he vacuumed, but not very well. System is now running fine, and I've found CPI very helpful and responsive the couple of times I've had to call them. Salesman was hard to get in touch with when we needed information before we made our decision.

CPI gave us an appointment to have a representative come to our home to repair the alarm. It was a pleasant surprise when they called on Monday to say they had a cancellation and could come right away, which was the first business day after discovering the problem. It took the technician just a few minutes to find and correct the problem, thus restoring all of the alarm features. We were not charged anything. Overall, this was a great experience. First in the fact that CPI does an annual safety check and secondly that they repaired our problem at no charge. It certainly helps give us peace of mind.

They called ahead, completed the work as requested, and cleaned up.

I called CPI in desperation after my current security company blew me off after I was the victim of a home invasion. I wanted to upgrade my system, and they couldn't be bothered to help me any sooner than a 2 week appointment. CPI sent a sales rep. the next day, and I had a new (better) system in 2 days. So far, they have been very responsive and courteous.

CPI OVERPRICED WAY TOO MUCH FOR THE SERVICE THEY PROVIDED. THEY ALSO HAD A GREAT LACK IN THE KNOWLEDGE FIELD OF WHAT THEY WERE DOING. I REALLY DID NOT APPRECIATE THIS COMPANY OR THEIR SERVICES.

THIS HAS BEEN A GREAT SYSTEM, IT HAS MADE THE WHOLE FAMILY FEEL SECURE. THEY TOOK TIME TO EXPLAIN HOW THE SYSTEM WORKED WHEN THEY WERE FINISHED. WE HAVE ACCIDENTALLY SET THE ALARM OFF AND THEY CALLED US WITHIN SECONDS. WE ARE VERY PLEASED.

We interviewed three companies and CPI seemed to offer the best service and a fuss-free install. The company's representative, Vince, was professional and knowledgeable and gave us good advice about what equipment was needed (and what was a waste of money). Based on our limited contact so far, the people at the monitoring center also seem well-trained, professional and very responsive. Overall, a great experience.

THEY ARE VERY RESPONSIVE AND WERE VERY GOOD AT EXPLAINING EVERYTHING IN GREAT DETAIL, AS TO HOW EVERYTHING WORKS. THE ONLY PROBLEM THAT I HAD WAS THAT I THOUGHT MAYBE THEY COULD HAVE CLEANED UP A LITTLE BIT BETTER AFTER THEMSELVES.

CPI IS VERY EFFICIENT. THEY ARE REALLY PROFESSIONAL, BOTH IN WORK ETHIC AND APPEARANCE. THE GUYS SHOWED UP AND DID TOP-NOTCH WORK, WITHOUT ANY GRIPES OR STANDING AROUND.

I THINK THEY ARE GREAT. THEY CALL TO CHECK IF I HAVE ANY QUESTIONS AND TO SEE HOW I AM LIKING THE SERVICE. I THINK THAT IS EXCELLENT. I JUST THINK IT COSTS TOO MUCH.