Quality Air

We have a contract. They're always on time and they are really good about making sure things are done right before they leave.

I was so impressed with the service that I received. My serviceman, Brandon was very thorough, and took his time to diagnose the problem, and perform the necessary repairs. He went the extra mile to ensure the unit was working properly. He was very courteous and discussed the issues with us, so we could understand. He was very knowledgeable and provided us with quality work. I would highly recommend them!

Fine, not great. I waited a long time for technician's arrival. Was impressed by technology for inspecting heating core. I didn't like being told no one else could do this and that they had to cut into my unit to do the inspection.

we had one date scheduled and they never showed or notified me. i gave them another chance. they were due at 9am, called at 9:20 am and arrived at 9:45am with no explanation for being late. the offer included they inspect the roof and shingles. the work was very good and they were friendly and efficient. need to work on punctuality , especially for 1st job of the day.

Well. They replace the part the same day. Our furnace is working very well.

Super. Very thorough and professional.

Service professional and the office personnel performed in outstanding manner. I will call upon them again in the future.

My experience was exactly as it should be. The company was accommodating to my schedule. They called ahead of time to let me know they were coming. Joel arrived and was very pleasant and professional. During his maintenance check, he noticed an issue with the smart controller and stayed long enough to insure it was functioning properly. He also replaced the filter and gave me good advice on what size to buy and how to save money. The condensation pump had not been working properly for some time and I thought I would have to have it replaced. He cleaned it out and primed it and it works great now; saving me a nice chunk of money. He provided me with a list of all of the components he inspected and noted their condition. This was well worth the money! Thank you so much!

Scott came on time, promptly diagnosed the problem (a near-blown compressor in one unit, a fan unit out of manufacturer tolerance on the other), explained every step he took, showed me the defective parts, replaced my filters and taught me a bit about the systems I own. Very knowledgable and very helpful,

Contractor scheduled the service call in a timely manner. He arrived at the appointed time, was very professional, explained what he had observed during inspection . No sales pitch, helpful information . Would use the company again.

Everything was good. They came on time. I was pleased. I would use them again.

No surprises - just the way I like ti!

Did not diagnose the problem and fix it.

smooth, very profesional and knowledgeable service

It went very well and the 2 men who did the work got along really well with one another and worked well together which made for a pleasant experience. They arrived early in the morning and cleaned up after they were through and completely explained how to use the new thermostat to me. I've also noticed that since we've had the new heating system, I've been a lot warmer without the furnace turning off and on all the time so it's running much more efficiently. The cost was a little high but worth it because of the excellent service and warrantees that come with the new system.

Arrived on time, very professional company. Installed two new supply vents so that the current system had 7 instead of 5 supply vents, which made it a lot more efficient and quieter. Took about 2 hours.

Determined that I needed a pilot light assembly, but furnace is so old they would have to call around to find the part. Called me few days later and told me they had found the part. Will be setting up appointment soon. Prompt, neat, courteous and informative. Signed for annual service agreement! Definitely will recommend them.

Quality Air was contacted to service our malfunctioning boiler pump and arrived at our home on Tuesday, January 5th 2016. It was determined our Bell & Gossett series 100 pump coupler had broken and needed replacement. The broken coupler was removed and replaced with a Bell & Gossett coupler assembly part number 118723. Our technician, Ben, determined the motor and shaft components were spinning nicely. The motor mounts were not acknowledged. The back of the coupler part package states in large, capitalized, bold letters: "IMPORTANT! Coupler breakage is usually caused by sagging motor mounts. Protect your pump from premature failure. Replace both the coupler and worn resilient motor mounts." The package also includes a detailed graphic displaying a sagging motor mount and the resulting misalignment of the motor with the pump shaft, which perfectly matches the appearance of our motor mount. This was also confirmed by a representative from another company giving us a quote on a new boiler system. We contacted Quality Air to respectfully explain our concern about the repair and Steve answered. He was asked if he worked on boilers himself to gauge his level of understanding, and he promptly replied, ?Do YOU?? After mentioning the part installed had details about motor mount replacement on the package, his response was, ?can you send me a picture of it?? as if the part installed by the business was somehow foreign to them. After explaining the technician was made aware of these details during servicing, his response was, ?so you don?t have it?? The implication of dishonesty and hostile tone was unprofessional, disrespectful, and downright insulting. Why this man would be paid to represent a business and interact with customers is beyond us. Quality Air refused to replace the motor mounts on our unit as part of the service provided, even though this is clearly recommended by the manufacturer of our pump and the part they used. After speaking with several other companies in our area, replacing worn motor mounts with a coupler is considered standard industry best practice as well. The coupler will break again or motor fail as the most likely cause of the problem has not been fixed per B&G. We were charged $321 total for the Tier 2 pricing plan plus a $68 diagnostic charge. The details of the Tier 2 pricing reflect heat pump service only and include replacing many parts as well as servicing many others. They do not appear to have a pricing plan reflecting boiler service. A B&G coupler costs $20, and labor involved is quite minimal. According to my research, replacing the motor mounts would be about the same. Yet they strangely refused, and instead forced us to use another company for future HVAC needs. The Better Business Bureau of Asheville was contacted, and an offer to replace to mounts was eventually received. However, we declined to accept this offer as we no longer trust this business.

All went well and even signed up for a contract service which covered seasonal, emergency, and replacement if ever required.

Amazing! Through Angies List web site I requested an estimate on a new HVAC system. I suggested 3 different dates and times that would work for me the following week. Within a half hour, I had an email saying they would call me soon. Another 15 minutes and the call came in. Any of my suggested dates would work, but, they had time TODAY if I was available. It was my day off, so, yes, come on out. Arrived on time and proceeded to give me two full hours of investigation and inquiry as to my needs and desires for a new system. Presented me with a detailed proposal on the spot which highlighted, on the back, all of their guarantees and commitments. Of the two previous quotes I requested, one has never arrived and the other took two weeks. They pointed out complications that had not been noticed by the other companies. (Quality did not know I had received other quotes) My quote came in slightly lower than the other, but not for that reason only, I would only consider doing my business with Quality Air. Even if they had been slightly higher on the quote, I would look forward to much better service and attention than from any other company I looked at. The need is not urgent, so I haven't sighed a contract yet, but I feel no need to look further. Next spring, these folks are going to be putting in a new HVAC unit for me.

Called because air conditioner was installed just barely over a year ago and it wasn't working. Left a message, never received a call back. Called company back because I was leaving the country in the next couple days and wanted system fixed for our pets and house sitter. Arranged for a tech to come out, earliest they could arrive would be after we already left, so verbally told them our house sitter could authorize repairs needed and asked if they could bill us when we returned from our trip. Tech arrived to check out air conditioner. According to our house sitter he was late, didn't speak very good english and just said all the Freon was out of our system,(we don't have a Freon system). She made an appointment for him to come back and make repairs and when he didn't show, we had to call a different company to come. They did however send a $500 bill for doing nothing. Issue was most likely caused when originally installed by this company. So I ended up with a $700 bill from another company for something the original company should have warranted, but said they wouldn't no matter what since we were 2 months over our year warranty.

Ben was very professional and so very good at what he does. He explained everything very well.

It went well. No problems were found.

Repaired AC unit by replacing the contactor and taping some ductwork that had fallen. I was able to get an appointment the day after purchasing the diagnostic deal on Angie's list! Office staff and technician were very helpful and courteous. Will use this company again!

The Quality Air service provider I was to see in the morning was sick and I was assigned another. I received timely calls from Quality Air with this change and appreciated that they would still work with me on the same day. The provider showed up, was professional and spent a good amount of time looking at my HVAC unit. He replaced my thermostat at my request and told me my HVAC was in good working order. He set up another provider to look at air flow in my home for the following week. He showed me an annual service contract that was reasonably priced and left it with me, so that I could consider this more. This was a great experience and I would recommend this organization.