Quality Air

Heating and Air Conditioning, Electrical, Energy Efficiency Auditing

About us

Quality Air has been family owned and operated for over 25 years. Since 1990 owner Chuck Lynch has grown the company from a one man team to over 20 employees. As Asheville natives, our goal is to provide our neighbors excellence in quality and service. Whether your unit needs a full replacement, repairs, or you wish to begin a preventative maintenance schedule, our team is here to service your home 24/7. Give us a call today to schedule your appointment. At this time, we only do residential service & installation. We do not have any commercial services

Business highlights

35 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Service and install, Air conditioners, heat pumps, gas furnaces, oil furnaces, fan coils, boilers, packaged hybrid heat, packaged gas furnaces & air conditioners, packaged heat pumps, indoor air quality and thermostats.

Services we don't offer

Duct cleaning; Commercial heating & a/c services and installation

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.8206 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
2%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 176-200 of 206 reviews

Patrick F.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
good
Description of Work: heater furnace tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Quality Air
Thank you for the great review

Steven B.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Quality Air
Thank you for the great review

timothy B.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: cleaned gas log

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
3.0

Yes, I recommend this pro
$75

Response from Quality Air
Thank you for the review

Suzy M.
11/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Norma R.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced heating/cooling units. Was so pleased with the service and the information the technician provided me that I signed an ongoing service agreement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Quality Air
Thank you for taking the time to review us

Essie S.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Date of service: June 5, 2015 Cost of service: $29
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Quality Air
Thank you for the review

Nancy S.
09/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: He checked our heating system, cleaned parts of the unit and made sure everything was working. Friendly but professional. Very happy with everything he did.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Quality Air
Thank you for the review. We were scheduled for 1-2 pm and arrived at 12:31 pm so the punctuality "B" and Quality "B" are big concerns for us.(as are all of our ratings) Please feel free to call us or send an email so we can improve.

Joyce H.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Quality Air
Thank you for the review

ALLEN D.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Quality Air
Thank you for the review

Shermaine J.
08/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: He got the air conditioner to come on but when it wasn't cooling, he proceeded to do an overall check for leaks. He tried putting freon in and found leaks. He spent a long time there doing a thorough job. We came to the conclusion, the house needed a new system. It was my husband's deceased mother's house that we were preparing for sale. So we left it as is. My only concern was that we had signed up on line and paid the initial fee but because we were on a time constraint being from out of town, I called to confirm the appointment, only to find out that they were almost totally booked and could not come until the day we were planning to depart the area to return home. That I see as a problem with the on-line Angies's list system. The company was very accommodating and wnen a cancelation came in they were able to move us to an earlier date that would not conflict with our planned departure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Quality Air
Thank you for using us as your service provider, unfortunately in the extremes of heat and/or cold (like we are experiencing now) we do get a back log and we have created a list to help with some emergency situations like yours. I am glad that we were able to move you up on that list and get you taken care of. Thanks again for using us.

Stephanie J.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I bought a deal $79 for a 20-point air-conditioning tune-up. We also bought Freon.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Quality Air
Thank you for reviewing us.

James H.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Quality Air
Thank you for the review

Clayton O.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$7,000

Response from Quality Air
Thank you for the review

Celeste M H.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Quality Air
Thank you for the review

Bob W.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Performed inspection on two AC systems. One needed a capacitor replaced, and that was done immediately. Charges were reasonable. The technician was courteous and professional. Dispatcher called in advance to confirm the appointment both one day before and one hour before, and the technician arrived at the agreed upon time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Response from Quality Air
Thank you for the review and for being a client

Larry R.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: checked ac and heating we are cool

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Response from Quality Air
Thank you for the great review and taking time to do one.

Robert H.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Repaired ac system, also did additional general maintenance on the system. They were very nice and quite professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Quality Air
Thank you for the great review, this is how we gauge ourselves.

Kathleen T.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced unit. It went fine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Response from Quality Air
Thank you for the great review

John W.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: He inspected our Heat Pump/AC. I was impressed with his professionalism and decided to invest in Quality Air's yearly plan to keep our heating & cooling system running well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$37

Response from Quality Air
Thank you for the review and for joining our maintenance program.

Tom K.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Quality Air
Thanks for the review, we will share this in training this week.

Sharon H.
04/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: My 23 year old electric furnace and heat pump were replaced with a newer and more efficient system (new furnace & heat pump). The installation took approximately 5 1/2 hours. The staff was very neat and courteous. They removed and hauled away the old system for disposal and cleaned up after themselves. The technician explained clearly how to use my new system and recommended simple maintenance techniques to keep my investment operating properly. The entire staff of Quality Air was very professional.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Response from Quality Air
Thank you for the review

Joseph S.
03/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Based on their Angie's List rating, I called Quality Air to service my HVAC system after another company had tried for two years to fix it and were not able. QA found that the existing system was undersized, had no coolant (despite being refilled just a month prior by the other company), several ducts were blocked or disconnected, etc. They said it could be fixed but was near the end of it's useful life, and the cost of fixing properly would be almost the cost of replacement. They recommended an entire new system. It was installed promptly, professionally, and at reasonable cost for the amount of work involved. We are now comfortable in our home for the first time ever.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Response from Quality Air
Thank you for the review and we look forward to a lifetime relationship with you and your new system.

Edward C.
02/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The tech completed a full tuneup on both of my gas furnaces. He was very willing to educate me on the operation of my units. He also replaced both of my thermostats with higher quality units (I provided) and ensured they they worked properly. Very happy with the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$97

Response from Quality Air
Thanks for the review, we use these in training every week. I see all A's except on the "overall" . Is there some place that we failed and needs improvement? We really do want this information so we can improve.

Janice M.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Quality Air
Thank you for the review, we know it takes time out of your day to do one but we really appreciate the feedback so we can strive to be better.

kristen M.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The spent about 2 1/2 hours tuning up and doing maintenance on the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Quality Air
Thank you for the review, sometimes the cleaning takes a little longer than others but we want to be sure that it's done correctly so the problems don't pop up at the coldest time of the year.

Contact information

320 Sardis Rd, Asheville, NC 28806

http://www.firstqualityair.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed


Licensing

Bonded

Insured

Licensed*

Trade License Number
14873
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Electrical,
Energy Efficiency Auditing

FAQ

Quality Air is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Quality Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Quality Air offers free project estimates.
Yes, Quality Air offers eco-friendly accreditations.
No, Quality Air does not offer a senior discount.
Yes, Quality Air offers emergency services.
Yes, Quality Air offers warranties.
Quality Air offers the following services: Service and install, Air conditioners, heat pumps, gas furnaces, oil furnaces, fan coils, boilers, packaged hybrid heat, packaged gas furnaces & air conditioners, packaged heat pumps, indoor air quality and thermostats.
Duct cleaning; Commercial heating & a/c services and installation

Contact information

320 Sardis Rd, Asheville, NC 28806

http://www.firstqualityair.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed