72 Degrees Heating & Air Conditioning

DAN ARRIVED RIGHT ON TIME PRIOR TO THIS AND GAVE A CALL TO SAY HE WAS ON HIS WAY. I LIKED HIS PROFESSIONALLISM FROM THE FIRST. HE STARTED INSDE ON MY 2ND FLOOR UNIT AND WHILE IN THE ATTIC HE LOOKED UP INTO THE OPENING TO THE TINY CRAWL SPACE OF MY STORY AND 1/2 HOME. JUST TO SEE IF THERE WAS ANY ANY EVIDENCE FROM THE RAIN DAMAGE WHICH I WAS HAVING SOME ROOFING ISSUES WITH. HE POINTED TO AN AREA THAT HAD BEEN WET WHICH WAS HELPFUL SINCE I AM WORKING ON A HAIL DAMAGE CLAIM WITH MY INSURANCE COMPANY. I GOT GOOD PHOTOS OF THIS WHICH WERE HELPFUL AS AN EXTRA! THE UNIT WAS CLEANED, CHECKED OUT AND FOUND IN GOOD CONDITION. THEN HE WENT TO GROUND LEVEL CRAWL SPACE AND DID HIS CHECKUP ON THAT FIRST FLOOR FURNACE WHICH IS ONLY 2 YEARS OLD....WAS ALSO IN GOOD SHAPE. WHEN HE CHECKED THE TWO OUTSIDE UNITS HE CAME TO ME AND EXPLAINED THEIR SITUATION AS HE HAD DONE ON EACH OF THE OTHERS. THEY ARE IN GOOD COOLING CONDITION FOR NOW AND DOWN THE ROAD THERE MAY NEED TO BE SOME REPAIRS AS IS TRUE TO ALL AIR CONDITIONERS. I LOVED BEING A PART OF THE TECHNICAL EQUIPMENT VIEWING AND UNDERSTANDING IT!!! SO, THE IDEA IS THAT THEY BOTH COOL FOR NOW FINE BUT HAVE SOME AGE ON THEM AND WILL BE FINE UP TO WHO KNOWS WHEN...POSSIBLY SEVERAL YEARS.. HE GAVE ME VERY DOWN TO EARTH EXPLANATIONS WHICH I CLEARLY UNDERSTOOD AS I HAVE HAD MANY RENTAL HOUSES IN THE PAST. IT IS REASSSURING THAT DURING THESE MUGGY NIGHTS KNOWING THAT MY TOTAL SYSTEMS WORK BEAUTIFULLY AND THAT HE IS HERE FOR ME IF I EVER SHOULD NEED HIM. OF COURSE I KNOW MY FURNACES WILL BE THERE WHEN THIS HOT MUGGY TIME TURNS COLD AS OPPOSED TO YEAR BEFORE LAST WHEN ONE OF MY MY FURNACES DIED! MY TECHNICIAN AT THAT TIME HAS BEEN, AND STILL IS, A DISSAPPOINTMENT TO ME. I LEFT HIM AND BOUGHT MY NEW FURNACE FROM ANOTHER COMPANYY. DAN DID A THOROUGH TUNE UP OF ALL UNITS AND CLEANED THE OUTSIDE UNITS AFTER ALL OF THE EXPLANATIONS. HOW COULD ANYONE ASK FOR MORE. AND.....BE SO REASONABLY PRICED? I HAVE HIS CARD AND WILL DEFINITELY ASK FOR HIM OVER THE YEARS. HE IS GREAT TO WORK WITH AS I KNOW HE WILL BE GOOD IN THE FUTURE. HIS TRUE CARE FOR PEOPLE SHOWS IN HIS WORK. ....WHAT A NICE MAN AND COMPANY WHICH HE REPRESENTS.....YOU SHOULD CALL THEM.....I HAVE ALREADY GIVEN MY NEXT DOOR NEIGHBOR HIS PHONE NUMBER, AS, PREVIOUSLY, I HAD ASKED HER WHO SHE USED BEFORE CALLING 72 DEGREES COMPANY, THANKS TO ANGIES LIST.....SHE HASN'T USE ANYONE WHO HAS MET THE EXPECTATIONS SHE HAS. I GUESS SHE IS AS PARTICULAR AS I AM. I AM GLAD I LOOKED ON ANGIE'S LIST AND FOUND THE HVAC COMPANY FOR ME! AND FOR MY NEIGHBOR., ALSO!!!

After ordering the deal from Angies List, I received an email from them within 12hrs. I was able to schedule an appointment within 2 days. The service tech (James) was great. He came about 10min early, explained everything he was going to do, and then got right to work. He spent 3.5hrs inspecting and cleaning all my HVAC systems, he showed me pictures of all the dirt and crud he cleaned off, then he explained his readings on various parts of my HVAC. They did do a bit of 'upselling' in an attempt to sell their annual maintenance plan and filter plan, but they were very polite when I said I wasn't interested, so I didn't feel any hard-sell.

I purchased the Big Deal for our two systems, and feel I got my money's worth. The technician did all the things the Big Deal advertised. I was especially pleased with the cleaning of the various components. The tech showed me a picture of the cleaning stuff he used to get the dirt out of the AC coils. He mentioned the fact that since it was brown, I had a lot of dirt. He replaced a capacitor which was operating well outside its specifications. This will apparently keep my blower fan alive and save me money.

My experience was quite positive. Dan said that my 11-year old equipment was in good repair and offered some suggestions for improvement, but did not try to sell me anything. I highly recommend 72 Degrees!

I purchased the online Angie's Deal of $79/unit for furnace and A/C maintenance/tune up. The company promptly called me up the next morning to schedule a time for service. I was able to receive an appointment for the next day. The technician arrived within the promised 2 hour window and was courteous and professional. He performed the services and restored the settings on the thermostat to where they had been. There was no "hard sale" of any kind. Everything was functioning well, but getting old I was told (this I expected). He was also helpful in warning about the importance of a carbon monoxide detectors as the heat is gas and if the aging furnace cracks it could be deadly. The service took about 40 minutes start to finish.

I had been getting the runaround for over a week from my home warranty company, who kept trying to deny that our air conditioner was broken in a way they would cover. The condensate pump had failed on our house (in which we've only lived a month). We have been without air conditioning for 9 days already, with two small children, and the warranty people were going to make us wait another day just to look at the unit again, with additional days' wait to repair. In desperation, I looked on Angie's List to see if I could find a more responsive company. 72 degrees listened to my story, and they arranged to have someone come out today. I called them around 1pm, and they said that the tech might be here after 5pm owing to the hour I called. An hour later, they called to see if I would mind if the tech got here earlier and gave me an ETA. Not only did the tech show up on time, but from the time he arrived on my doorstep to the time I felt the air come on, it only took eighteen (18) minutes. Eighteen minutes to fix what another company was going to take more than ten days to think about! I called my realtor, and the warranty company was so embarrassed by the rapidity of 72 Degrees' service, that they agreed to reimburse us the full $437 amount. (The $437 was after applying the Angie's List $25 coupon.) Since the warranty company was concerned that the pump may have failed for one of their non-covered reasons, the tech, Bill, made sure to note the actual cause of the pump failure on my receipt so that I might be reimbursed. The receptionist was amazingly helpful and quick to keep me up to date, the tech was professional, competent, and helpful, and I am 100% impressed with this company. I only marked "B" on price because I don't know enough about HVAC pricing to know where their price goes on the scale. I think the price was totally worth it, though! My babies are not too sweaty headed to nap now, and we are not swamped with humidity inside the house. Not only would I theoretically use this company's services again, I definitely will. I signed up for the semi-annual maintenance plan before the tech left.

Requested the company look at an issue with my A/C blower housing building condensation. I noticed the major leak on a Sunday. When I called, I was told a technician would call me back for a service call. That return call happened two days later. After rescheduling with me twice, they finally made it out to look at my A/C unit. The technician was more than professional and did every check he could do in his skill set (according to him). He found nothing wrong with the system, but noticed an obvious build-up in rust as a result of water retaining in the housing. The tech called his boss and promised me, in writing, I would be notified the next day for him and his boss to come back and do more checks or possibly a quote for a new unit after I expressed I was interested in that option as well. He then proceeded to claim the $79 for the service call with nothing other than a couple of checks performed. I have not heard anything from 72 degrees since then. Tech name: Chris B Boss name: David

Over all it went great as described in the aforegoing paragraph.

The technician, Curtis, was very thorough and professional. He took that unit apart and cleaned and tested every component. He explained everything he was doing and went over his report with me before he left. My unit was working OK unit to begin with, but I know it is in perfect condition now. I was so impressed that I have signed up with 72 Degrees for annual checkups for both the AC and the heating unit. This is the third company I have hired from Angie's List and I have been very satisfied with all of them. (Gutter Cleaning Professionals and Artisan Irrigation are the others.) It is so much better than picking out of the phone book or having to call neighbors to get recommendations, which may or may not work.

I like the service. They are very neat and clean. They were meticulous in the small details, which is one of the things I've noticed about them. The service was quick and they were very responsive. There were a couple of miscommunications and that type of thing but the issue was resolved within half an hour after I called the office. It was a minor thing but it impressed me with the quickness of the customer service. The price could always be better. I will absolutely use them in the future.

I tried to use the Angie's List coupon for spring service on my air conditioning unit but was told, the company doesn't own a ladder long enough to get to the attic unit. This seems strange as I've had attic units in the past and techs have always come out with long ladders. In addition, I feel I should warn people that the tech had my phone number but didn't call for directions when he wasn't able to gps my address. Nor did he call to let me know when to expect him. When the "8 to 10 am" window was about up, I called the office. They didn't know where he was and had to track him down. Have to grade poorly for that, too. And, since I had to call them a week after the tech didn't repair anything, only to be told they couldn't help me, I'd have to give them a poor grade for not following up w/ me in a timely manner. (I took time off from work, to be here for the tech, who didn't repair anything.) The company is going to arrange for a refund of the money for the Angie's List coupon but that's small consolation for wasting my time and still not getting serviced.

OK - they had listed phone number incorrectly and did not show up for first scheduled appointment because they had not contacted us to confirm someone would be home.

I bought a coupon from Angie's List for an annual tune-up and service of my A/C units (x2). The next day a representative called to make the appointment - I was happy about this prompt service as I didn't have to remember to do it. The day of the appointment, the service man called to tell me he was on the way. He went to work and found that I needed a part for my upstairs unit. Everything went smoothly and was start to finish easy on my part.

Found them through a Angies list "groupon like" offer for ac tune up Punctual Explain things to me in terms I understood Will definitely use them ever year My 72 degreee guy was out of Sanford ( same company different location)

People from 72 Degrees Heating and Air Conditioning Company were very professional. The company seems to offer a good warranty program. Their people are very quick to come out if one has a problem. I would recommend them. Their interaction with their customers is very good. They are prompt. The air conditioning unit that we purchased from them has worked better than the other ones we have had in the past. We are pleased with that. I would use them again in the future.

The serviceman was very prompt. He answered all questions without hesitation which gave me confidence in his knowledge. He also volunteered info about mold, which I forgot to ask about. The system inspection was more extensive than the one given by the previous company. I will definitely keep this company in mind if I develop any heating/cooling problem.

The service guy arrived as scheduled and performed service on all three systems, spending approx 2 hrs and everything checked out fine.

They were very prompt in scheduling and letting me know they were on the way. The service technician performed the tuneup and used booties on his boots so as not to track anything in the house. He was very cordial and I would definately call them again.

Another service company had diagnosed the evap. coils in my A/C units as needing replacement. I thought their quote to do the work was high so I shopped around and 72 Degrees was one of the providers I called. Unfortunately 72 Degrees was unwilling to accept the prior diagnosis and insisted that they would need to perform their own problem determination for $160 before quoting me a repair estimate. Since I was confident in the initial diagnosis & was not interested in paying another diagnostic fee I took my business elsewhere.

Everyone I interacted with was very professional as well as friendly. There were other groups that I looked at that were less expensive, but 72 has the BEST warranties out of the service providers I looked into. I know they stand behind it as well. One of my friends used them and had an issue after installation; he told me the fix was taken care of immediately, and the president of the company came out to make sure he was satisfied. These folks stand behind their name and that means a lot to me.

Heating had cut out, called a number of places and these guys were the first to get back to us, and happened to be the cheapest service call price. ($79) Nice thing: didn't have higher rate for after hours. Came and spent a bit looking at the furnace, turns out our circuit board needed replacing. Of the few things they had to order parts for, this was one of them. Offered space heaters, but we declined, as we still had heat upstairs (separate systems). Said would come back when it came in. Upon calling the next morning to confirm that's what we wanted (we were also considering replacing the whole unit, or seeing if we could re-solder the board ourselves, silly people we are) they ordered the part, but told us it'd be a few days since noone had it locally. Was bummed, but upon another call she pushed to force someone to go looking for it and indeed there was one, so she cut the repair time from "a couple days for shipping and then we'll be out the next day" to "tomorrow." Yay. Apparently guy went to pick up part at 6am or somesuch terrible-ness, and was repairing it the next morning. I wasn't home when he got there to do the work, but he started without me and by the time i was driving up he was done and just needed to be sure the whole thing worked with the thermostat. All in all out of heat downstairs for 1.5 days, glad it wasn't longer. We were happy enough with them to buy a service contract for our whole system, which gave us a discount on the part and extended the warrantee on it. Our total of 800 was 79 for the initial service call, ~550 for the part with discount, and ~170 for the year long service contract. Friendly, clean, prompt, and did their best to get us heated again ASAP. Would definitely use again.

The price was higher than others. The customer service seemed to be a major component of their overall package. They followed up several times so they were constantly engaged through the quoting process.

They did a very good job. They came in and finished the job in less than a day. Everything has been working fine since. The guys were very professional, courteous, and very knowledgeable. They used drop-cloths and wore booties so that they did not dirty our house.

The duct work and initial installation of the new HVAC system started on a Thursday and we were told the installation was complete at 5:00 pm on Friday. Although this company claims to leave your house in the same condition they found it, the installation crew left mud and adhesive in the utility room. They also did not rehang a door they had removed. To make matters worse, by 7:30 pm Friday night, the HVAC outside unit was making a sound I can only liken to a helicopter landing!! We called the 24 hr service number and were told to turn the system off and they would return the next morning at 8:00 am. They finally arrived on Saturday at 10:30 am (yes, not happy about they 2 1/2 hr delay and the loss of the day's plan to this installation) and when the service gentleman looked at the system he discovered that the initial installers had wired the HVAC system incorrectly. He rewired the system and then we asked him to go over the system with us as the initial installers were in such a hurry to leave, they had only given us the new thermostat box, with the instructions, to read. It was then that we discovered that several of the upgrades we have on our signed contract had not been installed. We called 72 Degrees on Monday and were told that the upgrade items weren't on their copy of the contract and we would need to talk to the gentleman that sold us the HVAC system. We called him immediately and were told that those items were in fact on the contract (in the notes part of the contract - not on the "checklist") and we were in fact entailed to the upgrades. We scheduled a time for the remainder of the system to be installed, but the evening before they were due to come back (2 weeks after the initial installation), we got a call that the ordered upgrade parts were had not been delivered from the supplier. The upgrade installation was rescheduled for the next week. They returned to install the upgrades and discovered that one of the parts was missing. They installed what they could and told us they would be back to install the remaining part when it was received. Approximately 10 days later, the part was in and they returned to install the last part. Finally, by Thanksgiving we had our complete HVAC system installed (yes, 5 weeks after the initial installation). Very disappointed in 72 Degrees taking 5 weeks to complete an HVAC installation!! We can say that new Installation Manager (the one that worked for 72 Degrees at the beginning of our installation was no longer with the company by the end of our installation) accompanied the installers at the upgrade installation to make sure everything was done properly. The Installation Manager and the office person (Beth) were great during this whole prolonged installation and they would be the reason we would use 72 Degrees again. In addition, 72 Degrees reduced the price of the HVAC package by $500 since the installation wasn't complete in the time period promised. We can also report that the installers were great (after the initial installation) of leaving our utility room/area in as good as, if not in better condition, then it was prior to their arrival. We believe our experience was an anomaly. We also believe that 72 Degrees did everything they could to make this as good an experience as they could under the circumstances and they worked hard to rectify any issues.

Salesperson came and inspected heating system. Tried to sell us duct cleaning service, which is not what we had him there for. Gave us an estimate around $7,000 - approx $3,000 more than other HVAC Co estimates. Included all kinds of extras - lifetime parts and repair for unit among other things. It all sounds good, except that you are paying for all these "maybe situations" up front. Also the unit they wanted to install did not have very good rating.