72 Degrees Heating & Air Conditioning

I received a call from the company within 1 day of purchasing coupon from Angie's List. They scheduled the service for the same day. The service worker was very kind and professional. He left a contract for monthly or yearly service plan but was not at all pushy about selling it.

I used them because they received good reviews. I was happy with them. They actually argued with the supplier to try to get the parts down which they needed to replace. Their quality of work was very good.

I had purchased a system tune-up coupon on Angie's List and talked with a company representative the next day to schedule the service. The service rep. arrived on time, wore protective footwear, provided very good updates and explanations while providing the needed service and departed after completing the work and answering all my questions. I have a very good understanding of the current status of our system and look forward to a good and honest business relationship with 72 degrees. Note: the service rep. even provided treats (after asking if it was ok) to our two 4-legged canine friends.

The first time they were exactly on time, the second time they ran a little late but it was no problem. The options to fix the problem were very straightforward and the technician was very informative and not pushy about making any decisions. The one thing I did not like about 72 Degrees, and this is very minor, but the people who answer the phone say "Hello, this is 72 Degrees, how can I make you smile today?" It's very annoying! I don't want to be asked how I can smile today! And I had to call numerous times for various reasons. I found one of the people who initially took my call a little inexperienced and not great at communicating, but everyone else seemed to be professional and helpful. I just didn't like the whole smile thing. It puts me off, but I would use them again because they were very professional and very quick to solve our heating/air problem.

They were prompt and clean and they did what they are supposed to do. They were great.

I like them so much that I've signed a contract with them for two visits a year. They check and clean everything, as well as recommend repairs. I am completely happy with the services they provide, and can highly recommend them.

Overall a very good experience. Technician was clean, courteous, and completed the work. My only issue is that my appointment was for 8:30am. At 8:10am I was called and told the technician would arrive around 9:15am. When I explained I had an 8:30am appointment I received no explanation for the delay.

The guy was great. I didn't get the feeling he was being disingenuous or trying to up sell me. It was really nice.

This was our first experience with Angie's List and 72 degrees. We moved here two years ago and had a bad experience (or three) with ARS and our home warranty. Beyond the poor service and the attempted up-sales on each call, we continue to receive all too frequent phone calls from ARS. It was worth joining Angie's list just to identify a more respected alternative. We basically chose 72 degrees based on all the positive feedback. When we called someone answered right away. She explained the whole Angie's list process to us and indicated she hadn't received the email yet, but was happy to schedule. I pulled up the coupons I had just purchased and read her the codes. She was very nice about my ignorance of the process. She was happy to schedule it right away at convenient time for our schedule. We had Curtis as the service person. He arrived on time and was very personable and appropriate. When he was working on the units I asked him a ton of questions and he was happy to explain everything to me. Again, he had a great demeanor and is a genuinely nice guy. He was here a few hours. It took a little longer than I thought, but he was working the whole time. Again, with our friends at ARS, I recall them sitting in their vehicle quite a lot. Curtis was working the whole time. At the end, he did write-up their offer for an annual service agreement, but wasn't pushy about it at all. Overall, I didn't have any complaints. I don't think the price was exceptional and I suspect other providers would have given us a similar deal, but it was good. The professionalism and friendliness of Curtis was well worth it. So we'd highly recommend 72 degrees. Not a bad first experience with Angie's List. We hope they all go this well.

For full disclosure, I had initially rated this company more poorly overall and on price. I have edited this review to reflect my feelings on this company after having a lengthy discussion with the owner. My previous review was posted prematurely, and would have most certainly been different had I spoken with the owner sooner. I was so impressed by the discussion, and what he offered to do to make me happy, that I felt I needed to change this review to more accurately reflect my opinion. Review: The technician they sent out was very good, and identified a problem that has gone unresolved after two different companies, including the install company, with my furnace on the dual fuel unit. My system is more complex than most, as I have a dual zone single system installation with a dual fuel system (can heat with natural gas or heatpump). The added complexity makes it easy for other companies to throw parts at the problem without really identifying the real issue. This was the case with the two previous companies I used to attempt to correct the issue. The technician also determined that my compressor had gone bad in a 3 year old unit and needed replacing. 72 Degrees did not install this unit. Ultimately I chose not to use 72 Degrees to replace my compressor. They scored a C on pricing because for my particular work they were no better than average on pricing. To receive a B or higher, you must provide better than market rate. Price rating does not include things such as warranty, because these additions are hard to value. Since price is so important in todays economic times, you can't get an A overall with a C in pricing. I will give them an opportunity to service my HVACs in the future and you shouldnt hesitate to give them a call.

They did a great job and their service call was comprehensive. The staff was pleasant, informed and did additional things that my previous company of 8 years did not do. I will use them again in the future. I have no complaint; they did a fine job and I am really pleased.

The technician arrived right on time (maybe even a little early), and he did a thorough job. He explained very clearly what he was measuring, inspecting, and cleaning, and told me which components of our system were working well and which were areas to watch. He explained what parts we might need to replace soon, and discussed a few different options we would have down the road when we need to replace our system. I feel that I understand our system much better thanks to the technician's experience and ability to explain things clearly. Also, I didn't feel any pressure to buy more services, which is nice.

Completely satisfied with professionalism, punctuality and pricing. We had Dan G as our technician and he told us what he was doing step by step and gave us great information on how to get the most efficiency from our system. Was respectful of our home which with a lot of contractors is unheard of.

+We will continue to use this company as long as they continue to provide service like the first vist. Thanks!

Outstanding service visit and consultation.

I saw the Big Deal special for a 34-Point Heating and A/C System Precision Tune-up and Professional Cleaning on Angie's list, and since I hadn't had my HVAC serviced since buying my house 5+ years ago, I decided to give them a try. Excellent decision! I found the company polite, attentive and responsive to my needs/timeline when I called to schedule the service. On the day of the service, the technician showed up right on time and ready to get down to work. And he was terrific-- at once superbly friendly and entirely professional. And very efficient too. He performed the check and cleaning and let me know clearly and in detail what he'd done, what he'd found, what he recommended, and why. I'd had a back-up in one of my A/C lines which might have caused a big problem if it had continued undiscovered, but he found it, removed the blockage and recommended a more regular service schedule, which does make sense. Also, he adjusted the pressure so that my gas furnace would burn with maximum efficiency. No extra work required now. No hard sell. Just good advice to stay on top of routine care and save myself a problem later on. I will certainly use this company again.

It went very smoothly. I was very impressed by the professionalism, the friendliness and the thoughtfulness of the installation team. When they came into the house to put in the thermostat, they put little paper booties on their shoes to keep my carpets clean. When they left overnight they cleaned up the work site even though they would be returning in the morning. They worked steadily and carefully. The project manager called during the day to check on the work and the workers. 72 Degrees exceeded my expectations.

The ad implied you would receive tune up on both heat and ac side . When the tech arrived I asked if he would be servicing both he said you cant service the ac side during cold weather. after he finished the tune up on the heat side and left a customer srevice rep called from 72 Degrees and asked if I was satisfied with service I told her about the ad stating ac service. I havent heard anymore from the company, not sure The Deal was a good deal for me.

Everything went according to the timelines and commitments made by the company. The installers were efficient and they cleaned up well, leaving everything as they found it. They protected the flooring in the house and removed all the construction debris completely. So far, the systems is working well.

He gave me the part number and we looked it up on the web. The EMM3U board could be had for $165.00. He said that he would get back to me the next day with the price. I didn't hear from him on Thursday and Friday I called in because I didn't want to go the weekend without heat. When he called later n the day, he said that the part would be $550+. No I can understand that they would want to mark up the part a bit, and I'm kinda OK with doubling the price if that was how they would make up the cost of the return call. but almost 4X??? come on.... I ended up buying it over the web as a kit with an new DAT and transformer for about $190. I installed them myself and it worked fine, so the diagnosis was good. I understand that the system was down, but when I went to do the installation, I found that the covers were not properly reinstalled. I guess that was OK if he thought that he was coming back. I had a bit of a problem with the serviceman's dirty hands on my wall leaving smudges. He forgot his tools and I had to run after him as he was leaving to give them to him. The front office was very polite and accommodating. I hope that this was just one of those things with the serviceman having a bad day. Other than these issues he was very polite and cheerful. He did seem to know what he was doing.

I used them through the Angie’s List deal. I had to buy a coupon through Angie’s List and then the service was from 72 Degrees. They were really bad. It was like a fine tune-up service for the air conditioner for maybe $100 or $200. We had to get antifreeze on our unit. I could have called somebody off the street from the phone book and I probably would have paid less than what they charged us for 2 gallons. I had previously been charged $35 for the same amount. All they wanted to do was try to get us to replace our whole system. They said we had mold in our system. They raised a lot of red flags. After that, I interviewed five more air conditioning people and they told us that I didn’t really have a problem. I decided to use them when it said reputable company on Angie’s List. I thought they were going to be good, but they really turned our life around by telling us that we had mold in our system, we have to replace the whole thing and we should consider replacing both the systems. So, it was like a nightmare. I checked them out and they had good reviews.

VERY WELL! Our furnace went out on Friday, Oct. 28th. We called the company with whom we had a maintenance contract to come address the problem. The situation was our furnace was 23 years old and the AC unit was 16 years old. It was going to take $6-700 to "fix" the problem, but the recommendation was to replace the whole system. In addition this company recommended an expensive improvement to the crawl space, and that the furnace be relocated as a "package unit" outside the crawl space. The furnace was going to be a lower efficiency furnace than the one being replaced and the relocation of the unit to the outside seemed to only be for their convience and certainly not for our benefit. The estimated price seemed high but, we accepted their recommendation and scheduled installation for the following Monday. In talking to our son, (who is a residentail contractor some 300 miles away) about the situation and the recommendatioins, he suggested that we contact someone else for a second opinion. We went on line, found several companies, and 72 Degrees called and came to the house Sunday afternoon. The person went under the house, inspected the situation recommending replacement of the units, but certainly not moving the units outside in the elements or getting a lower efficiency unit. The warranties with 72 Degrees were better than the first company as well, so we decided to go with 72 Degrees. They could start installation on Monday as well; showed up when they said they would, and completed the job as promised. We would recommend 72 Degrees wholeheartedly, and we would recommend Kurt and Tony as our "Preferred Technicians!"

They responded prompt and the person came when they said they would come. When he was doing the work, he did not rush and explained exactly what he was doing. I have not had any problems since they came out. They are probably one of the best companies I have gotten since I have been a member of Angie's List.

He was very thorough and professional, even covering his shoes when he came in. I will definitely use them again.

Their receptionist got both my address and phone number wrong. So when the time for my appointment came, no one showed up. Only after calling the receptionist did she figure out what she had done. She offered to have someone come out that evening, but I said it was fine and that someone could come in the morning. The tech came out the next morning on time and helped me figure out an issue with my thermostat and gave me some really good information on keeping my system running efficiently. Other than the receptionist's screw-up, everything went very well. I will definitely use them again and am going to purchase their monthly service agreement.