72 Degrees Heating & Air Conditioning

My system was checked out and there were problems with the system. I needed to have the unit replaced. My unit was turned off because of the chance of carbon monoxide. They were very professional.

The company used different crews to remove the old systems and replace the new ones. They brought quite a few workers and both the removal and install were complete in one day. They were very much on task and efficient. h

Very professional and personable technician. He commented on my oil furnace as a real rarity in the south, even took a look at it, simply amazed that I had one, plus told me that it appeared also to be on good shape, guessed its age (came within a year). He also advised me to get the ivy away from my A/C pad. He was from the Boston area, which is why he recognized my oil furnace. That instantly made his company my preferred company in case my furnace goes out.

Arrived in a timely manner. Turned system on to check it was operating properly. Cleaned outside unit. Went into attic space to check furnance to make sure it was operating properly. Clean, prompt, and courteous.

They gave an Angie's List coupon even though I did not print it out. They were able to come the same day when other companies could not. The technician was friendly and knowledgeable, got me up and running, and did a great job. This was when the temperatures were in the 90 degrees plus range.

Full installation took two weeks and not the one day originally promised. Delays were because missing or incorrectly ordered parts and sick workmen. Apparently not a large enough company to cover missing workmen. The enlarged air return upstairs was supposed to improve equalization of temperature between upstairs and down - it has not. The new Amana unit is very quiet - no complaints there. Workmen left stains in carpet necessitating professional carpet cleaning which they say they will cover. Went through three estimates before hiring this company. They were the middle priced of the three.

We have found a gem in this company. Since moving to North Carolina in August, we have had 72 Degrees do a number of HVAC checks and repairs along with the installation of surge protectors on our equipment. They even had to install a motor on one of the furnaces. We have talked with both Nikki and Barbara on the phone. Each has provided cheerful, efficient service and ensures the work is scheduled almost immediately. Both Curtis and Dan have provided service. Curtis even came on a Sunday to install the motor. Dan came on New Year's Eve to take care of a non-working heat pump. Both of these men have provided helpful information and instruction on the equipment and have given thorough service, plus they are really nice guys to have come. Finding this company through Angie's List has been a real plus to our relocation to North Carolina.

72 Degrees tech did a much more thorough inspection than the company I hired the year before. Gave me detailed info on how they were doing the diagnostic (while I watched), and detailed info on what I needed to do to keep my system running well. Very friendly, too! Will hire again.

I don't actually remember the actually date. I called 72 Degrees Heating and Air to check and clean my heating unit. I do not recall the service man;s name.(he did tell me his name) He began to explain what he was going to do and proceed to clean and inspect my furnace. He did a great job with clean up and made sure all my questions were answered. It was a great experience.

prompt/professional and thorough

The house has two units, one upstairs and one downstairs. The service guy was here about 45 minutes total and told me that I needed one new system, and although I could get by with the other one, it was rusted out and would need major repairs soon since both were probably put in when the house was built (in the 90s). I obviously needed a second opinion and consulted Angie's List for a second name. The second inspection was quite different. This time I was told that both units were fine... that one was newer than the other, but both were in good condition. I purchased a service contract and will see them when it is time for the spring inspection before AC time. I have had no problems with either unit.

The 72 Degrees staffer was on time and professional. He fully explained what he was doing during the inspection and seemed happy to answer questions.

The service man who performed our check was great. He really knew what he was talking about. He was very clear and thorough in explaining everything to us. I would definitely recommend them and will use them in the future.

He arrived on time and explained the process.

Not too bad. I purchased this as an "Angie's big deal" for $49.00. The technician came out and told me my unit was pretty old and needed a component to help it start quicker so there would'nt be so much strain on the system so I agreed to buy it. I did not need any freon but the technician suggested a service plan which I did purchase. A different technician came back in the fall to check the heating system. He suggested a chemical cleaner to clean the cooling fins inside the heater. It was pretty expensive so I declined and he said I should have it done next time. They seemed to do good work but I was under the impression that they were always wanting me to buy something else.

It went very well. The tech spent quite a bit of time cleaning the unit with his own water hose and cleaning materials. He gave us a report of several things that should be fixed, such as the air ducts. He took pictures under the house so we could see what he was describing. At one point, he washed a copperhead out of under our air unit, and still kept working! He was brave. He was also very personable. He represented the company well.

The maintenance technician is always prompt and does a thorough check of the system. He also advises of any items I should monitor for the future.

Company advised they did not service my area.

We are so please with this company and would consider to use them again.

The technician arrived about 20 min. late (note we were a 3-5PM appointment so not too bad). On arrival, I reviewed with him that the lower unit was filling with water in the overflow pan. He looked at the piping and blew thru the overflow valve using his mouth. This cleared the u joint and he told me he'd double check, but this should do it for the overflow pan problem. After performing the service he gave me a bill for an incremental $179 for fixing the overflow pan problem. i let him go, but called the office the next day as I was irritated it cost $179 to blow thru the pipe. The office was great and gave me a free creidt for future service and all eneded well.

Overall it was a positive experience. The work was performed to my expectation and the technician was professional. They did have to change the appointment to a different time than we had scheduled, which took about a week to get straightened out.

The technician arrived promptly and was courteous and professional. He found a defective part that would have caused a bigger problem if not replaced. I decided to enter into a yearly contract with them for regular service and maintenance.

The office personnel were also very good. Called back promptly after I left a message w/ the answering service over a weekend. Called to confirm the appointment the day before and when the technician was in route. very professional all around.

I found a coupon for an annual checkup on my heating system. I called and made an appointment. Two days before the appointment, the company called and asked to reschedule because a technician was ill. We rescheduled and they did come on the rescheduled date. The serviceman was polite and respectful, answering all my questions. He checked both my systems and found that a capacitor was bad on my AC unit and warned that it might cause the compressor to not work when I started using the AC in the spring/summer. If that happened, it would cost a service trip charge so I decided to go ahead and have him fix it now. He brought the part into the house and measured it so I could see that it was out of spec to insure that I knew I did need it. He fixed it and then offered an annual contract which I declined so that I could continue to use coupons as they became available.

I take no pleasure in writing a negative review, but Angie's list has been after my feedback for months. Other customers deserve to know. I bought a "Big Deal" offer. Face value of $49 towards repair, but $500 towards installation if I needed a new heating system. The owner was nice. I spoke to him directly. However, no one else knew about the Big Deal. What I wanted was simple - Can you repair it? If not, give me an estimate for a new one. The new one was apparently more exciting because they sent a sales rep that could not evaluate the unit. I complained and the owner apologized. He promised a bona fide repair person the next day. It was 50 degrees in the house for the sales call. He did not know anything about the $500, but he proceeded to write down $12,000, then he scratched it out, and wrote $10,000. He thought he was being gracious since the "discount" was bigger than $500. What was really going on was obvious. It was pretty awful. When the repair guy showed up the next day, he was clearly competent. He got right to work. He suggested a new system. He was being sincere. I told him that I really wanted one more season out of the unit. He found a small part that had failed. "Can you believe that they want $250 for this part?" Frankly, I didn't believe him, so I said that he should not bother, and that I would explore other options. I was willing to do this even with no heat in the house, and knowing that I had to wait. He responded, "What if I could do it for $75". I agreed paying about $100 after my $49 prepayment was applied. The $49 covered part of the service call, but not the part. I was so uncomfortable that I had a second repair man from another company review his work. I was suspicious about the part. I was able to confirm that his original quote was very, very high. It took numerous phone calls to get the $49 applied to the repair. I was repeatedly told that it only applied to new equipment. I had to take a screen shot of the Angie's List email and send a copy to the office. I was charged the full amount, but eventually the charge was corrected. So twice the first price was a complete fiction, and then they bargin from there. A year later, and it still makes me uncomfortable. I would never do business with them again. I have lapsed my Angie's list subscription. It was such a turn off that I would never utilize a Big Deal again from any service provider. UPDATE: I emailed the receipt for the "Big Deal" to 72 Degrees, but didn't get a response. As a courtesy I waited a month before posting this update. I found the original receipt. 1/20/12, Tech "Chris H.", amount paid $79 Diagnostic Fee, $132 "Rollout switch" totaling $211. My other HVAC guy wasn't too impressed with those prices, and that was after coming down from $250 for the switch. I didn't expect HVAC prices to be like bargaining at a yard sale or used car dealer. There could be a billing address, physical address mixup, but there is certainly no confusion about the service provider. I'm sure the statement was intended to attenuate the impact of my review, but I think failing to find me simply makes it look worse. I think you have better options out there. Caveat Emptor.