72 Degrees Heating & Air Conditioning

72 degree's was here on time and professional. He worked on both of our units for around 1 1/2 hours, gave a great diagnosis of the health of our system, and found a few small problems that he was able to fix while doing the inspection. I was very pleased with his knowledge and thoroughness. We'll definitely be using them again!

Positive experience. Would use again.

Good service but had to reschedule.

Kyle arrived on time and was extremely courteous and knowledgeable. He took the time to patiently answer several questions I had about the AC units that he was checking. He was careful to use shoe covers when he came into the house to prevent bringing dirt into my home. He explained what he was going to do and what to expect during the visit. A nice feature from the company was sending me an email with Kyle's picture so I knew who it was that was coming.

The technician arrived on-time and was courteous. After his inspection, he held a Carbon Monoxide (CO) meter directly above one of the vents. The meter started counting up and peaked at about 14ppm. The technician warned me of the danger of Carbon Monoxide and was more than happy to put me in touch with one of the members of his sales staff. He indicated on my inspection form that the system was unsafe to operate. I had a second company come out and inspect the system. They examined the heat exchanger and exhaust system thoroughly and found no faults. After the visit from 72Deg, I purchased a Kidde Nighthawk CO detector with a digital display & mounted it near the same vent the 72Deg technician tested. I also purchased a Quantum Eye CO detector, and mounted it directly over the vent in the vent's airflow. The Quantum Eye is typically used in piston powered aircraft and uses a chemically coated "biomimetic" sensor element that changes color in the presence of CO. Over the past year, neither of these detectors indicated hazardous levels of CO. The Nighthawk detector has remained at zero, and the Quantum Eye has never changed color. CO is naturally present in the environment, it is certain concentrations of CO that is hazardous, just as high concentrations of CO2, Carbon Dioxide (which we exhale) can be dangerous. I will not offer a reason why the technician felt that my system was producing levels of CO that would be concerning. I will leave it to the reader to draw their own conclusions.

I have not yet had the service done but I am impressed at how attentive and knowledgeable they were, I am looking forward to my tune up next week!

The coils of the air conditioner were dirty so they cleaned it and serviced it. It is a brand new house but it sat for a year and a half before they sold it. It was great service. They were very friendly.

Vey well. Prompt, clean, returned things to pre=-visit state

As good as it could. Tim did a good job finding the problem. He was very prompt & professional. Frustrating that this part was just replaced a month ago & now has to be again because we will be without heat until part arrives. However, this company has taken good care of our home for years. Would recommend them.

Very through, professional technician.

We have a home warranty company, AHS. When our heat went out on a weekend night, they were unable to locate a contractor to fix the problem, so they authorized me to locate one. I was fortunate to be able to get hold of 72 Degrees. They sent someone within hours of my call, he diagnosed the problem, contacted AHS for approval of the repair, and then made the repair. I had heat again in a few minutes - it was a blown fuse in the air handler. The technician they sent was a local man named Kenna. A few weeks later, the same thing happened; no heat on a weekend. I contacted 72 Degrees and soon they sent out a tech. This time the problem was the fan on the heat pump. This would be a several hundred dollar problem. The technician, Curtis, contacted the manufacturer and found that it was still under warranty. He was able to replace the fan and charged only for the labor. Both Kenna and Curtis were very helpful in working with the home warranty company and explaining to them what was going on so that AHS would approve and pay for the work. I would definitely recommend 72 Degrees for any heating or AC issues.

Overall I believe this company does good work and has treated me fairly in the past. I've had a HVAC contract with them for two years now. It's not cheap but insures our HVAC systems are working properly before the summer heat and cold winter hit. Overall I'm satisfied with their service. However, on the last visit I feel a little taken advantage of or nickel and dimed for what amounts to a simple adjustment. I'm going to shop around for other highly rated vendors before renewing another contract with 72 Degrees. To their credit, they do respond promptly to appointments and problems.

On a scheduled maintenance visit in July 12' they told us we needed a device to help our unit power up. The idiot tech didn't realize it wasn't compatible with our unit, so the whole system shut down the day we went on vacation and our house sat in 100 degree heat for 3 weeks. When we returned to our 100 degree house, they removed the device and everything was fine. For an encore, they returned in January after we had rented out the house. He found a lot of dirt and some "growth" on the fan. Despite not being a mold expert, the tech then told our renters that it could be mold and they freaked out. Instead of being a professional vendor and calling us so we could take action to fix the problem, he completely panicked the tenants who immediately asked to leave. Keep in mind, this company has been servicing the house for over a year, they obviously never cleaned the fan before or it would'nt have been as bad as it was. We decided to immediately replace the unit. They quoted us $6,500. We used a company that gave us the same unit for $4,800. When I called to speak to a manager, he called me a "slum lord" because I wanted to told of what he found before he ran his mouth to the tenants when he himself said he wasn't an expert (not to mention, hadn't been cleaning the system like I was paying them to do) Simply put, 72 degrees is the most unprofessional and rude company I have ever dealt with. I would strongly urge any company who's using them to think twice and any homeowner using them to find a business that will treat them with respect instead of the attrocious and vicious way I was treated.

72 Degrees Heating and Air Conditioning were very good. They fixed what I needed and there was a small problem which they came back and fixed without any additional charge. I liked them well enough that I bought their monthly maintenance package but again the big deal has given them a huge amount of business and it has been hard to reschedule for it. I expected that when I purchased that, they would call me early in the fall of this year for the winter review and they didn't call for quite some time even though I reminded them and although now, a couple of weeks ago, they called to reschedule it, it just doesn't seem convenient right now. The initial service of the big deal was good.

72 Degrees Heating and Air Conditioning. The Angie's Big Deal was that they would do two of them and I had to pay for the third one. There were some extra costs involved. They were good. They cleaned up nicely. They were very professional. They did as promised and were on time.

I saw them on Angie's List and started investigating. I did some other online searches trying to find out about them and then I talked to them. With the conversations I had with the guy at the company I liked what they had to offer and decided to hire them to do the job.

Technician showed up at the scheduled time. Technician was very professional and considerate. Always used shoe covers when coming into the house. Informed me about what he was doing and communicated his findings. Made suggestions as to services that would help my system along with the associated charges. Also offered a preferred service program. Service was completed to satisfaction and in a very timely manner.

We purchased a contract for summer-winter tune-ups for our A/C and furnace. The technician did a thorough check of both systems and even some extras (He changed some duct work for us). He introduced us to some new and better filters for our system. Very pleased with the service.

Prompt, professional service. Thorough. Will use again.

The folks at 72 Degrees went over all the available options, and worked with us on choosing the right one for our house. They installed the unit quickly, and came back to adjust it several times to ensure it was working correctly. There was one minor problem in the initial installation that was quickly resolved. Very good experience.

Everyone I interacted with was very professional and responsive. They were trying very hard to make sure I was satisfied and got exactly what I asked for. From the initial design/specs meeting to actual installation and follow-up service, everyone was prompt and responsive. While the actual install left the system still not working correctly, they were very prompt with fixing it, and even offered to come out during extremely bad weather when all their technicians had been pulled off the roads (though I declined that offer). Once the technician arrived, he found the problem, and the system has been working flawlessly since.

Lenth of service time was quite short, In my opinion don't Know how the inspection could be so short.

I selected 72 Degrees to install a new HVAC gas pack (A/C and gas heater in one unit) at my newly purchased rental property based on their reviews and the competitive price I was quoted. I also purchased a 10 year parts and labor warranty from them at an additional cost. They completed the job very quickly but waited 3-4 weeks to schedule the final inspection. I was under the impression this happened shortly after the installation. Because I had renters in the property, it took almost a year to finally get the final inspection completed. They added a damper during the initial installation to direct more air flow upstairs in the summer to help cool the upstairs bedrooms. The issue is that they did a very poor job of installing this damper, hoping I wouldn't go into the crawl space to inspect their work. Because of the weight of the damper, it was actually resting on the ground, putting stress on the air ducts. I had them come back out to do the job the right way and show me how to use the damper. I was thoroughly impressed with the crew they sent out to perform a service on the old unit, but I was not happy with the work of the installation team. After nine months, the unit is working well. There is still an issue with getting enough cool air upstairs in the summer to cool the bedrooms. They guaranteed that they could get the temperature upstairs to a certain temperature in the summer, but the temperature consistently exceeded that temperature. I was told that it was due to inadequate sizing of the air vents going upstairs, which is probably true, but they should have explained that risk to me before making the installation. Everyone I have spoken to and worked with at their office has been very professional. I would use them again but would be there to observe the installation.

Excellent value and service. I signed up for yearly service with this firm due to the techs knowledge of the system.

The technician was helpful and very professional. He seemed very knowledgable and I wouldn't hesitate to contact them again.