72 Degrees Heating & Air Conditioning

The salesman spent a lot of time talking about how they do an audit afterwards to ensure everything is operating efficiently and no other company does that. He wanted to sell a low end Amana unit with 13 SEER efficiency for more than Air Experts was selling a mid-range Lennox unit with 16 SEER efficiency. No specific part numbers of any of the proposed equipment was provided. A standard thermostat was offered instead of a wireless thermostat that can be controlled from your smartphone. No media filter was provided. When I phoned the salesman to notify him we had selected another provider, I offered to tell him why. He never returned the call. At my business we always want feedback from customers, especially the ones that didn't select us or weren't happy. That's how you improve and do better next time. We went with a better unit for a cheaper price at Air Experts.

It went accordintg to paln. No hitches.

Jeff was nice and provided a great presentation but after that, everything went down hill. Long story short. It took 72 degrees four trips to get my unit to work correctly. Within those four trips, I ask one tech how to use the thermastat and he said he did not know but he wife does, he was being serious, . The system was blowing cool air in Jan. and everytime techs came out to fix it, they would talk bad about the other techs that had worked/serviced it. The techs would have to drive from sandford becasue there is no branch or technicians that are located in the Raleigh/Cary area, which was confirmed by a technician . My wife and I were freezing for days in the house and when I ask for the $500 refund for issuses like this, I was told no becasue I did not stay in a hotel. I ended-up getting the $500 dollars after talking with the owner on the phone. I will say that the system was tested and it is running great at this time. Overall, I would not use this company again or recommend to anyone.

I am a new homeowner that was looking to have my HVAC units serviced in my home. They dispatched Don Capps, and before his arrival, I received an email with his picture and a link to his profile showing details about him and his background. Once he arrived, Don was very polite and well-spoken, and was right to work. He performed a full evaluation of the units and made recommendations for my home that I had not even thought of and were not attempts for him to upsell me, as some of his recommendations were items that 72 Degrees does not sell. In addition, he identified a few potentially critical issues that I did need to address. Regardless, Don did a phenomenal job not only explaining what he found, but also showing me what he found and explaining what the long term effects could be on the equipment. Overall, I was extremely satisfied with the level of service I received from 72 Degrees, and will continue to recommend them to everyone I know. Thanks Don!

Fine he did a Tune up. He talked me into a $250 part that is supposed to extend the life of my HVAC System. He also convinced me that we had too much coolant. I talked to my dad and he wasn't sure that was a Problem but our system has worked fine for a year now, so I guess we didn't need that extra coolant?

I purchased the "Big Deal". They called me soon after my purchase and a date was scheduled. The tune up went without any problems.

Our old AC died, we called 72 Degrees and a very professional technician came out and gave us the bad news that it was time for a new unit. He got in touch with their sales team and made an appointment for us. A very nice salesmen, named, Mike Sell came out and sat down with us and took measurements for a heat load calculation to size a new unit. He then gave us a quote which we found reasonable (of course replacing a large AC unit isn't cheap). They then came out within a day or two and replaced the whole unit. The new unit is VERY quiet and maintains temperature very well. The first power bill did seem to show an improvement in our energy use as well. Overall we are pleased, we had had service calls from 72 degrees that we felt were very professional in the past and now we have used them to replace our AC unit. We have found them to be professional and price competitive and we are happy with our new unit. If you need to buy a new AC unit call them and ask for Mike Sell to come out, you will not be disappointed.

The first technician suggested that a major part of the system was breaking down and would need to be replaced very soon. However, the company automatically scheduled a second opinion from a more senior technician who determined that the system would be fine for at least a few more seasons without the replacement--quite a relief! I have always trusted the opinion of the veteran HVAC technicians at 72 Degrees and the fact that they caught a potentially useless replacement was reassuring and saved me the time and trouble of getting a second opinion elsewhere. A very down-to-earth and locally run business. I'll continue to use them for this house and the next!

Estimates were competitive but not detailed enough Did not want to spend the time in giving more detailed estimates on what was included Was constantly trying to scare me into believing that he was the only installer of AC which could do a good job

fair. never noticed a difference.

The person who came to service my furnace was very knowledgeable and explained in terms I could understand the differences between filters. They did an excellent job cleaning my furnace. I would definitely use them again.

They were okay. They pushed the service contract a little hard but the service was great. They were prompt and they did a good job. I had a follow up people come out from different company who told me the same thing that those guys told me when I have a problem come up. They were honest, they were professional but they pushed the service contract a little hard.

We had a wonderful experience with 72 Degrees from the the first moment we spoke with them! Our old HVAC quit working in the hottest part of the summer and it cost to much to repair so we made the decision to have it replaced. When they came to give us an estimate, they came rolling up here with 2 window units to use whether we chose their company or not! Ahhh relieve! This was Wednesday afternoon and by Friday we had a whole new unit in place. We ended up replacing 2 units, since the upstairs was also 14 years old and being repaired every year. Yes expensive but not because of 72 Degress! They went above and beyond and they are highly trained and qualified. We have learned so much from them with buying and taking care of our system. Glad we found them!!

They did a very good job. They showed up promptly I signed a contract them for them to replace the unit

Great service and direct contact with the proprietor for a special issue. They were great.

We purchased a big deal for the service, and they were fine. They were prompt, and courteous, but there was nothing outstanding.

They were fine. They seem good, there was no problem. Price was a great deal.

HVAC specialist was enthusiastic, spent a lot of time (and talked a lot), but came to no conclusions about cause or remedial ideas. Said he would take the photos back to office and discuss his observations with colleagues -- and get back with us next day. Despite several follow-up phone-calls to the company, no-one got back with us within two weeks of this first visit. When I called again, yesterday (August 14), apologies were given and the same promises made -- this time, that the service manager, himself, would definitely be at our house at 9:00 a.m., this morning (August 15). At 11:30 a.m., a service technician, out on call, phoned to say that he'd just seen that HE (not the service manager) was supposed to have been at our house at 9:00 a.m., but that he had not been told about this earlier in the day! He was extremely apologetic. However, our time is also valuable, and I called the main office, told them to please cancel this job and return our unexpected $79 visitation fee (that we had not been informed about to begin with), but about which we did not complain. We have had four other highly-rated HVAC specialists along to assess our problem, and all have responded, immediately -- and followed-up with possible (but different) solutions -- AND NONE ASKED FOR A SERVICE-FEE!? We are really very disappointed that the highest-rated HVAC company on Angie's List turned out to be so disappointingly lax in following through with their assessment of our problems and with a possible solution -- as anticipated, following the initial visit. In the meantime, another highly-rated (by yourselves and others) HVAC company will probably get the contract. This other company has been extremely attentive and detail-oriented, and I believe that that their assessment and remedial solutions seem to be thoughtful and accurate -- and will, indeed, solve our HVAC problems.

I had purchased the Big Deal offer for it. My experience with them was fine. Overall they left off some caps on the air conditioner and then came out and checked it again as soon as I called them. They did not seem to do a thorough check up when they finished up it just happened leave the caps behind.

We've had an A/C tune-up performed previously by 72 Degrees and had a good experience. This one wasn't quite to our expectations. The estimator called to let us know that he would be 30 late. This honestly didn't bother me too much because traffic happen in the Triangle and at least he called. Once he was here he seemed nice enough but our interaction wasn't as good as a couple other companies we worked with. He also recommended a few upgrades that seemed a little unnecessary. One in particular was replacing the metal mixing box because it had condensation on the outside. The other companies did not think it was anything to worry about and a friend who's an A/C installer in another part of the state said every house in NC is going to have condensation on that box. Ultimately, even without replacing the box, 72 Degrees was significantly more expensive for the same type of work than our other 2 quotes.

We think everything is working okay so far

They were very professional and checked the unit inside and out. They suggested service but were not pushy at all. I felt they did a great job in looking toward concerns I might have in the near and distant future.

The price for the twice yearly tune-up was more than double what it would have been for one tune-up. They came for my second tune-up in the middle of summer when it was broiling hot instead of in the spring when their business would be slower. I simply wanted a tune-up every spring and every fall and a provider to call for repairs. I have never been contacted by the provider for any further contracts, so I no longer have a company to service my equipment.

They were not the least expensive of the bids that I had gotten but I felt the most confident about the quality of their work. They were very good about explaining what they did and their promptness in getting the system installed. The system is still functioning good.

The repairman was here for about two hours, one hour fixing my system the rest of the time selling me on their various repair and maintenance systems. I hope his technical work is half as good as his salesmanship.