MEINEKE CAR CARE CENTER

When I asked them to make good on their "Meineke Guarantee of Customer Satisfaction" and repair or replace the front differential, I was told to "Take my keys, get the H-LL out of thier store and don't come back!"

Okay, what happened was I go in to Meineke. On 6-27-08, I went trying to get help with my 2002 Buick Park Avenue. It was hesitating a little, so I thought that it was in need of a tune-up. The store manager, Justin, was very happy to oblige. When they where done with my car it was running twice as bad, if not worse, than before. He then told me I had a air flow sensor out and the number 6 fuel injector was clogged. He told me to " dump a butt load of "Tekron" in the gas tank and take the sensor off and spray it with computer cleaner and to pray that works. Then he told me that the car was actually running better than it was when I had brought it in. Then told me there was nothing else he could do for me. I then drove it right across the street to the post office. The car was so bad I was afraid to drive it. I drove it right back to Meineke and pleaded with him to look at it again. He just told me sorry there was nothing else he could do for me. I barely made it home with my car. I took it to another service center the next morning at 7:30am. They replaced the partly "clogged" fuel injector. It didn't fix anything. The car was still running horribly. The technician, at the other place, ran a diagnostics on the car which kept coming up "engine misfire". He then realized that two of the plug wires on the back of the engine were crossed at the coil pack. As soon as he switched out the wires the car started to run perfectly. I then went back to Meineke. The manager, Justin, called me a liar when I told him what had happened. He didn't come out and say the word liar, but telling someone that you don't believe that is what happened and it isn't true, when I told him what I had seen with my own eyes, is calling me a liar. I am very upset and I can't believe for what I was charged that someone would treat a person that way. For all the trouble I had to go through and stress for someone lying to me about what was wrong with my car, maybe because they didn't know how to figure it out, but definitely because they didn't want to further investigate the problem that he had caused. The owner was not willing to do anything but give me a credit voucher for the labor only. After my very first encounter with Meineke was like that, why would I want to go back? The people at the other place said that there is no way the the fuel injector would caused it to run like it was and the sensor wasn't bad. It took the guy at the other place 30 minutes to find the problem but why wouldn't Meineke's people at least try? I feel I have been totally ripped off not only for the outrageous prices of the parts but the fact that the job was not done correctly. When I went back, Justin, the store manager, blurted out that I had had a broken plug wire on the car when I brought it in, what would that have to do with the wires being crossed?