Champion Floor Co

Champion Floor did a wonderful job of refinishing our floors. No matter who I spoke with on the phone or who came to our home to work, they were friendly, they were punctual, they were professional. The dustless process was explained in detail and we were quite pleasantly surprised at how well it really worked. When we had a small problem in one area of the floor, they returned to take care of it to our satisfaction .They made sure we were happy. We were very pleased with the work, with the process and with the employees of Champion Floor. Our floors look great!

It went well from the beginning. The estimator was punctual. They ended up being the lowest of two bids. I was concerned about their lead time at first, because the soonest they could do the work was 4 weeks after signing the contract. Normally it would not have been an issue, but my wife is pregnant, and we are trying to do a lot of work to the house before the baby arrives. I also wanted to get the work done while she wasn't feeling nauseous or much discomfort. When I explained all this to Susan at Champion, she immediately began trying to find a sooner start date. In the end, the work was complete about a week after speaking with her. The crew that came out was punctual, polite and did an excellent job. The dustless sanding was a fairly clean process because not much dust was left around the house after they left.

First off we had a detailed meeting with Mr. Ralph Kuehn at their office. He was very informative and upfront and did not try to hardsell us into any particular product. He showed us a wide variety/selection. At that time we told him that we were hoping it was done before the summer vacation was over and school started. He did not make any promises. He set up a meeting with my wife at our house and took all his measurements as well as went over our choices. He gave several options where we could cut corners by using an equally sturdy but cheaper material in the less trafficked and public areas. We liked how professional and clearly they dealt with us. About a week later we got a detailed quote from his staff and agreed to the terms, made a downpayment and materials were ordered. They brought the materials to our house and kept it there to acclimatize for several days then started working. They must have worked like crazy because it took 2 weeks (It was a pretty large project). We were called only once just to inform us that he had made a decision to reorient one area of flooring so as to give it more strength across the joists of the floor. I cannot stress enough how pleasant and troublefree the whole transaction was. We got there just as the crew was finishing and we were armed with 2 vacuum cleaners and swiffers for dust removal. I dare say they left the place spotless and we only had to do a cursory cleaning over shelves and furniture to get some residual dust out. Are they the cheapest? Maybe, maybe not, but in my opinion when you can get this kind of reliability and professionalism from a small business owner who cares about his reputation and his workers, I can promise him not just my satisfaction but my repeat business. Thanks Ralph, you saved me a birthday gift for my wife as the beauty of our floors became her celebration. Look forward to our next project.

My experience has been very good. They listen to comments and make adjustments on the flooring.

I was extremely pleased with the work and the professionalism and responsiveness of the crew. They handled the furniture as if it was their own, arrived when they said they would, cleaned up and did a fantastic job on the floor. Their sanding process created minimal dust. They were great !!

It went fantastic! I called and spoke to Kim who was incredible on teaching me options that would help take the film and haziness that had built up on our hardwood floors. She took the time to explain how the products cleaned and the best type of cloth that for hardwood floors. She had a few options of products to use. I decided to stop by their office to pick up one of the solutions she recommended and purchased a cloth mop too. Kim also gave me the name of a company that they work with if we needed more extensive work. The product definitely helped and I would absolutely use them again for any future needs! Kim did an outstanding job and because of that we will be returning customer!

Wood floor was damaged from a dishwasher failure. The quality of the work was first rate and the personnel were knowledgeable and friendly and timely.

I was satisfied with the salesman's knowledge and explanation of the work. He was also the owner and I was impressed that he came out to bid the job (not all floor firms do that). I called them based on Angie's List reviews. The price was reasonable and I saw no issue with them. I chose another because of a general feeling. I think I would have received a good result from Champion as well.

Champion handled my job well. There were several hiccups with obtaining the wood etc, but it was handled professionally and appropriately. Ultimately, one of the hiccups was due to an oversight on the part of Champion, and so my final bill was adjusted to reflect that. I was very happy with the quality of service and the personal care that everyone from Champion took in getting the job done. I will absolutely hire them again when I have a flooring project.

Ralph, the owner of the company came out to give us an estimate for some flooring repair work and flooring completion. He was very professional courteous and prompt. We got a follow up call about 2 days later with the estimate amount.

I do not think it could have gone any better. I highly recommend Champion.

They were reasonable and showed up on a Saturday. So far everything has been good! Also, they were recommended to us by a smaller company and came in under other bids. They also offer dust free sanding, which is really important!

They worked very hard and it turned out to be a wonderful job. It was difficult installation due to the trasitions pieces from room to room. We had previously had sound proofed and fire proofed flooring which meant that they had to make sure it was all leveled out with the new flooring. They sanded and stained and did a very big job for us.

My home is over 100 years old, and the quarter-sawn oak floors are original to the house. We wanted to make sure that we had a company that understood how to properly refinish the floors, and was able to match the stain we'd already used for our stair and the second floor, which was done by another company. The technicians from Champion arrived on time, and completed the work on time. They left the space clean and in workmanlike condition at the end of each day. They communicated any issues they were having to us, and were able to respond to all of our questions. When the work was completed, we were not happy with the results of the new quarter round, as it did not match the color of the floors. One call to the office, and the technician returned and was able to stain the quarter round to our satisfaction. They did a great job - professional, on-time, and thorough. While their "dust'less" system is really a "less dust" system, it did significantly reduce the mess involved with refinishing floors in an occupied home. I will definitely be using them again - we still have a third floor that needs refinishing!

Great company and very honest.

They were very punctual. They explained what they would do. I asked several questions and they gave me full complete questions and I was impressed with that. I asked about taking the baseboards up and they normally do not but if I wanted them to they would.

They were professional, courteous, and meticulous in their work. We are very satisfied with the job they did. They took a little more time than some of the other companies would have taken, but it was because they ordered samples of different kinds of wood, stained and sealed the different woods different colors, and then had us choose.

After I initially contacted Champion Flooring, Scott came out the next day to talk to me and measure the flooring. At the same time I also had him measure for the possibility of installing some hardwood at a later date. Then a few days later, he emailed me a separate bid for each job, since I wasn't sure I was going to install the hardwood, or at least if I was going to have Champion do it. I was already in the process of having some other work done on the house, so I wasn't in a position to start this project for almost a month. Champion was very good to work with me about the scheduling. The first morning, two gentlemen showed up to move the furniture out, seal off the area and then do the sanding, and apply the stain. The main gentleman doing the staining and later applying the sealer, etc. was really good at his craft. He took a lot of pains to do a nice job, working with me to try and match the color of other hardwood that this would come up against. After everything was done, they came back to put the furniture back in place. After the furniture was back, over the weekend, I noticed that the china cabinet was not level. When I called, Champion sent two men out the next day to level it. Each day that someone was coming, I would get a call giving me an estimate of the time, since after the first day, it was only for part of the day. The whole experience was very professional.

acid product from a supplier in Indiana and had it rush-delivered, and only charged me for the chemicals, not for the extra labor. I was impressed with how hard he worked to make things right while still honoring the quoted price. I would definitely recommend him to others.

I highly recommend Champion Floor. They were able to quickly give us an itemized bid and schedule the work to be done. As it happened, we were having our street repaved the week that the work was to be done and due to unforeseen circumstances it was necessary to re-schedule twice. They were very understanding and accomodating about this. We were very satisfied with the work, as they did a very good job, came as scheduled, and cleaned up after themselves. All the workers were very pleasant and professional. Our bedroom is much improved as a result of their work.

The owner, Ralph, came out with in two days of the initial request for an estimate. He was very professional and thorough. He took the time to examine the existing floor and listen to my suggestions. He was the first person who actually examined what the entire job would require. Our existing vinyl floor was only one layer which is acceptable to cover with another layer of vinyl. The other estimates included tearing up the existing floor, hauling the old away, installing a new subfloor; all of which was not needed or wanted. Those estimates ($1900 & $2200 for same job with cost of product) were just running up the cost of installation. It did take about 2.5 weeks to get the floor install date after we purchased our flooring, but as the service and quality is excellent that is understandable that there would be a slight wait. While the floor installer was here we had to choose the cooler of the base cove and the company came out the next day and installed it in 20 mins. Overall this company was great to work with and I will definetely recommend them to everyone.

They were very efficient, very clean and did a professional job.

I am EXTREMELY picky about my home and everything in it. I had wanted to have the marble in my foyer and the linoleum in my laundry room tore out for several years. We decided that 2012 was the year to start some renovations on our upper level - floors, painting, kitchen remodel, new granite countertops, etc. After laying out everything we wanted to do, we decided to start with floors first. I researched flooring companies - I looked at BBB ratings, Angie's List reviews, company profiles and histories, talked with friends, relatives, and neighbors and narrowed it down to four companies. In talking with some of my neighbors, I found that a neighbor on my street had used Champion at their previous home and had nothing but the highest praise for Champion Floor Company. I called each company and asked them to come and give me an estimate. Ralph came to give me the estimate for Champion Floor Company. I liked Ralph from the moment I met him - he was nice, polite, and courteous. He answered all of my questions and was very easy to talk with. I pretty much knew from that moment that I would choose Champion but I did meet with the other companies. I did choose Champion Floor Company to do the flooring work in my home. I started with my laundry room because I was having some cabinet work done and the cabinets were almost finished. Kelly was an absolute joy to work with. He was very polite and just a great person. I was very happy to have him in my home. Kelly is an artist in laying tile. I have an in-floor drain in my laundry room. When Kelly got to that point, the drain had to be extended because it wasn't quite long enough. Kelly took care of that for me and, with absolute precision, cut the tile to fit around the drain. Awesome job! It is absolutely perfect from wall to wall and around the drain. Kelly's work is as good as it gets. Champion then began demolition of the foyer floor and removal of carpet. I was really dreading the demolition mainly because I didn't know what to expect and because I feared that it would be really messy. Said and Phil were very nice and very professional. They answered all my questions and told me what to expect as they progressed. The demolition was not bad at all. There was very little dust and they were very good about cleaning up the debris. When they were finished with the tear-out and demolition, everything was picked up and cleaned up. They then began the installation of the new hardwood in the foyer, den, and main hallway. There were some trouble spots in the foyer as the floor was not level. Phil and Said took care of that easily. Because I had hardwood in my kitchen, hearth room, half bath, and mini hall, the new hardwood "butted" up against the old hardwood as the main hallway came off the kitchen. They meticulously laid the new hardwood so that the wood would match. Now you cannot tell where the old hardwood ends and the new hardwood begins. After the new hardwood was laid, they began the sanding process. When Phil and Said got to where my refrigerator would sit, they encountered a problem. My new refrigerator had been leaking. As it turned out my old refrigerator had also been Ieaking. I was overwhelmed. During the renovation of my kitchen, my contractor had "pushed out" the wall behind my refrigerator because the new refrigerator was larger than the old one. The size of my refrigerator area is about 42 inches deep and 38 inches wide. Champion had laid new hardwood in this new area last week. After talking with Phil and Said, they began tearing out the hardwood they had just laid last week as well as several boards on the kitchen main floor and some boards in my pantry, which is right beside my refrigerator area. It was unbelievable. They tore out hardwood and the sub floor. I could see the 2 by 4's and insulation. My contractor had already told me that he was going to replace the copper water line on my new refrigerator but had not done this yet. Phil and Said went above and beyond. The water line was on the side of the wall. Phil felt it would be much better if the water line came in from the back because there would be less likelihood that the line would get pinched or otherwise damaged. Also, what better time to do this than now - when everything was tore out and you could see what was there. I told them what my contractor had said. Phil told me if I would go get the new line he would put it in. I ran and got what I needed. Phil put the new line on, drilled holes through the 2 by 4's, and ran the line through the holes and up the back wall. I was speechless. What an awesome job!! They went above and beyond and did a fantastic job. I couldn't believe they did this for me. They then laid a new sub floor and new hardwood. There were some bad spots on my old hardwood that I was concerned about. I was afraid that they would not be able to sand the spots out. I had pointed these areas out to Ralph when he came to give the estimate and I pointed them out to Phil and Said. All three gentlemen did not seem too concerned. They were right!! The spots sanded out and now you cannot tell there was ever a problem. I liked the color of my old hardwood and wanted it matched as closely as possible. Phil and Said mixed stain and stained small areas of the floor so I could see the finished product. Even when I thought the stain looked good, Phil felt that it still needed some additional red. He mixed a couple more times and he was right. The final stain color combination is perfect! Then, the refinishing process began. I had been told that we needed to be off the floors for a period of time to allow sufficient drying time. So, my husband and I left during this process. I was anxious to get home to see the finished product. I was speechless when we walked in!! The floors were beautiful!! I walked around and around. Amazing - that's all I could say. Because I was having some other work done in my home, and even though I pleaded with my contractor to be careful, there were still some boo-boos that happened. And there were a couple of small blemishes in the new finish of the hardwood. I called Champion and Said came back out. He attempted to fix a couple of the blemishes. I showed Said my concerns from the contractor boo-boos and he explained my options. I decided to wait until the contractor was finished then I would ask Champion to come back to buff and apply a second coat of sealer. My contractor finished and I called Champion again. Said came out again. I pointed out the problem areas and he began. He buffed and applied a second coat of sealer. The hardwood is spectacular!! It is flawless and in perfect condition! I still can't believe the extra work that Phil and Said did because of my leaking refrigerator. What great work and exceptional customer service! I highly recommend Champion Floor Company. It has been an absolute joy working with everyone. I liked Ralph from the moment I met him. I met and talked with Kim and Susan in the office and they were very polite and courteous. Everyone answered all of my questions and made me feel very comfortable. Professionalism was at the forefront of everything that everyone did. I have nothing but the highest praise for Champion Floor Company and recommend them without reservation to do any flooring work. We plan to do some upgrades to our lower level next year and Champion will absolutely be doing the flooring work with a special request that Kelly do my tile work.

Excellent experience. Crew showed up as expected. Matched stain color of other existing wood floors. Completed job as scheduled. Refinished floors look great.

The whole experience was a good one. We wanted our house to look better than it did and we knew that hardwood floors would go a long way to accomplishing that goal. Ralph was very honest on what kind of return to expect for our choices of wood (oak gets you back everything, more expensive woods like mahogany and American walnut don't always get you back what you put in when you sell your home). In the end, we decided having a home that we loved should be included in the return and ended up choosing the American walnut. We chose the Mullican solid American walnut because the floor sample we saw had almost no yellow streaks in it. At 5 inches wide with a beautiful finish, it looked awesome. Just to to sure, we did the office first. And it is gorgeous. The gentleman who installed it did a great job and was not only professional but also easy to like. I love the way it turned out and we'll be setting the date for rest of the job by Friday. We chose top of the line wood and the labor costs were very reasonable.