Midwest Heating Cooling & Plumbing

They had convenient hours great service and pleasant personnel.

Initial phone call promptly answered. Was referred to Ken in sales, who listened to my problem and advised replacement over repair (I had already concluded this was necessary). He recommended a new Lennox, citing his belief in better quality, and suggested a 2-stage as more efficient. He was available immediately (it was cold, I was out of town), and he met with my wife in less than an hour. The price was reasonable and we had no feeling at all of pressure or any sales pitch for upgrades. We received a discount not because of his Angie's list rating but because the home's prior owner had a maintenance agreement with the company. The next morning two very polite workmen arrived and spent 3-1/2 hours replacing the furnace. The workmanship was excellent and the work site was cleaned to perfection. Thus far, the furnace has performed flawlessly. We were very pleased with Midwest's promptness and professionalism and have no hesitation awarding them top marks.

Midwest recommended re-routing the exhaust through the garage. They drilled a pilot hole to determine exactly where the exhaust duct should run (fabricating a probe from a coat hanger, what ingenuity!) before giving me an estimate. They were ready to do the job immediately, but were very nice about waiting until I had other estimates. They were the least expensive and the most professional about determining what work needed to be done. The installation went very smoothly. They completed the job quickly, tested it, and cleaned up after themselves.

Great overall. However they accidentally left humidifier water connection out of place. When I found it had leaked on a rug, they returned within two hours of my call and repaired line. They took the rug for professional cleaning at their expense and they discounted by several hundred dollars, the coil replacement "for the trouble they caused". They will always do my HVAC work. This is the best service provider I've ever seen!

Bob Epps of Midwest responded promptly to our call and made an evening appointment to assess the job ahead of us. The gravity furnace had been wrapped in asbestos which complicated the job. Working with him provided an education in heating and cooling. There were many factors to consider but after an unhurried discussion, he had enough information to make a quote. We waiting until all the bids were in to make a decision. Price, discounts, our experience with Bob and write-ups from Angie's List tipped the balance in Midwest's favor. They worked with us to schedule the work at our convenience. Removing the old furnace was much less disruptive than anticipated. Rick and David and Lonnie on the install crew were prompt, very hardworking, pleasant, neat and professional. There are many engineering challenges when working in an older home and they met them all with good humor and creativity. The installation looks good and works well.

I explained to them the problem that I was having; he came out and looked at it. He stated the faucet was not installed properly and would have to replace the whole faucet. He said he could try to tighten it up but it wouldn't hold up. He tightened the faucet and it lasted for three days. I called him back to tell him I would buy a faucet if it was the one I wanted. He called around to see if he could get it for me. He came about 10 days later with the parts but still needed 2 more parts. I saw that it was not everything I wanted. He called the company to let them know and they said it would be $192 more. I told him I didn't want any of it. He put my faucet back on and the faucet it working just fine. I am satisfied with it now.

The two men from Midwest Heating & Cooling did a great job. They could have kept some of the old duct work, but instead they removed substandard flexible ducts and installed new metal ones. Their craftsmanship was excellent, not only does the furnace work better, it (and the basement) looks better, too. They were working on an old house, with some tight spaces, so that's a real achievement.

Steve was on time, performed the work in a timely manner, and explained all the functionality and how to do the annual maintenance. He also heard me mention about problems I have keeping my lower levels of the house warm in the winter so he went out of his way to show me how to work the dampers in the main trunk lines. I was expecting to pay for the humidifier installation and for the furnace check, but he didn't even charge me for the furnace check. I will definitely use this company again.

These guys were great from the first phone call through the completion of the project. How they were able to run all the lines without disrupting any of our finished basement is amazing.

We thought they were fair in their pricing and came when they were supposed to. We thought they were good.

Punctual, professional and courteous.

The salesman, Jason Hipper, seemed very down to earth and followed through with everything as promised. The installers were great! They were prompt, courteous and knew the equipment well. Kenny headed up our installation with three other guys and they all were very pleasant to deal with. Genuine, good people. We are so pleased with our install. I would never want to use anyone else. Thank you, Angie's List, for the great recommendation!

Job 1: Work completed in 1 day, 8:30 AM to 5 PM. Work seems to be of high quality & the new equipment works as it's supposed to. I'm disappointed w/the carelessness regarding the lawn around the A/C-there's a spot about 6 or 7 ft long & about a ft wide where some liquid was spilled or thrown on the lawn. That strip of lawn is dead. They replaced the concrete under the old A/C & left bits of rock from the old slab on the lawn & the driveway. In spite of this, I would still recommend them - they were otherwise professional & made sure everything (including our gas fireplace) was working properly before they left; however, I would recommend to prospective customers that they discuss lawn care & cleanup before they start work. Job 2: A representative called, apologized & offered to send a 3 year supply of furnace filters in compensation for my dead lawn. I accepted. It's good to see that they re concerned about customer satisfaction & chose to deal w/it instead of just letting it go.

WOW! They came within 2 hours of when I called! They were courteous and honest. They did not overcharge.

I informed the person when I made the appointment that I needed a 30 minute lead way to get to the property, I did not get that. The technician called when he was lost and only 10 minutes away. I drove frantically to get to the location and with about 15 minutes left to go, the technician called and said he left as he couldn't wait any longer. I was not happy, so he turned around and come back. He checked it out, determined it wasn't working. Charged me $74.00 to tell me that he recommends a new unit, but a sales person would have to contact me. 2 days later a sales person contacted me and gave me a tentative quote over the phone but has not sent me anything in writing yet.

The serviceman, Jonathan diagnosed the problem quickly and had the air conditioner running in less than 30 minutes. He was thorough, professional and personable. Overall it was a very good experience. I will call Midwest teh next time I need work on my HVAC system.

The salesman, Bob Epps, was very helpful and knowledgeable concerning our needs. He told us our 17 year old furnace was all right, but we decided to replace it for a more efficient furnace at this time. The installers, Billy, Glen and Jordan, showed up on time, told when the work would be completed (4:00 PM) and went to work. They were professional, courteous, and informative (they answered all my questions). They finished the installation and clean-up by 4:10PM. It has been a week and the air conditioner, coils and furnace blower are working exceptionally well. I would recommend Midwest Heating to my family and friends.

Tom came before noon as scheduled. He was very personable and did not try to sell us anything we did not need. I had actually emailed the business from their website to describe the problem we were having with the air conditioner. They promptly called at 8:00 AM the next day because I had emailed them after the normal business day. Everyone we had contact with was extremely knowledgable and courteous. The Angie's List coupon was also an added bonus!

Craig was very knowledgeable, courteous, and thorough, and Justin was exceptionally able. Jason, who gave the quote, exhibited precise and specific knowledge of his products and their appropriateness to our needs. No pushy salesmanship, or confusing oversell - just one brand, one model, and one price. I know I made the right choice between this company and their number 1 competitor on Angie's List, even though we have a furnace from Neal Harris, as well as a Service contract. It was also noteworthy that 2 of the 3 personnel on this job had formerly worked for Neal Harris. In this situation, Neal Harris simply priced themselves out of contention. If I have any trouble getting service from Neal Harris on this new a/c, that will end our relationship.

If you are looking for replacement heating, air conditioning or heat pump, I wouldn't look further than Midwest. Coincidentally found out Midwest serviced my in-laws home unit in the 1970's. Very pleased with them as well.

No pressure sales visit during the estimate process. Provided good sound advice. The installers were professional and courteous; they did a very nice job in replacing our old a/c unit and furnace.

They showed up when promised to provide an estimate. Workers were there when promised and finished in about 3 hours. They installed new flex duct, removed and hauled away the old ductwork. Everybody was polite and professional. Some confusion when they arrived to do the work as the estimate was for replacing ALL ductwork runs but workers thought they were just supposed to replace what was torn. They called for more duct, which was delivered quickly and didn't cause much delay. I was unhappy about the price because their Angie's List coupon stated "10% OFF SERVICE CALL PARTS & LABOR" but the sales person said that was just for new homes and he wouldn't honor the coupon for our job (I asked at the time he provided a quote, not after the work was done). I did not get other quotes, so I don't know how the actual price paid would compare.

Service technician was on time, friendly, and finished his work quickly.

They cleaned up after themselves nicely, got the job done quickly and are in the process of correcting another problem. They were the lowest price out of 3 bids. Their salesman, Bob Epps did a very informative presentation and followed up. They were on time and their sheet metal work was outstanding. I'd recommend them to anyone!

Keith was on-time for the appointment. In addition to servicing the A/C, he replaced and rerouted a drain hose for no additional charge. He also repaired two duct ''boots'' that had separated from the registers and charged only a small additional labor fee.