American Flooring & Bath

RW Flooring sent an unqualified person to my home to create a quote and materials list, and then sent unqualified installers. After notifying them of the poor work by the installers they sent a new installer who told us that the materials quoted were wrong too and couldn't be used at my home. The job was only 464 sq ft and after two weeks I still don't have access to that part of my home, I had to take extra time off work to deal with the problem and RW Flooring's "apology" offer was $132. So far I've lost days of vacation time I had to take off work to deal with the incompetence and my family's loss of access to half our home - and I still don't have flooring today, so there will be even more vacation days lost and even longer for my family sleeping on the couch. They returned our deposit and reimbursed our lost materials. Other ways to make it right according to them would be for me to go out on my own and find all new materials consistent with the realization that their original quote was wrong, or for me to pay even more to have my subfloor replaced to be consistent with the incorrect materials they quoted me. Do not trust them. My experience is that they won't make it right when they make mistakes.

Easy to work with and did a great job.

I purchased and paid for my flooring from Lumber liquidators on December 13, 2018 in the amount of $7,565.83. This price included installation. The install cost was most of the expense. The install date was set for 2.22 and I was told that it would only take 4-5 days. It is March 1 and they are still installing my floors. Chris, one of the installers smokes marijuana and smells of pot. Al, the other installer, urinated out in my driveway. As expected the installers removed doors and bi-fold closet doors however, they did not hang any plastic to protect my belongings. The installers did not protect the carpet. I paid almost $65.00 to have my appliances moved (Stove and refrigerator). The installers left them in the kitchen and did not move them to the living room. I pointed out where to place them the morning they arrived. I had laid cardboard out for the appliance to go onto. My new granite countertops were not covered so they have cement dust and other grit on them. I am afraid when they get cleaned that they may get scratched. I also noticed that the countertops have a sticky residue of some short on the side by the fridge this was also on my stove top. My new under mount stainless steel sink has residue of cement/mortar in it along with some buildup of mortar on the sink protector and my new sink has scratches by the drain opening. I have reason to believe that grout was used to lay down the first tiles rather than thin set/mortar. The used grout bucket was left on my carpet and the tile was laid with the spacers in. The installers get water from the flexible piping in the main bathroom. When I went up there last night to shut all the lights off when they left I noticed that the sub flooring was all wet. I quickly put a fan on it to dry it out. I had made a few complaints and Lumber Liquidators (LL) stated there is nothing they can do. LL finally contacted the installer’s manager to let him know about the complaint and then the workers covered up the door ways. It was too late the demo and most of the cutting was already done for the cement board. The installers stated that they would cut the remaining board outside. By outside they meant in my garage...my brand new snow thrower is coated in cement dust along with my motorcycle and scooters. After the mess was already created the installers then hung plastic up after they were talked to by their manager....Why? The damage is done. Everything is all dirty now. They are writing the sizes of the tile cuts on the good side of the tile. All my wood trim with finishing nails is crammed into one tile box. The spacing is not uniform between tiles in some areas. Today the fire department was at my house as they cut metal strips in my home rather than outside. This set my fire alarms off, which notified ADT. ADT then notified the fire department. The regional manager Glen came out this afternoon after I drove to LL this morning as soon as they opened to let LL know that things are getting worse. My appliances are still sitting in the kitchen. They are still cutting items in the garage. I stated that I wanted to be compensated for clean-up and for the moving of the appliances that never occurred. Glen stated that I have to understand that this is a construction zone and things are going to get dirty. Glen stated that he can’t tell if his workers made the damage or if I did. I was furious. I did say a few cuss words. Glen stated since I was going to cuss he was going to leave and he did. No resolution. No further instructions.

American did a very professional job. They were reliable, friendly and their work was top knotch!

unknown

Bob, Alan and John were great to work with. They were courteous, tidy and showed up on time each day (and sometimes even early)! I left them at my home each day without supervision and returned to find they'd made good progress and cleaned up after themselves. They didn't even mind when my dog got out and tried to "help" with the flooring. There were a couple of hiccups on day one. One of the guys broke my door jam, but they fixed it the next day and you can't tell the difference. Also, while the quote was to have the baseboards removed, that wasn't feasible due to my plaster walls. American Flooring installed quarter round instead and immediately volunteered to cover the additional material costs. I greatly appreciated that level of professionalism as they did what was right by me rather than haggling over the increased costs. Would highly recommend and use again!

unknown

!!!!!!!  BEWARE   !!!!!!!  This experience turned out to be an absolute nightmare!  After being in our house for only two months, our master bath shower had tile popping off the curb and the floor had cracks running towards the drain. When I called American Flooring & Bath, they immediately started to try and blame the glass Co who installed the custom shower glass.  During the construction of the shower floor and curb, American Flooring & Bath cut some major corners and made some big mistakes and simply thought they could cover it up with the tile.  
Some of the discovered issues discovered are as follows:
-They used wood as the curb with no rubber membrane and simply placed tile directly on the wood.  Wood twists and shrinks/expands as it cures or dries and gets wet, thus causing the tile to pop off.
-The concrete floor they poured was the wrong height so they used wood strips as trowel guides to add more concrete, then left the wood in the floor and again stuck tile directly to it.   Again, the twisting and shrinking/expanding of the wood caused the tile in the floor to crack
-They also told me during their sales pitch (very convincing to say the least) that a rubber membrane would be installed covering the entire shower base and curb.   As the shower curb was taken out it exposed that the rubber did not wrap over the curb, but was instead cut below it. I guess this saved the installer some time not having to mess with it.
I wish i could post the pictures of this shower tile after it failed, it would turn your stomach!
I called American Flooring & Bath in November of 2013.  I had to constantly hassle and stay on them to get any response to the repair of my shower.  IT TOOK 5 MONTHS TO GET MY SHOWER BACK IN WORKING ORDER, and after five months,  I'm the one who had to finish it.  Yes, I ended up re-tiling the shower curb and floor because it was like pulling teeth to get them to the house and it was always on their terms (when they had nothing else going on).  
When the glass company came to re-install the glass, one of the panels did not fit due to the curb being rebuilt by American Flooring & Bath (It wasn't at the same level as the first one).  After sitting on the glass company's invoice for two months I again had to call them to get them to pay it.  They only paid for the labor of the glass work and not the panel that had to be replaced. Now they are making me pay for the glass $800.00.  They have left me no choice but to take them to small claims to recover my losses due to their sub-par work!  If this shower was built correctly from the beginning, this glass panel would have never had been needed to be replaced and we wouldn't have been without our shower in a brand new house.  

Response to American Flooring & Bath
AF&B recommended us to replaced the top of the curb with a solid piece of stone, then tried to blame us for changing materials. They also expected me to pay for the new pebbles after they were the ones responsible for damaging the original ones.  I did not smooth talk a supplier into billing them for the new stone pebbles, when the supplier saw the pictures and heard the circumstances of the damage, both the supplier and myself thought without a doubt that AF&B was at least to pay for the materials they damaged.  When AF&B poured the new curb, they took the measurement from an existing piece of stone in the bathroom.  This was there mistake, not mine.  As was it there work that was done incorrectly causing the damage, and there lack of customer service that took 5 months to resolve with my having to finish.

Bob’s crew started on 14th April and was on time.  Schedule went as planned.  Crew was polite and professional.  The work performed went very well.  Very messy but that was expected and we were warned.  We would recommend American Flooring and use them again.

Bob was great at accommodating my scheduling needs. His team was very professional, responsive to feedback, and informative when I had questions. The crew came on time everyday and worked continuously until they finished.

The installers moved our furniture as needed and were careful not to damage our floors.  After they were finished, I found one board that needed to be repaired and they returned to make it right.  American Flooring and Bath did a good job and our hardwood looks great.

Bob and his crew very professional and helped with the furniture.

I cannot say enough good things about this group.  The guys they sent are so professional and courteous.  I liked each one and enjoyed having them in my home - event if this is such a disruptive operation.  I will be using them again for my baths soon.

I have used American Flooring 2 times now to install hardwood flooring.  I enjoy doing business with American Flooring,  They do excellent work at a good price.  I have more projects coming and they definately will be my flooring people.

American Flooring & Bath were very good.

I would recommend this company without hesitation.  I had to call them the day before the scheduled installation because the air vents had not arrived to my home yet.  They were very kind when finding a resolution to the delay and were able to adjust their schedule to begin installation at my convenience.  They also made sure to have enough men working on the job to get it done in the originally estimated time frame.  They arrived on time, were professional, and I felt comfortable having them in my home.  I plan on calling them in the future to assist with more work I need done.