American Burglary & Fire Inc

Possibly the worst business that I've encountered. I've been a customer for approximately 12 years. I had a new system installed in a new home 4 years ago. Since then, I've regularly had false alarms. It's gotten to the point where their call center assumes that they are false alarms instead of dispatching police or the fire department. Most recently, I've had 7 false fire alarms in 6 days. 3 of those alarms were after a technician came to repair the 4 year old system. Almost all of the 4 year old system has been replaced since it was installed. After the most recent 3 false alarms a technician recommended that I remove one of the fire alarms and place it in my garage. When that continued to go off and wake my family and neighbors, I destroyed it. Now, the company is trying to charge me for the two day old smoke alarm and refusing to dispatch another technician for 3 days. I'm requesting that the owners refund the installation cost.

First off, I am shocked to see some of the bad reviews on here regarding this company as I personally have been happy with their service ever since my equipment was installed in March 2003. Outside of some minor issues, and even with the expansion when I completed my remodeling of our lower level (twice), they have always been very responsive and even at times, was able to assist me over the phone on getting a simple malfunction corrected, the last one a few months ago. I have a strong suspicion that the only reviews that this company has gotten is because not everyone is perfect, and the few bad eggs that cracked are here - and the others that have been successful, are not. I have given out this company's name to a number of my clients (I am in the mortgage industry) and to all my family members, and not one time did I ever hear a bad report come about in regards to ABF. All I can say is that I am in the process of moving, and there is no one I would turn to than these folks

Shady business. We bought a house and the previous homeowners asked us to take over their service with ABF. We had multiple customer service issues, and there were several times when the alarm went off and they never checked in with us. When we called to cancel service after our latest frustration (a broken motion sensor that would beep loudly in the middle of the night and wake us up), they wanted to charge us a large fee to fix it. When I pursued cancellation, they told us that they never transferred service, but they had initiated a new 5-year agreement with us. We never would have agreed to that with such an outdated system. We had to pay a hefty amount to get out of the contract, but at least we never have to deal with them again.

I had to contact BBB and Atty General to get out of contract due to non-performance and bad customer service. Company changed my security code without telling me, failed to wire for one smoke detector (even after 4 wks patiently waiting and asking numerous times, they blew me off), and failed to call in rough-in inspection. When I asked to get out of contract so I could hire another company, they drug their feet until they got contacted by BBB and Atty Gen. They made lots of excuses but finally agreed to terminate my agreement. This company does not care too much about the customer.

They lure you in with one quote / price and it's a totally different story once the work is complete, They don't show you a final bill till the work has been complete, even if you would inquire for one. Good luck getting a detailed bill. Oh wait, you'll get one, once they have messed with the numbers. (In their favor) They leave you with a system that only works half of the time. *Best of luck to you, if you choose this company*

I was a monitoring customer for 11 years. Decided to go to another vendor that offered me the same service at half the price. I needed the dealer code so that the new company could setup their monitoring service. Originally they were unresponsive to my requests and eventually scheduled a service call to reset the code. They charged me $125 to reset the code which seemed excessive (however was stated in the fine print in my original contract) - especially since it could be done remotely and only take a few minutes. What really bothered me was they didn't just reset the code but, according to my new vendor, spent a lot of time purposefully messing up the configuration in hopes that the new vendor would be unsuccessful in their setup (or require a lot of work to get working properly). Seems sorta slimy to me - especially after 11 years of service!

I unexpectedly had to move to take care of my father who had a stroke. This company would not transfer my service to another state and would not let me out of a 5 year contract after only 2 months of monitoring. They required me to pay the full amount for the 5 years and had no sympathy what so ever about my situation. PLEASE pick an alarm company who does not make you sign a long term contract! Make sure you pick a company which has an out clause so if you're unhappy with the service or you move, you have a way out! People move and things happen, you never know what tomorrow could bring so go with a good company who will respect you as a customer.

We have spend more than a month emailing Angie Cassidy and Jim Gompers from ABF and they are not responding to emails. They are still holding our downpayment of $3,500 without any indication that they will do work for us or return our money.

They were great. They acted in a very professional manner. They got here when they said they were going to. They did everything they said they were going to. Their price was very competitive. We've been very pleased.

After I sumbitted my review on board, I received a call from the service dept. manager with ABF. Mark said he could come out the very next day to look into the problem I was encountering, and he might know exactly what caused. The very next day he came out and solved the problem on the same day. Now the system is working and quiet at night. I will continue to use ABF service as the pricing is quite reasonable.

I now can add features in the future....Pleasure to work with.

We are looking for alarm that has existing system, so, they came out and hooked that all up and got about the money. It took place about a month ago. There was price and one of the existing system was already there like a small upgrade. They had to put in a wireless because they do not have a home phone on the line, so, they did that. The total price was something like $210 only for the battery. There were no problems with them at all. They were great and came out and spent a lot of time with us. There was one person to know, the technician, who basically went over, who walked around, showed the different things what we needed like wireless connection, and that type of thing she spent an hour and a half or longer which was great. Then, they had the technician come out, did that for 8 hours, nothing but the system. He was nice, timely, and the guy came out today. It was an hour and a half from them because of our system and they were great to their client and super nice guy. I will give them an A all the way through.

They did a very nice job. Everything was explained in detail, installed correctly and the system is operating very well. Dave is very helpful and personable. He even helped me move some items that were in the way of the motion detector. I am very pleased with this company.

ABF has provided excellent service to us for nine years. They system was already in the house when we purchased it. However, we chose ABF for monthly monitoring. We receive a periodic newlsetter with helpful informaiton and they have always promptly responded to our updates and questions during the years. We are currently considering upgrading our system and have been working with ABF about our options and price. We anticipate contuing with them and, if so, we'll update our review regarding that new upgrade and installation.

I like the fact that they came to my house. I talked with them about what I was looking for and what I wanted them to do. They were just very knowledgeable. We talked for an hour, and they came up with a plan, price and everything. I chose what I thought I could afford.

They are very friendly and very customer oriented.

I have been with them for two years. They are fine and are very responsive. I haven’t had any issues with the system. When I first moved in I did have an issue but they were very responsive and got it fixed and then it is pretty well maintained. They have done a good job and the alarm system seems to work fine.

It was great. I haven't had any problems with them.

They have been my service provider for nearly 20 years and have always been responsive, reasonable, timely, courteous, and friendly.I have every reason to continue using them and have recommended them to others often.

I moved into a new home and had ABF come out and start my service the young lady Michelle was very nice. She had to dispatch service to fix a couple of key issues, unfortunately it took 3 visits to get all of the kinks worked out but every individual was nice and professional. I have set my alarm off 4 times and the call center staff as been great, even able to show me a quick temporary fix to one of the issues that I was having. I LIKE ABF A LOT BETTER THAN ADT (ADT IS A RIP OFF)!

ABF Security Systems is one of the most affordable companies to monitor your house alarm and the dispatchers and technical support department are very helpful and very friendly. The follow-up on alarm is good with easy communication with dispatchers and local emergency authorities.

I am very pleased with ABF. Our rep, Ted, is very personable and can be reached with usually just one phone call. The installation process went very smoothly and they did a good job of explaining our system and how it operates. The cost was the most attractive feature of ABF. It's also nice that it is a local company and you don't have to call and be on hold for lengthy periods of time.

We used ABF as our monitoring service for over 10 years. On the rare occasions when our alarm was triggered, they were helpful and professional. I felt that the company's price was fair and appreciated the service, especially when my teenage daughters were home alone.

WE ARE PLEASED WITH THEIR SERVICE AND PRICING.

PROFESSIONAL, THEY WERE THOROUGH, THEY CLEANED UP AFTER THEMSELVES.