American Burglary & Fire Inc
About us
ABF Security is a local, family owned and operated security company headquartered in Fenton, MO. We are known for our quality products, knowledgeable technicians and experienced staff. Since 1978, our certified UL Listed Emergency Response Center’s goal has been to provide you with a peace of mind by protecting your family, home and/or business.
Business highlights
Services we offer
Access Control Systems, Camera Surveillance Systems, Central Vacuum, Energy Management, High Definition TV Wiring, Home Automation, Home Networking, Home Theater, Installation & Servicing Of Residential & Commercial Security & Fire Alarm Systems. Certified UL Monitoring Center, Intercom Systems, Lighting Control & Medical Pendants., Telephone & TV Wiring
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
63% | ||
9% | ||
0% | ||
16% | ||
13% |
"We are sorry to see the negative review from [Member Name Removed] was going to upgrade his alarm system with us but did not want to sign our agreement for the installation and monitoring of the security system. We offered to let him talk to our CFO, manager or one of the owners to discuss but he declined and ultimately decided to go with another security company. We are sorry that we were not able to continue protecting Mr. [Member Name Removed]'s home but appreciate his past business and wish him well in the future."
"Hi [Member Name Removed], Thank you for the kind review. We truly appreciate the trust you have placed in us to not only protect your family and home but also to refer your clients to ABF. Our number one goal is customer satisfaction. If you would like us to reach out regarding your new home, we'd be happy to do so, otherwise, we will wait to hear from you. We wish you the best of luck with your move and look forward to continue serving you. -ABF Customer Care Team"
"We would like to apologize if this customer felt as though she had a poor experience with us. [Member Name Removed] signed an agreement with us on 4/12/16. An ABF technician was at the residence on 4/28/16 to complete a System Tune Up and program the system into our monitoring center. The system and all of the devices were tested and reported to our monitoring center without any issues. There was no job history that any service calls were ever made or requested since the initial technician was at the home. Motion sensors do not beep, so we are not sure what was causing the beeping in the home. Burglary signals were received from their home on multiple occasions and at each occurrence, our signal history had shown that all signals received were cancelled within 4 seconds or less and our dispatchers had spoken with either [Member Name Removed] or her significant other each time to verify the accidental trip of the alarm. We did release this customer from her 5 year agreement and only required her to fulfill 2 years. We wish her well as we part ways."
"We would first like to say that ABF's number one concern is the safety and satisfaction of our customers. Our goal is to provide superior customer service each and every day. With that being said, Ms. [Member Name Removed] did sign an agreement with us in May of 2017 and our scope of work was to install an alarm system, six smoke detectors and two outdoor cameras. At the time, her home was under an extensive remodel so our job was to be done in two phases. At the initial installation appointment, we ran wire for the smoke detectors, keypads, siren and two cameras. After our first appointment, we received a call that one of our wires had been cut. Unbeknownst to ABF, there were also wires that were removed due to the construction. The expectation for the pre-wire inspection is that the contractor will notify ABF when they are ready for it to be called in. The reason for this method is that the inspector will typically inspect low-voltage and the electrician's pre-wire at the same time. We did not get this notification; therefore, we were unaware that the contractor was ready for us to do so. The complaint regarding the changed keypad code was due to a temporary alarm which we installed at no cost as a courtesy while the home was under construction. On August 1, the temporary system failed due to being unplugged by others. On August 3, our service technician replaced the temporary system, however, the homeowner was out of town when we installed the new system and since we do not have access to customer keypad codes, the technician had to use a generic code. The homeowner was given the code upon her return from vacation. In conclusion, we removed our previously installed equipment and terminated our contract as per the customer's request. We wish Ms. [Member Name Removed] well. Sincerely, ABF's Customer Care Team"
"Hi [Member Name Removed] - we apologize that you feel this way. The initial contract you signed with us was dated 11/15/2016. Per our standard practice with new construction, we performed an electrical walkthrough with you at the home prior to us starting any work. Per email exchanges between you and your New Construction Sales Representative, you approved changes and charges beyond the original scope of work. We would be happy to provide you with copies in case you may have lost them in your inbox. We in no way adjust numbers beyond your approval. Our Director of Builder Relations had also offered several times for you to come into our office to explain the pricing break-down and make things easier to understand which you've declined. Regarding the comment about your working system, please know that you do have a warranty for the first year covering parts and labor. We would be happy to schedule a service call if you feel your system is not working properly. Sincerely, ABF's Customer Care Team"
"Hi [Member Name Removed] - First, we'd like to thank you for your past eleven years of business. I understand that our Service Department was able to provide you with the dealer code and default your panel. ABF does not do anything with the programming to affect another company's ability to reprogram the system other than simply return it back to the manufacturer's settings. Unfortunately, it sounds like your new vendor may have been unfamiliar with your system and was not sure how to program the equipment. We wish you the best of luck with your new company and apologize for any inconveniences you may have experienced. Sincerely, ABF's Customer Care Team"
"Hi [Member Name Removed] - I am sorry to hear about your father and hope that he is well. Unfortunately, we are a local company and do not work outside of St. Louis and surrounding area, which is why we were unable to transfer your service out of state. Our agreements meet industry standards and we are always happy to adjust terms prior to the final signing as we understand long term commitments are not right for everyone. We will also terminate the agreement should the new homeowners sign up for our service and refund any money paid. Sincerely, ABF's Customer Care Team"
"Hi [Member Name Removed] - Thank you for the positive review! We appreciate your continued business and if there is ever anything we can help you with, please don't hesitate to reach out. Sincerely, ABF's Customer Care Team"
"After speaking with management, I discovered that this issue has been resolved. If you need to contact us for any reason, please feel free to email us at [email protected]. We wish you and your family well! Sincerely, ABF Security"
"We appreciate your kind words and will strive to continue providing you with superior service for years to come. If there is anything you need from us, please don't hesitate to call. Thank you. We appreciate your business"
Now the system is working and quiet at night. I will continue to use ABF service as the pricing is quite reasonable.
"Hi [member name removed] - I am happy to hear your system is working to your satisfaction. If there is ever anything else we can help you with, please do not hesitate to contact us at 636-349-1090 or via email at [email protected]. Thanks, Vincent. We appreciate your business. Jenna Polizzi-Baker Sales Administrator 636-600-4784"
"Hi [member name removed]- Thank you for the review! We are glad you are happy with the installation of your new security system. We appreciate your business. If there is ever anything we can do for you, please do not hesitate to contact us. Kind regards, Jenna Baker Sales Administrator 636-349-1090"
"Hi [member name removed]- Thank you for taking the time to give us a review on Angie's List! We are happy to have you as an ABF customer and appreciate your business. If there is anything we can do for you in the future, please do not hesitate to contact us. Kind regards, Jenna Baker Sales Administrator"
"Hi [Member name removed] - We are so pleased that you are happy with the service you have received. We appreciate your kind words and will strive to continue providing you with superior service for years to come. If there is anything you need from us, please don't hesitate to call. Thank you. We appreciate your business, [Member name removed]. Jenna Baker Sales Administrator ABF Security, Inc."
"Hi [member name removed] - I am so glad everything ran smoothly and you were happy with the installation. If there is anything else we can do for you, please do not hesitate to contact either Dave or anyone else in our office and we will be able to help you out. Thanks, again Cindy. We appreciate your business. Jenna Baker Sales Administrator ABF Security, Inc."
"Hi [member name removed]- Nine years is a long time, we truly appreciate your business and past patronage. It is also nice to hear that our newsletter has helpful information for you. I hope we can help you upgrade your system and continue to earn your business for the next nine years and many more. If you need anything from us in the meantime, please do not hesitate to contact us. Sincerely, Jenna Polizzi Sales Administrator"
"Hi [member name removed]- I am happy we were able to help you with your security needs. If there is anything you need from us, please do not hesitate to call. Thanks, [member name removed]. We truly appreciate your business. Jenna Polizzi Sales Administrator"
"Hi Member- We appreciate your business and the kind words. Our customers are our number one concern. Please feel free to contact us at any time. Have a wonderful day!"
"Thank you for the kind words. We appreciate your business. If there is ever anything you need from us, please don't hesitate to call. Have a great day!"
"Member- I'm glad to hear you are happy with our services. We appreciate your business."
"Hi Member - Thank you for your continued loyalty, please know it does not go unnoticed. Referrals are the greatest compliment we can receive. Please feel free to contact us at any time. Thanks again!"
"Hi Member - Thank you very much for the kind words. We truly appreciate your business."
The follow-up on alarm is good with easy communication with dispatchers and local emergency authorities.
"Member - I am glad to hear you are happy with our service. We value your business."
Licensing
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