Chesterfield Service

They showed up on time, and they did what they were supposed to do. They are expensive.

The estimated price was approximately $25000. I think they are very professional. Their explanation of the system was above average and the salesman’s knowledge of the system was above average but I felt that they were overpriced. I probably would not consider them again for a quote in the future because I think they should give their customers the best price upfront and not wait till their competitor gives the price.

They are great, and I trust them. They have a professional staff; if there is a problem, they will figure it out and will not just leave me hanging. They are comparable. I would rate them highly.

I was having problems with the dishwasher. The guy came in and spent a few minutes looking at it. He told me that it would be cheaper to just buy a new one. He charged $80 and left. He wasn't very specific about what the issue was. They were recommended by a plumbing company. He was right on time, and he was fairly professional.

I had a service package where they came out once a year. It seemed like every time a different person would come out and would try and sell us something for the heater or air conditioner. I just got tired of it. Ever since the owner Charlie retired, it has not been the same. I don’t know who is handling it now but I felt it was time for me to change. Their prices seemed a bit higher than the other company. I spent around $300. I had them change the filters every 6 months.

Very good service. They showed up on time and worked hard. At the end of the day the new furnace had a bad board, and they got one off of another and stayed very late at night to replace it. They have also followed up very well

My oven was not working properly, sometimes it would heat,sometimes it would not. With Thanksgiving coming up I needed to have it taken care of. Called Chesterfield Service to come and look at it, we have had them before and they did a good job. They came out and did a diagnostic and found it needed a new DSI board. They said it would need to be ordered .They called when the part came in and came the next day. The technician (Jarod) came on time was very polite and professional, he replaced the part and tested it to make sure it was working. We were very happy with our experience.

From the estimate to the final inspection after the installation, all went very well. Because of chimney problems we had to upgrade to a more expensive furnace -- one that comes with a tax rebate (which may not do us any good if we once again have so many medical expenses). In the long run this upgrade may of course save us some money. The installers were low-key, professional, and hard-working. They did a fine job. For example, one took a picture of the interior of the chimney (with his cell phone) to show us what was preventing the installation of the conduit. To avoid the chimney they had to run quite a bit of pvc pipe through the basement and to the outside. They did a beautiful job. We have also liked their repairmen over the years : quiet, professional.

They are very good and we have used them for over 20 years.

Really, really awful. The tech was rude and insulting. When he said that the problem was due to dirty filters and that they should be cleaned twice yearly (but every 3 months is better), I explained that the system was serviced by his company in August 08 and that the technition showed me how to clean the filters and I did so while he stood next to me working on the system. This guy said "I have no proof of that." I suggested that he call the other tech. He did not respond verbally. I said that $300.00 for a 2 year old system with an extended warrenty seemd high. He said "I just told you that the filters need to be cleaned every 3 months." He went on to say that I should not have let the filters get dirty and that I was really lucky that it did not cost more. He continued to be rude and insulting. Anyway, I called on Wednesday and asked if they had an idea when the parts would be available as it was cold in the house. They had no idea. Said: "we order them and they get here when they get here." They were unwillig to try to find out if they had been shipped or not. So today, (Thursday) I called another company. They arrived promptly and said that the heating coils were fine but the SEQUENCER (this is the part that they installed in August see previous report) was bad. He replaced it and we are warm as toast now. The parts and labor cost $124.95. With the trip charge, the total was $214.90. This is $131.00 less than Chesterfield Service. I am disgusted and plan to contact the BBB. I suspect that they knew that the part they installed was the problem but said it was another part.

We have used them for at least 5 years. They are great to work with. The office staff is very nice & helpful. The techs that come out are knowledgeable and willing to answer my questions (such as useful life of a/c or furnace, which filters are best for price, how we can be more efficient in our usage, etc). They have consistently identified any problems/future problems and helped us find cost effective ways to get the repairs completed. One thing I have really liked is that over the years their staff has remained consistent. It seems employee turnover is low, which makes me think Chesterfield must be doing something right to retain so many employees.

They were great. The sales rep that came out was wonderful. She was very professional and knowledgeable. She went over everything and all of the options we had so I felt like she wasn't just trying to sell us the most expensive one. They were very flexible about time. They got the job done very quickly. They were very accommodating about our time crunch because we had to have the job done in two days. The workers that installed the unit were very professional and they did a great job of cleaning up after themselves.

Sales and installation went well but we HATE our system. The furnace and AC are so loud and blow so hard that we have to turn up the volume on the TV and are sometimes awakened from sleep by the "clunk and roar" of the furnace - it clunks loudly on start up. It runs for very short periods very frequently. I contacted Chesterfield Service the day after the install (Feb 07 - prior to the clunking). They lowered the blowing noise. On the scheduled service (Jun 07), they noted that the adjustment had damaged a connection so they replaced it and set it back to the roaring noise level. Said that was normal. Fall 07 the furnace started the loud clunk. They came out and said it was normal "echo" when the system clicked on! I suspect that the reason they cannot fix the problems is that the system is far larger than I need so I have to live with this noisy, expensive system. I trusted the sales person regarding the size of the system. I repeatedly stated that I did not need a large system.

The company representative was professional, was thorough in determining the work to be performed, and submitted an estimate. I did not use this company because I got a lower estimate for the job.

Chesterfield Service is a very reliable company. They are very responsive whenever we've needed them to come out. They provide excellent service and are very professional and courteous whenever they have been here.

They had a competitive price and were very prompt. They always wore the paper booties when entering my house to protect my floors and carpets. They meticulously checked everything and made sure it was operating properly.

They had a competitive price and were very prompt. They always wore the paper booties when entering my house to protect my floors and carpets. They meticulously checked everything and made sure it was operating properly.

They do an excellent job and the price is on the high side but well worth it for the quality of work. I signed a contract with them where they come out to service the furnace and AC twice. I'd use them again and recommend them others!

Prompt is an understatement. When I called for questions about whether they repped a certain brand of humidifier, they not only said yes, they also offered an appointment within three hours. Then they showed up right on time!

We were very pleased at the service that we received. They were clean cut, professional, and explained everything in great detail. We will definitely use this company in the future.

THE GENTLEMAN THAT WAS THERE WAS ON TIME AND KNEW WHAT HE WAS DOING. HE WAS FAST FRIENDLY AND POLITE. HE WAS HELPFUL. HE SHOWED ME THINGS THAT I SHOULD DO TO MAKE SURE THIS PART WOULD LAST LONGER.

CHESTERFIELD SERVICE ADVERTISES 24 HOUR SERVICE. WHEN I SCHEDULED AN EMERGENCY WORK ORDER I WAS SUPPOSE TO BE CONTACTED BY A REPAIRMAN. AFTER TWO HOURS, I CALLED BACK TO SEE WHY I HAD NOT BEEN CALLED. THEY SAID THEY WOULD FOLLOW UP, BUT STILL NO CALL BACK. THE NEXT DAY I CALLED AGAIN AND THAT TIME MY CALL WAS RETURNED, HOWEVER I WAS TOLD THEY DID NOT WORK ON MY TYPE OF REFRIGERATOR. THE SLOW RESPONSIVENESS ADDED TO MY FRUSTRATION OF LOSING THE FROZEN FOOD IN MY REFRIGERATOR. I PROBABLY WILL NOT USE THEM AGAIN.

THE PART THAT WAS REPLACED FAILED AND WE HAD TO HAVE IT REPLACED AGAIN AND IT WASN'T COVERED BY WARRANTY.

I DIDN'T THINK THEY DID A GOOD JOB CLEANING THE DUCTS.

THEY HAVE COME WHENEVER I HAVE NEEDED THEM TO, EVEN IN THE EVENING ACTUALLY. THEY CARE.