LAZBOY FURNITURE GALLERIES

My 15-year-old LA-Z-Boy Recliner finally broke. I wanted to replace it, but could not find a similar color and fabric in their current over-sized in-stock category. They told me I could have it repaired-how surprisingly HONEST of the sales-person to offer that information instead of trying to talk me into a sale! Instead of paying for pick-up service, we transported the chair for repair which was no problem because we had access to a truck. The repair staff was friendly and efficient. They completed the repair in 2 days (ahead of schedule) and they honored their cost estimate. We are happy with the repair and would highly recommend them.

Unfortunately, the details of the stain protection plan were given to me when the furniture was delivered. The plan had so many exceptions that it is hard for me to determine what would be covered. The protection was a waste of money and time since I spent hours attempting to get my problems solved. It is now 16 months and the fabric on the love seat has split. I called, and was told that my one year warranty was up and if I wanted LaZboy to see if the area could be repaired I would need to pay for a service trip, as well as any labor and materials involved in the repair. I am sharing this story so that other members will be aware of LaZboy Furniture's policies and their micro suede product that tears easily. It was evident in both incidents, from the first answer from the person who answered questions regarding warranties, that their objective was to find a reason not to cover a problem with their product. I do not recommend purchasing any furniture from LaZboy Furniture.

Layzboy furniture salesman misrepresented the protection plan for the furniture that was purchased. The warranty is written in such a fashion that it can be easily voided and covers very few incidences. It is a scam to give the customer a false sense of security that Lazyboy stands behind their product. I assure you that they do not. The beautiful brochure provided to me by the salesman when I purchased the plan is very simply, misleading.