Enter a zip code and get matched to businesses near you.
Founded 2003 • With Angi since January 2004
12605 Creek View Ave
Savage, MN 55378
Service Provider ResponseThanks for the great review. We enjoyed working with you as well and are proud to see the way we were able to transform the look of your home! Bob Davis, CEO/President
Service Provider ResponseThanks for your kind review [Member Name Removed]. It is always our goal to resolve issues, that occur from time to time, and retain our customers loyalty and satisfaction.
Service Provider ResponseWe did our very best to satisfy this customer. The reason the scratched glass took so long to be replaced is that our vendor said the scratches were not big enough to warrant replacement. It required considerable effort on our part to get the vendor to replace the glass. Once we received vendor approval to replace the glass under warranty, the weather did play a significant role in when we could replace the glass. Actually, two of the glass packs were replaced twice because the customer saw small scratches in the glass after we replaced it the first time. This is why the glass replacement stretched through the winter months. Yes, we did want our money. We paid for the product and our installation labor and then had to wait several months to receive a significant portion of our final payment. All the while the windows were installed and the customer had full use of them. This was a warranty issue and all glass was replaced under warranty. I feel we took care of this customer in a fashion that deserved an "A" rating. I am sorry she feels otherwise. Bob Davis CEO/President Window Outfitters, Inc.
Service Provider ResponseThe facts. The order was signed on 8-23-13. A final measure was completed on 9-10-13 and the windows were ordered on that date. The windows were delivered to our warehouse on 10-14-13. When we received the windows it was discovered that our vendor had shipped them with the extension jambs loose (not attached to the windows) and unpainted. The order to the vendor clearly stated that the jambs were to be attached to the windows and be painted at the factory. The vendor offered to have the jambs painted for us, but said it would take two weeks. The delivery was already one week late, so we had the jambs painted by our painter to speed up the delivery. As a result, the jambs were installed on the windows during the installation. The installation began on 10-21-13 and was completed on 10-24-13. Customer sign off was given on 10-24-13. Final payment was collected on 10-29-13. Eight weeks from start to finish. After the installation was completed and paid for, the customer informed us that plantation shutters, on the three windows that had them, did not close properly. Our contract with the customer did not call for us to remove and reinstall the plantation shutters. The customer had a handyman remove the shutters before we installed the windows. They then had the handyman reinstall the shutters after we completed the window installation. After visiting the account, it was obvious that the customer was correct that the shutters did not close correctly. When the shutters were closed there was a gap between the shutters of about 1/2" or less. For whatever reason, their handyman was not able to install the shutters to properly fit between the jambs of the new windows. In order to rectify this situation, at my expense, I had one of my craftsman remove the shutters, make the proper adjustments and reinstall the shutters so that they fit and closed properly. Once again, I want to emphasize that this was done at my expense. The customer is now satisfied with the way the shutters fit. We are sorry for the inconvenience these delays caused our customer, but we did not ignore the issues and we did follow up until we got the situation resolved. On a very rare occasion, and for any number of reasons, we have a installation that does not go as planned. This was such an installation. Do I think we deserved an "F"? Absolutely not! A "B" maybe, but certainly not an "F"! Bottom line, we took care of the problems and the customer has a good installation, not on the schedule they had their expectations set on, but still a good installation with a good product. This is not an easy business and one bad review can be very damaging. This customer makes it clear that their intent was to give us a "bad rate" on Angie's List. I am truly sorry they feel that way. If you have taken the time to read my response to this point, please take the time to read all of the remaining reviews on my company. You will see that overall we do excellent work, customer satisfaction is our number one goal, we handle excellent products and we pride ourselves in being responsive to our customer's needs. Robert E. Davis CEO/President
Kaufman Roofing has been in business since 1930, working in the Twin Cities and surrounding neighborhood. With the peculiar nuances affecting roofs in the Twin Cities; varying roof types (slate, tile, wood shakes, metal, & flat), harsh weather conditions, and seasonal extremes, our experience is invaluable. Our philosophy hasn't changed since we started doing roofs in Minneapolis, St. Paul, and the surrounding areas nearly a century ago.
Ask about Angie's list discount. Craftsmen Home Improvements, founded in 1991 is an award-winning contractor specializing in window replacement, siding, decks and roofing. Craftsmen uses the highest quality materials, backed by the longest, most extensive product warranties available. Awarded the Angie's List Super Service Award every year since 2004. (We have a 5 window minimum), (Gutters only in conjunction with roof or siding), (Attic insulation only in conjunction with a new roof.) (We do not do roof or siding repairs) Additional Phone Number: (651) 229-4045, (763) 441-5552 & (612) 861-1958. We offer James Hardie siding, and Vinyl siding, Timbertech and Azek deck material, Owens Corning and GAF shingles, Andersen Windows, Marvin Windows, Hayfield Windows, Richlin Windows, Lindsay Windows, Pella Windows.
2022 Super Service Award
Family owned & operated since 1950. Angie's List Super Service Award recipient every year since 2003 (20 total category awards). We have long term, experienced staff and offer extensive product lines and showrooms with designers on duty. Evening and weekends available by appointment. Long term labor warranties. Award winning customer service! Additional DBAs - Accent Design & Renovation LLC, John Beissel, Inc., Beissel John Inc., General Home Improvement Company.
2022 Super Service Award
Sales, installation & replacement windows, glass block, entry and storm doors, windows, vinyl, siding (including installation of James Hardie products), soffit, fascia, gutters, polyaspartic garage flooring, interiors, wood clad & fiberglass pella.
Ask for details
Window Outfitters Inc is currently rated 4.8 overall out of 5.
Window Outfitters Inc is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Window Outfitters Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Window Outfitters Inc offers free project estimates.
Yes, Window Outfitters Inc offers eco-friendly accreditations.
No, Window Outfitters Inc does not offer a senior discount.
Yes, Window Outfitters Inc offers warranties.
Window Outfitters Inc offers the following services: Sales, installation & replacement windows, glass block, entry and storm doors, windows, vinyl, siding (including installation of James Hardie products), soffit, fascia, gutters, polyaspartic garage flooring, interiors, wood clad & fiberglass pella.