HomeSmart from Xcel Energy Minnesota

good service under home smart plan

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Awesome

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It couldn't have been better!

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See above message

Mike came out to give us an estimate and knew we had to make a decision quickly because our old furnance had broken down twice already in the winter season and it was only December. After having all the estimates we decided to go with Xcel who then sub contracts the work out to another company which was Haley's company. This made us a little nervous if something went wrong and who we would call etc., but we figured they were the company our electric and heat were supplied with, so they shouldn't be a problem, I was wrong. We had an appointment to have the furnace installed on January 2nd @ 8:00am, and they said it would be done in one day and we could have the inspection done another day. Well the morning of the appointment they called to say one of their techs called in sick, and would have to reschedule. This was upsetting as I had taken the day off work and now would have to take another day off to have this done again, also I wondered if I had an problem and the tech called in sick how long would I wait for service. The next week we set up another appointment for a couple weeks later. The tech came, but only for a few hours and said they would come back another time to complete the work, well several weeks had passed and I heard nothing so I called them about coming to finish the job. They had come back one evening to finish the work, because I was not going to be taking another day off work for them to complete what should have been done in one day. The tech finished and left not letting us know how to change the filter or how to program anything and the caulk used had holes and was letting all the heat out, also the pipe outside had to be moved away from the windows by state code and that also was not done. I called to have the tech come out once again to fix these problems and again they had to come out and complete all this work. This was way too many trips and time for something that should have taken one full day to complete it had been 4 months. Finally I thought this nightmare was over. When we purchased the furnace we were told we would recieve a gift card, well that finally came after all the time we had to wait to get this completed and the gift card was wrong. I had been told they knew what I had been thru and would let their supervisors and others know what was going on, but they never made an attempt to resolve any of these issues. They were all talk but no actions were being done.

We have had no problems with them and their services have been satisfactory.

Xcel offers this service to their customers but they subcontract the work. My auditor was very professional, but answered any questions I had. The big surprise for me was that I assumed my windows were shot and I was losing lots of energy through them but according to Dirk, the auditor, my windows are OK (not great, but not bad) it's my doors that are really costing me! He printed out a dozen or so pages of evaluations and recommendations for me to keep. Well worth the time and money!

They did the final connection but left all there garbage, duct tape, sharp wire, and debris scattered all over my driveway and back yard. They had sloppy disrespectful workers.

I called them about my furnace, and I was disappointed that I couldn't get a response from the answering service. I was able to get through finally after waiting on the phone for over 45 minutes on a second call attempt. Finally, they did send someone out the next day who was pleasant and did a great job. I have a problem with the response from X-cel Energy. Normally X-cel is great, but it is with the response from the 24 hour answering service that we have an issue with.

The guy showed up and installed it. Also took time to tell me what was wrong with my AC (it's old and the compressor motor is dying). Did a good job and was friendly/professional.

Judy was extremely nice and helpful. I called her several times with questions about the whole process. We needed the lines put in a very specific way, so as not to interfere with a future garage build. My only complaint is that they won't mark the line. You need to call Golpher-1 for that, probably for safety and liability reasons. They showed up when they said they would and the work appears to have been done well. Good job!

THEY SENT OUT A SERVICE PERSON WHO RAISED THE LINE AS FAR AS HE COULD. HE WAS ON TIME AND POLITE.

IT TOOK A BIT TO GET ON THE SCHEDULE BUT ONCE THE CREW ARRIVED THEY DID A GREAT JOB. VERY FRIENDLY AND WENT ABOVE AND BEYOND BY RECONNECTING THE GAS LINE AND LIGHTING ALL MY PILOT LIGHTS IN THE HOUSE.

I HAVE A HOME SMART CONTRACT WITH THEM AND PAY A MONTHLY PREMIUM. I CALLED THE OFFICE STAFF AND ASKED IF THEY COULD PUT IN A NEW THERMOSTAT. I WAS TOLD IT IS NOT PART OF MY CONTRACT, BUT IT WOULD DEPEND ON THE TECH WHO CAME OUT. BRENT THE TECH WAS VERY PROFESSIONAL. HE CHECKED ON MY FURNACE AND HAPPILY TOLD ME HE WOULD INSTALL THE THERMOSTAT. WHEN HE LOOKED AT THE THERMOSTAT I BOUGHT, HE DISCOVERED A PART WAS MISSING, BUT GAVE ME DETAILED STEP BY STEP INSTRUCTION ON HOW TO DO IT MYSELF. I AM VERY GRATEFUL FOR HIS EXCELLENT SERVICE. I WOULD GAVE AN A+. THE PRICE IS PER MONTH TO REPAIR ANY MAJOR APPLIANCE THAT BREAKS IN MY HOME.

THE BILLING IS GREAT. THEY PUT IT ON MY NSP BILL AND SPREAD IT OUT OVER THREE MONTHS!