Above the Rest Floors and More
About us
Free pickup and delivery of product, free standard stair installation-per stair charge, free transitional metal installation
Business highlights
Services we offer
Carpet, carpet install, carpet installation, carpet repair, carpet repairs, commercial, flooring, hard wood, hard wood install, hard wood installation, hardwood, hardwood install, hardwood installation, laminate, residential, tile, vct, vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 33% | ||
| 0% | ||
| 0% |
There were a total of 3 installers working together on the installation. It was Friday afternoon and maybe they were just in a hurry to wrap up the week. They left some mess behind them after the tile install and the grout work. There was some mortar left on my flooring and on my new cabinets. Later I had to clean grout off of countertops and under cabinet light fixtures. This was not a huge deal as it only took some cleaning to deal with, but most of my contractors including their flooring installer did a thorough job of clean up and left things fairly pristine.
The back splash installers cut away some some of the under cabinet trim to make space for the tile. The cuts to the trim weren't very precise, and the tile wasn't cut where maybe it should have been. The end result was that it looked awful in the place where the trim was cut. When the grout guy came back I had him pop some of the tile, cut it and put it back. Then I had to get some more of the under cabinet trim material and have one of the cabinet contractors come back out to remove the damaged trim and install the new trim. It looks good now, but total cost was probably somewhere around $100 or more to correct.
I also asked for a follow up on the grout work. The grout along the bottom of the backslash against the counter top was cracking and chipping out, especially behind the sink where it tends to get wet. The grout should have had plenty of time to set since the sink/water weren't fully installed until days later.
The company reimbursed me for the required cabinet repairs without hesitation. They said they would ask the sub contractor to contact me. After several weeks the sub contractor never did contact me. The company told me he "tried to call me a few times". My email and cell phone were functional during that time and he wasn't in my missed call logs. The company cut me a another partial refund to compensate me for my trouble.
In my opinion the company tried their best to make this right, but had a problem with a less than professional sub contractor.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.