KLINGBERG EXCAVATING INC

Family owned business They tell me how responsive,and honest they are,and I would agree except one issue Im having I was all on board, until...They dug the hold last May,2012 and it was all good until they had to come back and take care of the huge pile of dirt from digging the basement. Lee Klingberg, the owner, said, "in the spring we will come back and take care of that dirt" Well, they came back and took care of the dirt alright and did a ok job except there is a grade issue by rear foundation that retains water Heres the issue I got billed $800 after the fact ! I dont agree at all. When there is additional cost involved,tell the client, there is additioal cost ! The dirt has to get graded out,and in original contract it dident say it was extra, and by the statemments by Lee, I was led to believe it would be taken care of. If there was an additional cost I certainly would of liked the opportunity to know this and approve it or not. I could of had my landscape contractor grade it as part of the landscape planning. This company never told me that there was any additional cost involved. What company would leave a pile a dirt there,then charge you later because they figure they got you by the cuhone's,especially after they said they would "come back in spring" and take care of it ? That means to me that they will take care of it... They dident say we will take care of it if you pay us additionally. There is no homeowner after building a home, is going to have a company just come out and run free and get billed later and not know the cost. The office lady is confrontational,and I feel bad because of the whole thing. They seem to be decent hard working family running a business. But dumbfounded regarding "the communication" especially when it comes to honoring their word,and when it comes to a customer being billed for "an extra" really??? There was no communcation about any additional cost regardless of what this company says. Seems the owner did not communicate there was additional cost, and the office is back peddeling. I was not told, now they are trying to come at me from after the fact and I'm trying to resolve it,but I just dont do business this way and I feel bad because while I am a man of principle, and I pay my bills. I feel the office person, the reletve,or wife, is caught between me and her husband and I know she will obviously support "the business" , her husband, before a customer such as myself. I have emailed and called and talked to my builder,but issue is on going The next step is this review,then BBB, then my attorney. Shame,alway communicate with your customers and dont just go out and do work and send a bill later. They are really not a repeat business so I guess they dont care if you get upset because they got all the money for "the dig" then they come back later and charge you to grade it and dont tell you and thats another way to generate revenue I guess...may have to consult the Department commerce next.