SERVPRO of Plymouth/Long Lake/Medina

Suck up the water on the basement, and dried up the carpets on the lower lever of a duplex house. Professionalism was OK, the servicemen came when we needed them to come. Although, Communication with the supervisor was not really that good, and the workers was not directed by their supervisor very well. Workers should not mess up with a homeowners belongings. The $100 gift card in the laundry room was gone, the price was too much from what we expected and for me, they're charging 3% more if you're using credit cards. I don't think that's need.

Exceptionally well. Kent from SERVPRO responded promptly to all calls and provided a detailed quotation of the work to be done. Mark from SERVPRO performed cleaning services and did an excellent job. At first, I thought the price quoted appeared high but estimates from 2 competitors did not include same detail of services. Competitors were slower getting back to me and did not seem to provide comparable workmanship.