SOS Drain & Sewer Services Inc

Randy was the very nice gentleman who came out to service my home. He gave me a courtesy call when he was 20 minutes from my home. He was very knowledgeable and professional. He took care of both issues in less than 1 hour. Would recommend to others and will definitely hire again.

I called SOS today and set up an emergency appt. for after 5 pm. But they called back and said because of a cancellation, the technician "Mike" would be out about 3:45. When Mike checked out the sink and tub drains in the basement, he concluded that since they both emptied into one line, that cleaning out that one line might fix both problems. He cleaned out that line, and both drains worked just fine. So we were only billed for one line instead of 2. We've used SOS in the past, and will use them again in the future.

Emergency service call. Had a clogged main line on Thanksgiving (of course). Marty came out and had the problem fixed shortly after he arrived. Marty was very professional and courteous. I also really liked that he made a point to contact me before his arrival so I knew when to expect him. The price for the service also seemed reasonable especially considering that it was an emergency service call. Will definitely use this company again.

It went great. The roots were all cut from my sewer line with a large, 300# machine The technician was very knowledgeable, competent, honest, and pleasant. This was an Angie's List deal. I'm so glad I picked this company. There was no additional charge or attempt to sell further work, as I've often encountered with the deals.

The SOS employee, Mike Bailey, arrived on time and got right to work. After he finished cleaning the drain he took the time to explain to me why it was clogged and what to do in the future so that I don't have to call them again. (one hint - don't put egg shells through a garbage disposal). The price for the service was less than other quotes.

Everything went well. Making the appoint was easy, he showed up on time, and my toilet has been flushing well every since.

Line got cleared after two separate attempts. Pipe may be disjointed.

Never called or emailed, complained to Angie list, the result, call them to find out what happened.

The technician was on time, polite, and knew what he was doing. He did a good job and I was amazed to see him clean everything up when he was done! Washed the floor with some shop towels and cleaned up after himself. He took extra time to put the main line plug back in carefully and seal it up well with wax. When asked what he was doing, he said he'd rather spend 5 extra minutes to get it done right than to have a customer have to call them back. That's my kind of service!

It was awesome from the time I placed the call to the time they cleaned it was just perfect experience. Came an hour before scheduled time finished job really swiftly provided clear explanation of what needs to be done and what is the cause of problem. My experience literally went from start with a headache at 9am to happy by 11am.

As a first time homeowner, when things 'go wrong' in the house, I get extremely stressed. I worry that it's a worse case scenario and immediately try to figure out how we're going to pay for said worse case scenario. Also as a first time homeowner in a new city, I had ZERO idea on who was reputable in my area to call. So I turned to Angie's List to research. I discovered SOS and loved the ratings, reviews, and prices people were paying for the service they received. When I called and explained my situation, the SOS team was immediately understanding of the situation and was 90% sure of what the issue was - and it was WAY smaller than what my head said it might be. We scheduled an appointment for them to come out the following day on my schedule - which was amazing because it's hectic! My appointment was between 12-2pm, and I received a call at 1:15pm from the SOS office stating that their guy might be a little late because he's at another job, and got started later because of an emergency job at 4am that morning. At 2:15pm, I got a call from the actual guy that he was on his way and would be there in 45 minutes. At 3pm, he showed up and got to work, and within 20-30 minutes my drain was fixed and he was on his way. And he put up with my husband's humor - win/win! I am extremely, extremely pleased with SOS Drain & Sewer and will continue to call on them in the future for any needs!

Very quick, punctual, and professional. They performed the work while I had another inspection going and SOS coordinated with them. SOS provided a video DVD of the work completed and explained everything very well, including recommended work on the cast iron section of my sewer line. Highly recommended and I would definitely use them again.

They came in and did a good job. They were nice guys.

Deal said it included an hour of labor. Tech did not go over that hour but still charged $50 extra to access the drain through the toilet. Did not know there was a fee for that, was not specified in the deal. These "surprise charges" are why I am weary of buying a deal through Angie's list. Scheduler was responsive and tech was professional and polite. Would use again but call ahead andget estimate directly from them and not use the angle's list deal.

Perfect, on time and did what I asked them to do. Mostly listened to my concerns about the job. An old basement floor drain that probably hadn't been cleaned in 40+ years. I did not want the cleaning of the floor drain to cause blockage of the old sewer line running to the street. The tech was done in about a 1/2 hour. The office even offered an Angie's List discount without asking.

Called 45mins in advance to confirm appointment time and that he was on the way. The price was slightly higher than website advertised, but it included a $50 weekend rate.

I read reviews on Angie's List and S.O.S's responses to the few customers who gave a lower rating, and what I read definitely factored in to my decision to call S.O.S. I had also read competitors' responses to those who had less than favorable experiences. With one competitor in particular I was surprised at numerous unprofessional responses that bragged about their high rating ("A" on Angies List) and insinuated that therefore the customer was wrong. I only mention that because if you're one of the unlucky ones who have a less-than-favorable experience with ANY company you want to know that the company will treat you fairly and with respect. So here I just want to give a plug for companies that (best I can tell) do so. So, back to S.O.S! Everything went very well. Randy cleaned the main line, and as I requested also took a look at an issue we had with one of our toilets. Randy was professional and genuinely friendly. Not at all pushy, instead it seemed he wanted to be sure I understood my options (regarding the basement bathroom). He was on time, finished the job efficiently, and clearly explained what he found. Without hesitation I would hire S.O.S again if the need arises.

I purchased the Angie's List coupon for '$199 Main Clean Out' and called their main phone number to schedule. I received a friendly greeting and was assisted promptly by the individual answering the phone. She scheduled me for same day service from 3-5pm. The reason for the "B" rating in the Professionalism category: Promptly at 3pm I received a telephone call from a service tech. There was some confusion though as he told me he had no idea where my home was and that all he had was a phone number. When I advised him of my location he said he needed to call the office because he was working in a completely different part of Minneapolis. Before hanging up, he advised me that he or someone from the office would call me. I waited for a phone call until almost 5pm before calling the company's main telephone number. I once again received a friendly greeting and was told that the tech had phoned into the office regarding my service request. I was then placed on a brief hold; when she came back on the line, she apologized for not following up with me and advised that someone would be out to my place shortly. A service tech did show up around 5:30pm. He unfortunately could not complete the work as he did not have the extension needed to get all the way through our pipes. We were rescheduled for the following day, 1-3pm. The next day, the tech showed up promptly at 1pm and performed the service as requested. Before he began, he took time to speak with me about the issue. We discussed what needed to be done. He advised that due to the extra length needed there would be an additional $20. Once we both were in agreement on the scope and cost of the work, he got busy. He took off his shoes when he entered the home, laid drop cloths down to protect the carpet, and used another tarp to cover nearby furniture. When he was done, he left the work area picked up and clean. We will definitely be calling them in the future when root intrusion is once again an issue. Good price & good service.

Randy was great! I called on Friday and he was honest/upfront about the extra cost for a weekend appointment so I waited until Monday. Randy gave an 8-10am window and called me at 8am to give me a ETA. Randy cleared the clog very quickly and was extra diligent about leaving a clean work area. I was very impressed on how quick and painless this was. I will absolutely be using this company again!

Went above and beyond by checking main sewer line with video scope and provided suggestions and tips for maintaining clean lines. Would recommend them to others and will use them in the future.

Scheduling was prompt. Aaron arrived on time. Cleaned up the area after even though that was the result of an earlier back up in the basement and not his work. My neighbor was so impressed he scheduled his own sewer clean out, requesting Aaron specifically.

Initially, there was a problem because I had responded on Angies list to the service company proposed service time frame. When the serviceman was not at our home within the proposed service timeframe, I called the company, and they had not received my response to their proposed service timeframe from Angies list. However, they were able to quickly send someone out to perform the required drain cleaning. The serviceman was knowledgeable and careful working with old pipes, and I felt he understood what he was doing and would definitely have him come back when more service is required.

Although the provider did what I think was their best, they were unable to remove the clog. It required cutting into a wall and entering a crawl space that was beyond the scope of these people. I would call them back if I had a different situation.

My bathtub drain was clogged. I called Monday morning and they were able to come out between 9 and 11 the same day. Aaron was there within the allotted time. The tub was very dirty from the standing water and our attempts of unclogging the drain ourselves and not only did Aaron clear the clog, but he cleaned the tub afterwards. I had asked him if he could recommend a screen or trap that would be better at catching hair and he said what I had was one of the best kinds. I appreciated that he didn't try to sell me one that he had. There is also a 90 day guarantee which I think is pretty good.

The service call was scheduled quickly and at my convenience. Aaron arrived on time, provided an excellent review of the problems after assessment, offered several solutions, discussed the cost and reasoning behind the charges, solved the drain issues in my bathrooms quickly, and left the worksite immaculately clean. He was well-groomed and gracious. I received service and repairs well beyond my expectations. I've used SOS exclusively, albeit occasionally, over the past 15 years and Aaron was the best technician to date despite being the youngest. I highly recommend SOS in general and Aaron in particular.