SOS Drain & Sewer Services Inc

We had used S.O.S. some years ago, and was completely happy with them. But we also used another Angi's list provider too. That one got the first call on this occasion but did not answer nor did they have an answering machine to take a voice message. I assumed that thye might have gone out of business. So I then called S.O.S. and was taken aback by being greeted so professionally by the person taking calls and setting up appointments. Her name I was told: "Cody." She was above and beyond what anyone would normally experience from individuals responding to calls these days. She worked around an already full schedule to arrange a service call the very day of my call, which was so appreciated. In fact, I was so impressed with Cody that I asked the service tech who came out, Jordan, if she was the owner's wife. No, he said. She's just great at her job. Which takes me to the tech,Jordan. He did a first class job for us. He was efficient, thorough and extra caerful to make sure the drain was fillu cleared. He double-checked his work, a step I had not experienced with other drain cleaning companies. He also did a perfect job of cleaning up the area after his work was completed. A+ Given this "exceeding expectations" experience, S.O.S. is now our family's first call for drain and sewer service.

I have been using them for decades for the tree roots in the main line sewer of my old house. In the beginning, I waited until the clogged sewer caused water in my basement, but they suggested a preventative cleaning every two years. This has solved the problem. Once they found some of the clay tile pipe was blocking the sewer, and I had that repaired. I am very happy with their service, and they give a discount to Angie's List members as well.

Perfect! Cleaned drain and got a necklace out of a sink!

I had a different plumber come out initially and they determined there was a break in the sewer line somewhere. I decided to go with a different company to dig up our yard and they had Brad come out from SOS. Turns out we didn’t have a break in our sewer, just some roots in the line he cleared rather easily. Brad was able to run his line all the way to the street and confirmed the pipe looked good the entire way with a camera. I will definitely be calling him first for any future issues.

When we found standing water in our basement, our local plumbing company suggested we start w/ SOS. We were not sure if the pipes were in bad shape or if it needed snaking. The company asked if this was an emergency or not, I told them we were fine and so they set up an appt for 2 days later. I get the feeling that they would have come earlier if I had needed it. Brad called 20 min before arrival and within the 2 hour window they set up. He assessed the issue and cleaned out the drain, then cleaned up afterwards. Used a camera at our request to determine if the pipes were okay. Good news! We did not need to call the plumbing company, we do NOT need to rip up the floor to replace the pipes. Brad then gave us the information I needed to make sure we don't flood again, by using a battery powered moisture detecting device that I can get myself at a local hardware store. He also called back when I had a question the next day. He even remembered to tell us that there is a condensation line coming in just above the sewer so I should be careful where I install that detector. SO happy that we found this company. GREAT customer service.

Went great - Holiday weekend rate. Have used several times before (two other times for this troublesome kitchen waste line) and will continue to use again. Highly recommended service provider

Brad came out today to take care of our root issue that was causing basement to flood. He could have not been nicer or more professional. He told us exactly what was going on, spent time explaining next steps and didn't try and "sell" us on services that wouldn't pay off in the end. If you need drain work these guys should be your first call. He not only snaked out the drain, but used a video scope to show us where the pipe had caved in, he marked the spot on the lawn there blockage was worse.

We have had SOS out several times but have never completed a review...time to do so! SOS is prompt, courteous, priced fairly and does excellent work. In drain cleaning, you hope for one outcome...get the drain open. In their case, all of the rest is icing on the cake. They clean the drain but again have all of the attributes that you hope any outstanding company has. We continue to use them because of all of the above.

It went great and there were no tree roots.

He explained everything he did, he was really good. I'd give them "A's" all the way across. We wanted to have it jet cleaned, but he told us by mechanically cleaning it, it would be a better job. He was very conscientious and didn't try to sell us something we didn't need.

They did a professional job and informed me I had been sold a wasted service by the last company that did work since what they used didn't work with the type of soil my house is on.

It was very nominal being that it was a holiday on Christmas eve. I would us them again in the future.

They needed to bring in a sewer camera to determine condition of sewer. They successfully identified problem.

They were fine. They were out here right away, and they cleaned up, and they were fine. The problem ended up being more complicated than they could take care of. They were fine. I would use them again.

Service was available within a couple hours of my call and arrived as scheduled. The drain was cleared quickly and the plumber provided good information about how to prevent future problems. This was the second time we have used these guys and been super satisfied both times.

We called around midnight to schedule something for the morning on a Saturday. The tech arrived within the allotted time frame we were given and quickly got to work. Probably took about an hour to clear through the roots.

They were very professional and cleaned up extremely well after themselves. They seemed very concerned about my satisfaction with the job. Would definitely recommend them to others and would use them again.

Punctual and courteous. I was very pleased, neat work and the technician and his assistant went well beyond the call of duty to clear the floor drain. Turned out that the back flow preventing ball had rusted through and blocked the drain.

Good. They were not able to fully clean out bathtub drain due to lead trap. However, they recommended that a plumber replace the trap and they gave us a name of a plumber.

Found collapsed pipe and referred to another company.

They were prompt, fair priced and got the job done within 2 hours of our call. Our plumber recommended them to us, having used S.O.S. themselves. We used the 10% off coupon they had on Angie's List, and they gave us the discount without any problem. Everything went really well!

Dan showed up on time, explained the job, and fixed the issue. This is a good company s I have used them twice before.

Randy was super helpful and very knowledgeable. I have had other people out from other companies in the past and I felt Randy provided superior service compared to others based on his taking the time to explain and test a few things to ensure my problem was resolved. He was professional, cleaned up afterwards and very pleasant. I will always call SOS for future needs.

Randy was the very nice gentleman who came out to service my home. He gave me a courtesy call when he was 20 minutes from my home. He was very knowledgeable and professional. He took care of both issues in less than 1 hour. Would recommend to others and will definitely hire again.

Emergency service call. Had a clogged main line on Thanksgiving (of course). Marty came out and had the problem fixed shortly after he arrived. Marty was very professional and courteous. I also really liked that he made a point to contact me before his arrival so I knew when to expect him. The price for the service also seemed reasonable especially considering that it was an emergency service call. Will definitely use this company again.