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SOS Drain & Sewer Services Inc
Founded 1941 • With Angi since October 2004
Business Details
Phone Number
Address
4825 Hanover Rd
MOUND, MN 55364
Description
SOS Drain & Sewer Services, Inc. is a drain and sewer cleaning company serving the entire Minneapolis and St. Paul, MN, metro area. We have been cleaning all types of drains and pipes, big and small, since 1941. We specialize in drains and sewer lines, and we provide video inspections for residential, industrial, and commercial customers. Our experienced drain cleaning rechnicians are dedicated to providing our customers with excellent services. SOS Drain & Sewer Services specializes in: • Clogged drains, high pressure jetting • Pipe thawing • Root removal • Line location • Preventative maintenance programs • Video documentation From water heaters, sump pumps, or line services, we are skilled and capable of resolving all drain issues. Our friendly, clean, courteous, and reliable service men provide you with reliable service with low rates. Our trucks show up fully equipped and we are fully insured with excellent Better Business Bureau ratings. Call SOS Drain & Sewer Services today for an appointment
Verified Reviews
A few reviews for this pro...
John U.
09/23/2021
We had used S.O.S. some years ago, and was completely happy with them. But we also used another Angi's list provider too. That one got the first call on this occasion but did not answer nor did they have an answering machine to take a voice message. I assumed that thye might have gone out of business. So I then called S.O.S. and was taken aback by being greeted so professionally by the person taking calls and setting up appointments. Her name I was told: "Cody." She was above and beyond what anyone would normally experience from individuals responding to calls these days. She worked around an already full schedule to arrange a service call the very day of my call, which was so appreciated. In fact, I was so impressed with Cody that I asked the service tech who came out, Jordan, if she was the owner's wife. No, he said. She's just great at her job. Which takes me to the tech,Jordan. He did a first class job for us. He was efficient, thorough and extra caerful to make sure the drain was fillu cleared. He double-checked his work, a step I had not experienced with other drain cleaning companies. He also did a perfect job of cleaning up the area after his work was completed. A+ Given this "exceeding expectations" experience, S.O.S. is now our family's first call for drain and sewer service.
Description of Work
Cleared out a slow-running draon from the kitchen that was full of food waste gunk.
Category
home inspection, drain cleaning
Susan K.
08/04/2019
I have been using them for decades for the tree roots in the main line sewer of my old house. In the beginning, I waited until the clogged sewer caused water in my basement, but they suggested a preventative cleaning every two years. This has solved the problem. Once they found some of the clay tile pipe was blocking the sewer, and I had that repaired. I am very happy with their service, and they give a discount to Angie's List members as well.
Description of Work
Clean out main line sewer from tree roots
Category
sewer cleaning, drain cleaning
Gino P.
02/13/2019
The most honest trusting company I have even done business with as a home owner. They take time to talk with you and they know what their doing. Called on the weekend and got through to Charlie right away. Other companies tried charging and were taking advantage of people because of the weather, not SOS. An amazing company with employees who care, thanks Mike and. Charlie
Description of Work
Unthaw septic line
Category
drain cleaning
Brenda C.
11/06/2018
Cody S.
10/01/2018
I had a different plumber come out initially and they determined there was a break in the sewer line somewhere. I decided to go with a different company to dig up our yard and they had Brad come out from SOS. Turns out we didn’t have a break in our sewer, just some roots in the line he cleared rather easily. Brad was able to run his line all the way to the street and confirmed the pipe looked good the entire way with a camera. I will definitely be calling him first for any future issues.
Description of Work
Our sewer was backed up and had standing water in the line.
Category
sewer cleaning, drain cleaning
SUSAN S.
04/26/2018
When we found standing water in our basement, our local plumbing company suggested we start w/ SOS. We were not sure if the pipes were in bad shape or if it needed snaking. The company asked if this was an emergency or not, I told them we were fine and so they set up an appt for 2 days later. I get the feeling that they would have come earlier if I had needed it. Brad called 20 min before arrival and within the 2 hour window they set up. He assessed the issue and cleaned out the drain, then cleaned up afterwards. Used a camera at our request to determine if the pipes were okay. Good news! We did not need to call the plumbing company, we do NOT need to rip up the floor to replace the pipes. Brad then gave us the information I needed to make sure we don't flood again, by using a battery powered moisture detecting device that I can get myself at a local hardware store. He also called back when I had a question the next day. He even remembered to tell us that there is a condensation line coming in just above the sewer so I should be careful where I install that detector. SO happy that we found this company. GREAT customer service.
Description of Work
Evaluate and clean sluggish drain in laundry room, diagnose if additional pipe work was needed
Category
drain cleaning
Fred G.
02/07/2018
The serviceman listened to the problem, checked the plumbing, and decided it was ice cloging the roof vent and things would return to normel when the cold snap ended. They did.
Description of Work
Gurggle in bathtub drain when toilet flushed
Category
plumbing, drain cleaning
Service Provider Response
We are so pleased that you had a wonderful experience with SOS as that is exactly what we strive for. While frozen pipes are a nuisance, our technicians see this issue all the time and we are glad to hear that it was diagnosed correctly. We look forward to working with you in the future for all of your drain and sewer needs.Jim A.
12/31/2017
Went great - Holiday weekend rate. Have used several times before (two other times for this troublesome kitchen waste line) and will continue to use again. Highly recommended service provider
Description of Work
Clear kitchen drain line
Category
drain cleaning
Service Provider Response
We are so happy that you have continued to use SOS for your pesky kitchen line. It is repeat customers like you that really help this family company grow. We are so thankful for your continued business and look forward to helping you with any future drain and sewer needs.Liz P.
11/28/2017
Brad came out today to take care of our root issue that was causing basement to flood. He could have not been nicer or more professional. He told us exactly what was going on, spent time explaining next steps and didn't try and "sell" us on services that wouldn't pay off in the end. If you need drain work these guys should be your first call. He not only snaked out the drain, but used a video scope to show us where the pipe had caved in, he marked the spot on the lawn there blockage was worse.
Description of Work
Water backing up into basement.
Category
drain cleaning
Service Provider Response
We are so pleased to read about your experience with SOS and Brad. We hope that you will continue to use us for all your drain and sewer needs and pass the word on to anyone who may also need drain work.Doug J.
11/08/2017
We have had SOS out several times but have never completed a review...time to do so! SOS is prompt, courteous, priced fairly and does excellent work. In drain cleaning, you hope for one outcome...get the drain open. In their case, all of the rest is icing on the cake. They clean the drain but again have all of the attributes that you hope any outstanding company has. We continue to use them because of all of the above.
Description of Work
Over the years, we have called them out to clean out plugged drains.
Category
drain cleaning
Service Provider Response
We are so pleased you have decided to leave us a review. Your experiences with SOS is exactly what we strive for! We are so grateful for your continued business and know that we keep making you proud in the future.Liz F.
11/06/2017
It went great and there were no tree roots.
Description of Work
I have used SOS Drain & Sewer Services to clean my main sewer line a few times. This is for a yearly maintenance for tree roots so it won't get backed up. It's great peace of mind!
Category
drain cleaning
Service Provider Response
We are so glad that the preventative maintenance is keeping those pesky roots at bay! We know how costly it can get once they invade your pipes. We are so grateful for customers like you and look forward to our continued work.Janine T.
08/23/2017
He explained everything he did, he was really good. I'd give them "A's" all the way across. We wanted to have it jet cleaned, but he told us by mechanically cleaning it, it would be a better job. He was very conscientious and didn't try to sell us something we didn't need.
Description of Work
Drain cleaning for slow drain.
Category
drain cleaning
Service Provider Response
We are thankful that you took the time to rate us here at SOS as it is customers like you that keep our business strong. We are also so glad that you were pleased with your service and hope that you will continue to call SOS with any and all of your future drain and sewer needs.Laurel H.
08/14/2017
They did a professional job and informed me I had been sold a wasted service by the last company that did work since what they used didn't work with the type of soil my house is on.
Description of Work
Main line drain backed up due to tree roots and then also had the secondary drain back-up.
Category
drain cleaning
Service Provider Response
We are sorry that your money was previously spent elsewhere but so glad that SOS could get that figured out for you. We know how frustrating that can be. Thank you for your review and taking the time to do it. We appreciate your business and look forward to working with you again in the future for all of your drain and sewer needs.Chris B.
08/09/2017
It was very nominal being that it was a holiday on Christmas eve. I would us them again in the future.
Description of Work
Unplugging a drain. They snaked out the main drain of the house.
Category
drain cleaning
Service Provider Response
Hey [Member Name Removed], Thank so much for your review and grade. We are thrilled to read that your experience with us was satisfactory. We look forward to working with you again on any and all of your drain and sewer needs.Larry J.
06/26/2017
They needed to bring in a sewer camera to determine condition of sewer. They successfully identified problem.
Description of Work
Unplug sewer line
Category
drain cleaning
Service Provider Response
We are so glad that you were satisfied with our work and customer service as this is what we pride ourselves on. We hope that you will continue to use SOS for all of your future drain and sewer needs.Marilyn D.
06/10/2017
Uriah B.
06/10/2017
Service was available within a couple hours of my call and arrived as scheduled. The drain was cleared quickly and the plumber provided good information about how to prevent future problems. This was the second time we have used these guys and been super satisfied both times.
Description of Work
We had a backup in our basement and needed the drain cleared.
Category
drain cleaning
Service Provider Response
It is loyal customers like you that have allowed our company to remain a vital part of our community since 1941. We are [Member Information Removed] glad that we continue to live up to your expectations and look forward to working with you again in the future. Thank you for choosing SOS.Tya V.
05/03/2017
We called around midnight to schedule something for the morning on a Saturday. The tech arrived within the allotted time frame we were given and quickly got to work. Probably took about an hour to clear through the roots.
Description of Work
Our pipes had roots growing thru it which caused a backup in the basement drain.
Category
drain cleaning
Service Provider Response
We strive to make sure our company is available 24/7 and are happy to hear that your experience was exactly what makes our company special. Thank you for choosing SOS and we hope that you continue to work with us for all your future drain and sewer needs.Jan C.
04/17/2017
They were very professional and cleaned up extremely well after themselves. They seemed very concerned about my satisfaction with the job. Would definitely recommend them to others and would use them again.
Description of Work
Three drains cleaned
Category
drain cleaning
Service Provider Response
We are so pleased you had such a wonderful time with our company. We are strive to make sure our customer's have a great experience with SOS. We look forward to working with you in the future.LEFFERT T.
03/26/2017
Punctual and courteous. I was very pleased, neat work and the technician and his assistant went well beyond the call of duty to clear the floor drain. Turned out that the back flow preventing ball had rusted through and blocked the drain.
Description of Work
Cleared a plugged floor drain in basement mechanical room, also cleared roots from main sewer line to the street.
Category
drain cleaning
Service Provider Response
We are so happy to read that your experience with SOS Drain & Sewer went well. We hold our employees to the highest of standards and we make sure that their work also reflects that. We look forward to a continued relationship with you for any and all future drain and/or sewer problems. Thank you for choosing SOS.Annalee S.
02/14/2017
Good. They were not able to fully clean out bathtub drain due to lead trap. However, they recommended that a plumber replace the trap and they gave us a name of a plumber.
Description of Work
Basement floor drain cleaned out. Laundry and bathtub drain cleaned out. Repair of vent pipe.
Category
drain cleaning
Service Provider Response
Those lead traps can be so troublesome sometimes! However, we are happy that our recommendation was helpful and we hope the rest of the your issues were taken care of. Thank you so much for choosing SOS and we look forward to continuing our relationship with you in the future!ANTHONY C.
01/30/2017
Found collapsed pipe and referred to another company.
Description of Work
Clean the main sewer drain
Category
drain cleaning
Service Provider Response
We are so glad that we could find the cause to your problem and refer you to a company who was able to fix it for you. We hope that you have nothing but the best of luck on this project. Please feel free to call us with any questions that may come up and know we look forward to future business with you. Thank you for choosing SOS.Joanne E K.
01/26/2017
They were prompt, fair priced and got the job done within 2 hours of our call. Our plumber recommended them to us, having used S.O.S. themselves. We used the 10% off coupon they had on Angie's List, and they gave us the discount without any problem. Everything went really well!
Description of Work
Our floor drain in the laundry room overflowed, flooding part of the basement.
Category
drain cleaning
Service Provider Response
We are so excited to hear that your SOS experience went well! We pride ourselves on prompt, fair, and great service! We look forward to your continued business and thank you for choosing SOS and taking the time to write a review.Bonnie O.
12/29/2016
Dan showed up on time, explained the job, and fixed the issue. This is a good company s I have used them twice before.
Description of Work
Unclog bathroom sink
Category
drain cleaning
Service Provider Response
We are so happy to hear that Dan was able to make you feel comfortable and showed just how competent he is! Your repeat service means the world to us and it is customers like you that keep local small businesses afloat. Thank you for continuing to choose SOS and we look forward to any and all future business with you.Patricia R.
12/27/2016
Randy was super helpful and very knowledgeable. I have had other people out from other companies in the past and I felt Randy provided superior service compared to others based on his taking the time to explain and test a few things to ensure my problem was resolved. He was professional, cleaned up afterwards and very pleasant. I will always call SOS for future needs.
Description of Work
My floor drain in basement was clogged. SOS sent Randy out within a couple of hours.
Category
drain cleaning
Service Provider Response
We are so happy that Randy and SOS made you proud! We take great pride in our company and are so thrilled to hear that you could tell through this appointment. We hope that your business will continue as repeat customers are a vital part to our family business. Thank you for choosing SOS!Other local Pros in your area
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Business Highlights
Emergency Services OfferedLicensing
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
Services Offered
Drain & sewer cleaning, interceptor & storm basin pumping, video inspection & locating, frozen line thawing, preventative maintenance program & design
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about SOS Drain & Sewer Services Inc
How is SOS Drain & Sewer Services Inc overall rated?
SOS Drain & Sewer Services Inc is currently rated 4.9 overall out of 5.
What days are SOS Drain & Sewer Services Inc open?
SOS Drain & Sewer Services Inc is open:
Sunday: 12:00 AM - 12:00 PM
Monday: 12:00 AM - 12:00 PM
Tuesday: 12:00 AM - 12:00 PM
Wednesday: 12:00 AM - 12:00 PM
Thursday: 12:00 AM - 12:00 PM
Friday: 12:00 AM - 12:00 PM
Saturday: 12:00 AM - 12:00 PM
What payment options does SOS Drain & Sewer Services Inc provide
SOS Drain & Sewer Services Inc accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Does SOS Drain & Sewer Services Inc offer free estimates?
Yes, SOS Drain & Sewer Services Inc offers free project estimates.
Does SOS Drain & Sewer Services Inc offer eco-friendly accreditations?
No, SOS Drain & Sewer Services Inc does not offer eco-friendly accreditations.
Does SOS Drain & Sewer Services Inc offer a senior discount?
Yes, SOS Drain & Sewer Services Inc offers a 10% senior discount.
Does SOS Drain & Sewer Services Inc offer emergency services?
Yes, SOS Drain & Sewer Services Inc offers emergency services.
Are warranties offered by SOS Drain & Sewer Services Inc?
Yes, SOS Drain & Sewer Services Inc offers warranties.
What services does SOS Drain & Sewer Services Inc offer?
SOS Drain & Sewer Services Inc offers the following services: Drain & sewer cleaning, interceptor & storm basin pumping, video inspection & locating, frozen line thawing, preventative maintenance program & design
Are there any services SOS Drain & Sewer Services Inc does not offer?
Ask for details