Lockguard Inc

Went reasonably well

no complaints

unknown

.

Ben called about 20 minutes before arriving. He installed the lock, but then had problems with resetting the combination. He worked on it for over an hour. Finally he said that he'd have to call the company. He wouldn't accept payment and arranged to come back 2 weeks later (this was due to my schedule, not his). He did come back and addressed the problem. I would call them again for any locksmith services.

Ben arrived on time, and even gave me a 30 minute heads up to his arrival. He looked over the entire project before starting. He found that front door lock was a different manufacturer than the remainder of locks in the home. I was told the most inexpensive way to do the project was to replace the front door locks to match remaining lock manufacturer's in the home. Ben did an excellent job replacing locks, and even added a dead bolt to the side door. Top quality work was done, and I will hire again.

The locksmith was professional and told me exactly what I'd need. He even took off his boots without being asked, which was great considering it was winter and messy outside. The price was reasonable, and he was totally helpful. He gave us extra keys to cover our family.

Very good experience. Ben was on time, knowledgeable and pleasant. He had to come back and finish the next day which was fine. Would use again definitely.

GOOD RESPONSE. EXCELLENT SERVICE. BUT THE TRIP CHARGE IS UNEXPECTED (MISUNDERSTOOD?). GOOD PRICE OVERALL. WILL HIRE AGAIN.

THE WORK WAS DONE QUICKLY. THE LOCKSMITH CAME ON THE SAME DAY I CALLED AND THE DEADBOLT NOW WORKS!

HE DID A GREAT JOB OF EXPLAINING MY OPTIONS FOR EACH DOOR. HE EVEN RECOMMENDED A CHEAP FIX TO THE DOOR IN THE GARAGE THAT WOULD MAKE IT VERY SAFE BUT WOULD COST ABOUT 1/4 THE PRICE OF UPGRADING THE LOCK. HE WAS VERY HONEST AND I WOULD CALL HIM AGAIN IN A SECOND.

EXCELLENT , PROMPT, COURTEOUS, EFFICIENT, VERY HELPFUL.

VERY PROMPT SERVICE. RECOMMENDED THE MOST REASONABLE AND INEXPENSIVE COURSE OF ACTION.

OUTSTANDING. THE WORKER ADVISED NOT TO REPLACE THE LOCK SET BECAUSE (I) IT WAS STILL SERVICEABLE, (II) OF HIGH QUALITY, AND (III) REPLACING IT WOULD BE VERY EXPENSIVE.

I CALLED LOCKGUARD ON TUESDAY AND ASKED IF THEY COULD COME AT A SPECIFIC TIME. BEN SAID HE WOULD CALL ME RIGHT BACK, HE DID AND HE SAID HE COULD COME AT THE TIME I NEEDED. HE SHOWED UP RIGHT ON TIME AND CHANGED THE LOCKS VERY QUICKLY AND WAS FRIENDLY AND DID A GREAT JOB. IT'S NICE TO KNOW THERE IS STILL CUSTOMER SERVICE OUT THERE!

I HAD AN APPOINTMENT THE SAME DAY I CALLED. THE TECHNICIAN WAS PERSONABLE AND ALSO ADJUSTED ANOTHER PART OF THE DOOR THAT WASN'T BROKEN. CHARGED A FAIR PRICE.

THE LOCKSMITH RESPONDED QUICKLY AND WAS VERY POLITE. EXPLAINED WHAT HE WOULD DO AND CLEANED UP THE DIRT FROM LOCKS.

WORK WAS PERFORMED IN A TIMELY AND PROFESSIONAL MANNER. I PAID LESS THAN EXPECTED. VERY PLEASED.

I GOT UNIQUE PERSONALIZED SERVICE. HE TOOK THE TIME TO EXPLAIN DIFFERENT TYPES OF LOCKS WITH DIFFERENT FEATURES WITHOUT BEING PUSHY. HE GAVE SUGGESTS ON ENHANCING HOME SECURITY. HE WENT ABOVE AND BEYOND.

THE LOCKSMITH WAS SCHEDULED TO COME AT 7:30 IN THE MORNING. I RECEIVED A PHONE CALL FROM THE LOCKGUARD OFFICE BEFORE 7:30 INFORMING ME THAT THE LOCKSMITH WOULD BE FIFTEEN MINUTES LATE, WHICH I THOUGHT WAS VERY CONSIDERATE. I THOUGHT I WOULD HAVE TO PAY TO CHANGE THE LOCKS WHICH WOULD HAVE BEEN MORE THAN $200. AFTER THE ONSITE CONSULTATION, I WAS ABLE TO MAKE AN INFORMED DECISION TO HAVE THE LOCKS REKEYED, INSTEAD. REKEYING WAS LESS COSTLY, WHICH OF COURSE I FOUND FAVORABLE.

CHUCK DID EXCELLENT WORK, CALLED TO TELL ME HIS EXACT ARRIVAL TIME, WAS VERY PROFESSIONAL AND VOLUNTEERED SOME SECURITY INFORMATION FOR MY SLIDING GLASS DOOR WHICH I HAD NOT CONSIDERED. I WAS VERY PLEASED WITH HIS WORK AND WOULD DEFINITELY USE THEM AGAIN.

WE EXPECTED A BIG CHARGE SINCE THAT STYLE LOCK IS NO LONGER AVAILABLE. INSTEAD LOCKGUARD WAS ABLE TO REPLACE THE INSIDE CYLINDER WITH A LATCH TYPE AS REQUIRED BY AN INSPECTOR. LOCKGUARD WAS EXACTLY ON TIME AND WORKED VERY QUICKLY & EFFICIENTLY. HE WAS VERY POLITE AND I WOULD GLADLY RECOMMEND LOCKGUARD SERVICES.

SCHEDULING WAS EASY AND SOMEONE WAS SENT OUT THE NEXT DAY. DID A GREAT JOB, CLEANED UP AFTER HIMSELF AND OFFERED SOME ADVICE ON HOW TO MAKE MY HOUSE SAFER.

I CALLED IN THE MORNING WITH A REQUEST THAT THE SERVICE BE PERFORMED THE NEXT DAY AND THE RECEPTIONIST STATED THAT SHE FELT HE COULD COME LATER ON THE AFTERNOON OF THE SAME DAY. SHE CALLED ME BACK SHORTLY AFTER MY INITIAL CALL TO SAY THAT HE COULD COME IN APPROXIMATELY HALF AN HOUR IF THAT WOULD BE ALRIGHT. HE CAME QUICKLY, DID EXCELLENT WORK, AND WAS EXTREMELY PROFESSIONAL. HE EVEN MADE A FEW ADDITIONAL RECOMMENDATIONS AS HE LEFT. I FELT THE AMOUNT I PAID WAS VERY REASONABLE FOR THE QUALITY OF WORK.

EXCELLENT WORK! WE''VE STRUGGLED FOR YEARS WITH OUR DOOR LOCKS, AND NOW THE SAME OLD STUFF WORKS LIKE A DREAM.