Standard Heating & Air Conditioning Inc

I HAVE ALWAYS BEEN A FAN OF STANDARD. THEY ARE PROMPT, VERY SKILLED AT THEIR CRAFT, CLEAN UP IS EXCELLENT, AND USUALLY ARE A GOOD VALUE FOR THE COST. THIS CALL WAS AN EXCEPTION THAT I''M GLAD IS BEING REVIEWED BY THE COMPANY. STEVE/SERVICE AND DUSTIN/TECH WERE EXCELLENT TO WORK WITH.

THIS COMPANY MADE THE WHOLE EXPERIENCE AS PAINLESS AS POSSIBLE. I AM VERY HAPPY WITH THE WORK DONE.

IF YOU HAVE A FURNACE PROBLEM ALWAYS SCHEDULE A SERVICE CALL EARLY IN THE DAY SO THAT PARTS NECESSARY CAN BE PROCURED THAT DAY.

I WAS HAVING FURNACE TROUBLE ON A SATURDAY AND GOT GREAT RESPONSE OUT OF THESE GUYS. ANGIES LIST HAD NUMEROUS POSITIVE REPORTS AND A DOUBLE THUMBS UP. SATURDAY RATES ARE HIGH (KNOWN IN ADVANCE). $149 TO SHOW UP AT THE DOOR. REPAIR WORK WAS TO USE A SCRUBBY ON THE FLAME SENSOR, ANOTHER $95 FOR A 5 MINUTE JOB. THESE PRICES MAKE DISPOSABLE FURNACES A POSSIBILITY. TROUBLE PERSISTED. DURING THE WEEK WENT TO A DIFFERENT COMPANY WHO SOLD AND MAINTAINED MY BRAND OF FURNACE. THAT COMPANY KNEW MY FURNACE, MADE TWO TRIPS ON VERY SHORT NOTICE AND REPLACED THE ELECTRONIC CONTROL UNIT, ALL FOR LESS MONEY THAN WAS PAID TO STANDARD.

BECAUSE WE WERE IN AN EMERGENCY SITUATION THE SALESMAN CAME OUT THE SAME DAY. HE ALSO GAVE ME LOTS OF OPTIONS ON WHY TO CHOOSE DIFFERENT SYSTEMS. THEY INSTALLED THE NEXT. THEY CLEANED EVERYTHING UP! THEY WERE RESPECTFUL IN THE WAY THEY SPOKE TO ONE ANOTHER ON THE JOB

I AM FLOORED. WOKE UP AT 3:30 A.M. TO NO HEAT. I KNOW NOTHING ABOUT FURNACES, OR THE COST OF REPAIR/REPLACEMENT. DECIDED TO ACCESS THE ANGIE''S LIST WEB SITE TO FIND INFO ON ANY REPUTABLE COMPANIES IN MY AREA. NOT ONLY SAW GREAT THINGS ABOUT STANDARD, BUT WAS ABLE TO ESTIMATE WHAT REPAIR MIGHT COST. CALLED THE COMPANY AT 7 A.M. TIM CAME OUT AT 10:15, HAD IT DIAGNOSED AND REPAIRED BY 11:30, WALKED ME THROUGH THE PROBLEM AND EXAMINED THE REST OF THE FURNACE. HE ASKED IF I HAD ANY COUPONS. I TOLD HIM I HAD ONE FOR $15.00 OFF FROM THE ANGIE''S LIST WEB SITE. HE TOLD ME HE HAD ONE FOR $30.00 OFF IN HIS TRUCK! AWESOME JOB, GUYS! YOU HAVE MY RECOMMENDATION!

CALLED AND THEY CAME OUT THE SAME DAY DURING THEIR BUSY NOV. SEASON. VERY PROMPT, FRIENDLY AND TIME EFFICIENT.

THEY WERE VERY ACCOMMODATING. THEY OFFERED TO PUT THE FURNACE IN THE VERY NEXT DAY. ALSO HIGHLY PROFESSIONAL

INITALLY THE REP THOUGHT THAT ONLY THE PUMP DID NOT WORK. WHEN IT WAS CLEAR THAT SOMETHING ELSE WAS ALSO WRONG, ADDITIONAL REPS WERE CALLED OUT AND THE OTHER NEEDED PART WAS ORDERED AND INSTALLED QUICKLY. CUSTOMER SERVICE WAS PROMPT IN SCHEDULING APPOINTMENTS AND GIVING QUOTES.

VERY PROFESSIONAL OUTFIT. CLEAN SERVICE PEOPLE. THEY DON''T MAKE A MESS IN THE HOUSE. THEY PUT PLASTIC COVERS ON THEIR SHOES.

DID WHAT THEY SAID THEY WOULD DO AND ON THE DAY THEY SAID THEY WOULD DO IT. DIDN'T HAVE TO WAIT TOO LONG. VERY LIMITED AREA TO WORK WITH (TINY UTILITY ROOM) THEY WERE ABLE TO HANDLE IT. EVERYTHING IS WORKING FINE. HAD TO MOVE WATER HEATER SO THAT MADE THE BILL A LITTLE HIGHER--WHICH PROBABLY ADDED $100 TO BILL.. I WOULD HIGHLY RECOMMEND. CLEANED UP AFTER THEMSELVES BEAUTIFULLY.

WE HAD TO HAVE STANDARD COME BACK OUT TWO TIMES...ONE TIME BECAUSE THEY APPARENTLY DAMAGED A PIPE AND A SECOND TIME BECAUSE OF SOME INSPECTION FINDINGS. THEY CAME OUT WITHOUT COMPLAINT AND FIXED EVERYTHING VERY PROMPTLY. WE FOUND THEIR SERVICE TO BE EXCELLENT OVERALL!

FRIENDLY, PROFESSIONAL, PROMPT-"NO HASSLES"

PROMPT EFFICIENT INSTALLATION WITH NO SURPRISES. WOULD USE THEM AGAIN

STANDARD MISSED OUR FIRST APPOINTMENT (SCHEDULING ERROR). THE ACTUAL INSTALLATION SEEMED TO GO SMOOTHLY. HOWEVER, SEVERAL PROBLEMS OCCURRED. THEY CHIPPED PAINT ON THE STAIRWELL (AND DIDN''T MENTION IT TO US). IT TOOK TWO OTHER SERVICE CALLS TO HAVE IT REPAIRED. THE SALESMAN SOLD US A NON-PROGRAMMABLE THERMOSAT, WHICH IS RIDICULOUS (BUT HE GAVE US A GOOD SALES PITCH, OBVIOUSLY). THEY DID REPLACE IT WITH A PROGRAMMABLE ONE, THOUGH. IT TOOK 2 VISITS TO HAVE THEM REPAIR OUR WATER FILTER, WHICH LEAKED DUE TO INSTALLATION OF THE NEW FURNACE. THE HUMIDIFIER WAS NOT HOOKED UP PROPERLY SO THEY HAD TO COME BACK TO FIX IT. THE REPAIR WOMAN IS VERY NICE, BUT I HAVE SEEN HER WAY TOO MANY TIMES FOR A NEW FURNACE AND AIR CONDITIONER. HAVE HAD TOO MANY SERVICE CALLS TO RECOMMEND THEM.

TECHNICIAN WAS ABLE TO DO THE WORK THE SAME WEEK THAT I CALLED. HE WAS PROMPT. HE GAVE GOOD ADVICE ABOUT A NOISE I''D BEEN HEARING, I.E. WHAT IT MIGHT BE AND WHERE I COULD GET A REPLACEMENT PART.

MY SALES PERSON WAS GREAT! I WAS PREPARED TO BUY A 94 EFFICIENT FURNACE AND HE SUGGESTED AN 80 BECAUSE THE COST SAVINGS OF 96 EFFICIENT UNIT WAS NOT ENOUGH TO JUSTIFY SPENDING THE EXTRA MONEY. THAT IMPRESSED ME BECAUSE HE DID NOT TRY AND SELL ME THE MOST EXPENSIVE UNIT. RATHER HE SUGGESTED THE BEST PRODUCT FOR MY SITUATION. I WAS ALSO PREPARED TO REPLACE MY HUMIDIFIER, AND HE SUGGESTED AGAINST IT SINCE IT WAS A RELATIVELY NEW UNIT AND WORKED FINE. I HAVE NEVER BOUGHT A FURNACE AND AC BEFORE AND HE WAS VERY PATIENT AND UNDERSTANDING OF ALL OF MY QUESTIONS AND CONCERNS. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

MOVE WATER HEATER WHICH RESULTED IN A CHEAPER BILL

I AM UNCERTAIN ABOUT THIS COMPANY. I HAD THEM INSTALL A NEW AC AND THAT DAY, MY FURNACE BROKE. IT WAS LESS THAN 10 YEARS OLD. ALTHOUGH I WAS UPSET AND SOMEWHAT SUSPICIOUS, I WENT WITH STANDARD AGAIN BECAUSE THEY COULD INSTALL THE NEW FURNACE QUICKER THAN OTHER COMPANIES AND I NEEDED THE NEW BLOWER SO THE AC WOULD WORK. UNFORTUNATELY THE NEW FURNACE IS TOO POWERFUL FOR MY DUCTWORK. THE SALESMAN WAS VERY NICE BUT HE UNDERESTIMATED THE # OF AIR RETURNS. THE RETURNS NOW SCREAM LIKE A DISTANT FREIGHT TRAIN. HE FELT BAD ABOUT THAT AND TOLD ME IT WOULD BE (I THINK) 200 TO ADD ANOTHER RETURN AND 200 TO 300 MORE FOR A DAMPER TO QUIET THE NOISE. I AM LEARNING TO LIVE WITH THE NOISE.

I WROTE TO STANDARD ABOUT MY DISAPPOINTMENT WITH HOW I HAD BEEN CHARGED AND ASKED FOR A REFUND FOR THE REPAIR FEE SINCE THE REPAIR HAD BEEN MADE WHILE GIVING AN ESTIMATE. THEY RESPONDED IMMEDIATELY AND AGREED TO MY REQUEST WITHOUT DISCUSSION. INITIALLY I DID NOT GIVE THEM A'S ACROSS THE BOARD BUT I AM NOW AMENDING MY GRADES FOR PRICE AND OVERALL SATISFACTION TO GIVE THEM ALL A'S.

WE JUST MOVED TO THIS HOUSE AND I JUST WANTED TO HAVE THE MECHANICAL CHECKED OUT. HE SAID EVERYTHING LOOK FINE. HE TUNED THE AC UP. THEY WERE VERY FRIENDLY AND TOOK THE TIME TO EXPLAIN AND EDUCATE ME ON WHAT HE WAS DOING. I WOULD RECOMMEND THEM.

THE FINAL OUTCOME WAS VERY GOOD, THE TIMING OF THINGS WAS VERY FRUSTRATING. I WAS TOLD THE WRONG ARRIVAL TIME FOR THE INSTALLER SO I WORKED FROM HOME IN 90 DEGREE HEAT AND REARRANGED MEETINGS UNTIL HE ARRIVED SEVERAL HOURS LATER. ADDITIONALLY, I WAS TOLD THAT MY AC WOULD BE INSTALLED IN ONE DAY BUT IT WASN''T OPERATIONAL UNTIL A DAY LATER WHEN THE ELECTRICIAN COMPLETED HIS WORK. THE SALES REP DID PROMPTLY APOLOGIZE FOR THE TIMING ISSUE AND WAS VERY GOOD AT EXPLAINING PRODUCT OPTIONS UP FRONT. I DO APPRECIATE THE CO. FITTING ME IN QUICKLY DURING A VERY BUSY TIME. BIG JOHN, THE INSTALLER, WAS FRIENDLY AND QUICK. AC HAS BEEN WORKING GREAT AND THE COMPANY SUBMITTED ALL THE REBATE PAPERWORK.

THE SALESMAN CONVINCED US TO GET AN 80 EFFICIENT FURNACE INSTEAD OF A 94 ONE--I AM AFRAID IN PART BECAUSE THE INSTALLATION WORK IS DONE FOR A FIXED RATE AND INSTALLING THE BETTER FURNACE WOULD HAVE RESULTED IN LESS PROFITS FOR THEM. HOWEVER, FOR US THE 80 FURNACE WAS AFFORDABLE AND RESULTED IN NO NEW DUCTWORK IN THE FINISHABLE PART OF OUR BASEMENT. THE WORKERS WERE CLEAN, AND COMPLETED THE WORK FASTER THAN EXPECTED. AND, I TRUST THE COMPANY TO STAND BY THEIR PRODUCTS. ONE MONTH LATER A HEATING INSPECTOR FOUND A HOLE IN DUCTWORK THEY DID NOT PATCH. THEY WERE VERY SLOW TO RESPOND FOR THIS REPAIR. I LOST A/C THROUGH THE HOLE.

THEY DID NOT EVEN CHARGE ME ANYTHING, WE HAD COTTON WEEDS STUCK IN THE FILTER, THEY CLEANED THIS OUT AND I WAS VERY IMPRESSED THEY DIDN'T CHARGE BECAUSE IT WAS STILL ON HER TIME.

THERE WAS PROBLEM WITH THE TIMER, BUT THEY FIX REALLY QUICK, THEY ARE VERY PROFESSIONAL AND REASONABLY PRICE