Standard Heating & Air Conditioning Inc

ALTHOUGH THE PRICE WAS THE SECOND HIGHEST OF THE 4 QUOTES I GOT, I DECIDED TO USE STANDARD HEATING AND COOLING ANYWAY. I REALLY LIKED BEN APPLEBAUM'S PROFESSIONALISM AND THE WAY THE INSTALLERS RESPECTED MY HOME (THEY ALL, EVEN THE SALES MAN, BEN, WORE BOOTIES IN MY HOUSE!). BEN EVEN CAME OVER ON LABOR DAY TO HAVE THE PAPERS SIGNED SINCE I WAS TRAVELING THE NEXT 2 WEEKS! THE HIGHER PRICE WAS DEFINITELY WORTH THE EXTRA CUSTOMER SERVICE AND QUALITY THAT I GOT!

THEY WOUND UP SAVING ME MONEY! I HAD AN UPSTAIRS THAT WAS ADDED TO THE HOUSE AND I WANTED A/C UP THERE AND THEY TOLD ME THAT WOULD ENTAIL A WHOLE LOT OF NEW DUCT WORK AND IT WOULDN'T BE VERY ECONOMICAL. THEY SAID IT WOULD BE BETTER TO PUT A WINDOW UNIT UP THERE INSTEAD. I THOUGHT THIS WAS GREAT BECAUSE MOST COMPANIES WOULD'VE WANTED TO DO THE JOB BECAUSE IT WOULD'VE BEEN MORE MONEY!

PRICING WAS COMPETITIVE WITH TWO OTHER ESTIMATES WE RECEIVED, BUT NOT THE LOWEST BID. WE SELECTED STANDARD HEATING AND COOLING BECAUSE OF THEIR REPUTATION FOR EXCELLENT SERVICE.

ADRIAN OUR SALESPERSON WAS VERY PROFESSIONAL AND ANSWERED ALL OUR QUESTIONS. THE INSTALLER WAS VERY PROMPT, CLEAN AND PROFESSIONAL. THE AIR CONDITIONER HAS WORKED FINE AND NOW ON TO HEATING SEASON.

THEY SCHEDULED AN APPOINTMENT FOR THE NEXT DAY (WHAT I ASKED FOR). THE SERVICE REPRESENTATIVE WAS EARLY, POLITE, AND KNOWLEDGABLE. HE QUICKLY DIAGNOSED AND FIXED THE PROBLEM, ALL THE WHILE CLEARLY EXPLAINING WHAT HE WAS DOING, AND OFFERING HELPFUL MAINTENANCE ADVICE.

I HAD 92% EFFICENCY FORCED-AIR FURNACE AND A/C INSTALLED IN AN OLD HOUSE THAT HAD NEVER HAD ONE. THE COMPANY WAS EASY TO WORK WITH. THE ON-SITE SUPERVISOR WAS NICE TO HAVE; HE WOULD UPDATE ME EVERY MORNING AND EVENING ON THEIR PROGRESS. (IT TOOK SEVERAL DAYS, AS AESBESTOS REMOVAL WAS NECESSARY ALSO.) THIS COMPANY HAS ALOT OF EXPERIENCE IN CONVERTING OLDER HOMES TO FORCED AIR, WHICH I FELT WAS A BONUS WHEN DEALING WITH THE UNEXPECTED.

VERY THOROUGH! I HAD 3 COMPANIES BID ON THE JOB. STANDARD SALESPERSON WAS THE LAST AND THE LEAST EXPENSIVE--AND I THOUGHT OFFERED THE BEST DEAL IN QUALITY OF FURNACE AND WARRANTY.

VERY FRIENDLY AND UNHURRIED. TECHNICIAN EXPLAINED SEVERAL ITEMS TO ME, INCLUDING A REPAIR I COULD MAKE MYSELF TO SAVE MONEY. MY ONLY CONCERN WAS THAT HIS EXPLANATION OF HOW OUR TWO-ZONE SYSTEM WORKED DIDN'T MATCH HOW WE HAVE EXPERIENCED OUR TWO-ZONE SYSTEM WORKING... THE TECHNICIAN ALSO SAID OUR SYSTEM WOULD FUNCTION JUST FINE WITHOUT REPLACING A DAMPER MOTOR FOR THE UPPER LEVEL SUPPLY DUCT. THE DAMPER WILL STAY OPEN ALL THE TIME WITHOUT ANY REDUCTION IN EFFICIENCY. NOT DOING THE REPAIR SAVED $300, AND EVERYTHING SEEMS JUST FINE. DON'T FORGET THE COUPON!

VERY KNOWLEDGEABLE AND PERSONABLE. EAGER TO SHARE INFORMATION AND PROVIDE TIPS ON MAINTENANCE. EXCELLENT SERVICE.

REALLY GOOD WORK WHEN CLEANING UP. EXCELLENT INSTALLATION SERVICE, AND WHEN I REPORTED A POTENTIAL PROBLEM A SERVICE MAN RESPONDED AND CAME TO MY HOME THE SAME DAY. VERY PLEASED.

THE SERVICEMAN WAS NOT ABLE TO FIX THE SYSTEM. I WAS TOLD THAT I NEEDED A NEW SYSTEM. HE TOLD ME TO CALL AND MAKE AN APPOINTMENT WITH THE SALESMAN. WHEN I CALLED, THE SALESMAN MADE DISPARAGING REMARKS ABOUT THE TECHNICAL AND CLERICAL SUPPORT WITHIN THE COMPANY. THE REPAIR PERSON KNEW WHAT HE WAS DOING AND PUT BOOTIES ON AND WAS VERY PROFESSIONAL. I WAS SUPPOSED TO RECEIVE A $15 DISCOUNT AND NEVER DID BECAUSE I THOUGHT I WAS GOING TO BUY A NEW SYSTEM FROM THEM AND RECEIVE A DIFFERENT DISCOUNT. I CHOSE NOT TO DO FURTHER BUSINESS WITH THEM.

CAN'T REALLY GRADE ON THE 'QUALITY' OF THE SERVICE, SINCE WE WON'T USE THE FURNACE FOR A FEW MONTHS.

THEY ALWAYS DO A GREAT JOB AND SEEM TO UNDERSTAND FURNACES WELL.

ED WAS OUR SALESPERSON AND HE WAS VERY RESPONSIVE TO QUESTIONS, EVEN AFTER THE WORK WAS COMPLETE. VERY PROFESSIONAL AND KNOWLEDGEABLE ABOUT THE COMPANY PRODUCTS/SERVICES. THEY PROVIDE ANNUAL ADJUSTMENTS TO MAINTAIN CONSISTENT TEMPS THROUGHOUT HOUSE.

PROMPT, PROFESSIONAL, CLEAN, COURTEOUS. VERY IMPRESSED WITH ALL THE PERSONNEL WITH WHOM I HAD CONTACT. STANDARD'S WAS NOT THE LOWEST BID THAT I RECEIVED. HOWEVER, I FELT THAT THEIR TOTAL PACKAGE OFFERED THE BEST OVERALL, LONG-TERM VALUE FOR MY HOME. WOULD DEFINITELY USE AGAIN (THOUGH I HOPE I NEVER HAVE TO).

I HAD FOUR BIDS, AND WHILE THIS WAS THE SECOND HIGHEST, THEY WERE ALL WITHIN AN ACCEPTABLE RANGE. HOWEVER THEY TOOK THE TIME TO MEASURE ALL ASPECTS OF THE HOME, I.E., WINDOWS, INSULATION, DUCTS ETC. IN ADDITION, THEY PROPOSED A SOLUTION TO HEATING/COOLING OF THE BASEMENT AREA. THEY REALLY SIZED BOTH THE FURNACE AND AC TO WHAT I NEEDED AND DIDN'T JUST GO WITH WHAT WAS ON MY OLD SYSTEM. EXCELLENT.

THERE WAS A BRIEF MISUNDERSTANDING THAT THEY RESOLVED QUICKLY AND WITH NO FUSS. OVERALL GOOD EXPERIENCE.

WE RECEIVED A 10% DISCOUNT BECAUSE THE SAME COMPANY DOES MAINTENANCE CHECKS ON OUR HEATING AND A/C EACH SEASON.

THEY WERE FABULOUS! WE HAVE BEEN LOYAL TO THEM FOR OVER 30 YEARS.

THEY ARE REALLY GREAT TO WORK WITH. WE ALSO USED THEM FIVE YEARS AGO TO INSTALL A NEW FURNACE AND THEY WERE GREAT THEN TOO.

ALTHOUGH THIS COMPANY IS ALREADY WELL RECOGNIZED FOR ITS INSTALLATION WORK, THIS COMPANY ALSO SERVICES SYSTEMS.

INSTALLERS WERE GREAT. SALES PERSON OVERSOLD. NO FOLLOW-UP, NO INSTRUCTION. SOMEWHAT DISAPPOINTED.

THEY WORE SURGICAL BOOTIES IN THE HOME, WAS VERY POLITE IN FIXING SOMETHING I COULD HAVE DONE MYSELF WITHOUT PATRONIZING ME.

THEY WERE REALLY EASY TO WORK WITH AND THERE WAS NO HARD SELL AND THEY TOOK THE TIME TO ANSWER ANY QUESTIONS.

HIGHLY PROFESSIONAL CREW; DIFFERENT EXPERTS FOR DIFFERENT TASKS (E.G. ELECTRICAL, SHEET METAL WORK). BEAUTIFUL INSTALLATION. QUALITY EQUIPMENT (BRYANT)-- YOU GET WHAT YOU PAY FOR.