Standard Heating & Air Conditioning Inc

AWFUL FOLLOW THROUGH. I CALLED 3 TIMES TO INQUIRE WHEN ID GET THE ESTIMATE AND I NEVER EVEN GOT A CALL BACK. IF THEY WERE TOO BUSY OR NOT INTERESTED IN THE JOB, THEN BE HONEST AND TELL THE CUSTOMER.

VERY EASY TO SCHEDULE SERVICE. SETH THE TECHNICIAN WAS VERY PROFESSIONAL, ON TIME, POLITE AND VERY PATIENT ABOUT EXPLAINING THINGS ABOUT THE FURNACE AND ELECTRONIC AIR-FILTER SYSTEM (WE RECENTLY MOVED INTO HOME). HE GAVE HELPFUL POINTERS ABOUT MAINTENANCE AND SAID TO CALL WITH ANY QUESTIONS. WE WILL HAVE STANDARD BACK FOR OUR FUTURE FURNACE AND A/C NEEDS.

THEY DID A REALLY SUPER JOB AND THE WORKMANSHIP WAS VERY GOOD.

ABSOLUTELY INCREDIBLE COMPANY TO WORK WITH!! NATHAN, THE SERVICE TECH, WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. I WILL NEVER USE ANOTHER COMPANY!

SALESMAN, JARROD BEACH, SHOWED UP ON TIME FOR APPOINTMENT AND PROVIDED VERY DETAILED, CLEAR ESTIMATE OF THE COSTS AND DESCRIPTION OF THE INSTALLATION PROCESS. STANDARD HEATING & A/C WAS SOMEWHAT HIGHER PRICED THAN THE OTHER ESTIMATES WE RECEIVED, BUT THEIR ESTIMATE WAS MORE COMPLETE AND INCLUSIONS AND EXCLUSIONS WERE BETTER EXPLAINED. THE INSTALLATION TECHNICIANS, BOTH MESHA AND THE ELECTRICIAN WERE VERY PROMPT, COURTEOUS, DID A VERY PROFESSIONAL JOB AND LEFT THE FURNACE ROOM TIDIER THAN THEY FOUND IT. WHEN A PROBLEM WAS ENCOUNTERED DURING THE INSTALLATION, IT WAS VERY QUICKLY RESOLVED AND ALLOWED THE WORK TO BE COMPLETED WITHIN THE ORIGINALLY ESTIMATED TIME.

I WOULD STRONGLY RECOMMEND THIS COMPANY TO A FRIEND WHO NEEDED THIS TYPE WORK.

THEY ENDED UP AS OUR 2ND CHOICE. ALTHOUGH WE DIDN'T GO WITH THEM, STANDARD WAS GREAT TO WORK WITH AND THEY PROVIDED LOTS OF INFORMATION. ANOTHER COMPANY OFFERED A PRODUCT AND PRICE THAT MORE SPECIFICALLY MET OUR NEEDS.

DAVE JOHNSON WAS RIGHT ON TIME, VERY PLEASANT, AND VERY THOROUGH IN HELPING ME SELECT REPLACEMENT FURNACE & A/C UNITS FOR MY HOME. SCHEDULING THE WORK WAS EASY. THE CREW GOT EVERYTHING DONE IN ONE DAY AND LEFT THE AREA AT LEAST AS CLEAN AS THEY FOUND IT. AFTER I HAD PAID FOR THE WORK, AND WAS COMPLETELY SATISFIED, STANDARD REALIZED THAT THEY HAD NEGLECTED TO GIVE ME A DISCOUNT I WAS DUE AND SENT ME A REFUND CHECK FOR $80 UNSOLICITED. I AM IMPRESSED. I DID NOT DO MUCH COMPARISON SHOPPING. I HAD A FIGURE IN MIND THAT I WOULD PAY AND DAVE (WITHOUT KNOWING THAT FIGURE) PRESENTED ME WITH WHAT APPEARS TO BE HIGH QUALITY EQUIPMENT THAT WAS PRICED WITHIN MY BUDGET. I AM NOW HAPPY AND COMFORTABLE.

THEY PROMISED SOMEONE WOULD COME FROM BETWEEN 12 AND 4 PM. BUT THE SERVICE TECHNICIAN GOT HELD-UP ON ANOTHER JOB AND NEVER MADE IT ON THE DAY SCHEDULED. I WAS UPSET DUE TO HAVING WAITED FOR THEM TO SHOW. I DID RECEIVE A CALL LATE IN THE DAY (FRIDAY)SAYING THAT THE TECH WOULD BE COMING ABOUT 6 PM. I COULD NOT REMAIN HOME DUE TO ANOTHER APPOINTMENT. SO THE SERVICE CALL WAS RESCHEDULED FOR THE NEXT TUESDAY AT 8 AM. THEY ALSO OFFERED ME A DISCOUNTED RATE DUE TO THE MIX-UP. THE TECHNICIAN WAS ON TIME TUESDAY AND COMPLETED THE WORK. THE TECHNICIAN WAS PROFESSIONAL AND DID A THOROUGH JOB. OVERALL, I WAS NOT PLEASED WITH HAVING WAITED ON THE FIRST DAY. THERE HAS TO BE A BETTER WAY TO SCHEDULE APPOINTMENTS. I COULD NOT RUN MY LIFE THAT WAY AND BE SUCCESSFUL. I WAS HAPPY WITH THE SERVICE THAT I RECEIVED WHEN IT WAS COMPLETED. I CALLED THIS COMPANY DUE TO ADVERTISEMENTS ON WCCO RADIO AND THE FACT THAT THE FATHER OF A STUDENT I HAVE WORKED WITH WORKS FOR THIS COMPANY. DESPITE THE PRO

THEY WERE VERY RESPONSIVE AND ACCOMMODATING. THE WORK WAS DONE WELL AND AT A FAIR PRICE FOR THE AMOUNT OF WORK.

WHEN I CALLED FOR A SERVICE APPOINTMENT I EXPLAINED THE PROBLEM AND WHAT WOULD LIKELY BE REQUIRED TO REPAIR THE UNIT. TECHNICIAN DUSTIN ARRIVED ON TIME AND AGREED THAT THE LIQUID LINE FLARE NUT WAS CRACKED (AND THEREFORE LEAKING). HE DID NOT HAVE THE CORRECT NUT WITH HIM, BUT TOOK THE CRACKED ONE TO TRY AND LOCATE A REPLACEMENT. I PAID A $79 TRIP/DIAGNOSTIC CHARGE. WHEN I DIDN'T HEAR FROM THEM FOR 8 DAYS I CALLED AND FOUND THEY HAD MADE NO PROGRESS GETTING WHAT SHOULD BE AN OFF-THE-SHELF NUT, AND WERE THINKING OF ORDERING THE WHOLE REFRIGERATION LINE SET, JUST TO GET THE NUT. I CANCELED THE $600 REPAIR AND HAD MY NUT MAILED BACK TO ME. I CALLED ANOTHER CONTRACTOR WHO PROVIDED THE CORRECT NUT, REPAIRED THE LIQUID LINE, EVACUATED AND RECHARGED THE UNIT, WITHIN 48 HOURS OF MY CALL, AND FOR HALF THE COST. MOST LIKELY, STANDARD WILL NOT BE MY FIRST CALL IF I NEED A/C REPAIR IN THE FUTURE.

SETH WAS ON TIME AND INFORMATIVE. WE NEEDED INFORMATION ON THE FURNACE BECAUSE IT WAS ALREADY EXISTING IN THE HOME WE MOVED INTO. HE MADE GOOD RECOMMENDATIONS, AND GAVE US INFORMATION ON TYPES OF THERMOSTATS. WE DONT FEEL WE CAN GRADE THE COMPANY ON QUALITY OF WORK BASED UPON ONE SERVICE CALL. SO FAR, SO GOOD.

ISSUE 1: ''LEAK CHECK'' WAS $500 (AND THIS DOES NOT COVER INSIDE THE COIL AND THE OUTSIDE UNIT). CONSIDERING ALL OF MY LINES ARE EXPOSED... RIDICULOUS. ALSO, IT WOULD HAVE TAKEN A FRACTION OF THE TIME IF HE HAD NOT ACCIDENTALLY CRIMPED SOME COPPER TUBING NEAR THE COIL WHEN TIGHTENING A FITTING. (I WENT INTO THIS KNOWING THAT I MAY EAT THE COST -- IF FOR NO OTHER REASON, OUT OF PRINCIPLE. I WAS AWARE.) ISSUE 2: THE $500+ ''LEAK CHECK'' EXPENDITURE IS APPLIED TOWARDS YOUR PURCHASE.... IS IT CRAZY TO EXPECT APPROPRIATE PAY FOR TIME & MATERIALS AND FOR A COMPANY TO NOT RELY ON MEASURES THAT TRY TO MOTIVATE A PURCHASE WITH THEM? ISSUE 3: PRICE OF NEW UNIT WAS NOTHING SPECIAL (EVEN WITH THE $500+ OFF). ISSUE 4: RECEIVED THE ''HIGH EFFICIENCY'' PITCH.... I RECOMMEND EVERYONE RUN THE NUMBERS ON EXPECTED SAVINGS IN MINNESOTA. ISSUE 5: ''PHILOSOPHY''. NOT EVERY A/C FIRM WILL ALWAYS TRY TO SELL YOU A ''COMPLETE CLOSED SYSTEM''. DIDN'T REALLY NEED IT. GOOD PROFESSIONALISM, BAD PERFORMANCE.

I READ THE REVIEWS HERE BEFORE GOING WITH STANDARD FOR THIS JOB, AND THEY COMPLETELY LIVED UP TO THEIR HIGH RATING. WHEN YOU ARE PUTTING A LARGE SUM OF MONEY INTO ANYTHING YOU NEED TO FEEL COMFORTABLE WITH THE COMPANY DOING THE WORK, AND STANDARD DELIVERED. I DIDN'T ONCE FEEL PRESSURED DURING THE SALES STAGE. DENNIS HINES LISTENED TO ME AND QUOTED ME EXACTLY WHAT I WANTED. INSTALLATION WAS SCHEDULED WITHIN A WEEK (I'M SURE OUR COOL SUMMER THIS YEAR HELPED WITH THAT!) AND THE GUYS DID ALL THE WORK IN JUST ONE DAY. REALLY FRIENDLY & EFFICIENT CREW, TOO. SOME REVIEWERS HAVE NOTED THAT STANDARD MAY COST A LITTLE MORE THAN OTHER COMPANIES, BUT TO GRADE PRICES I CONSIDER OVERALL VALUE, AND IN THAT REGARD, STANDARD CLEARLY EXCELS.

ARRIVED PROMPTLY. EXPLAINED ALL WORK CHEERFULLY AND ENTHUSIASTICALLY. VERY COURTEOUS.

I CHECKED ANGIE'S LIST AND COULD ONLY FIND ONE RECOMMENDATION, STANDARD HEATING. AS THEY INSTALLED A FURNACE FOR US LAST YEAR (AND DID A GREAT JOB) I CALLED THEM. THEY WILL ONLY INSTALL A BATHROOM EXHAUST FAN IN THEIR ''OFF-SEASON,'' WHICH THEY SAID WOULD BE LATE IN THE FALL. THEY DID NOT EVEN WANT TO SEND SOMEONE TO GIVE ME AN ESTIMATE UNTIL THEN.

THEY WERE COURTEOUS. I WILL DEFINITELY USE AGAIN AND HAVE RECOMMENDED THEM TO MY FRIENDS AND FAMILY.

THE SERVICE TECH CAME OUT THE SAME DAY THAT I CALLED (DURING A HEAT WAVE) AND LOOKED AT UNIT. DUE TO AGE OF UNIT & CONDENSER FAILURE, WE DECIDED TO INSTALL A NEW A/C. THE SERVICE TECH PHONED IN & GOT AN APPT. WITH SALES THE NEXT EVENING. DAVE JOHNSON, OUR SALESMAN, WAS KNOWLEDGEABLE & HELPFUL IN RECOMMENDING A NEW UNIT. HE PHONED IN THAT EVENING & SCHEDULED OUR INSTALL THE NEXT DAY. WITHIN 55 HRS. OF MY FIRST CALL, WE HAD A NEW A/C--THAT'S SERVICE! I WOULD HIGHLY RECOMMEND THEM.

THE JOB WAS ORDERED & COMPLETED IN 2 DAYS. THE REPAIRMAN & THE JOB PERFORMANCE WAS VERY GOOD.

THEY DID DO SOME DAMAGE REMOVING THE OLD FURNACE, BUT THEY WERE HONEST AND TOLD ME. THEY ALSO STATED THEY WOULD TAKE CARE OF IT.

ABSOLUTELY PERFECT. THE NAME SAYS IT ALL.

ON-TIME FOR ESTIMATE, NO HARD-SALES PRESSURE (WORKED WITH JOHN RUDDY). GAVE ME AN HONEST AND COMPETITIVE ESTIMATE, AND GOOD INFORMATION REGARDING WHAT TYPE OF SYSTEM WOULD WORK BEST. ALSO EXPLAINED HOW SOME DUCTWORK CHANGES MIGHT IMPROVE EVENNESS OF TEMPERATURE IN HOME. INSTALLATION PEOPLE SHOWED UP ON-TIME. SEEMED TO REALLY LIKE THEIR WORK AND THEIR COMPANY, AND DID EVERYTHING THEY SAID THEY WOULD. WHEN THERE WAS A SMALL PROBLEM WITH THE A/C A COUPLE MONTHS LATER, THEY CAME OUT PROMPTLY, FIGURED OUT THE PROBLEM, AND FIXED IT RIGHT AWAY. I'VE BEEN REALLY PLEASED WITH THEIR PRODUCT, AS WELL AS THEIR SERVICE.

LACK OF PROFESSIONALISM STARTED WITH THE OFFICE STAFF. WHEN I TOOK HIM IN THE BASEMENT TO SEE THE A/C THE FIRST WORDS OUT OF HIS MOUTH WERE "YOU BETTER BE CAREFUL WITH A FURNACE THIS BRAND AND AGE. IT MAY DEVELOP A CRACK AND YOU COULD DIE OF CARBON MONOXIDE POISONING". THIS MADE ME ANGRY. I DID NOT CALL HIM TO INSPECT MY FURNACE OR FOR HIM TO IMPLY I NEEDED A NEW FURNACE AND PUT DOWN THE BRAND I OWN. I ASKED HIM IF THE SOLUTION TO EVERY PROBLEM WAS PURCHASING A NEW PIECE OF EQUIPMENT, HE SAID THAT I WOULD HAVE TO DO THAT BEFORE MUCH LONGER. TO REPLACE A FUSE WAS $89.00, WHICH WAS RIDICULOUS. WHILE HE WAS OUT REPLACING THE FUSE I WAS WATCHING AND WHEN HE TURNED AROUND HE SEEMED SHOCKED I WAS STANDING THERE. HE TOLD ME THAT RATS AND MICE LOVE THIS BRAND OF CONDENSER BECAUSE THEY CAN GET IN AND MAKE A NEST IN THE INSULATION. HE TOOK THE INSULATION OUT. HIS OVERALL PROFESSIONALISM LEFT A VERY NEGATIVE IMPRESSION WITH ME.

I CALLED IN THE MORNING AND THEY GAVE AN ESTIMATED ARRIVAL TIME OF 12-4. THEY ARRIVED AT 1:30 AND TOOK CARE OF MY ISSUE.

A REPAIRMAN CAME OUT AND LOOKED AT MY A/C UNIT. HE EXPLAINED SEVERAL ALTERNATIVES TO SOLVE THE PROBLEM, STATING THE PROS AND CONS OF EACH. I WAS SO IMPRESSED WITH HIS HONESTY, FAIRNESS AND PROFESSIONALISM. ALSO, HE'S BEEN WITH THE COMPANY FOR OVER FIVE YEARS AND IT WAS OBVIOUS HE WAS VERY KNOWLEDGEABLE. ALTHOUGH I DID NOT CHOOSE TO HAVE THE WORK DONE AT THIS TIME, I WILL DEFINITELY CALL THIS COMPANY TO DO IT IN THE FUTURE. I PAID $79 FOR THE SERVICE CALL, WHICH I THOUGHT WAS REASONABLE, GIVEN THE EXPERTISE OFFERED.