Standard Heating & Air Conditioning Inc

THE REPAIRMAN WAS VERY INFORMATIVE. I LEARNED A LOT ABOUT FURNACES. I ENDED UP GOING WITH ANOTHER COMPANY, MOSTLY BECAUSE OF PRICE DIFFERENCE, BUT I WOULD NOT HAVE HESITATED TO HIRE THIS COMPANY IF THEIR PRICE HAD BEEN CLOSER.

DENNIS HINES, THE REPRESENTATIVE, IS VERY PERSONABLE. HE WAS TIMELY AND PROFESSIONAL. THE THREE GENTLEMEN WHO DID THE WORK WERE ALSO VERY FRIENDLY AND PERFORMED THE WORK IN THE ALLOCATED TIME; ONE DAY. WE DID SEE A LEAK ONCE WE TURNED ON THE FURNACE AND THEY CAME AND FIXED IT WITHOUT ANY HASSLE. WE WERE VERY HAPPY WITH THE WAY THE SALE AND WORK WERE PERFORMED.

THE WORKERS WERE KNOWLEDGEABLE AND WORKED QUICKLY.

GREG WAS ON TIME (EVEN A LITTLE EARLY), THOROUGH AND EFFICIENT. HE SHOWED ME HOW TO USE THE HUMIDIFIER AND PUT MY FURNACE IN GREAT SHAPE FOR THE WINTER. THE COUPON FROM THE WEBSITE WAS AN ADDED BONUS.

THE VENDOR DID NOT OVERSELL. HE SHOWED ME WHAT OPTION WAS BEST FOR MY HOME. THE INSTALLERS WERE ON TIME, COMPLETED THE WORK IN TIME FRAME IDENTIFIED AT TIME OF PURCHASE. CLEAN UP WAS GREAT! THEY ANSWERED ALL MY QUESTIONS.

THEY WERE SUPPOSED TO ARRIVE BETWEEN NOON AND 4. THEY ARRIVED AT 5 PM. THIS WAS DISAPPOINTING. I ALSO THOUGHT THEY WERE EXPENSIVE.

THEY DID AN EXCELLENT JOB! THE REPAIR PERSON (NATHAN) WAS CAPABLE, EXPLAINED CLEARLY WHAT HE NEEDED TO DO AND HOW PRICE WOULD BE CALCULATED, INCLUDING THE ANGIE'S LIST COUPON. HE DID A FINE JOB.

OUR INITIAL SERVICE CALL EXPERIENCE WAS OK, THE SERVICEMAN FOUND THE PROBLEM BUT DIDN'T GIVE COMPLETELY ACCURATE INFORMATION. DESPITE THIS, UPON GETTING QUOTES AND INFORMATION ON NEW FURNACES STANDARD HEATING WAS THE BEST VALUE. THE SALES MAN, JOHN RUDDY, WAS EXCELLENT. VERY INFORMATIVE, DIDN'T SPIN INFORMATION, STRAIGHT-FORWARD AND RESPONSIVE TO ANY PROBLEMS. THE INSTALLERS WERE PROFESSIONAL AND COURTEOUS, BUT THEY DID MAKE ONE ERROR, BUT QUICKLY CAME OUT AND FIXED IT. IT WAS GREAT HAVING ONE COMPANY THAT SOLD THE FURNACE AND INSTALLED IT, SO THAT WHEN THERE WAS A PROBLEM ALL I HAD TO DO WAS MAKE ONE CALL AND IT WOULD BE FIXED. JOHN WAS A GREAT CONTACT POINT AND OF GREAT HELP. A RARE SALESPERSON YOU COULD TRUST. IF HE DIDN'T KNOW AN ANSWER HE WOULD SAY IT AND FIND OUT THE ANSWER. THEY HAD A QUALITY PRODUCT AND COMPETITIVE PRICE FOR THE HIGH EFFICIENCY FURNACE WE BOUGHT.

STANDARD INSTALLED MY FURNACE IN MAY, AND I DIDNT REALIZE THAT THERE WAS A PROBLEM UNTIL WINTER. (THE FURNACE WORKS GREAT, BUT THERE WAS A PROBLEM WITH DRAINAGE.) THEY CAME BACK AND MADE IT RIGHT; I FOUND THEM EXCEPTIONALLY HELPFUL ON THE PHONE. MY ONLY PROBLEM WAS THAT I HAD TO PLAY A LITTLE PHONE TAG WITH THE INSTALLATION DEPARTMENT, BUT IT WAS RIGHT AROUND THE HOLIDAYS, AND THE PROBLEM WASNT A HEATING EMERGENCY, SO THE COMPANY GETS GOOD GRADES FROM ME. THE PRICES ARE HIGHER THAN SOME BIDS, BUT THE COMPANY STANDS BY ITS WORK.

PRICING WAS A BIT HIGHER THAN OTHER ADVERTISED RATES, BUT I DON'T KNOW COMPARING APPLES TO APPLES HOW THEY RATE FOR PRICE.

THEY WERE TREMENDOUS. THE ESTIMATOR SPENT A LOT OF TIME WITH US AND TRULY KNEW WHAT HE WAS TALKING ABOUT. HE ALSO DIDN'T PRESSURE US INTO SOMETHING WE DIDN'T NEED. ULTIMATELY WE DECIDED AGAINST DOING THE WORK RIGHT NOW, BUT WOULD HAVE DEFINITELY CHOSEN STANDARD. GREAT COMPANY TO WORK WITH!

PROFESSIONAL, FRIENDLY AND ANSWERED QUESTIONS

GREAT SALESMAN, BUT PRICE WAS MUCH HIGHER THAN THE WINNING BID. STANDARD ALSO INSISTED THAT WE NEEDED A LARGER FURNACE THAN WE EVENTUALLY INSTALLED, AND THE SMALLER UNIT IS WORKING OUT FINE.

BRIAN PROVIDED US WITH EXCELLENT SERVICE!! CAME OUT ON CHRISTMAS EVE IN THE MIDDLE OF THE NIGHT TO SERVICE OUR UNIT. I REALLY APPRECIATED THE SERVICE HIM & HIS COMPANY PROVIDED!! IT WOULD HAVE BEEN A COLD CHRISTMAS WITHOUT THEIR PROMPT, RESPONSIVE AND HELPFUL ATTITUDE. I WOULD HIGHLY RECOMMEND THIS COMPANY TO ANYONE LOOKING FOR HEATING / AC REPLACEMENT OR SERVICE WORK.

JANINE NEVER RETURNED MY VOICE MAIL; THEREFORE, WE WENT WITH ANOTHER COMPANY TO DO THE WORK.

JOHN RUDDY, THE SALES REP PRESENTED OUR OPTIONS IN A WAY THAT WE COULD UNDERSTAND. HE AND THE INSTALLERS CAME EQUIPPED WITH BOOTIES TO COVER THEIR SHOES WHEN THEY ENTERED THE HOUSE AND THE WORK AREA WAS LEFT CLEAN AND ORDERLY. A MISCOMMUNICATION ABOUT THE FRESH-AIR INTAKE MEANT A RETURN VISIT, BUT IT WAS EASILY AND QUICKLY TAKEN CARE OF. COMPARED TO THE TWO OTHER COMPANIES WHO BID THE JOB, STANDARD WAS THE MOST THOROUGH AND EASIEST TO DEAL WITH AND PROVIDED COMPETITIVE PRICING.

CAN'T SAY ENOUGH GOOD THINGS ABOUT THE SERVICE THAT WE RECEIVED FROM THIS COMPANY. SETH WENT ABOVE AND BEYOND TO HELP US OUT WITH OUR ANCIENT GRAVITY FURNACE. HE WENT OUT OF HIS WAY TO FIND THE NECESSARY PART AND HELP US AVOID HAVING TO REPLACE OUR FURNACE DURING HEATING SEASON.

SERVICE PROVIDER (IVE FORGOTTEN HIS NAME) WAS PROMPT, PROFESSIONAL AND HONEST. HE COULD HAVE EASILY TAKEN ME FOR A RIDE, SINCE I KNOW NEXT TO NOTHING ABOUT FURNACES, BUT IM CERTAIN HE WAS HONEST, SINCE MY HOME INSPECTOR HAD ALREADY IDENTIFIED THE PROBLEM. ALSO GAVE ME FREE HELPFUL ADVICE ON MAINTAINING MY FURNACE, AND HE CHECKED THE DUCTS AND TOLD ME THEY WERE CLEAN (EVEN THOUGH HE COULD HAVE WORKED ME FOR SOME EXTRA BUSINESS THERE, TOO). ILL BE CALLING THEM NEXT TIME I NEED WORK DONE!

AFTER MEETING WITH 2 OTHER HVAC COMPANIES, WE TOOK OUR THIRD AND FINAL BID FROM STANDARD. THE REP FROM COMPANY #1 WAS NOT IMPRESSIVE; THE REP FROM COMPANY 2 WAS GOOD, BUT DIDN'T HAVE THE TOP-OF-THE-LINE PRODUCT AS COMPARED WITH STANDARD. REP DENNIS HINES CAME TO THE HOUSE AND HE WAS BOTH PROFESSIONAL AND FOLKSY, PLAYING WITH THE DOG, TALKING TO US ABOUT OPTIONS, PRICES AND PACKAGES. WE COULDN'T DO THE WHOLE PACKAGE NOW, BUT DENNIS TOLD US THAT IF WE WERE ABLE TO DO THE A/C WITHIN THE YEAR, HE'D STILL GET US THE PACKAGE PRICE. WHAT A DEAL! WE'RE APPLYING FOR THE FINANCING AND HOPE TO HAVE A NEW FURNACE BEFORE CHRISTMAS - BUT SIMPLY HAD TO WRITE A REPORT NOW TO LET EVERYONE KNOW HOW POSITIVE THIS EXPERIENCE WAS.

NO COMPLAINTS WHATSOEVER. VERY PROMPT. GIVE HELPFUL RECOMMENDATIONS. MY IGNITER WENT OUT LAST YEAR AND DID AGAIN THIS YEAR AND THEY DID NOT CHARGE ME BECAUSE IT WAS UNDER THEIR WARRANTY. NO CHARGE FOR THE SERVICE CALL IN THIS CASE. IF I EVER NEEDED A NEW FURNACE, THEY WOULD BE THE FIRST TO COME TO MIND.

RIGHT ON TIME. VERY KNOWLEDGEABLE & EXPLAINED WHAT HE WAS DOING & WHY. I HADN'T HAD FURNACE LOOKED AT SINCE INSTALLED A COUPLE OF YEARS AGO. CLEANED NEEDED PARTS. REPLACED FILTER.

THEY CAME UNANNOUNCED TWICE. EACH TIME, WHEN WE WERE NOT THERE, WE WENT TO THE BOTTOM OF THE LIST. AS A RESULT, WHEN THE WORK WAS COMPLETED, IT WAS TOO COLD TO RECHARGE THE COMPRESSOR. SO WE HAVE TO WAIT UNTIL SPRING TO DO THAT.

I MIGHT HIRE THEM AGAIN, BUT THE PRICE SEEMS VERY HIGH FOR WHAT THEY DID. SERVICE PERSON VERY PROFESSIONAL AND CLEAN. ANSWERED ALL MY QUESTIONS. WOULD NOT HIRE THEM AGAIN WITHOUT LOOKING AT SEVERAL OTHERS FOR PRICES.

WE DID NOT HAVE A GOOD EXPERIENCE WITH THE COMPANY. WE KEPT GETTING THE RUN AROUND.

FOUND THAT OLD FURNACE WAS POOR QUALITY AND WOULD COST TOO MUCH TO FIX. BOUGHT NEW FURNACE INSTEAD. BRAD LINK IS A VERY GOOD SALESMAN. HE IS PATIENT AND TAKES TIME TO EXPLAIN EVERYTHING AND ANSWER ANY QUESTIONS. SERVICE PEOPLE WERE FRIENDLY AND PROFESSIONAL. THEY WORKED TO FIT US IN AN ALREADY TIGHT SCHEDULE SINCE WE HAD NO HEAT AND NEEDED TO REPLACE THE FURNACE.