Standard Heating & Air Conditioning Inc

VERY PROFESSIONAL, PROMPT AND QUICK INSTALL. VERY HAPPY WITH THESE GUYS.

SHAWN DOHERTY - SALES REPRESENTATIVE WAS SPECIFIC AND CLEAR DESCRIBING WORK TO BE DONE, HE RETURNED CALLS PROMPTLY, PROVIDED FAIR PRICING, HE SHOWED UP ON TIME, AND WAS ATTENTIVE TO OUR SCHEDULE CONSTRAINTS. KEN E - INSTALLER WAS ABLE TO INSTALL UNIT IN A MUCH MORE DESIRABLE LOCATION THAN ORIGINALLY PLANNED, HE EXPLAINED WHAT HE WAS DOING, ON TIME, PICKED UP, EFFICIENT, AND SHOWED A LOT OF EXPERIENCE IN HIS ABILITY TO RELOCATE THE UNIT ON THE FLY.

FIXED A PROBLEM THAT HAD BOTHERED ME FOR SOME TIME. THERE WAS AN OPTION AS TO WHICH EQUIPMENT TO PURCHASE, VERY PROFESSIONAL. HAD TO WAIT A WEEK FOR MORNING APPOINTMENT TO BE AVAILABLE.

THEY FIXED THE PROBLEM AND WE DID NOT HAVE TO BUY A NEW UNIT.

THE PERSON WHO WORKED ON OUR PROJECT WAS VERY POLITE, CONSIDERATE AND PROMPT. HE EXPLAINED THE WORK CLEARLY AND ACCURATELY. HE WAS VERY HELPFUL. THE PERSON WHO ANSWERED THE PHONE AND ARRANGED THE APPOINTMENTS WAS ALSO VERY POLITE AND HELPFUL.

I WAS VERY IMPRESSED WITH EVERYONE WE WORKED WITH IN THE PROCESS. DENNIS (SALES) WAS GREAT, NO PRESSURE, VERY INFORMATIVE AND ACCESSIBLE. HE EVEN CALLED TO CHECK HOW EVERYTHING WENT AFTER THE EQUIP WAS INSTALLED. THE INSTALLERS WERE REALLY GREAT AND WENT ABOVE AND BEYOND WHAT THEY NEEDED TO. THE INSTALLERS RAN INTO SOME UNFORESEEN ISSUES WITH THE INSTALL AND MADE SURE THAT EVERYTHING WAS TAKEN CARE OF PROPERLY- THANKS GUYS. EVERYONE WAS ON TIME OR EARLY. ALSO THE ELECTRICIANS FROM SPARKS WERE GREAT. EVERYONE WAS PROFESSIONAL AND VERY KNOWLEDGEABLE. STANDARD HEATING IS A ''CLASS ACT'' OPERATION AND I WOULD RECOMMEND THEM TO ANYONE. ALSO THEIR PRICE WAS COMPETITIVE/ OR A LITTLE BIT LOWER THAN OTHER ESTIMATES WE RECEIVED.

THE DID A GOOD JOB AT A GOOD PRICE. THE TECHNICIANS WERE SO POLITE AND EFFICIENT. THE DISPATCHER WAS VERY POLITE AND UNDERSTANDING. I AM SO PLEASED WITH THEIR SERVICE. I'M A HAPPY CUSTOMER!

NATHAN IS EXTREMELY THOROUGH. WE ALWAYS REQUEST HIM FOR ALL OUR SERVICE CALLS. HE IS ALSO VERY PERSONABLE. HE IS ONE REASON, STANDARD DOES ALL OUR WORK. THE PRICE REFLECTS A CONTRACT TO SERVICE THE SYSTEM THREE TIMES A YEAR.

EXCELLENT WORK. PROMPT, EASY TO SCHEDULE, GOOD QUALITY WORK. HAD TO SPECIAL ORDER A PART, WHICH CAME IN AS NEEDED AND WAS INSTALLED PROMPTLY. HIGHLY RECOMMEND THIS SERVICE PROVIDER.

OVERALL THE EXPERIENCE A VERY POOR ONE. IT TOOK OVER ONE WEEK AND TWO ADDITIONAL PHONE CALLS TO GET THEM TO RETURN MY INITIAL INQUIRY AND SET UP AN APPOINTMENT. UPON COMING TO THE HOUSE, I WAS TOLD A DUCT WORK SYSTEM STYLE AIRCONDITIONER WAS NOT POSSIBLE IN MY HOUSE AND THEY PUSHED AN ALTERNATIVE SYSTEM. (I FOUND OUT LATER FROM THEIR COMPETITOR WHO IS INSTALLING A DUCT SYSTEM THAT STANDARD ONLY INSTALLS THE ALTERNATIVE WALL SYSTEM DURING SPRING AND SUMMER BECAUSE THEY ARE EASIER AND MORE PROFITABLE IN LABOR COSTS). HE PROMISED TO EMAIL ME AN ESTIMATE AND I NEVER HEARD BACK FROM HIM. AS I SAID, A VERY POOR EXPERIENCE.

THE APPOINTMENT WAS SET FOR THE NEXT DAY AFTER I CALLED. AT 11:30, THEY CALLED TO SEE IF THEY COULD COME EARLY - I WAS NOT LIVING IN THE HOUSE SO NO I COULD NOT BE THERE EARLIER THAN THE 4 HOUR WINDOW I WAS ORIGINALLY GIVEN. THE FIRST TECHNICIAN THAT CAME OUT WAS EXTREMELY LATE (APPOINTMENT BETWEEN 12 AND 4 AND ARRIVED AT 4:45), DIDN'T APPEAR TO LISTEN, REPEATEDLY TOLD ME THE COMPANY SENT THE WRONG PERSON BECAUSE HE DIDN'T HAVE TIME FOR THIS, SAID THAT THERE WAS NO GAS VALVE FOR THE GARAGE HEATER AND MADE DISPARAGING REMARKS ABOUT THE HOUSE (I.E. DOES ANYTHING WORK RIGHT HERE). THE SECOND TECHNICIAN THAT CAME OUT TO ACTUALLY FIX THE GARAGE HEATER WAS ON TIME, PROFESSIONAL AND QUICKLY FOUND THE VALVE FOR THE HEATER. I ONLY USED THE SECOND TECHNICIAN BECAUSE THEY WAIVED THE TRIP FEE SINCE THE FIRST TECHNICIAN DID NOT COMPLETE THE JOB. OTHERWISE, I WOULD HAVE USED A DIFFERENT COMPANY. QUICK RESPONSIVENESS IS ONLY GOOD IF THE TECHNICIAN IS NOT OVERBOOKED.

I OBTAINED ESTIMATES FROM 4 DIFFERENT COMPANIES WHO EITHER INSTALL BRYANT OR CARRIER FURNACES AND A/C (BRYANT AND CARRIER ARE THE SAME PRODUCTS WITH 2 DIFFERENT NAMES). STANDARD'S ESTIMATE WAS THE HIGHEST OF THE FOUR, SO I DIDN'T USE THEM EVEN THOUGH I DID HIRE THEM FOR THE SAME JOB IN A DIFFERENT HOME BACK IN OCT. 2003.

OUR TECHNICIAN, NATHAN WAS FRIENDLY, POLITE, EFFICIENT AND CONSCIENTIOUS. WE WERE SATISFIED & PLEASED WITH HIM AND HIS WORK. HE ALSO CLEANED UP AFTER WORD.

OF THE THREE VENDORS I CALLED FOR QUOTES, JARROD BEECH OF STD. HEATING WAS THE ONLY PERSON WHO DID A DETAILED JOB OF ESTIMATION BY MEASURING DIMENSIONS OF THE HOUSE, COUNTING SUPPLY VENTS AND RETURN VENTS, ETC. HE WAS VERY COURTEOUS, A PLEASURE TO TALK TO AND EXPLAINED OUR OPTIONS WITHOUT ANY SALES PRESSURE. THIS ITSELF WAS A BIG FACTOR (IN ADDITION TO THE REPORTS I READ ON THIS SITE). IRON, A VETERAN AT STD HEATING AND DAVE CAME TO INSTALL THE A/C. THEY KNEW EXACTLY WHAT TO DO AND THEY WENT OUT OF THEIR WAY TO PERFORM A CLEAN INSTALL. I WANTED TO TIP THEM, BUT THEY REFUSED, SAYING THAT THEY WERE PAID WELL ENOUGH BY THE COMPANY AND THAT I HAD PAID ENOUGH BY HIRING THEIR COMPANY. EVEN THE SUB CONTRACTOR THAT CAME TO DO ELECTRICAL WORK WAS PROFESSIONAL, POLITE AND KNEW HIS JOB WELL. THIS HAS BEEN AN EXTREMELY PLEASANT EXPERIENCE FOR US.

VERY PROMPT, REASONABLE, AND COURTEOUS.

WE WEREN'T PLANNING ON REPLACING OUR FURNACE (ESPECIALLY NOT AS AN EMERGENCY IN THE MIDDLE OF WINTER), BUT STANDARD WAS SO INFORMATIVE AND POLITE, THEY MADE A BAD SITUATION PLEASANT. ALL THOSE INVOLVED WERE ON TIME, AND MADE SURE THAT I UNDERSTOOD ALL MY OPTIONS. BECAUSE THIS WAS AN EMERGENCY, WE DIDN'T HAVE TIME TO SHOP AROUND, SO I CAN'T COMMENT ON PRICE. I DID HOWEVER, DO SOME RESEARCH ON THE WEB, AND THE PRICES AND INFORMATION STANDARD GAVE ME WAS IN LINE WITH WHAT I READ ON THE INTERNET. WE HAD A VERY GOOD EXPERIENCE WITH STANDARD AND WOULD HIRE THEM AGAIN.

I DECIDED AGAINST STANDARD EVEN BEFORE THEIR SALESMAN, DENNIS, ARRIVED AT MY HOUSE. THE DAY BEFORE OUR MEETING, HE CALLED AND ASKED IF WE COULD RESCHEDULE SO HE COULD BE THE LAST OF THE SALESPEOPLE TO COME. THIS WAS A RED FLAG TO ME AND MADE ME ANGRY. I INTERPRETED THIS TO MEAN THAT HE DID NOT TRUST ME TO MAKE A DECISION ON MY OWN AND THAT HE DIDN'T THINK HIS BID COULD STAND ON ITS OWN WITHOUT A LITTLE PRESSURE. MY SUSPICIONS WERE FURTHERED WHEN HE INCLUDED IN HIS BID A ''COMPETITIVE ESTIMATE'' -- $250 OFF IF I MADE A DECISION WITHIN A WEEK AND GAVE HIM ONE OF MY OTHER BIDS. IN OTHER WORDS, I FELT HE WAS PUTTING PRESSURE ON ME TO MAKE A QUICK DECISION WHILE USING ME TO SPY ON HIS COMPETITION. THIS LAST POINT MADE ME VERY ANGRY BECAUSE I ASKED EACH OF THESE FOUR COMPANIES TO COME TO MY HOME IN GOOD FAITH TO GIVE ME THEIR BEST BIDS. IF STANDARD WANTS TO BID COMPETITIVELY THEY SHOULD JUST LOWER THEIR PROPOSAL BY $250 AND NOT PRESSURE THEIR CUSTOMERS TO BE THEIR SPIES ON THE COMPETITION!

THEY SUBTRACTED THE COST OF THE SERVICE FROM THE TOTAL, BECAUSE WE PURCHASED A NEW FURNACE. WE'D DEFINITELY USE THEM AGAIN.

TALKED WITH JUSTIN AT 10PM WHEN OUR FURNACE STOPPED WORKING. HE WAS VERY HELPFUL, AND HELPED US DECIDE WHETHER TO DO THE REPAIR THAT EVENING OR THE NEXT DAY. THE OFFICE SCHEDULING PERSON WE TALKED TO THE NEXT DAY WAS ALSO VERY COURTEOUS, AND HAD SOMEONE OUT BY 10AM THAT DAY TO REPAIR THE FURNACE. WORK WAS DONE QUICKLY, AND IT WAS COST EFFECTIVE TO DO THE MAINTENANCE CHECK AT THE SAME TIME.

WE ARE VERY DISAPPOINTED BY THIS ANGIE'S LIST HONOR-ROLL MEMBER. WHEN OUR FURNACE STOPPED FOR NO OBVIOUS CAUSE, WE VIEWED ANGIE'S LIST BEFORE A REPAIR CALL. THE TECHNICIAN ARRIVED ON TIME, BUT TRIED TO SCARE US INTO BUYING A NEW FURNACE OR ALLOW FURTHER EXPLORATION THAT WOULD DAMAGE THE FURNACE. AFTER WE REFUSED, HE DIAGNOSED A FAULTY THERMOSTAT, NOTING ALSO THAT THE A/C WIRE WAS DISCONNECTED. WITH NO HEAT, WE ALLOWED REPLACEMENT EVEN AT A HIGH PRICE. AFTER HE LEFT, I REALIZED THAT A LOOSE CONNECTION COULD CAUSE THE SAME SYMPTOM. I REINSTALLED THE OLD THERMOSTAT TO SEE IF IT WOULD WORK. IT DID. STANDARD REFUSES TO ACKNOWLEDGE ANY ERROR OR OFFER REPARATION BEYOND MORE SERVICE. LOOK AT OTHER COMMENTS ON ANGIE'S LIST ABOUT STANDARD AND HOW OFTEN CUSTOMERS, EVEN SATISFIED ONES, WERE PRESSURED INTO BUYING A NEW FURNACE WHEN THEIR ORIGINAL CALL WAS FOR A SIMPLE REPAIR, I WOULD SAY IF YOU WANT AN EXCUSE TO BUY A NEW FURNACE, CALL STANDARD, BUT IF YOU WANT AN ETHICAL REPAIR, CALL SOMEONE ELSE.

SUPURB SYSTEM! SALES PEOPLE DID A GREAT JOB AND THE INSTALLATION WAS JUST PERFECT.

PERFORMED WORK AS QUOTED. ON TIME. NO MUSS, NO FUSS. POLITE, COMPETENT.

HOUSE HAS OLD SYLE GRAVITY FURNACE. SHOULD HAVE KNOWN I SHOULDN'T TRUST THESE PEOPLE AS EVEN THE LADY WHO TOOK MY CALL ''WARNED'' ME THAT PARTS ARE IMPOSSIBLE TO FIND, AND OFFERED TO TRANSFER ME TO THEIR SALES DEPT. TO GET AN ESTIMATE ON NEW FURNACE. SERVICEMAN WAS SAME WAY, TWICE OFFERING ME THE NUMBER TO THEIR SALES DEPT. HE ''FAILED'' THE FURNACE CLAIMING IT WAS LEAKING CARBON MONOXIDE AND ALSO NEEDED PARTS THAT WEREN'T AVAILABLE. I CALLED A RETIRED MINNEGASCO SERVICEMAN, WHO STILL HAS HIS MASTERS LICENSE, HE CAME OUT AND SAID THERE WAS NOTHING WRONG WITH THE FURNACE. SAID DON'T REPLACE THIS AS IT WILL PROBABLY OUTLAST THE HOUSE. HE WAS ABLE TO DO ALL THE ITEMS ON THE CITY'S CHECKLIST EXCEPT THE ''ORSAT TEST''. ON RECOMMENDATION, I HAD ERICKSON PLUMBING AND HEATING COME OUT AND DO THE ORSAT TEST, AND THEY AGREED THAT THERE WAS NOTHING WRONG WITH THE FURNACE.

DENNIS HINES WAS THE SALES REP AND HE DID A GREAT JOB OF EDUCATING ME ON FURNACES. HE DIDN'T PRESSURE ME INTO MAKING A DECISION AND I FELT WELL-INFORMED AS I DECIDED RIGHT THEN TO BUY FROM THIS COMPANY. THE INSTALLERS WERE PROMPT AND LET ME KNOW WHAT WAS HAPPENING ALL THROUGH THE INSTALLATION. THEY PUT DOWN FLOOR MATS AND CLEANED UP WELL AFTER EVERYTHING WAS DONE.

I AM VERY IMPRESSED WITH THIS COMPANY, IT'S PRODUCT, PEOPLE AND PERFORMANCE. THEY ARE FAIRLY PRICED AND PROFESSIONAL. SALES PERSON AND INSTALLERS WERE VERY INNOVATIVE, LOW-KEY, RESPONSIVE TO CONCERNS AND ABLE TO MEET A TIGHT DEADLINE. OVERALL, I AM QUITE PLEASED AND WOULD CERTAINLY HIRE THEM AGAIN.