Standard Heating & Air Conditioning Inc

OUR TECHNICIAN WAS VERY HONEST. TOLD US IT WOULD COST $600 TO REPAIR, BUT THAT NEW, MORE EFFICIENT UNITS STARTED AROUND $1400. EVEN ENCOURAGED US TO LOOK AROUND AND PRICE OTHERS THROUGHOUT THE WINTER SINCE IT WAS THE END OF THE SEASON. WAS VERY GLAD FOR HIS HONESTY. WE ARE TAKING HIS ADVICE AND GOING TO SEARCH DURING THE WINTER MONTHS TO FIND SOME BARGAINS.

I HAVE USED STANDARD FOR OTHER WORK AT MY HOUSE INCLUDING INSTALLATION OF VENT FANS IN MY BATHROOM AND INSTALLATION OF AN AIR EXCHANGER. BOTH OF THESE PROJECTS WENT WELL SO I CONTACTED STANDARD FOR AN ESTIMATE FOR A FURNACE FOR MY GARAGE SHOP. WHEN I CONTACTED STANDARD IN AUGUST 2005, I WAS TOLD THEY CHARGE $79 FOR A PERSON TO MAKE A TRIP TO OUR HOUSE AND PROVIDE AN ESTIMATE. I WAS TOLD THIS IS A NEW POLICY; I WAS NOT CHARGED FOR VISITS TO OUR HOUSE FOR PREVIOUS WORK. I TOLD THEM I WOULD GO TO ANOTHER COMPANY SINCE I WAS NOT WILLING TO PAY FOR AN ESTIMATE. I BECAME EVEN MORE UPSET ABOUT THE CHARGE FOR AN ESTIMATE WHEN I NOTICED THAT THE STANDARD HEATING & AIR CONDITIONING ADVERTISEMENT IN THE SEPTEMBER 2005 ISSUE OF ANGIE'S LIST NEWSLETTER INDICATES "FREE ESTIMATES ON FURNACES AND AIR CONDITIONERS." OBVIOUSLY THEY NEED TO UPDATE THEIR ADVERTISEMENT TO CORRECT THIS FALSE ADVERTISEMENT.

DID EXTRA WORK AS NEEDED. VERY PUNCTUAL & RESPONSIVE. QUITE PLEASED WITH THE EXPERIENCE.

I HAVE USED STANDARD SEVERAL YEARS TO DO MY ANNUAL MAINTENANCE CHECKS. THEY ALWAYS EXPLAIN WHAT THEY'VE DONE AND WHEN I HAVE CALLED THEM FOR REPAIRS THEY ARRIVE PROMPTLY AND ALWAYS FEEL THAT THEY CHARGE A FAIR PRICE FOR THEIR SERVICE.

VERY ENJOYABLE EXPERIENCE. THE SALES STAFF WAS VERY KNOWLEDGEABLE ABOUT THE EQUIPMENT. THE INSTALLATION WENT QUICKLY AND I AM VERY SATISFIED WITH MY FURNACE AND AIR CONDITIONING, ESPECIALLY ON HOT DAYS!

WE HAD THREE ESTIMATES DONE AND WE WERE MOST PLEASED WITH OUR SALESMAN (JARROD BEACH) FROM STANDARD HEATING & AIR CONDITIONING. HE EXPLAINED EVERYTHING FROM START TO FINISH AND DID ALL THE LEG WORK FOR OUR FINANCING. THEY CAME WHEN PROMISED AND DID THE TOTAL INSTALLATION FOR BOTH OUR FURNACE AND AIR CONDITIONER IN ABOUT 7 HOURS. JARROD REALLY EARNED AND DESERVED THIS SALE.

FROM THE INITIAL ESTIMATE TO FINAL INSTALLATION STANDARD HEATING PROVIDED US QUALITY SERVICE. OVERALL, WE HAD A FAIR ESTIMATE FOR A GOOD QUALITY FURNACE, PROMPT, FRIENDLY SERVICE AND ONE MINOR INSTALLATION ISSUE ATTENDED TO PROMPTLY.

SET UP APPOINTMENT ON LINE AND IMMEDIATELY RECEIVED CONFIRMATION PHONE CALL. SERVICE TECHNICIAN ARRIVED WITHIN TIME RANGE, VERY PROFESSIONAL, EXPLAINED WHAT HE WOULD BE DOING, OFFERED TO CHANGE HUMIDIFIER FILTER. I ESPECIALLY LIKED HAVING BOTH AC AND FURNACE CHECKED ON SAME VISIT.

EXCELLENT COMMUNICATION, EXCELLENT WORK. SALES REP WAS VERY GOOD AND PROFESSIONAL, NOT CONDESCENDING AT ALL. WORK WAS PERFORMED WITHIN ONE DAY, ON SCHEDULE, WITH NO VISIBLE SIGN OF THEIR HAVING BEEN THERE WHEN THEY WERE DONE. HIGHLY RECOMMENDED. THEY ALSO WERE NOT THE HIGHEST BID ON THE WORK.

NEVER HAVE DEALT WITH A BETTER BUSINESS. FROM SALESMAN TO TECHNICIANS TO BUSINESS DEALINGS, EVERYTHING AN A+. MANY FREE SERVICES TO DETERMINE PROBLEMS. PROMPT AND PERFECT WORK.

EXCELLENT SALE CONTACT, VERY GOOD WORKERS. SURVEYED THE ENTIRE SITUATION TO DETERMINE THE BEST APPROACH FOR ALL THE INSTALLATION. PARTS IN A VERY TIGHT SPACE. CLEANED UP AFTERWARDS. REPORTED BACK A WEEK LATER TO CHECK THE INSTALLATION PRIOR TO A/C SEALS.

THE PEOPLE WERE ON TIME, COURTEOUS, CLEAN AND TOOK EXCEPTIONALLY GOOD CARE OF MY HOME. THEY PUT COVERINGS OVER MY CARPET TO WALK ON AND REMOVE THE OLD EQUIPMENT. THEY WERE INFORMATIVE AND KNOWLEDGEABLE. WORKED HARD AND LEFT THANKING ME FOR THE BUSINESS. THE SALESMAN WAS KNOWLEDGEABLE, FOLLOWED THROUGH ON THE SALE AND SHOWED UP THE DAY OF INSTALLATION TO CHECK ON THE WORK. WORKMAN AND SALESMAN WORE ''BOOTIES'' FEET AT ALL TIME.

ADVISED NOT TO PUT IN A/C UNTIL FURNACE WAS REPLACED. GAVE ME GOOD INFORMATION ON WHEN TO PUT IT IN. VERY PUNCTUAL. VERY PLEASANT. VERY KNOWLEDGEABLE. SAID HE WOULD SEND ME ESTIMATE, NEVER RECEIVED. TOLD HIM I WAS PRETTY SURE I WASN'T GOING TO USE HIM RIGHT NOW.

I WOULD HIGHLY RECOMMEND STANDARD TO ANY OF MY FRIENDS AND RELATIVES. EVERYONE WAS VERY PROFESSIONAL AND DID A GREAT JOB. KEN CLEANED UP AFTER HE WAS DONE AND ANSWERED ANY OF MY QUESTIONS.

GOOD EXPERIENCE. HAVE USED THEM FOR ALL OF OUR HOMES

THE SALESMAN RESPONDED THE NEXT DAY TO MY E-MAIL AND THE INSTALL WENT QUICKLY. HE WAS SCHEDULED TO ARRIVE BETWEEN 700A AND 830; HE ARRIVED AROUND 800 AND WENT RIGHT TO WORK. THE JOB WAS COMPLETED BY 1030, WOW! AFTERWARD HE WALKED ME THROUGH THE MAINTENANCE REQUIREMENTS.

GREG CAME OUT ON JULY 26TH TO BID THE PROJECT. SCHEDULED INSTALLATION ON JULY 27TH. WAS WILLING TO CALL MY CELL WHEN THEY WERE ON THE WAY SO I WOULDN'T HAVE TO WAIT AROUND. INSTALLATION WAS LESS THAN 2 HOURS. VERY FRIENDLY AND VERY EFFICIENT.

MY HOME INSPECTOR FOUND RUST ON MY ONE YEAR OLD FURNACE. THEY DID SEND SOMEONE TO INSPECT AND THEY CAME AND SCRAPED THE RUST OFF AS MUCH AS THEY COULD GET TO, THEY PAINTED OVER IT. THE TECHNICIAN THAT CAME WAS VERY NICE, BUT SOME OF THE PEOPLE I TALKED TO WERE RUDE TO ME. I WOULD HAVE LIKED A BRAND NEW FURNACE. I FELT OBLIGATED TO REPORT THIS UNFORTUNATE DEALING WITH THEM.

EXCELLENT, IT WAS THE END OF THE DAY FOR DAVE AND HE WAS STILL VERY NICE AND THE PRICE WAS VERY REASONABLE.

I ENDED UP CALLING MY BROTHER WHO HAS BEEN A PLUMBER FOR MANY, MANY YEARS FOR HIS ADVICE. HE TOLD ME THAT HE THOUGHT STANDARD WAS TRYING TO TAKE ME FOR ALL THEY CAN. HE TOLD ME THERE WAS ABSOLUTELY NO NEED TO REPLACE THE BLACK PIPE AND HE COULD'T T UNDERSTAND WHILE THEY DIDN'T T HAVE IT ON HAND AND HAD TO ORDER IT AS IT IS VERY READILY AVAILABLE. HE WAS VERY UPSET AND THINKS THAT THEY WERE TRYING TO PULL ONE OVER ON ME AND THAT HE WOULD SEND SOMEONE OVER THE NEXT DAY TO HOOK IT UP. HIS COMPANY CHARGED ME $90 AN HOUR PLUS ABOUT $50 FOR PARTS. I ENDED UP PAYING LESS THAN HALF OF WHAT STANDARD GAVE ME AN ESTIMATE FOR. LUCKILY I KNEW SOMEONE IN THE BUSINESS, OTHERWISE I WOULD HAVE HAD TO CALL AROUND FOR OTHER ESTIMATES AND WOULD HAVE BEEN WITHOUT GAS FOR SEVERAL DAYS. ALSO, I DID CALL AND TALK TO SOMEONE AT STANDARD THE NEXT DAY AND TELL THEM HOW I WAS FEELING ABOUT HOW I WAS TREATED AND WAS TOLD THAT A MANAGER WOULD CALL ME. HOWEVER I NEVER HEARD BACK FROM THEM. VERY BAD EXPERIENCE!

PROMPT AND GENERALLY COURTEOUS. HOWEVER, IT TOOK 3 SERVICE CALLS TO MY HOME TO FIX THE PROBLEM AND ONE OF THE 2 REPAIRMEN WHO WAS HERE DIDN'T HAVE A CLUE WHAT HE WAS DOING. ON HIS LAST VISIT, HE WAS HERE 5 HOURS, TAKING PARTS IN AND OUT. AT ONE POINT, HE THOUGHT HE HAD IT FIXED AND AS WE WERE DISCUSSING THE CHARGES, THE FURNACE SHUT OFF BEFORE REACHING TEMP SETTING. AT ONE POINT DURING HIS MARATHON SERVICE CALL, HE SAID HIS COLLEAGUES WERE TELLING HIM TO TELL ME TO CALL SALES FOR A NEW FURNACE. HE FINALLY FIXED IT W/ A PAT THAT 5 HOURS EARLIER HE SAID "COULDN'T BE THE PROBLEM." WANTED TO CHARGE ME FOR THE EXTRA TIME & DEMANDED THAT I PAY OR HE'D GET IN TROUBLE." THE COMPANY SETTLED CHARGES FAIRLY.

OF THE FOUR COMPANIES WHO GAVE ME ESTIMATES FOR REPLACING MY CENTRAL A/C, I FELT LIKE STANDARD WAS THE LEAST PROFESSIONAL. THE QUOTE WAS REASONABLE AND THE SALESPERSON WAS TECHNICALLY COMPETENT, BUT I DIDN'T LIKE HOW HE DISPARAGED THE COMPETITION AND THEIR PRODUCTS, AMONG OTHER (PETTY) THINGS. FOR EXAMPLE, HE INSISTED THAT I WOULD HAVE TO BUY A NEW THERMOSTAT TO VALIDATE THE WARRANTY ON THE NEW A/C (NO OTHER COMPANY REQUIRED THIS), HE SPENT A LOT OF TIME GOING THROUGH BROCHURES TRUMPING UP SILLY MARKETING POINTS AND HE WAS PARTICULARLY PUSHING THE PURON SYSTEM AT ADDITIONAL COST (I LATER FOUND OUT THAT THE COST TO THEM FOR PURON VS FREON SYSTEMS IS EXACTLY THE SAME). OVERALL, MY IMPRESSION OF STANDARD WAS THAT THEY WERE NOT QUITE TRUSTWORTHY.

HAVE USED BEFORE, EXCELLENT WORK. EVEN DID INSTALLATION ON A SATURDAY WHEN TEMPERATURE SOARED, SO DID NOT HAVE TO LIVE THROUGH WEEKEND WITHOUT AIR. HAD TO CALL TO GET ALL ADVERTISED DISCOUNTS APPLIED,BUT TOOK CARE OF RIGHT AWAY.

THE EXPERIENCE WAS VERY GOOD FROM START TO FINISH. JOHN RUDDY, THE SALES REPRESENTATIVE, WAS VERY PROFESSIONAL AND COMPLETE. STANDARD INSTALLED EVERYTHING QUICKLY AND CORRECTLY. (ALSO, THEY HAVE A DISCOUNT FOR ANGIE'S LIST MEMBERS.)

THE FIFTH MAN CAME OUT AND LISTENED CAREFULLY AND DETERMINED THAT THE PROBLEM WAS IN THE " BREAKER BOX," WHICH CAUSED THE COMPRESSOR TO STOP WORKING. HE CALLED IN SPARK ELECTRIC AND THEY FIXED THE ELECTRIC BREAKERS WHILE SETH WORKED ON THE COMPRESSOR. NOW THE AIR CONDITIONER WORKS BETTER THAN IT HAS IN THE PAST 3 YEARS. GIVE STANDARD A/C AN A!