Standard Heating & Air Conditioning Inc

SERVICE WAS PROMPT, PLEASANT, AND INFORMATIVE. ONLY SLIGHT COMPLAINT FROM MY WIFE WAS THAT SHE EXPECTED A LITTLE BIT MORE IN THE WAY OF A TUNE-UP AS OPPOSED TO JUST A DIAGNOSTIC CHECK. SHE WAS INFORMED THAT AN ACTUAL TUNE-UP COULD BE CONDUCTED AT ADDITIONAL COST. NO WORRIES. WE WERE HAPPY TO HAVE OUR MAIN QUESTION ANSWERED AT THE TIME (IS OUR 1987 FURNACE GOOD FOR THE COMING WINTER?).

MY FURNACE WENT OUT JANUARY 1ST, DESPITE THE COLD WEATHER I REQUESTED 3 BIDS FROM VARIOUS VENDORS. STANDARD OFFERED THE BEST PRICE AND BY FAR THE BEST SALESMAN, EXTREMELY KNOWLEDGEABLE - GREAT EXPLANATIONS AND COMPARATIVE DATA, AND HELPFUL NOT PUSHY. HE SHARED A BOOK OF TESTIMONIALS, AND I PLAN TO PROVIDE ONE OF MY OWN FOR HIM.

THE SALESMAN AND THE INSTALLER(S) WERE ON TIME, PLEASANT TO WORK WITH AND KNOWLEDGEABLE. IT WAS OBVIOUS THAT THEY CARED ABOUT MY AS A CUSTOMER.

TECH WAS A FEW MINUTES EARLY. CHECKED THE SYSTEM, FOUND FAILED IGNITOR, OFFERED SMART PLAN OPTION BECAUSE OF LACK OF RECENT MAINTENANCE, AND CLEANLINESS OF THE SYSTEM. EXPLAINED IN DETAIL ALL THE BENEFITS OF THE SMART PLAN FOR MAINTANENCE WHICH INCLUDES 2 ADDITIONAL SUBSEQUENT MAINTANENCE CHECKS AND ADJUSTMENTS IF NEEDED, AND AN AC CHECK AND CHARGE IF NEEDED COME SPRING. TECH ANSWERED QUESTIONS ABOUT THE REPAIR AND WAS INFORMATIVE. SERVICE CALL WAS $79 TO WALK IN THE DOOR AND THEN PRICED BY THE JOB. COST WAS $379, INCLUDED REPAIR, SMART PLAN FOR OVERALL SYSTEM MAINTENANCE, AND 2 SUBSEQUENT CHECKUPS AND REPAIR OR ADJUSTMENTS IF NEEDED.

OUTSTANDING SERVICE. BARRY WAS VERY POLITE AND PROFESSIONAL. ON-TIME AND PUT ON BOOTIES OVER HIS SHOES IN THE HOUSE. HE EXPLAINED THINGS WELL AND GAVE SEVERAL OPTIONS BASED ON COST WITH PROS/CONS. HE ALSO ANSWERED GENERAL QUESTIONS (LIKE WHY THE AIR CONDITIONING DOESN'T MAKE IT TO MY UPSTAIRS ATTIC CONVERSION, ETC). HE TOOK THE TIME TO DEMO HOW TO SET THE NEW PROGRAMMABLE THERMOSTAT. THE COST OF THE THEROMSTAT WAS HIGHER THAN DIY BUT THEY WARRANTY THE PRODUCT. PLUS, I DIDN'T WANT TO DO IT MYSELF.

JOHN RUDDY GIVES SALESMEN A GOOD NAME: NO PRESSURE, EXPLAINED ALL OPTIONS, OFFERED CREATIVE SOLUTIONS. STANDARD DID A GREAT JOB ON THE INSTALLATION, EXPLAINED MAINTENANCE, THREW IN FREE AC TUNEUP. MY ONLY REGRET IS GOING THROUGH THEM FOR THE WATER HEATER (SOMETHING THEY DON'T DO BUT CONTRACT OUT). IT WAS ONLY BECAUSE I WAS LAZY AND WANTED TO DO IT ALL AT ONCE. I KNOW BETTER NOW. I WAS LED TO BELIEVE IT WOULD BE A FAIRLY EFFICIENT MODEL AT A DECENT PRICE, BUT I PAID ABOUT $300 MORE THAN NECESSARY, PLUS IT ISN'T EFFICIENT AT ALL (THE PLUMBER INSISTED IT WAS TOO, UNTIL I POINTED OUT THE ARROW ALL THE WAY TO THE RIGHT ON THE ENERGY GUIDE STICKER). THE PLUMBER ALSO BROKE A FAUCET HANDLE DURING THE INSTALLATION (BUT LET ME KNOW AND QUICKLY REPLACED IT), AND WHILE HE WAS KIND ENOUGH TO TAKE A LOOK AT A BROKEN TOILET WHILE HE WAS THERE, HE CARELESSLY LEFT THE VALVE LEAKING (IT HAD BEEN COMPLETELY SHUT WHEN HE GOT THERE), AND I FOUND A FLOOD THE NEXT DAY. OTHER THAN THAT, A GOOD EXPERIENCE.

THE BID WAS IN THE MIDDLE PRICE-WISE OF TWO OTHER BIDS. ALL PEOPLE INVOLVED WERE POLITE AND COMPETENT AND PATIENT WITH MY QUESTIONS. THE INSTALLER SAW SOME PRACTICAL PROBLEMS WITH A ROUTING IDEA FOR THE A/C LINES THE SALESMAN HAD. ULTIMATELY I AGREED WITH THE INSTALLER. BASICALLY THEY DID A GOOD JOB.

THE TECHNICIAN WAS COURTEOUS AND THOROUGH.

GREAT EXPERIENCE. OUR SALESMAN (SHAWN, I BELIEVE) WAS VERY THOROUGH, TOOK A LOT OF TIME TO MAKE SURE OUR QUESTIONS WERE ANSWERED, FOLLOWED UP PROMPTLY, AND MATCHED OUR LOWEST BID THAT WAS FOR COMPARABLE WORK. THE GENTLEMAN WHO INSTALLED OUR UNIT WAS VERY PROFESSIONAL AND DID A NICE JOB. WHEN WE'RE READY TO INSTALL A NEW FURNACE, STANDARD WILL BE THE FIRST COMPANY I CALL FOR A BID.

SALES REP WAS MORE THAN ACCOMODATING IN MAKING AN APPOINT. TIME. HE WAS ON TIME AND PLEASANT. HE ASKED GOOD QUESTIONS IN REGARDS TO MY CURRENT SYSTEM AND HOW HE COULD BEST MEET OUR HEATING AND A/C NEEDS. HE PUT TOGETHER AN ESTIMATE AND ASKED WHEN I WOULD BE MAKING A DECISION, IF IN FACT I WAS SERIOUS ABOUT GOING AHEAD. I TOLD HIM I HAD -2- OTHER ANGIE'S LIST COMPANIES COMING TO GIVE ESTIMATES AND THAT I WOULD BE MAKING A DECISION THE FOLLOWING WEEK. HE TOOK HIS PENCIL AND TAPPED IT ON THE ESTIMATE TO POINT OUT HIS PRICE WAS ONLY GOOD UNTIL THE END OF THE WEEK AS THEY HAD A PROMOTION GOING. FRANKLY, THAT WAS ANNOYING. I TOLD HIM I WOULD MAKE MY DECISION WHEN I WAS READY AND IF IT WAS MORE THEN, IT WOULD BE MY DECISION WHERE TO MAKE MY PURCHASE. I AM NOT USING THIS COMPANY AS THE OTHER ANGIE'S LIST COMPANY WAS CONSIDERABLY LESS FOR THE EXACT SAME BRYANT EVOLUTION FURNACE AND THE BETTER MODEL BRYANT A/C, PLUS THE EVOLUTION THERMOSTAT SYSTEM WAS INCLUDED (NOT INCLUDED IN STANDARD'S BID).

I WAS VERY PLEASED WITH THE WORK THAT WAS DONE. JOHN, OUR SALES REP., WAS VERY THOROUGH AND HELPFUL IN MY UNDERSTANDING OF THE VARIOUS OPTIONS AVAILABLE. THE SERVICE CREW WAS TIMELY AND OPEN TO QUESTIONS FROM ME ABOUT THE NATURE OF THE WORK BEING DONE. I WAS PARTICULARLY IMPRESSED BY HOW CLEAN THE WORK AREA WAS WHEN THE JOB WAS FINISHED.

THEY DID EXACTLY WHAT THEY SAID THEY WOULD, AT THE PRICE ESTIMATED. THEY WERE GREAT!

IT WAS UNBELIEVABLE THAT THIS COMPANY WOULD TAKE CARE OF THE RECALL ON THE AIR CLEANER DOWN TO INSTALLING THE NEW PART AND DISPOSING OF THE RECALLED ONE. I WAS VERY PLEASED.

THIS WAS MY FIRST EXPERIENCE WITH STANDARD. THE TECHNICIAN WAS FRIENDLY, THOROUGH AND ANSWERED ALL MY QUESTIONS. WITH THE HIGH COST OF GAS, I ASKED IF IT WAS WORTH REPLACING MY FURNACE. HE WAS HONEST AND SAID WHAT I HAVE IS 80% EFFICIENT, AND A HIGHER EFFICIENCY FURNACE WOULDN'T BE WORTH THE COST SINCE MY CURRENT FURNACE IS ONLY TEN YEARS OLD AND IN GOOD SHAPE. HE ALSO TAPED GAPS WHERE THE FURNACE ATTACHES TO THE DUCTWORK (NO EXTRA CHARGE). IT WAS INSTALLED BY THE PREVIOUS OWNER WHO HADN'T FITTED THINGS TOGETHER WELL (TYPICAL IN MY HOUSE!). THERE WAS A 1/4 INCH GAP ALONG ONE SIDE, FOR EXAMPLE. I'D ALWAYS WONDERED WHY MY UTILITY ROOM WAS TOO HOT IN THE WINTER AND TOO COLD IN THE SUMMER, BUT I DIDN'T REALIZE THAT WASN'T NORMAL--THE TECH POINTED OUT IT WAS TOO HOT IN THERE. SEALING THINGS UP SHOULD HELP WITH MY BILLS, AND I APPRECIATED THAT HE TOOK THE TIME TO DO THAT. HE ALSO REPLACED A MISSING SCREW ON ONE OF THE BASEMENT VENTS SO HEAT WON'T LEAK OUT THERE EITHER.

VERY GOOD. PROMPT AND PROFESSIONAL SERVICE.

WE'VE HAD STANDARD OUT ON A NUMBER OF OCCASIONS TO CLEAN OUR OLD FURNACE. AFTER HAVING SOME CONSTRUCTION DONE TO OUR HOME WE HAD THEM COME OUT TO CLEAN AGAIN. TO OUR HORROR THE TECHNITION FOUND THAT WE HAD A CRACK AND WERE LEAKING CARBON MONOXIDE INTO OUR HOME! THE TECH. SHOWED ME THE CRACK AND EXPLAINED THAT HE HAD TO TURN OFF OUR FURNACE. IT HAD ALREADY BEGUN TO TURN COLD OUT AND WE HAD YOUNG CHILDREN IN THE HOME. THIS WAS ON A THURSDAY AFTERNOON. ON FRIDAY THEY HAD THEIR SALESMAN COME OUT AND BY MONDAY WE HAD A NEW FURNACE, AIR CLEANER AND THERMOSTAT INSTALED. ALL THE TECHNITIONS THAT I DEALT WITH WERE VERY PROFESSIONAL AND EXPLAINED IN DETAIL WHAT THEY WERE DOING. BEING A STAY-AT-HOME MOM, I FIND IT REFRESHING WHEN SERVICEMEN ACTUALLY TALK TO ME AS A PERSON WHETHER MY HUSBAND IS THERE OR NOT. WE WILL CONTINUE TO USE STANDARD BECAUSE THEY HAVE DONE QUALITY WORK FOR US IN THE PAST AND I'VE SEEN FIRST-HAND THAT THEY KNOW HOW TO TREAT THEIR CUSTOMERS, MALE AND FEMALE.

SERVICE WAS EXCELLENT. ARRIVED ON TIME AND WAS HELPFUL AT PROVIDING SOME QUICK FIXES TO NAGGING PROBLEMS. HAD A SECOND SERVICEMAN ARRIVE TO ATTEMPT PILOT RE-LIGHT AND PROVIDE EXPERTISE ON BOILER REPLACEMENT. FOUND LATER, THAT THE RECOMMENDED REPLACEMENT OF THE GAS MECHANISM WAS UNNECESSARY AS MINNEGASCO WAS ABLE TO REPAIR FOR FREE. HAPPY WITH SERVICE, BUT GLAD I SOUGHT A SECOND OPINION.

SALESMAN WAS VERY PUSHY--RECEIVED THE DISTINCT IMPRESSION THAT HE WAS TRYING TO FORCE US TO MAKE A DECISION AND CHOOSE STANDARD BEFORE WE HAD RECEIVED ESTIMATES FROM OTHER COMPANIES. THAT BEING SAID, STANDARD SUBMITTED THE SECOND LOWEST BID ON THE JOB.

THE SERVICE MAN STANDARD SENT WAS VERY THOROUGH, BUT WAS VERY QUICK TO DIAGNOSE THE PROBLEM AND RESTORE THE UNIT TO TIP-TOP WORKING ORDER. IN ADDITION HE TOOK THE TIME TO EXPLAIN NOT ONLY THE REPAIR BUT HOW IT COULD BE PREVENTED IN THE FUTURE (IT WAS A MAINTENANCE ERROR ON OUR PART, ALTHOUGH HE WAS SOMEHOW ABLE TO SLIDE BY THAT PART PRETTY QUICKLY). WHILE THIS IS THE KIND OF SERVICE HOMEOWNERS TYPICALLY SEEK TO AVOID, I WOULD HIGHLY RECOMMEND THIS COMPANY'S SERVICES IF THE SITUATION CALLS FOR IT.

I CALLED STANDARD HEATING FOR A FURNACE INSPECTION FOR WHICH I WAS QUOTED $125. (MY FURNACE WAS WORKING, I JUST WANTED TO MAKE SURE THERE WERE NO GAS LEAKS, CO ETC.) I COULDN'T BE HOME SO MY WIFE LET THEM IN. WHEN I GOT HOME, I FOUND THE FURNACE COVER REMOVED (ON THE FLOOR) AND THE ELECTRONIC AIR CLEANER TURNED OFF. THIS CARELESSNESS MAKES ME SUSPICIOUS OF THE ''REPAIRS'' THEY DID FOR AN ADDITIONAL $200 BECAUSE THE HEAT WAS ''NOT WORKING''... I'LL BE THERE NEXT TIME.

I WAS PLEASED WITH THE RESPONSE OF THE TECHNICIAN. IN ADDITION TO THE MAINTENANCE AND REPAIR PERFORMED ON THE SYSTEM, HE ALSO MADE RECOMMENDATIONS ON IMPROVING THE AIRFLOW IN OUR THREE LEVEL HOME.

DAVE JOHNSON, THE SALESMAN, STROVE TO ANSWER ALL MY QUESTIONS ABOUT UNIT EFFICIENCY & LOCATION, AND I'M CONFIDENT THAT I BOUGHT THE RIGHT UNIT FOR MY SMALL HOME. THE INSTALLER, AL, ARRIVED RIGHT ON TIME, AND ACTUALLY FINISHED 1/2 HOUR EARLY. HE WAS CAREFUL NOT TO HAND-TRUCK EITHER UNIT OVER MY NEIGHBORS' YARDS, AND ALTHOUGH HE WAS WORKING AROUND ONE OF MY FLOWER BEDS - IN THE RAIN - THE PLANTS WERE UNTOUCHED. MY INDOOR CAT NEVER ESCAPED OUTDOORS, NOR DOWN TO THE BASEMENT WHERE SHE HAS BEEN KNOWN TO GET UP INTO THE DROPPED CEILING. THE BRYANT UNIT WORKED WELL ON THE FEW DAYS I NEEDED IT SINCE THEN, SO I'M VERY SATISFIED.

GREAT SERVICE! HE TOOK ME THROUGH WHAT I NEEDED TO DO TO KEEP MY FURNACE RUNNING SMOOTHLY..SUCH AS CLEANING THE FILTERS ETC... I REALLY FELT HE WAS VERY THOUROUGH.

THEY WORK ON REALLY OLD FURNACES LIKE OCTOPUSES.

STANDARD DID EXCELLENT WORK FOR US! THEY WERE VERY ACCOMMODATING WHEN WE REQUESTED RUSH SERVICE, AS WE NEEDED A WORKING AIR CONDITIONER BECAUSE A PERSON WITH SEVERE ALLERGIES AND ASTHMA LIVES IN THE HOUSE. THEY WORKED US INTO THE SCHEDULE WITHIN TWO DAYS. THE SALES PERSON GAVE US A GOOD PACKAGE PRICE FOR THE EQUIPMENT. THE INSTALLER WAS ON TIME, VERY NICE AND THOROUGHLY EXPLAINED HOW THE NEW EQUIPMENT WORKS AND HOW TO MAINTAIN IT. HE ALSO CLEANED UP HIS WORK AREA SO WELL THAT OUR BASEMENT WAS CLEANER THAN IT WAS BEFORE HE DID THE WORK. I CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY!