Lovelette Transfer Co

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BOTH ED AND CHRIS DID A GREAT JOB OF ESTIMATING PRICES AND WERE ALWAYS GREAT ABOUT RETURNING CALLS. THE CREW WAS SLIGHTLY DIFFERENT FOR THE UNLOAD, BUT BOTH CREWS WERE EXCELLENT. THEY TOOK GREAT CARE IN MOVING ITEMS THAT WEREN'T NECESSARILY IN THE BEST CONDITION TO BEGIN WITH AND WERE ALSO ESPECIALLY CAREFUL WITH LARGE ITEMS IN SMALL SPACES. THEIR PRICES WERE SLIGHTLY HIGHER THAN OTHER COMPANIES, BUT WELL WORTH IT.

THE MOVERS ARRIVED ON TIME. THEY WERE POLITE AND RESPECTFUL OF US AND OUR PROPERTY. THE MOVE TIME AND AMOUNT DUE WAS THE SAME AS THEIR ESTIMATE. I WOULD RECOMMEND THEM AGAIN.

WAYNE AND VON WERE VERY FRIENDLY AND DID A VERY GOOD JOB. OVERALL EXPERIENCE WAS VERY GOOD. ONE THING THAT I HADN'T BEEN CLEAR ON IS THAT THEY CHARGE DRIVING TIME TO AND FROM THEIR OFFICE IN THE HOURLY CHARGE.

I ASKED FOR 4 MEN AND TWO TRUCKS (AT $200/HR) AND ON MOVING DAY ONLY GOT 3 MEN AND 1 TRUCK. SO EVEN THOUGH THAT DROPPED THE RATE TO $140/HR, IT TOOK TWO TRIPS AND ABOUT 3 HOURS LONGER. USING THEIR RATE DIFFERENCE AS A GUIDE, I PAID FOR 9.5 HOURS (8AM-5:30PM), AND MAKING IT ONE TRIP WE WOULD HAVE BEEN DONE ABOUT 2PM. EVEN THOUGH IT COSTS THE SAME, MY TIME (AND MY FAMILY'S TIME) IS WORTH SOMETHING TOO, YOU KNOW? CHRIS AT LOVELETTE HQ EXPLAINED THEY HAD A COUPLE OF PEOPLE UNEXPECTEDLY TAKE THE DAY OFF, WHICH I SUPPOSE HAPPENS. SO THAT WAS A LITTLE FRUSTRATING, BUT THE THREE MOVERS WERE FRIENDLY AND TOOK GOOD CARE OF OUR FURNITURE. AND EVEN THOUGH WE'RE STILL LIVING OUT OF BOXES IT APPEARS EVERYTHING IS HERE IN THE NEW HOUSE. OVERALL I'M SATISFIED WITH THE MOVE. I JUST WISH I GOT WHAT I EXPECTED AND THAT IT WENT FASTER.

ESTIMATOR WAS ON TIME AND POLITE. PRICE WAS 15% HIGHER THAN THE NEXT LOWEST ESTIMATE, AND $1600 MORE THAN THE LOW ESTIMATE FROM A SIMILARLY QUALIFIED MOVER ($4600).

A DISAPPOINTING EXPERIENCE BASED ON THE ANGIE'S RATINGS. CREW BOSS, BOB, WAS SURLY AND DIDN'T SEEM TO BE CARRYING HIS SHARE. THE TWO OTHER MEN WERE GOOD AND POLITE. WE HAD SOME DISAGREEMENT OVER THE NUMBER OF HOURS DUE TO TRAVEL TIME. THEY DID NOT BRING A RAMP OR OTHER EQUIPMENT ONE MIGHT EXPECT. HOWEVER, NOTHING WAS BROKEN. WE WERE ALSO TOLD THAT WE COULD BORROW BOXES FOR NO CHARGE. WE WERE REQUIRED TO LEAVE A DEPOSIT OF $1.00 PER BOX AND WHEN WE RETURNED THEM, WERE TOLD THAT WE HAD TO PAY $10.00 TO USE UP TO 50 BOXES, SOMETHING THAT WAS NOT SAID BEFORE. BEWARE OF BUYING ANY TAPE OR OTHER SUPPLIES FROM THEM - THEY ARE HEAVILY MARKED UP.

LOVETTE WAS VERY GOOD. THREE MEN MOVED ALL OUR HOUSEHOLD ITEMS AND FURNITURE TO OUR NEW ADDRESS. THEY TOOK ONLY SHORT BREAKS AND GOT THE JOB DONE ON TIME AND ON BUDGET. THERE WERE NO DAMAGES OR OTHER INCIDENTS. THEY TOOK GREAT CARE IN PLACING THE FURNITURE AND BOXES IN THE APPROPRIATE ROOMS.

I WAS TOLD I WOULD RECEIVE A CALL TO CONFIRM THE TIMING OF THE MOVE THE DAY BEFORE BUT NEVER RECEIVED A CALL. I CALLED TO REQUEST THE MOVERS ARRIVE LATER (AT 9AM VERSUS 8AM); HOWEVER THEY ARRIVED ABOUT 8:15 CHARGING ME FOR THAT TIME. THE MOVE ITSELF WENT SMOOTHLY. THE TWO MOVERS WORKED DILIGENTLY AND WERE FRIENDLY. DESPITE THE EXTRA WAIT TIME, THE PRICE WAS STILL WITHIN THEIR PRICE ESTIMATE OF $300-$500. LOVELETTE WAS THE BEST PRICE QUOTED AT $100/HOUR FOR A MID-MONTH MOVE (6/2005). I WAS IMPRESSED WITH THEIR PROFESSIONALISM DURING MY RESEARCH AND INQUIRIES COMPARING OTHER MOVING COMPANIES.

WE ARE VERY HAPPY WITH THE SERVICE PROVIDED BY LOVELETTE. THIS WAS A DIFFICULT MOVE DUE TO THE FACT THAT OUR NEW HOUSE SITS ON A HILL AND SOME OUR BELONGINGS WERE IN A POD ON THE OTHER SIDE OF THE STREET. THE MOVERS THAT DID THE WORK WERE FRIENDLY AND POLITE AND DID A GOOD JOB OF ASKING WERE THINGS SHOULD GO. WE HAD A LOT OF STUFF AND IT TOOK THEM 8 HOURS FROM START TO FINISH.

THEY WERE PROFESSIONAL, POLITE THE WHOLE TEN YARDS. THEY WORKED QUICKLY AND WERE CAREFUL NOT TO SCRATCH OR DAMAGE ANYTHING.

ONE GLASS DOOR ON THE CHINA CABINET BROKE, HOWEVER, THEY ARE REPLACING IT FOR ME.

DON AND JEFF WERE VERY FRIENDLY AND EFFICIENT. DID A GREAT JOB -- TIMING SIMILAR TO ESTIMATE. I WASN'T INFORMED THAT I WOULD BE CHARGED FOR TIME BACK AND FORTH TO THEIR MAIN OFFICE IN MPLS. I THOUGHT 30 MINUTES TRAVEL TO AND FROM MINNEAPOLIS AND EDINA WAS A STRETCH. BUT THEY WERE VERY POLITE AND NICE AND I WAS HAPPY WITH THE OVERALL SERVICE

THE CREW WAS ON TIME, VERY NEAT, CONSIDERATE AND EVEN WORKED THROUGH THE RAIN.

MOVERS WERE ON TIME, WORKED EFFICIENTLY, TOOK GOOD CARE OF OUR BELONGINGS, AND THE $100/HR SEEMED REASONABLE. THEY WERE PROFESSIONAL AND HAD A GREAT ATTITUDE.

THEY WERE DELAYED DUE TO JOB BEFORE MINE TAKING LONGER THAN WAS ESTIMATED, BUT CALLED ME TWICE TO LET ME KNOW. THEY WORKED FAST AND CAREFULLY AND WE FINISHED IN LESS THAN THE MINIMUM OF 3 HOURS. BECAUSE THEY WERE LATE THEY ONLY CHARGED ME FOR THE TIME THE MOVE TOOK AND SO COST WAS $25 LESS THAN THE ESTIMATE MINIMUM CHARGE. THE WERE VERY PLEASANT AND I WAS PLEASED WITH THE MOVE.

THEY DID A GOOD JOB WITH THE ACTUAL MOVE AND EVERYTHING SEEMED TO ARRIVE OK. THE MOVE INVOLVED A BUILDING WHERE THERE WAS ONLY ONE ELEVATOR AND WE NEEDED TO PUT SOME STUFF IN BASEMENT STORAGE AS WELL. HOWEVER, THE DRIVER TOOK HALF AN HOUR TO PARK THE TRUCK ON OUR STREET (HE SEEMED TO WANT THE RAMP JUST SO ON A SNOWBANK) AND OF COURSE CHARGED US FOR THAT TIME. THEY ALSO CHARGED US FOR TRAVEL TIME WHEN WE WERE TOLD ON THE PHONE THAT THEY WOULDN'T SINCE IT WAS ALL WITHIN MPLS. I'M NOT SURE IF WE'D USE THEM AGAIN BUT I'LL JUST CLICK YES. THEY WERE DECENT, JUST NOT COMPLETELY TERRIFIC.

THE THREE MEN WHO DID THE WORK WERE EXTREMELY COURTEOUS, HARD WORKING, DILIGENT AND CONSCIENTIOUS. I DIDN'T HAVE ANYTHING SCRATCH OR BROKEN. I WOULD DEFINITELY HIRE THEM AGAIN.

THEY WERE GOOD, VERY PERSONABLE, FRIENDLY AND PROFESSIONAL. THEY CALLED TO CONFIRM THE MOVE TIME. I WOULD USE THEM AGAIN.

THE TWO-MAN CREW WAS EFFICIENT AND PROMPT. THEY WERE A PLEASURE TO WORK WITH. I WOULD HIRE AGAIN FOR FUTURE MOVES.

THEY ARRIVED PROMPTLY AT 8:30AM AS PROMISED ON MOVING DAY. JASON, STEVE, AND A THIRD PERSON WERE VERY FRIENDLY, POLITE, AND HELPFUL. THEY DID ALL WORK CHEERFULLY AND WITH A SENSE OF HUMOR. THEY WORKED QUICKLY AND EFFICIENTLY TO CAREFULLY PACK AND UNLOAD THE TRUCK TWICE (THE TWO HOMES WERE ONLY SEVERAL MILES APART). WE HAD LOTS OF BIG, HEAVY PIECES INCLUDING A PIANO, REFRIGERATOR, AND BIG SCREEN PROJECTION TV. ALL FURNITURE WAS UNHARMED DURING THE PROCESS. THEY DISASSEMBLED AND RE-ASSEMBLED PIECES AS NECESSARY. THEY WERE VERY COOPERATIVE WITH PLACEMENT OF FURNITURE IN THE NEW HOUSE, EVEN RE-MOVING SEVERAL ITEMS AT OUR REQUEST. EVERYTHING WENT VERY SMOOTHLY.

OVERALL LOVELETTE WAS REALLY GOOD. CHRIS WAS EASY TO WORK WITH AND I WAS SURPRISED TO FIND HIM THE LEAD ON THE MOVE. THE TEAM WAS GOOD AND THEY COMPLETED THE MOVE WITH OUT ANY DAMAGE ON EITHER END. HOWEVER, THEY DID FORGET TO MOVE SOME ITEMS IN THE SHED, WHICH WE HAD TO RETURN TO MOVE OURSELVES. WE WOULD USE THEM AGAIN IF THE NEED ARISES.

THIS IS THE THIRD TIME WE HAVE USED LOVELETTE FOR MOVING IN THE LAST TEN YEARS AND EACH TIME THEY HAVE DONE AN EXCEPTIONAL JOB ALL THE WAY AROUND.